Recent Reviews
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- Negative
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4.4
Return car Jan 2. Want to know & check payable. Doc system needs impro
Pros: They re easy going when I requested a change of vehicle on 1st day. 2 pick up experience are good. They worked fast. No long wait. Drop off airport was painful. Hard to find Enterprise entrance!
Cons: I didn’t get correct receipt or rent contract. I didn’t hv any paper 1st day as they said they would email me. But no email received. I requested paper 2nd day. They gave me one but vehicle info wasn’t right. I told them the incorrect info n asked question about payable by email. No reply. After returned car 4 days, I still hv no email no receipt. I still don’t know what payable. Doc needs improvement.
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10.0
good price good service
Pros: short nice and sweet
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2.0
Under 25 drivers steer clear
Pros: Kayak made it seem easy, and booking was fast. I like that I didn't have to pay upfront.
Cons: I wasn't able to rent a car at all because Kayak all the small print and so I didn't show up to the dealership with the proper paperwork for under 25 driver. The person st enterprise was very kind but couldn't rent me a car so I went elsewhere. I won't be using kayak again for a while.
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9.2
Awesome service
Pros: Great service. Got a shocking phone call when I found out all the cars returned were damaged and I didn't have a rental. But Fasid called me back a short time later and managed to find me a car. Great service. will be back again for site. And the weekend service being opened is a HUGE +.
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10.0
Pros: nice people to deal with.
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4.8
expensive with car problems
Cons: was 800 km from home. car ran fine for 95% of the time. drove to the grocery store in the city i was visiting and then the car wouldn't start. ended up having to pay $70 for them to bring a new car to me. the bill was already at $290, so i had a total of $360 for a 4 day trip. not sure if this was standard in the business to charge extra for problems that the customer didn't cause. i think my car rental days are over.
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6.8
Overall decent
Pros: Pick up was easy, staff was friendly, car was clean and smooth
Cons: Wasn't told about the young drivers fee until after I paid. Didn't have many cars to choose from
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10.0
Pros: Easy pickup and return of the car!
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10.0
Fantastic
Pros: The vehicle was great and reasonably priced, but most importantly the staff at the Waterloo location was great!
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9.2
Cons: That branch is understaffed. It was busy when I went in for pick up and drop off. I had to wait for at least 15 minutes before I could be served. It is not the staff's fault. They were working hard. But that branch is busy and needs to hire more employees. The staff were very friendly and courteous.
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9.2
Impressive service from a car rental company
Pros: I recommend this particular Enterprise site in Waterloo on Weber St. Surprisingly very professional service and courteous staff (even the staff that wasn't directly serving me) which was a nice change from most of my experiences with other major car rental companies. Staff were engaging, efficient and polite. I would go back based on the service alone. Site was generous enough to let me off on a 30' late return too!
Cons: No particular complaints.
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10.0
good price good service
Pros: short nice and sweet
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9.2
Awesome service
Pros: Great service. Got a shocking phone call when I found out all the cars returned were damaged and I didn't have a rental. But Fasid called me back a short time later and managed to find me a car. Great service. will be back again for site. And the weekend service being opened is a HUGE +.
review from
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10.0
Pros: nice people to deal with.
review from
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10.0
Pros: Easy pickup and return of the car!
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10.0
Fantastic
Pros: The vehicle was great and reasonably priced, but most importantly the staff at the Waterloo location was great!
review from
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9.2
Cons: That branch is understaffed. It was busy when I went in for pick up and drop off. I had to wait for at least 15 minutes before I could be served. It is not the staff's fault. They were working hard. But that branch is busy and needs to hire more employees. The staff were very friendly and courteous.
review from
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9.2
Impressive service from a car rental company
Pros: I recommend this particular Enterprise site in Waterloo on Weber St. Surprisingly very professional service and courteous staff (even the staff that wasn't directly serving me) which was a nice change from most of my experiences with other major car rental companies. Staff were engaging, efficient and polite. I would go back based on the service alone. Site was generous enough to let me off on a 30' late return too!
Cons: No particular complaints.
review from
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4.4
Return car Jan 2. Want to know & check payable. Doc system needs impro
Pros: They re easy going when I requested a change of vehicle on 1st day. 2 pick up experience are good. They worked fast. No long wait. Drop off airport was painful. Hard to find Enterprise entrance!
Cons: I didn’t get correct receipt or rent contract. I didn’t hv any paper 1st day as they said they would email me. But no email received. I requested paper 2nd day. They gave me one but vehicle info wasn’t right. I told them the incorrect info n asked question about payable by email. No reply. After returned car 4 days, I still hv no email no receipt. I still don’t know what payable. Doc needs improvement.
review from
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2.0
Under 25 drivers steer clear
Pros: Kayak made it seem easy, and booking was fast. I like that I didn't have to pay upfront.
Cons: I wasn't able to rent a car at all because Kayak all the small print and so I didn't show up to the dealership with the proper paperwork for under 25 driver. The person st enterprise was very kind but couldn't rent me a car so I went elsewhere. I won't be using kayak again for a while.
review from
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4.8
expensive with car problems
Cons: was 800 km from home. car ran fine for 95% of the time. drove to the grocery store in the city i was visiting and then the car wouldn't start. ended up having to pay $70 for them to bring a new car to me. the bill was already at $290, so i had a total of $360 for a 4 day trip. not sure if this was standard in the business to charge extra for problems that the customer didn't cause. i think my car rental days are over.
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