Pros: The vehicle was great and reasonably priced, but most importantly the staff at the Waterloo location was great!
13 Oct 2016
Pros: Easy pickup and return of the car!
28 Nov 2015
Impressive service from a car rental company
Pros: I recommend this particular Enterprise site in Waterloo on Weber St. Surprisingly very professional service and courteous staff (even the staff that wasn't directly serving me) which was a nice change from most of my experiences with other major car rental companies.
Staff were engaging, efficient and polite. I would go back based on the service alone.
Site was generous enough to let me off on a 30' late return too!
Cons: No particular complaints.
17 Oct 2016
Pros: Pick up was easy, staff was friendly, car was clean and smooth
Cons: Wasn't told about the young drivers fee until after I paid. Didn't have many cars to choose from
4 Nov 2016
expensive with car problems
Cons: was 800 km from home. car ran fine for 95% of the time. drove to the grocery store in the city i was visiting and then the car wouldn't start. ended up having to pay $70 for them to bring a new car to me. the bill was already at $290, so i had a total of $360 for a 4 day trip. not sure if this was standard in the business to charge extra for problems that the customer didn't cause. i think my car rental days are over.
Pros: They have fun cars. You don't see turbocharged cars too often at other agencies.
Cons: They just hand you the keys, no car walk around with the customer is done. On returning the car I walked into the office and very audibly said good afternoon directly to the face of the customer service gentleman who was busy typing he didnt return the greeting plus took close to a minute to acknowledge me. At other agencies I would have immediately recieved an acknowledgement. Customer service and manners are a big deal for me. The exterior and interior of the office are also badly in need of some sprucing up. The car was also pricey compared to other rental agencies in the area.