6.0
I waited nearly an hour in a line for pick up. The car was excellent, price about average or a little better, drop off was a breeze. But that line for the pick was a bear.Reviewed 22 Jun 2026
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2.0
Customer service agent in RSW airport was not friendly and had no business being in customer service. The car I got was not the size I paid for. I paid for 7 passenger 5 bag car. We could not fit everything we had. I will never rent another vehicle through this company again. 0/10 would never recommendReviewed 13 Jul 2025
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4.0
Long wait for pickupReviewed 11 Mar 2025
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10.0
Excellent experience and very fast after self checking in for my car.Reviewed 14 Jan 2025
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2.0
Never used. Trip was cancelled bc of hurricane. Absolutely abysmal customer service. Will never use Dollar again. They ought to be ashamed of themselves.Reviewed 7 Oct 2024
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10.0
Marc Lewis was a great first person to see at fort myers airport. He was courteous and fun of fun facts.Reviewed 25 Apr 2024
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4.0
They recorded the mileage incorrectly and charged me for 1,200 miles. I drove very little and never filled the tank, so the actual mileage should probably be 200. I filed a complaint with dollar, but was denied.Reviewed 5 Apr 2024
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8.0
Big wait at pickup. Even after doing expedited check in.Reviewed 4 Mar 2024
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4.0
the car had over 67,000 miles on it and not in great running condition. It stalled out on me on a couple of occasions. There was no one at the return lane to check out with so I had to go to the terminal counter to check out. No one inquired as to how my rental experience was. disappointing.Reviewed 11 Feb 2024
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4.0
Took forever to pick up car. Drop off very easy except they don’t check you in so if there is a problem you won’t know until later. Car windshield was very dirty and hard to see out of.Reviewed 11 Dec 2023
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4.0
I reserved an economy rental which was a Versa, Spark or similar. When I got there it was going to be an electric vehicle which was fine. I was only renting it for one day (six hours to be exact). The agent told me I had to bring it back full. I questioned how I was going to charge it at the airport. He told me that I would be charged a minimum fee of $35. This did not seem right to me, there is no way to circumvent this charge. I then had to up size to a medium car. When I got to the car, the gas was 3/4 full. They were closing and I had to take it. Not a great experience for sure.Reviewed 6 Dec 2023
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8.0
Getting the car was a strange experience. I asked the clerk at least five times what kind of car he had for me and he just wouldn't answer me. It took major effort to clarify that there were several different cars in the category I had reserved and that I just had to pick one out of the lot and take it. He seemed totally unaware what cars were available and only a very vague idea of what a "regular SUV" even was. I found that there were signs above the parking spaces saying "Regular SUV" and I had a choice of about 5 different vehicles to choose from, although not the Toyota RAV4 I had reserved, although to be fair, the small print did say "or equivalent." The Honda I chose was pretty clean and satisfactory for my needs.Reviewed 14 Nov 2023
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