Best rates found by KAYAK users in the past 48 hours.
Pros
", short enough process."(in 863 reviews)
" & great customer service."(in 1639 reviews)
"Was a ."(in 590 reviews)
Cons
"Would them again!"(in 320 reviews)
"I will their service again."(in 320 reviews)
"I would this company again!"(in 320 reviews)
Reviews
Overall Rating6.2 OkayBased on 564 reviews
Cleanliness
6.3
Comfort
6.7
Overall
6.1
Pick-up/Drop-off
6.2
Value for money
6.3
Recent reviews
Traveler rating
51
38
2
39
1
0
60
Find reviews that mention:
10.0
Very attentive staff. Fully explained all details. It was quick. Thank youReviewed 27 Nov. 2023
review from
6.0
I was charged the rental cost on making my reservation, Kayak had no record of this transaction or the Insurance I paid for so when I get to the counter to pick up the car I’m charged again for what I paid a week earlier for I showed the counter person the charges came out of my account but that didn’t matter I have been charged twice so my experience with fox rentals was not good.Reviewed 23 Nov. 2023
review from
2.0
Our car was dirty. A bag of popcorn in the door. Covered in scratches. 75,000 miles .Our bill showed $80 for a drop off charge. She said it would not be on the final bill. She told me we would have toll charges and if I did not get a pass for $12 there would be an extra $15 processing fee. We paid. No toll needed. Slow service. I was embarrassed when I showed my wife and friends the car. Our friends dropped us off and waited 30 minutes with my wife while I waited and did paperwork. I already paid! I never give a negative reviewReviewed 12 Nov. 2023
review from
8.0
It would be nice if the safety features would have been set. The inside windows were very hazy and hard to see out when the sun was shining on themReviewed 28 Oct. 2023
review from
4.0
Before the transaction is processed it should a box that needs to checked that a $500 deposit is required on a major credit card not a debit card. It was a really disappointing and made me have a more anxiety than was neededReviewed 9 Oct. 2023
review from
2.0
This was a bad experience for me. After waiting 25 to 30 mins for the shuttle. Then I called And spoke with someone that should never be in coustomer service. He said i would have a shuttle in 10 to 15 minutes and would call me back to verify this. I waited another 40 minutes and he never called back. When i called back again i got stuck in the phone bank and was never able to speak to anyone. I disputed any charges from fox on my credit card. Avis rental saved the day but I was way late for my meeting.Reviewed 25 Sep. 2023
review from
1.9
Took forever to get the pickup. Fox is located 2 miles from the airport and you walk then take a shuttle. Exhausting and was very hot! They take a long time with check in and try to sell you all kinds of extra insurance and toll passes and whatever you saved in the car rental is made up for in the extras. Will never rent a car from Fox again. Lesson learned. On the positive side the return was fast.Reviewed 17 Jun. 2021
review from
10.0
Pros:Drop off is super easy. Don't need to fill tank up. Charge is normal gas rates.Reviewed 1 Jun. 2021
review from
2.0
Pros:Horrible customer service. Only held the car for 3 hours. My flight was late so... no car.Cons:I'll NEVER use Fox car rental.Reviewed 31 May 2021
review from
4.0
Pros:The car was cleanCons:First of all it was off site which was less than clear when I made the reservation. After waiting 20 minutes for a shuttle, the line at the place was just about out the door. When I finally got to the agent I was hustled out of my reservation and charged more because I was "late" for my reservation, I ended up there 3 hours after my reservation started because our flight was delayed. The woman said she had to cancel my reservation and make a new one which was over $100 more than my original quote. I was "upgraded" from a fullsize car to a compact SUV which was in all honestly smaller than the fullsize car I had booked. We could barely fit two small suitcases in the back and the back seat was abysmally small. 1/10 would NOT recommend fox rent a car.Reviewed 23 May 2021
review from
8.0
Pros:yesReviewed 23 May 2021
review from
6.0
Pros:Drop off was fast and easy.Cons:Pick up we waited in line almost 2 hrs. One stood in line in the AC. Others outside in the heat & humidity. (Ft Meyer, Fl) they also told us we had to prepay for gas...it would have been cheaper on the outside. Car was banged up, scratched and dirty when we got it. Not washed or vacuumed.Reviewed 23 May 2021
review from
Other car rental agencies at Fort Myers SW Florida Intl Airport scored