Cons: At time of drop off I complained about the GPS not working and he said sorry, but I cant do anything about that. I rented in Vienna and returned to Prague and since it was in another country he could not help me. I replied but it is still Avis and he said I would have to call.
I believe that the GPS was not update with road changes. It got us lost twice and took us downtown instead of to the airport. I had to use Google maps on my phone for the correct directions.
I am asking for a refund on the cost of the GPS!
Pros: The pick up location was good and the people were friendly.
Cons: We had reserved an SUV and when we picked up the car they said we had been upgraded. As it turns out we were downgraded to VW Golf. We were barely got our luggage in the trunk. The car was OK but not the type we had reserved. They said it had GPS at no charge. Then the car came and did not have GPS so they put in one, then tried to charge us when we checked in the car. I knew there was a drop off fee but then the "upgraded car" just happened to be a Hungarian registered car which we did not notice because we were trying to cram all the luggage in. We were dropping the car off in Hungary from Prague. 300 Euro drop off to take a car back for them. Not a good experience in Prague. I believe we were overcharged based on my original rental reservation which seems to be a common complaint in your other reviews. Kayak should make some adjustments.
Pros: Very easy and fast check-in
Cancelled without notice me. So bad...
Pros: Cancelled without notice me. So bad...
Very vad experience
Pros: Nothing
Cons: At time of the dropp off the supervisor of avis offixe was very bad and impolite and his behaveiour was a shame.
Europe trip 2017
Pros: Friendly, helpful, fast service.
Was great except we didnt want a car that big
Pros: Everything was great, smooth and on time. We were 4 and we needed a big car, but not a huge Van. But anyway it was very comfortable and those who sat behind were able to stretch their legs so it was great.
Vehicle not available
Cons: They didn't have requested vehicle and nothing similar to it
Great rental in Czechia!
Pros: Free upgrade to great car with lots of modcons
Given an upgrade to compensate for the high one wa
Pros: Good upgraded car with built in gps. I was very happy
Cons: Hydraulic hand brake was a very unwelcomed part of this car. It cut out at the worst time
Pros: I got a free upgrade, and loved it!
Cons: The upgrade makes the insurance cost higher, and the build in GPS is a bit outdated
Pros: Very easy and fast check-in
Europe trip 2017
Pros: Friendly, helpful, fast service.
Was great except we didnt want a car that big
Pros: Everything was great, smooth and on time. We were 4 and we needed a big car, but not a huge Van. But anyway it was very comfortable and those who sat behind were able to stretch their legs so it was great.
Great rental in Czechia!
Pros: Free upgrade to great car with lots of modcons
Given an upgrade to compensate for the high one wa
Pros: Good upgraded car with built in gps. I was very happy
Cons: Hydraulic hand brake was a very unwelcomed part of this car. It cut out at the worst time
Pros: I got a free upgrade, and loved it!
Cons: The upgrade makes the insurance cost higher, and the build in GPS is a bit outdated
Cons: At time of drop off I complained about the GPS not working and he said sorry, but I cant do anything about that. I rented in Vienna and returned to Prague and since it was in another country he could not help me. I replied but it is still Avis and he said I would have to call.
I believe that the GPS was not update with road changes. It got us lost twice and took us downtown instead of to the airport. I had to use Google maps on my phone for the correct directions.
I am asking for a refund on the cost of the GPS!
Pros: The pick up location was good and the people were friendly.
Cons: We had reserved an SUV and when we picked up the car they said we had been upgraded. As it turns out we were downgraded to VW Golf. We were barely got our luggage in the trunk. The car was OK but not the type we had reserved. They said it had GPS at no charge. Then the car came and did not have GPS so they put in one, then tried to charge us when we checked in the car. I knew there was a drop off fee but then the "upgraded car" just happened to be a Hungarian registered car which we did not notice because we were trying to cram all the luggage in. We were dropping the car off in Hungary from Prague. 300 Euro drop off to take a car back for them. Not a good experience in Prague. I believe we were overcharged based on my original rental reservation which seems to be a common complaint in your other reviews. Kayak should make some adjustments.
Cancelled without notice me. So bad...
Pros: Cancelled without notice me. So bad...
Very vad experience
Pros: Nothing
Cons: At time of the dropp off the supervisor of avis offixe was very bad and impolite and his behaveiour was a shame.
Value
Pros: We only had the car for one day. But being we had to go 10 minuets past the boarder the price went from 18 Euro to 50 euro. It was a major rip off and disappointment.
Cons: Car was clean
Pros: It was reliable.
Cons: We were promised a Toyota Sienna or equal but the vehicle we got was smaller than we ordered and caused discomfort while driving.
not nice service
Cons: the car was not clean, we found empty cans of coke. the waiting time was too long, the queue was big. I rented cars in other companies and I don't recall to be charge 20'000 CZK as deposit. I will not use budget again in Prague
Pros: Ran well. Big enough for four adults and six pieces of luggage. Plenty of air conditioning. 2000+ kms.
Cons: Needed a liter of oil and several shots of air for one of the tires.
Rental in Prague
Pros: The customer service agent was nice and cordial.
Cons: The vehicle was advertised as a Toyota Sienna (or similar). It ended up being a Renault Scenic which is way smaller than a Toyota Sienna. It was a straight drive which was manageable but the vehicle was barely large enough for 4 people with luggage. I feel like part of my money should be refunded.
Great Value, poor wait time to pick up
Pros: The car was very clean and drove fantastic, was a good value for the price. Dropoff was very simple and easy.
Cons: Was 4th in line at the counter when I got there and it took me 2hrs to get the car, mostly standing in line. I have never had to wait that long to rent a car.
Easy and convenient
Pros: Nice staff, convenient location
Cons: It was hard to find the budget office inside the station. Directions would have been helpful.
Terrible and unfriendly service
Cons: We had to wait an hour to be attended. Only to be told we had to give an 800 euro deposit and that it had to be from the same card as the driver. Otherwise no car. As my wifes card didn't work, i had to use mine and as i didn't wish to drive , Ihad to pay another 35 euros for extra driver. Will not use again as the service is terrible and not very budget in the end.
'Repair rip
Pros: Nice enough car
Cons: Upon returning, they marked a nick smaller than a rice grain on our return sheet. They had to search for 5 plus minutes to find something and were on their hands and knees looking up super close to even see it. I even had trouble seeing it once he pointed it out. We were told they wouldn't charge for it, then got a $500 bill on our card for the repair. It was nothing I would have noticed when we took the car, and I am sure it was probably there when we got the car as we never had any issues on the road.
Ratings aren’t fair!
Pros: It was easier to get a car with Budget in Prague than any city in the states. Checking in was very quick and the gentleman went over directions several times to make sure we understood. The car was extremely clean and drove well. Super efficient way to travel the countryside.
So glad we went with Budget!
Cons: we had a difficult time reaching their office, but it was only to check on times.
I did not get the car
Pros: Nothing to like here.
Cons: No service for my money. Plus trouble, had to quickly get myself a car from elsewhere. This due to unforeseen technical issues with my bank card. Don't know what was really wrong with it, there was high enough balance. Surprisingly big deposit though. Finding the Budget office was also very hard.
Pros: 1 day rental in Prague without problem. Nice staff.
Pros: Ran well. Big enough for four adults and six pieces of luggage. Plenty of air conditioning. 2000+ kms.
Cons: Needed a liter of oil and several shots of air for one of the tires.
Easy and convenient
Pros: Nice staff, convenient location
Cons: It was hard to find the budget office inside the station. Directions would have been helpful.
Ratings aren’t fair!
Pros: It was easier to get a car with Budget in Prague than any city in the states. Checking in was very quick and the gentleman went over directions several times to make sure we understood. The car was extremely clean and drove well. Super efficient way to travel the countryside.
So glad we went with Budget!
Cons: we had a difficult time reaching their office, but it was only to check on times.
Pros: 1 day rental in Prague without problem. Nice staff.
Value
Pros: We only had the car for one day. But being we had to go 10 minuets past the boarder the price went from 18 Euro to 50 euro. It was a major rip off and disappointment.
Cons: Car was clean
Pros: It was reliable.
Cons: We were promised a Toyota Sienna or equal but the vehicle we got was smaller than we ordered and caused discomfort while driving.
not nice service
Cons: the car was not clean, we found empty cans of coke. the waiting time was too long, the queue was big. I rented cars in other companies and I don't recall to be charge 20'000 CZK as deposit. I will not use budget again in Prague
Rental in Prague
Pros: The customer service agent was nice and cordial.
Cons: The vehicle was advertised as a Toyota Sienna (or similar). It ended up being a Renault Scenic which is way smaller than a Toyota Sienna. It was a straight drive which was manageable but the vehicle was barely large enough for 4 people with luggage. I feel like part of my money should be refunded.
Terrible and unfriendly service
Cons: We had to wait an hour to be attended. Only to be told we had to give an 800 euro deposit and that it had to be from the same card as the driver. Otherwise no car. As my wifes card didn't work, i had to use mine and as i didn't wish to drive , Ihad to pay another 35 euros for extra driver. Will not use again as the service is terrible and not very budget in the end.
'Repair rip
Pros: Nice enough car
Cons: Upon returning, they marked a nick smaller than a rice grain on our return sheet. They had to search for 5 plus minutes to find something and were on their hands and knees looking up super close to even see it. I even had trouble seeing it once he pointed it out. We were told they wouldn't charge for it, then got a $500 bill on our card for the repair. It was nothing I would have noticed when we took the car, and I am sure it was probably there when we got the car as we never had any issues on the road.
I did not get the car
Pros: Nothing to like here.
Cons: No service for my money. Plus trouble, had to quickly get myself a car from elsewhere. This due to unforeseen technical issues with my bank card. Don't know what was really wrong with it, there was high enough balance. Surprisingly big deposit though. Finding the Budget office was also very hard.
When we arrived to the airport it turned out they have no car.
Pros: I was angry. After waiting and calling and trying to solve the problem we gave up - no car, no logical explanation.
Cons: Read the previous comment.
Great deal
Pros: Good car, good price. Good service. Pick up was amazing with the great Petr at my service. Thrifty dollar needs to give him a raise.
Cons: When I came to return the car in Prague I couldn’t find a parking spot and no one answered the phone to help me. Eventually after a few minutes I found a municipal parking spot near the establishment and was taken care of. After walking into the office i called the same number to Czech if they answered the phone and they didn’t. An office full of at least 4 employees and no one answered the phone. That was a little annoying.
Skoda Citigo does not have 5 seats
Pros: Easy return
Cons: The car didn't have 5 seats as shown when booking
Hefty fee for crossing borders with this car
Fantastic
Pros: Great car, service, rate.
Cons: Some confusion during the booking. Description on Dollar website did not match actual description. Had to make many calls.
wonderful customer service
Pros: Had a great customer service experience
Agent was well versed in foreign travelers
When I got to the rental place they didn't have my
Cons: I showed up to the place and they could find my reservation, didn't rent the car.
Pros: Pick up was easy and fast (no line), got upgrade to next size and diesel. Return took about 2-3 min after three weeks of rental.
Worst
Pros: We came from a flight to pick the car at 8:25 ( not at 8 as i asked.
There were no car and thay said its my problem that i wanted to rent it with KAYAK company that made mistake and overbooked cars without check the Dollar company so they dident let us car/speak with the mannager or anything and sent us away, after 3 hours of waiting there and please ask to help us get a car we saw that someone bring backcar and after long conversations they let us the car . I couldent find your phone number or way of contact but i think kayak and dorral company dident behave in the standart way of international company and i dont trust or recommand anyone use this companyies again.
I will be happy to hear from someone from your company about it please because we paid more, we lost lots of hours in the airport and the main thing- the trust of this companies and especially -you - Kayak that got our money!
Great service
Pros: We had to stay additional 3 days and they extended our rental at the same rate without any up charges!
Pros: Excellent car full automatic with outstanding features that we're great on the safe drive
Cons: None.
Terrible
Pros: There was no office, no car, no shuttle.
Had to take a taxi for 160km.
What is that?
!!!
Fantastic overall
Pros: Great car, easy dropoff. Awesome rates. I would not hesitate to use this company again or to recommend to friends/family.
Cons: Difficult pickup - poor signage in airport terminal. No one at rental desk at first & no one answered phone when I called. Eventually Mr Dvorak appeared. Difficult to retrieve car due to construction in parking garage (certain areas blocked off)
Great deal
Pros: Good car, good price. Good service. Pick up was amazing with the great Petr at my service. Thrifty dollar needs to give him a raise.
Cons: When I came to return the car in Prague I couldn’t find a parking spot and no one answered the phone to help me. Eventually after a few minutes I found a municipal parking spot near the establishment and was taken care of. After walking into the office i called the same number to Czech if they answered the phone and they didn’t. An office full of at least 4 employees and no one answered the phone. That was a little annoying.
Fantastic
Pros: Great car, service, rate.
Cons: Some confusion during the booking. Description on Dollar website did not match actual description. Had to make many calls.
wonderful customer service
Pros: Had a great customer service experience
Agent was well versed in foreign travelers
Pros: Pick up was easy and fast (no line), got upgrade to next size and diesel. Return took about 2-3 min after three weeks of rental.
Great service
Pros: We had to stay additional 3 days and they extended our rental at the same rate without any up charges!
Pros: Excellent car full automatic with outstanding features that we're great on the safe drive
Cons: None.
Fantastic overall
Pros: Great car, easy dropoff. Awesome rates. I would not hesitate to use this company again or to recommend to friends/family.
Cons: Difficult pickup - poor signage in airport terminal. No one at rental desk at first & no one answered phone when I called. Eventually Mr Dvorak appeared. Difficult to retrieve car due to construction in parking garage (certain areas blocked off)
When we arrived to the airport it turned out they have no car.
Pros: I was angry. After waiting and calling and trying to solve the problem we gave up - no car, no logical explanation.
Cons: Read the previous comment.
Skoda Citigo does not have 5 seats
Pros: Easy return
Cons: The car didn't have 5 seats as shown when booking
Hefty fee for crossing borders with this car
When I got to the rental place they didn't have my
Cons: I showed up to the place and they could find my reservation, didn't rent the car.
Worst
Pros: We came from a flight to pick the car at 8:25 ( not at 8 as i asked.
There were no car and thay said its my problem that i wanted to rent it with KAYAK company that made mistake and overbooked cars without check the Dollar company so they dident let us car/speak with the mannager or anything and sent us away, after 3 hours of waiting there and please ask to help us get a car we saw that someone bring backcar and after long conversations they let us the car . I couldent find your phone number or way of contact but i think kayak and dorral company dident behave in the standart way of international company and i dont trust or recommand anyone use this companyies again.
I will be happy to hear from someone from your company about it please because we paid more, we lost lots of hours in the airport and the main thing- the trust of this companies and especially -you - Kayak that got our money!
Terrible
Pros: There was no office, no car, no shuttle.
Had to take a taxi for 160km.
What is that?
!!!
Never again!
Cons: Reserved a car, called them to make sure they stay open late since our flight was landing after their business hours, they assured me they will (2 months before the flight). Then our flight got delayed, so I kept calling them all evening to let them know but no one answered the phone. When we finally got to the airport to pick up the car, the whole place was deserted. No car, no message, no place to go, three small kids in tow. Everyone should stay away from this place!!!!!!!
Great car for cheap!
Pros: Luxurious, sporty, powerful, and comfortable. Good service at drop off and pick up.
Cons: Loved everything.
Good
Pros: The customer service was friendly but I had to wait a long time to be seen at the desk. In the morning there was no signage saying ace so I had to ask around ( later in the day the signage was up)
Cons: I had reserved manual transmission but was given automatic
Ace rent a car at Prague airport
Cons: C$15/day
Pros: Very easy pick up - whole process took 10 minutes.
Car was what we expected, friendly staff.
Cons: The location is a little difficult to drop off the car again because in the center.
Pros: Prague Vaclav Airport service counter was very helpful. From speaking and translating to the taxi driver giving him directions of where to take me to pick up the car, to clearly explaining all of my rental options, etc.
The simplicity of returning my car and quickly getting to my flight.
Cons: There is nothing I can think of at the moment. Everything went well.
Great car for cheap!
Pros: Luxurious, sporty, powerful, and comfortable. Good service at drop off and pick up.
Cons: Loved everything.
Pros: Very easy pick up - whole process took 10 minutes.
Car was what we expected, friendly staff.
Cons: The location is a little difficult to drop off the car again because in the center.
Pros: Prague Vaclav Airport service counter was very helpful. From speaking and translating to the taxi driver giving him directions of where to take me to pick up the car, to clearly explaining all of my rental options, etc.
The simplicity of returning my car and quickly getting to my flight.
Cons: There is nothing I can think of at the moment. Everything went well.
Good
Pros: The customer service was friendly but I had to wait a long time to be seen at the desk. In the morning there was no signage saying ace so I had to ask around ( later in the day the signage was up)
Cons: I had reserved manual transmission but was given automatic
Ace rent a car at Prague airport
Cons: C$15/day
| Most Popular Agency | Budget |
|---|---|
| Most Popular Car Type | Compact |
| Average price | C$ 23/day |
| Good deal | C$ 17/day |
On average a hire car in Prague costs C$ 33 per day.
Compact (Ford Focus or similar) is the most frequently booked rental car type in Prague.
In the past 72 hours, the cheapest rental cars were found at Rent Plus (C$ 14/day), Avis (C$ 15/day) and NU Car (C$ 32/day).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Prague are Enterprise (8.5, 12794 reviews), National (8.2, 3353 reviews), and Avis (7.6, 2243 reviews).
Car rental companies onsite at Václav Havel Prague Airport include Budget, Rent Plus, NU Car, GREEN MOTION, Right Cars and Avis.
Car rental companies that offer shuttle or pick-up services from Václav Havel Prague Airport to off-airport locations include Budget, Rent Plus, NU Car, GREEN MOTION, Right Cars and Avis.
Take a look at our extensive car rental location map to find the best rental cars near you.
