Cons: The return process was a bit slow. When you reach the counter the service was good, but to reach the counter when there is a crowd and the process itself took some time and could be very stressful especially when you have a flight to catch.
I reached 2 & some hours before my flight but had to board as I finished, luckily I had only carry-on.
3 Sep 2016
Simply a pain
Cons: Slow service at both pick up. Car old and dirty. Car wouldn't start the first morning in town. Luckily Budget had an office in our hotel which was able to switch it out fairly quickly. Second car was significantly better. Drop-off took forever. Cost ended up being $60 more than cost booked through Kayak.
17 Sep 2016
Pros: Drop off teller was very friendly and understanding.
Cons: Upon arriving at the budget counter the wrong charge was stated. After that was rectified the fees stated on your website of 180 was then increased to 280 US with a further $100 US being held on a cc. None of these were indicated on your website and was a major inconvenience with regards to the budget I allocated.
19 Oct 2016
Pros: Car was very clean and worked well. Fast checkout and checkin.
Cons: Car made a lot of noise on sharp turns.
1 Nov 2016
Pros: Pleasant and competent staff.
Cons: Interior of the windows were dirty. Especially the windshield was dirty and caused significant glare under direct sun. I stopped soon after leaving the airport and cleaned it myself.
11 Feb 2017
Pick up and drop off
Pros: Pick up was fine.
Cons: We had a 8:00 AM flight, with boarding at 7:20. Budget was supposed to open at 6:30, already late for us, but only the cleaning personnel were there. Finally, at 6:45 one woman appeared who had to close out the accounts of several parties, all of us getting early flights. The car lot was far from the desk and so inspection of vehicles was slow... especially with only one person doing everything. I made my slight, but had to leave without my receipt. I asked it to be emailed to me, but so far, nothing.
6 Dec 2016
Cons: Quick pick up and drop off. Counter lady was friendly; good customer service
23 Nov 2016
Complete unclear billing
Pros: Not much...I'm furious about being misleaded about the real price of the rental....
Cons: When signing on Internet the agreement an insurance was offered. I paid that and thought that's it. But picking up the car the people told me I had to buy there insurance. The one I bought was not for on Curaçao. Ok...later I found out that the insurance on Internet was an extra, a kind of all risk insurance. I paid 72 USD fir that. Double insurance, waist of money. Second was that nowhere you get the real billing info. On the and I had to pay extra local tax. So car rent was finally 292 USD for one week a Kuala Picanto, cheapest one. Without the price for the first insurance I bought via Kayak website. Inclusive it is 367,- USD.... It's not fair to keep insurance and tax info away for the customer. I call that mislead....
Happy with rental except for drop off which was te
Pros: Good, comfortable car.
Cons: We had to wander just out the airport to find the car representative standing 'by the tree' who took us to the Holiday Beach Hotel to collect the car. That was ok. I suggested that for drop off I came to the Holiday Beach hotel and they could run us to the airport. However I was told "No' that someone would meet me at the airport at 16:30 which was 2 hours before our flight. When we arrived for drop off at 16.30 no one was there and eventually I had to get someone to ring to get the company to come to the airport to collect the car. The car rental representative eventually turned up almost an hour late and took the keys without any explanation or apology. We were supposed to board one hour before the flight so this caused a lot of anxiety and stress as we hadn't a clue when they would be arriving.
5 Mar 2017
Pros: Tires were very low on pressure.had to stop and fill them to the correct pressure, .......
windshield in poor condition
passenger window would not operate on passenger side , driver controls only
Cons: it didn't break down, good on gas ,easy to operate .
enough room for 2 people ..
8 Mar 2017
Take a picture of the gas guage
Pros: Good value for the money
Cons: The gas wasn't full when I picked up the car. I returned it with the same amount of gas but they insisted that it was full. Unfortunately, I didn't take a picture. The girl was nice enough and offered to fill it up for me - probably nfl 5, but I had a 50 & she had a 20. It beats getting charges $28/litre. So, make sure you take a picture or ask that they fill it up before you drive off. Also, the directions for pickup was really bad. I spent about 30 mins waiting and the "shuttle" was right there the whole time. That was frustrating. Otherwise, it was good.
8 Mar 2017
Great, cheap car rental
Pros: While the car rental isn't technically located at the airport, it's a short (1 minute) walk from baggage claim to a parking lot where they pick you up and bring you to your car. I think this is how they can keep prices so low. They were on time and the car was very clean and it ran well. Highly recommend!
14 Mar 2017
Horrible Customer Service
Cons: The woman at the customer service counter was incredibly rude. It's not called Ace Car Rental in Willemstad, Curacao it's called Baric. They asked me to purchase additional insurance even though I purchased insurance on Kayak. It's really not a great service.
23 Mar 2017
Pros: I want to leave a positive review because overall the experience was a good one. But the deposit on the car takes 7-10 days to reappear on my credit card and I am waiting for that time period to end- and the deposit back! Check out went fine, just waiting for the 350 now! ACE is actually called Boric, which was a little confusing at first. But great service and value.
Cons: Main office is downtown and the shuttle takes a little while.
Cons: Had to work hard to change the vehicle for a working AC model
9 Mar 2017
Pros: I'm 6'6" (two meters) and the Kia Picanto is roomy beyond belief. You can put two of me in the front, another in the back and sill have room for a very short person. We'd have no room for luggage and roll backwards down uphills, but still, very roomy. Why that car has a 5th gear is beyond me.
Cons: They really put the fear of god hard sell on you at the counter to get the insurance, which I repeatedly declined. A couple checking in at the same time said they had purchased the insurance when they made the reservation and were told that what they had purchased was no good and that they would need to buy additional coverage now. That's pretty shameful. I returned the car on a day when it had rained. When you think about what time to you need to be at the airport, you factor in time to clear security, time to clear customs, time to clear baggage check and check in and time to drop the car off. You don't budget time for arguing with the rental return person about the phantom scratches that they have found and are charging you for but will not show you (the one they did show me was I was able to wipe off. Mud, not a scratch, but she would not change the report), and I think they know that ad prey on that.
5 Feb 2017
Cons: We did not pick up the car at any time. Before we left the U.S., I could not get any info from Kayak as to where the pick up would be. I called Avis & they told me a shuttle van would take me to the parking lot after checking in @ the Avis counter. The Avis counter @ the Curacao airport had no record of the rental & told me my rental location was @ least 20 minutes away by taxi. I had no way to contact Kayak & rented a car from Budget. This does not mean I will not rent from Kayak in the future, but due to wrong information I feel due a full refund if my account has been charged.