Waterloo car rentals

Cons: The car was not there at our pickup time. No one there when we dropped it off

Cons: No particular complaints.

Cons: Wasn't told about the young drivers fee until after I paid. Didn't have many cars to choose from

Cons: was 800 km from home. car ran fine for 95% of the time. drove to the grocery store in the city i was visiting and then the car wouldn't start. ended up having to pay $70 for them to bring a new car to me. the bill was already at $290, so i had a total of $360 for a 4 day trip. not sure if this was standard in the business to charge extra for problems that the customer didn't cause. i think my car rental days are over.

Cons: I wasn't able to rent a car at all because Kayak all the small print and so I didn't show up to the dealership with the proper paperwork for under 25 driver. The person st enterprise was very kind but couldn't rent me a car so I went elsewhere. I won't be using kayak again for a while.

Cons: I didn’t get correct receipt or rent contract. I didn’t hv any paper 1st day as they said they would email me. But no email received. I requested paper 2nd day. They gave me one but vehicle info wasn’t right. I told them the incorrect info n asked question about payable by email. No reply. After returned car 4 days, I still hv no email no receipt. I still don’t know what payable. Doc needs improvement.

Cons: Customer service. Pickup time was 6 I was there at 5 30 and they were like I am in a rush hurry you have 2 minutes.. They never open till 6 always close at 5 30

Cons: They just hand you the keys, no car walk around with the customer is done. On returning the car I walked into the office and very audibly said good afternoon directly to the face of the customer service gentleman who was busy typing he didnt return the greeting plus took close to a minute to acknowledge me. At other agencies I would have immediately recieved an acknowledgement. Customer service and manners are a big deal for me. The exterior and interior of the office are also badly in need of some sprucing up. The car was also pricey compared to other rental agencies in the area.

Cons: rude, arrogant staff

Cons: Service from an employee who appeared rushed, despite no one being around. Different messages being delivered about availability of car, time of booking, etc. No real commitment about final cost. No walk around the car...no proper receipt for payment...