Reviews for Fox in Fort Myers
- All reviews 100%
Based on 69 reviews
4 Jan 2018
Pros: The shuttle drivers and person at the return were super friendly. Easy shuttle ride and no waiting at all.
21 Nov 2017
Smooth rental process
Pros: They were great upon pick up and drop off. Customer service was top notch and very helpful.
Cons: The car was dirty on the inside and outside though, it could have used a thorough cleaning.
21 Sep 2017
19 Sep 2017
Cons: They did not pick me up,never contacted me,I waited around.I had to go funded another rental car at a higher price.If they had let me no I could of booked another online.zso I'm not to happy.
31 Aug 2017
never picked up the car as we had family get us from airport
Cons: never picked up the car as we had family get us from airport AND I WAS CHARGED!
31 Jul 2017
Pros: Drop off was fast and easy. The best part of the experience.
28 Jul 2017
Pros: Drop off was smooth
Cons: Pick up took forever! Office was run very poorly
17 Jul 2017
Pros: it was the car I expected and it had lots of room and very clean
Cons: when I got there they kept adding on things like 10 dollars a day per driver and wanted us to use their insurance if you didn't you would have to pay extra a day while it was in the shop.
9 Jun 2017
First & Last Time
Pros: Easy to find location wise, that it.
Cons: Very unhelpful, was given issues from the moment i park until i left. Can't park here to checkout rental, so relocated me to another area, didn't have available rental that i requested a week in advance, didn't accommodate, with alike or better, asked for toll plate and purchase to a full tank, upon returning, they didn't add which made me go back in and wait in line to add to my already paid purchase and said that that is nit like their employees to not add if requested so basically called me a lier. Then put me overboard with telling me u need to thank me about not tolling ur car away due to nit being able to park over night which i didnt, rented for same day 10hrs. Explained that i was relocated to the area were i parked and apparently was not supposed too. Will never rent from here again, ever. Wish i could get my money back to have spent elsewhere.
21 May 2017
Great rate, and Service
Pros: Very good rate for 10 day use. Ten minutes to check in, and leave with car. Upgraded to larger car at no extra charge. The check in, and check out people, as well as the shuttle driver, were all friendly, and helpful. Clean car, with full tank. Car had 50k miles, but was fine. Five minutes to check car back in, and shuttle to the Fort Myers airport within 10 minutes.
23 Apr 2017
Pros: All of the staff at Fox that helped us were very friendly. The process was easy. Our shuttle driver to and from the airport especially was absolutely wonderful! I cannot remember his name, but he was so friendly.
Cons: Being off site of the airport was a little bit of a pain. Not so much that we wouldn't use Fox, but would prefer it to be right there at the airport. Also the car was only so-so clean.
23 Apr 2017
Pros: They try to sell you many expensive options and are very persisting if you decline. Shabby offices and overall impression. Ok car.
10 Apr 2017
Pros: Counter service was Fantastic and fast!
Cons: All was great!
21 Mar 2017
Cons: Exterior of car wasn't clean upon pickup. Very noticeable dent in good, as well as several other larger than normal dings.
18 Mar 2017
Cons: this location is also weird. dirty counter space, whole building needed to be painted and in a seedy neighborhood.
17 Mar 2017
1st time ever used. OUTSTANDING
Pros: Never heard of it before! I will look 1st to see if available price was great checking in and out both employees were professional and very friendly! Was picked up at airport in less than 5 minutes!
Cons: Price number One, got in and out less than 10 minutes when I arrived! Keep up the great service and THANKS for great service!
6 Mar 2017
Started my vacation off with a damper
Pros: The rate was affordable and what drew me to rent from fox
Cons: I had 2 reservations for 2 different cars and one was cancelled within it me canceling. One was for a mustang convertible the other was a camero convertible. The camero was still available however they said the convertible was broken so we'd have to have a different one, since the mustang was cancelled they tried to accommodate by giving us a temporary car for 2 hours and we could come back and get the mustang. It really started the vacation off with a damper.
26 Feb 2017
A Great Deal
Pros: Choice of car, shuttle service, kind attendants
Cons: Many upcharge asks and not super transparent upfront pricing. Worked Wonderfully at Checkout though!!
12 Feb 2017
Pros: manager at Fort Lauderdale.
Cons: Returned 1st car immediately because of strange raddle. Had issues with the charges at the end. Finally got it resolved. But I don't think I'll use them again.
4 Feb 2017
worth the shuttle ride
Pros: car rentals at the terminal are $80-90 per day. fox and others, a 3 min ride away, charge $20-30. same cars. supposedly, price difference due to airport tax, etc. may get a better price making on-line reservation than at counter. uber not allowed at airport. cab ride cost $70 to naples. my 2-day car rental cost $63 total.
29 Jan 2017
Cons: Hidden fees. Off site. Hidden fees. Hidden fees.
9 Jan 2017
Pros: Check in was easy, check out was fantastic! The gentleman at check out & driver were courteous, helpful & nice!
7 Jan 2017
Pros: Close to the airport and the shuttle is quick, the staff are amazingly friendly and helpful and helped us with our bags from the car to the shuttle bus, the drop off process was quick and painless.
Cons: Nothing bad to say about Ft. Myers experience.
10 Dec 2016
Cons: The SUNPASS/ toll issue is so sad. FOX is literally stealing from clients. I had one toll my entire rental that was $3 but they made me buy the SUNPASS for $9 per day. My car was not vacuumed! Dog hair everywhere.
17 Nov 2016
Pros: Decent value
Cons: Dirty windshield, no washer fluid, no mention of some dings and scrapes on the car before I took off til I made them aware
12 Nov 2016
Pros: Easy in and out processing of taking out your rental car and returning it. Very efficient, caring and helpful staff. A very special to Michael at the Fort Myers Airport. Great guy and genuinely helpful and caring!
Cons: Hard to find the drop off area for your rental agency. We forgot to get directions as to how to go about getting back to Fox for the drop off. We went straight back to the airport and that was incorrect. So we called the roadside help line and the lady was very kind and helpfull to get us back to the drop off area. This was very frustrating. Agents need to have a map showing how to come back exclusively!
24 Sep 2016
9 Aug 2016
Pros: Everything was the way it was suppose to be.
27 Jun 2016
Affordable, but you get what you pay for.
Pros: Great value. Very affordable.
Cons: It wasn't explicitly stated that the location was offsite from the airport, I landed at 9pm and as a female traveling by myself, waiting 15 min on a dark corner for a shuttle was not ideal. I might have considered paying more for one of the rental agencies geographically at the airport if I had known. Also, the agent told me I made a mistake by booking my insurance coverage through the third party and urged me to buy theirs instead. I didn't appreciate this and it was very confusing
10 May 2016
Pros: Everyone working at Fox Rental were very friendly.
27 Feb 2016
Low Expectations/ Excellent Experience!
Pros: speedy shuttle service efficient check in with no pressure to upgrade, get insurance, prepay gas,or buy tolls clean car courteous service by everyone
Cons: All good.
26 Feb 2016
Pros: Was able to get a 9 day mini van rental in Fort Myers for 2/3 the price of all other competing companies. Was able to upgrade to a brand new Ford Expedition (we have family of 6) for still less than the price I would have paid for a competitor's minivan.
Cons: Off airport location and spotty shuttle service (only 1 operating from what I could tell) meant a 30 min wait at Fort Myers airport for pickup. We had a long drive ahead of us that night so every minute mattered.
21 Feb 2016
Pros: Quick pick up at terminal and also quick check in. Even quicker return check in and great driver on bus to terminal. Saved over $250 compared to other companies.
Cons: Was surprised that they charged a $150 deposit as well as the full payment at check in. No mention of this when we made reservation
25 Jan 2016
Loved the car ...
Pros: Car was great, really enjoyed the convertible with the top down, cruising along the coast in FL.
Cons: Only thing we were super impressed with was the location of the pick up (Tampa) ... staff was great, it was just my wife used the restroom and she said it looked as if it had not been cleaned in quite some time. Again, service was great, cleanliness of pick up location was only room for improvement. Thank you.
24 Nov 2015
Pros: People (esp Shuttle drivers) were great
26 Oct 2015
Pros: Pick up and Drop off was quick The car was ok, I thought I was getting a Corolla, ended up with a fusion
Cons: the car was dirty. I could hardly see using the side mirrors, and there was trash in the inside. The insurance charge always gets me. It is never fully included or clear in the online price. Be careful, add like $15 per day for insurance...