Car hire at Fort Myers SW Florida Intl Airport

Pros: The staff was very nice.

Cons: The full size suv was a joke.. a kia. The picture shows a Chevy Tahoe and in reality the give you a kia. I will never rent again thru Dollar.

Pros: There were no attendants when the car was dropped off; myself & others wondered what to do with the vehicle, just leave it or what!

Cons: Communication of some sort, I did not feel good about leaving that car without speaking to anyone.

Cons: A hand written sign at the Dollar counter directed us to the Hertz window. I never would've booked had I known I'd have ended up with a Hertz rental. Off all the rental counters in the car rental area, of course Hertz was the longest and slowest. Vehicle had the highest mileage of any vehicle I've ever rented (+30k) and smelled of smoke. I didnt want to waste more time from my vacation to go back and complain so we got stuck with an old, smelly vehicle.

Cons: I had specifically requested a Suburban with two bench seats because we had 8 people. I called twice to confirm. When I picked up the car, not only did I get sent to three different desks for pick up, I did not get the car I requested. One person sat on the floor in the middle of the two bucket seats in the back. The other issues were the vehicle smelled of cigarettes, there was trash left in the third seat and two vent caps were missing in the ceiling in the back. These issues would have been easily overlooked if we had been given the right vehicle. I won’t be renting from this company again.

Pros: Nothing.

Cons: Everything

Cons: I rented with Dollar using Kayak. I have had little success in using these “3rd Party” sites. Upside: The rate I got was very competitive. Downside: It seems neither party wants to take responsibility for the contract. For example, I called Kayak and asked them to make a note in the agreement that I worked for a specific car manufacturer and wanted to ‘request’ a vehicle from my company if available. I was told there was nothing they could do and I needed to call Dollar direct. So I did. Of course Dollar said they didn’t control the contract and that Kayak would have to make the request. Call them they said. For what seemed like a very simple request, no one would help me to take ownership. To me, that is what great customer service looks like. I wasn’t asking for a “guarantee” for a specific model. I was just asking a note be made in the comment section that would call out my preference. Customer Service 101. So then I get to the airport, go to the Dollar rental counter and it’s closed. I am redirected to the Hertz counter. Wait in-line for 30 minutes (they only had two service agents working the counter). The gentleman at the counter was less than friendly and I was given a mini-van although my reservation was for a full-size SUV. After complaining to the garage attendant, I was told there were “no more full-size SUVs left in the lot.” So now I feel like I am in the Seinfeld episode. I “made” the reservation, Kayak and Dollar “booked” the reservation, but apparently no one took responsibility to “HOLD” my reservation. Disappointed. Not the way I wanted to start my family vacation arguing about getting the vehicle I reserved. It was not a warm customer service experience. It felt more like, “we have a car for you ... be thankful for that!” For me personally, I will not be returning to Kayak or Dollar. The small savings was not worth the aggravation and poor customer service.