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10.0
Our helper in Ft. MYERS was Eunique. Her name is Eunique. She was great!!Reviewed 10 May 2022
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2.0
We cancelled the car days in advance of us leaving and they still kept $100 instead of reimbursement on full. I will never rent a car from them ever again. Bullshit policy!Reviewed 11 Apr. 2022
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4.0
Car had break problemsReviewed 8 Apr. 2022
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2.0
Car was fine. Picking up car was a disaster. Rental counter was very understaffed during spring break in FL. I waited for 45 min with 15 people in front of me. There were at least 30 people behind me. It was a nightmare and Hertz management has still not responded to me about it.Reviewed 30 Mar. 2022
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4.0
The car should not have been driven as it vibrated severely at 60 mph but I had no choice to drive slowly on I-75 as flight had arrived late and had meetings. Suggested I return in Sarasota as was most convenient for me. Told no, would be substantial extra charge or I could wait for 1-2 hours for road service or return to original airport 30 miles away. When I dropped at SRQ anyway, they apologized and did not charge extra.Reviewed 28 Mar. 2022
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10.0
Using the app to bypass long lines at the counter was excellent!Reviewed 22 Mar. 2022
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2.0
My experience with Hertz has been the rates are incredibly high, and the vehicles have higher mileage than other car rental agencies. Hertz is usually a last resort for me. The credit card hold has been on my account now for more than 48 hours after I returned the vehicle. They may be number one in the volume of rentals, but not in customer service, or vehicle quality in my estimation.Reviewed 18 Mar. 2022
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2.0
Tyres was going flat every few hrs because of built up corrosive around the rim ,there were no washer fluid in vehicle ,I had to take the vehicle to a tire shop so it can get fixed and pay extra ,hope this doesn’t happen to another customer ,especially when it’s a lady driver and doesn’t know anything about repairs in vehicle😳Reviewed 16 Mar. 2022
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10.0
Good overall experienceReviewed 16 Mar. 2022
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8.0
Hertz at the Ft Myers airport was excellent. The agent was super nice. But I had already been to two other Hertz locations (Punta Gorda airport and another location in Port Charlotte). They didn't have any cars to rent and were not very sympathetic or helpful with alternatives.Reviewed 15 Mar. 2022
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10.0
All goodReviewed 12 Mar. 2022
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2.0
The first car had the engine light and tire maintenance light on... When I told them it wouldn't work for me, they put me in another car that had 56000 miles on it, hadn't been serviced in over a year and smelled like smoke.. The brakes were shaking like crazy when stopping ( warped rotors I'm assuming) . The gentleman at the check out station was very understanding and actually was embarrassed... He did tell me to bring it back empty.... They apparently have the oldest fleet in the rental business..Reviewed 27 Feb. 2022
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