Recent Reviews
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3.6
Hidden charges B.S.
Cons: My plane was late and I was picking up a car 3 hours after agreed time. To my surprise I was that Hertz only keeps your car - for which you paid for - for two hours after agreed time. Apparently somewhere there is a small print saying so. I was told that my car was already rented and it was the last one in my category, and I had two choices - either wait until someone returns a car in my category and the car gets clean and becomes available for me - which could take 3, 5, 8 hours or Gods knows how long. Or my second option was to pay for an upgrade. So, given the lousy choice I had to pay for an upgrade 20 Euros.
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4.8
Rolling lemon.
Pros: GPS
Cons: The car motor stopped every time the car stopped - every stop sign, every time the car stopped in line. The car also had very little power, so these types of stops were multiplied. When I complained about this situation, the agents tried to pretend that all cars in Spain are that way.
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6.8
Insurance
Pros: Car was nice clean efficient
Cons: They wanted to charge me 170 euro for insurance on a 2 day rental
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10.0
Pros: Great vehicle. The Hertz representative that assisted me in Santiago was incredibly helpful with all of my questions.
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8.4
Great small car for driving in Spain. Buena coche por manejar en Españ
Pros: Very compact, great gas mileage. Muy chicita, cuesta menos por milla.
Cons: Los sientos fueron incómodos. The seats were uncomfortable.
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4.4
Not as advertised!
Cons: I feel scammed by Hertz! The price at the airport was 75% more than kayak listed and confirmed by email despite declining additional features. When i returned the car there was no one to accept it despite intentionally returning it during their stated business hours. I used the key drop and receive an email adding an additional 168 eruos for "damages". I checked the car carefully before and after the rental and there was no new damage. This is the second time this has happened to me renting a car in europe through Kayak. I've rented a hundred different vehicles on four different continents over the years and I've only had a problem when I rent through Kayak in Europe.
review from
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6.8
Insurance
Pros: Car was nice clean efficient
Cons: They wanted to charge me 170 euro for insurance on a 2 day rental
review from
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8.4
Great small car for driving in Spain. Buena coche por manejar en Españ
Pros: Very compact, great gas mileage. Muy chicita, cuesta menos por milla.
Cons: Los sientos fueron incómodos. The seats were uncomfortable.
review from
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3.6
Hidden charges B.S.
Cons: My plane was late and I was picking up a car 3 hours after agreed time. To my surprise I was that Hertz only keeps your car - for which you paid for - for two hours after agreed time. Apparently somewhere there is a small print saying so. I was told that my car was already rented and it was the last one in my category, and I had two choices - either wait until someone returns a car in my category and the car gets clean and becomes available for me - which could take 3, 5, 8 hours or Gods knows how long. Or my second option was to pay for an upgrade. So, given the lousy choice I had to pay for an upgrade 20 Euros.
review from
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4.8
Rolling lemon.
Pros: GPS
Cons: The car motor stopped every time the car stopped - every stop sign, every time the car stopped in line. The car also had very little power, so these types of stops were multiplied. When I complained about this situation, the agents tried to pretend that all cars in Spain are that way.
review from
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4.4
Not as advertised!
Cons: I feel scammed by Hertz! The price at the airport was 75% more than kayak listed and confirmed by email despite declining additional features. When i returned the car there was no one to accept it despite intentionally returning it during their stated business hours. I used the key drop and receive an email adding an additional 168 eruos for "damages". I checked the car carefully before and after the rental and there was no new damage. This is the second time this has happened to me renting a car in europe through Kayak. I've rented a hundred different vehicles on four different continents over the years and I've only had a problem when I rent through Kayak in Europe.
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