Cons: Service needs some improvement.
Two guys at the service desk. One glued to computer, another says"I am having lunch, come back in 10 minutes." He pointed to sandwich in his hand.
I found two scratches on the car, that were not documented. My guess is that they did not care about them, but what if not?
4.0 Okay
5 Oct. 2016
Pros: Clear car and Fast pick up
Cons: Why on earth nobady is making people aware that 1000 euro deposit is required if You buy full insurancr throw Kayak and not directly throw Budget Rental. It's not a small money to have if You Pay only 40 euro for Rental!
8.0 Excellent
12 Nov. 2016
Kayak and Budget had poor communications regarding
Cons: Even though I booked the car fairly close to the rental date there should have been enough communication between Kayak and Budget to prepare a car for me. Once we arrived Budget said that they didn't have a car for us. It was very nice for them to eventually upgrade our car (to one that they actually had on hand) but it made the process of picking up the car take over an hour and 15 minutes!!! there were literally people standing behind us for a hour waiting for their turn in line. How is it that Kayak said there would be a car for us but yet Budget had no idea about our rental and thus had nothing ready for us?
7.6 Good
20 Nov. 2016
Excellent Care, Horrible Customer Service!
Cons: my father and I rented a car here to drive to central Czech Republic. The person who helped us rent the car was extremely kind, but we have just returned the car and have been treated horribly by the desk associate. His name is Michel' (mikel) Michael? I have attached a photo.
In addition to being extremely rude, and snapping at us as well as arguing with me about where to return the car, my elderly fathers bag broke and he (Michael) sat at the desk while i crawled on my hands and knees on the floor trying to gather our belongings.
As you can see there was no one else in line and he simply played on his phone.
I have travels extensively and used budget rental in the past and Have never been treated so poorly. I will be contacting Petr Novotny (the manager) immediately as well as corporate offices.
This employee should be let go, or reprimanded immediately for the sake of reputation of budget and well as the Czech people, who have been nothing it kind and helpful until this point.
7.6 Good
31 Dec. 2016
Good
Pros: Everythimg was good. Drop off was very friendly and welcoming. Pick up person rude, other aspects was very satisfying
8.4 Excellent
20 Feb. 2017
Good service, dropoff at airport could be bit more
Cons: Dropoff of at airport could be more clearly marked, IE 500m before a big sign, that indicates it is within the first car park hall.
2.0 Mediocre
18 Apr. 2017
No car??????
Pros: They said they had no record of me and refused to rent me a car,
Will likely skip KAYAK next time
7.6 Good
9 Jul. 2017
Rude staff
Pros: The returning of the car was easy and professional with help from the staff there.
Cons: No one ever greeted when entering the office even after I said "Good afternoon". One of the members of the staff didn't even looked at me after I asked him a question. Overall the staff was very unfriendly and I will consider other options when renting from Budget again.
2.0 Mediocre
24 Aug. 2017
Cons: Car was dirty.
Price was higher than reservation
Pros: The pick up location was good and the people were friendly.
Cons: We had reserved an SUV and when we picked up the car they said we had been upgraded. As it turns out we were downgraded to VW Golf. We were barely got our luggage in the trunk. The car was OK but not the type we had reserved. They said it had GPS at no charge. Then the car came and did not have GPS so they put in one, then tried to charge us when we checked in the car. I knew there was a drop off fee but then the "upgraded car" just happened to be a Hungarian registered car which we did not notice because we were trying to cram all the luggage in. We were dropping the car off in Hungary from Prague. 300 Euro drop off to take a car back for them. Not a good experience in Prague. I believe we were overcharged based on my original rental reservation which seems to be a common complaint in your other reviews. Kayak should make some adjustments.
Pros: I get an upgrade from a manual to an auto car. The car condition is very good and reliable.
Cons: the service could have been better, I have recently also rent a car in Slovakia and received a much better service with another provider.
for comparison: I did not receive clear instruction on the location to return my car in Vienna and there wasn't a proper car-park to return the car, which of course i didn't know until i get there and have to make a detour with one passenger getting down to ask, where to drop the car. I have to drive up a curb which obviously is not clear to a new driver in town. All these could have been explained clearer at car-pick up (which compared to other rental company, they did explain clearly what to do, when dropping the car in another city). Please remember: we are new driver in town and need to know exactly all the small little details.
Pros: Very easy pick up - whole process took 10 minutes.
Car was what we expected, friendly staff.
Cons: The location is a little difficult to drop off the car again because in the center.
10.0 Excellent
22 Jan. 2017
Pros: Prague Vaclav Airport service counter was very helpful. From speaking and translating to the taxi driver giving him directions of where to take me to pick up the car, to clearly explaining all of my rental options, etc.
The simplicity of returning my car and quickly getting to my flight.
Cons: There is nothing I can think of at the moment. Everything went well.
8.0 Excellent
11 May 2018
Ace rent a car at Prague airport
Cons: C$15/day
7.6 Good
13 May 2018
Good
Pros: The customer service was friendly but I had to wait a long time to be seen at the desk. In the morning there was no signage saying ace so I had to ask around ( later in the day the signage was up)
Cons: I had reserved manual transmission but was given automatic
2.0 Mediocre
17 Aug. 2019
Pros: They did not have record whatsoever of my reservation. I was not able to rent and ended up paying a lot more with another agency.
10.0 Excellent
11 Jun. 2018
Great car for cheap!
Pros: Luxurious, sporty, powerful, and comfortable. Good service at drop off and pick up.
Cons: Loved everything.
2.0 Mediocre
12 Aug. 2018
Never again!
Cons: Reserved a car, called them to make sure they stay open late since our flight was landing after their business hours, they assured me they will (2 months before the flight). Then our flight got delayed, so I kept calling them all evening to let them know but no one answered the phone. When we finally got to the airport to pick up the car, the whole place was deserted. No car, no message, no place to go, three small kids in tow. Everyone should stay away from this place!!!!!!!
2.0 Mediocre
20 Aug. 2019
Cons: My flight was delayed so they gave my car away. However, instead of trying to be helpful, the lady told me that I need to go to another kiosk and rent a car elsewhere. Very rude and unprofessional.
Pros: There was no office, no car, no shuttle.
Had to take a taxi for 160km.
What is that?
!!!
2.0 Mediocre
6 Jan. 2017
Worst
Pros: We came from a flight to pick the car at 8:25 ( not at 8 as i asked.
There were no car and thay said its my problem that i wanted to rent it with KAYAK company that made mistake and overbooked cars without check the Dollar company so they dident let us car/speak with the mannager or anything and sent us away, after 3 hours of waiting there and please ask to help us get a car we saw that someone bring backcar and after long conversations they let us the car . I couldent find your phone number or way of contact but i think kayak and dorral company dident behave in the standart way of international company and i dont trust or recommand anyone use this companyies again.
I will be happy to hear from someone from your company about it please because we paid more, we lost lots of hours in the airport and the main thing- the trust of this companies and especially -you - Kayak that got our money!
10.0 Excellent
8 Jan. 2017
Pros: Pick up was easy and fast (no line), got upgrade to next size and diesel. Return took about 2-3 min after three weeks of rental.
2.0 Mediocre
31 Dec. 2017
When we arrived to the airport it turned out they have no car.
Pros: I was angry. After waiting and calling and trying to solve the problem we gave up - no car, no logical explanation.
Cons: Read the previous comment.
10.0 Excellent
9 Sep. 2016
Great service
Pros: We had to stay additional 3 days and they extended our rental at the same rate without any up charges!
2.0 Mediocre
13 Jan. 2017
When I got to the rental place they didn't have my
Cons: I showed up to the place and they could find my reservation, didn't rent the car.
10.0 Excellent
19 Apr. 2017
wonderful customer service
Pros: Had a great customer service experience
Agent was well versed in foreign travelers
Drivers should take care and note that public transportation has the right of way at all times in Prague -- this includes both buses and trams. The trams will often be on your left and it is easy to miss them, so be extra careful and keep your eyes open. Also watch out for yellow grids that mark where pedestrians cross to catch the tram, since you may not block or stop within the gridded area when the tram is stopped.
Considering renting a car during your time in Prague? If your flight is landing at Prague Airport then you can simply head over to the airport’s rental counters to pick up your rental car. The rental car counters are located in the lobby of the airport’s main terminal.
Bikers are very common to see in the city, especially in the summer months. They often will take up much of their lane defensively so that cars won’t pass by them at high speeds. In general though, they are not much of a nuisance and, as long as you are paying attention to them, it will be easy enough to share the road.
Prague, like any major city in the world, experiences its fair share of rush hour traffic. Drivers can expect the morning rush hour to pick up at around 7:00 a.m. and last until 9:00 a.m., while in the afternoon it starts up at about 4:00 p.m. and finishes up sometime between 6:00 and 7:00 p.m. Some of the main roads to avoid during rush hour include Wilsonova in the downtown area and Belohorska in the western portion of the city.
25% of our users found rental cars in Prague for C$ 22 or less
Book your rental car in Prague at least 4 weeks before your trip in order to get a below-average price
Mini rental cars in Prague are around 64% cheaper than other car types, on average
FAQs about renting a car in Prague
How much does it cost to rent a car in Prague?
On average a hire car in Prague costs C$ 27 per day.
What is the most popular rental car in Prague?
Standard (Audi A3 or similar) is the most frequently booked rental car type in Prague.
What is the cheapest car rental company in Prague?
In the past 72 hours, the cheapest rental cars were found at Dollar (C$ 18/day), Ace (C$ 19/day) and Alamo (C$ 19/day).
What is the best rental car company in Prague?
Based on ratings and reviews from real users on KAYAK, the best car rental company in Prague is Budget (7.9, 170 reviews).
Which car rental companies are at the airport: Václav Havel Prague airport (PRG)?
How much does a Standard car rental cost in Prague?
A Standard car rental in Prague costs C$ 42 per day, on average.
How much does a Economy car rental cost in Prague?
A Economy car rental in Prague costs C$ 38 per day, on average.
How much does a Compact car rental cost in Prague?
A Compact car rental in Prague costs C$ 39 per day, on average.
What is the most popular rental car location in Prague?
In Prague, cars are most frequently rented at NU Car Prague Airport (11 km from city centre ).
How much does it cost to rent a car for a week in Prague?
On average a rental car in Prague costs C$ 191 per week (C$ 27 per day).
How much does it cost to rent a car long term for a month in Prague?
On average a rental car in Prague costs C$ 818 per month (C$ 27 per day).
What type of car is recommended for driving in Prague?
Smaller cars such as compacts, sedans, and coupes are by far your best option for car type in Prague. There are many small streets and narrow alleys throughout the city that can be quite difficult for larger cars such as SUVs or trucks to navigate, especially in the older and more historic parts of town. Also, parking can be a major issue for larger cars, as some of the streetside parking spaces can be quite tiny.
What's the speed limit in Prague?
The speed limit in built-up areas is 50 km/h (31 mph) while outside of towns and cities it goes up to 90 km/h (56 mph). On motorways and highways the speed limit is usually around 130 km/h (81 mph).
How are gas prices in Prague?
On average, gas prices in Prague are just around 33 CZK ($1.44) per liter of gas, which in gallons is about 124.91 CZK ($5.47). This is a fairly decent price for gas in Europe compared to Frankfurt’s average cost of €5.87 ($6.68) and is just about equal to Sevilla’s average of €4.92 ($5.59).
Where are the best places to park in Prague?
Parking garages are one of the better options for drivers in Prague. Parking spots in the downtown area, especially in the central business district, fill up quickly during the work week, so garages are often your best bet for guaranteeing a parking spot. Streetside parking is still available, but it is limited in quantity during the peak business hours of the day.
