Insurance

Pros: Car was nice clean efficient

Cons: They wanted to charge me 170 euro for insurance on a 2 day rental

Car pickup experience good, car return experience negative

Pros: The car, an Opel, was clean, fairly new and very comfortable for 4 persons with sufficient room for luggage (4 backpacks since we were pilgrims.) The pickup person was nice and efficient.

Cons: 1. There was no map of Galicia available from Hertz. I had to go upstairs and get one from the tourist information desk. I've rented from Hertz twice before at this same location and always have had maps provided. 2. There were other negatives with my return experience but I'll focus on one. The person at the return desk was very unfriendly to the point of being nasty! The Swiss couple returning their car ahead of me warned me that the man was "nasty" and that they would not rent from Hertz again. I didnt know what had transpired but had thought that whatever happened with them wouldn't apply to me. I was wrong! The Hertz man asked if I had filled up the tank, my answer was "yes" (which I did at the Shell station less than 1 kilometer away.) He then asked for my gas receipt. I normally never kept such receipt (having never been asked for proof of gas purchase before - and I've rented cars in countless countries, on 3 continents.) Luckily I had the receipt and gave it to the man, saying that I had never been asked for such thing before - in a calm and matter of fact voice. That was when the man started lecturing to me about how any smart person should read the rental contract. I'm a professional, in my 70s - and a customer!! What has happened to the term "customer service"? What has happened to the concept that the customer comes first? I had my choice of other car rental companies but chose Hertz because of its reputation. I was wrong because of this ONE employee. Perhaps he got up on the wrong side of the bed that morning? Hertz has to to a better job of staff training!

Great small car for driving in Spain. Buena coche por manejar en Españ

Pros: Very compact, great gas mileage. Muy chicita, cuesta menos por milla.

Cons: Los sientos fueron incómodos. The seats were uncomfortable.