Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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6.4
Good overall.
Pros: Pleasant staff. Quick drop off.
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10.0
Car rental from airport to home
Pros: No big lines
Cons: We had to return the car by noon because it was a Saturday
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10.0
Pros: Upgrade
Cons: Nothing
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2.0
Well I asked them if a friend could pick up my rental
Cons: On the phone they said sure your would need to provide Information and would have to pay with a debit or credit card. My friend called Enterprize to check ahead of time they Would except a debit card ( he’s used Enterprise before still has the same address) he was told sure no problem! Once he goes to pick up the car they tell him he needs a utility bill in his name! He’s suppose to be picking me up at the airport in a few hours! Not cool! You would think they would have all his info on a computer pull it up and say good to go!
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10.0
One-Way, Pick Up in Venice, Florida
Pros: -Car -Personnel in Venice, FL -Rate -Flexibility
Cons: -The fact that the tank was half full and did not want to enter into the gasoline agreement; prefer to fill it back up before drop-off.
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2.0
Unreasonable Conditions
Cons: Flew into Florida to buy a truck. The truck broke down and we were stranded at the repair shop with more business to do before we left. We needed a rental car for a day. Hertz didn’t have any drivers that could come pick us up. Enterprise said we had to have a LOCAL drivers license, and that the credit card couldn’t be tied to my bank account. Avis (online and reservation phone number said they were sold out of cars. We called the local Avis office directly and they did, in fact, have inventory to rent. Terms from Enterprise (local drivers license and credit card requirements) need to be made just as clear as minimum age and insurance when you make a reservation. Wasted A TON of time.
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10.0
Excellent
Pros: This was my first time using kayak, I was a bit nervous. Everything went so smoothly I don't know why i never used it before. Prices were great and service was excellent.
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8.0
Pros: Pick up and drop off with ease
Cons: Car was a little smaller then I thought it would be
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3.2
Very poor customer service
Cons: Major mistake made on my rental bill and the manager in Venice didn't even attempt to call on my behalf to try to help resolve it, completely washing his hands of any attempt at making things right. Very poor customer service on both ends and I will no longer use Enterprise after this disaster of a rental.
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6.4
Cons: Ford focus not my idea of Standard car
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10.0
Awesome
Pros: Service, easy
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10.0
Car rental from airport to home
Pros: No big lines
Cons: We had to return the car by noon because it was a Saturday
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10.0
Pros: Upgrade
Cons: Nothing
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10.0
One-Way, Pick Up in Venice, Florida
Pros: -Car -Personnel in Venice, FL -Rate -Flexibility
Cons: -The fact that the tank was half full and did not want to enter into the gasoline agreement; prefer to fill it back up before drop-off.
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10.0
Excellent
Pros: This was my first time using kayak, I was a bit nervous. Everything went so smoothly I don't know why i never used it before. Prices were great and service was excellent.
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10.0
Awesome
Pros: Service, easy
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6.4
Good overall.
Pros: Pleasant staff. Quick drop off.
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2.0
Well I asked them if a friend could pick up my rental
Cons: On the phone they said sure your would need to provide Information and would have to pay with a debit or credit card. My friend called Enterprize to check ahead of time they Would except a debit card ( he’s used Enterprise before still has the same address) he was told sure no problem! Once he goes to pick up the car they tell him he needs a utility bill in his name! He’s suppose to be picking me up at the airport in a few hours! Not cool! You would think they would have all his info on a computer pull it up and say good to go!
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2.0
Unreasonable Conditions
Cons: Flew into Florida to buy a truck. The truck broke down and we were stranded at the repair shop with more business to do before we left. We needed a rental car for a day. Hertz didn’t have any drivers that could come pick us up. Enterprise said we had to have a LOCAL drivers license, and that the credit card couldn’t be tied to my bank account. Avis (online and reservation phone number said they were sold out of cars. We called the local Avis office directly and they did, in fact, have inventory to rent. Terms from Enterprise (local drivers license and credit card requirements) need to be made just as clear as minimum age and insurance when you make a reservation. Wasted A TON of time.
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3.2
Very poor customer service
Cons: Major mistake made on my rental bill and the manager in Venice didn't even attempt to call on my behalf to try to help resolve it, completely washing his hands of any attempt at making things right. Very poor customer service on both ends and I will no longer use Enterprise after this disaster of a rental.
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6.4
Cons: Ford focus not my idea of Standard car
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