The car was dirty when I picked it up and it seeme
Cons: Seemed like it had an engine problem.
13 Jul 2016
Pros: I had a very good experience at the enterprise rental place, the person who helped us with our rental was great, very friendly, and very helpful in choosing our vehicle, it didn't long to get everything done
Cons: there wasn't anything I didn't like
16 Jul 2016
Pros: The staff was friendly and professional. Also, they came to our hotel which made things much easier.
Cons: Car seemed very light.
23 Aug 2016
Pros: Great service!
26 Sep 2016
Avoid Sundays/Mondays if not a member with special
Pros: I received the car that was shown in advertisement, a Lincoln. They push the pressure sale for additional insurance, fuel and options. The drop off was excellent and transportation to and from airport was great. PS, if the Lincoln is Ford's top of the line, Ford no longer has a luxury car! This was a Taurus with a upgraded interior.
Cons: On Sunday and Mondays, they're swamped and sometimes overbooked. I waited in line over 40 minutes with only 10 people in front of me when I got there. They wouldn't serve the next person in line until a car was ready for the person at the counter. If this is the norm then they should have lines for different types of rentals and be able to process through rentals they have and get them on the road. Very frustrating after flying all day and wanting to get to your destination. As to cleanliness, there was something spilled in the back seat on the leather that had not been cleaned when we received the car.
13 Nov 2016
Car company wasn't even at the airport!
Cons: Showed up in Windsor and Enterprise was a cab ride away from the airport. Due to local bylaws they weren't able to pick me up at the airport. We went with Budget for the same price and got a better vehicle right at the airport.
15 Nov 2016
Pros: I LOVED Matthew! He was super friendly!
21 Nov 2016
Excellencent service personnel
Pros: Autumn and Cleo at the return counter went above and beyond good service. There was an issue paying for the gas and they solved it quite quickly. It was quick and got me to my plane on time.
Cons: The shuttle took a long time to pick us up at the airport.
1 Jan 2017
Pros: We were given an upgrade and we were able to drop car off before office opened
11 Jan 2017
Computer Glitch was costly
Cons: computer changed my pickup location but was no notification. Got to the enterprise pickup and they tried to up charge me from a 130 dollars to 400. negotiated with management down to 196 but still more than what was on my confirmation. customer service was terrible and i felt bullied into buying all their extra garbage which i denied. will not use enterprise again and probably wont book with kayak either
Pros: Good service on both the pick up place and the drop off
Cons: The car had a minor issue (just annoying), but didn't realise until we were on the road.
1 Dec 2015
Great service from the Windsor rep
Pros: It's all about customer service.... And the customer service at Windsor was excellent.
4 Jun 2016
Cons: I was stopped by customs and they charged me an extra day!
9 Aug 2016
What a scan
Pros: Service was very good and excess to and from ariport was easy.
Cons: I was surprised with all the additional costs added on. My initial cost was 131.95 that included taxes and fees. When I arrived they charged me 141.42. When I returned the car they included an appt cost recovery fee16.17, a customary facility charge 1.00 a day= 4.00, Wayne county stadium fee 2.00%= 3.31, veh license recovery fee 3.44 and an other sales tax 10.14. Total tental 179.18 what a scam. I will not book kyak or Alamo again.
28 Aug 2016
Bucket of bolts
Pros: It had wheels
Cons: The car was dirty and rattled with every little bump in the road. But the most annoying issues was that the car charger didn't work therefore my gps died and I was lost 20 miles from my destination. I called alamo and they said no problem, just go to the nearest alamo to swap cars. Well... the nearest alamo was 50 miles away. Impossible to do, i was in the area on business. Ended up having to spend $150 for a new gps that would plug into the USP port. Very dissatisfied all around. Never again.....
13 Sep 2016
Pros: Clean car, good gas mileage. Simple and quick return.
Cons: Getting the car, long lines.
28 Nov 2016
Pros: The manager made things work for us. Much appreciated.
Cons: I did not like that my reservation was made for Windsor Canada when I specified Detroit Airport as pick up.
1 Jan 2017
Cons: Change price 100% on pick up. After 2hours of unprofessionally conversation get price I was code!!
Sorry Almo talk to your employees who work for you ..
In future make sure I don't have to go over again!!
19 Apr 2017
Cons: not at the airport,no shuttle bus , who the hell want to take taxi
and get your stupid car . waste of my time
Understaffed and 2 hour wait to pick up regardless of reservation
Pros: Ultimately, one customer service agent and the relative cost.
Cons: Long wait. Uncoordinated lot staff and lacking a universal understanding of basic customer service.
11 Jun 2017
Check in process very poor
Pros: Received free vehicle upgrade
Cons: Stood in line for over an hour to pick up my car
16 Jul 2017
Pros: Tried to rent a car 10 times and was rejected saying price no longer available. Website is a. Mess! Need to fix your tech issues before any more customers are lost!!!!
25 Jul 2017
Cons: I found out that the reservation was not st DTW, but rather at a smaller regional airport and, though on the phone the representative was very kind and transferred the reservation for no charge, at DTW the representative would not honor that and insisted on doubling the rate. So I left and rented from Thrifty.
7 Aug 2017
Pros: friendly staff, closeness of the rental office to the vehicle
Cons: long wait due to staff shortage, wrong/no instructions on toll fees
Cons: Wait time for processing rental was greater than one hour.
26 Oct 2015
Cons: I booked a car through Kayak to be available to me when I landed at the Detroit Airport. The car I reserved, for some reason, is not at the Detroit Airport. It's in Windsor Ontario. And the great price I received was in Canadian dollars so it wasn't so great after all. And when I attempted to contact customers service, there is none to be found. Nice job Kayak!
17 Jul 2017
Pros: The agent was very nice with the transaction.
Cons: It took me at least an hour to get my car. There were 3 agents working. Since I was doing a turn around flight this utilized far too much of my needed time. This was the LONGEST I've ever had to wait and get a car and the issue wasn't stock. There were plenty of cars on hand.
Pros: Employees were terrific - there was a massive flood and they seemed to be doing a terrific job of handling all the issues that came along with it
1 Nov 2017
No car available for me after booking well in advance
Pros: Never going to try there again
Cons: The fact that I booked my van rental two months in advance to make sure I had one for my trip and the day I was going to pick it up there was nothing available make me so mad. I was super lucky to have found a van with enterprise at the last minute! After that I will always rent from them. They have the best service!
18 Apr 2017
Avoid at all costs!!! Waste of time and money
Cons: There is no car rental booth at this location. Only a little metal kiosk that connects you by phone to Discount.
There is only a train station. It's not Europcar but Discount Auto carrying on business as Europcar.
No Europcar signs.When you call the number on the reservation Discount operator answers the phone. She had no idea what to do or what was going on.
Shame on you for allowing this to happen.
I ended up borrowing a car from a friend. Otherwise I would have been stuck