Car Rental at Toronto Pearson Intl Airport

Pros: Staff was friendly.

Cons: Hidden charges. Insurance is not mandatory at all. I booked it for unlimited kms but they told me that I’ve got only 200 kms a day. Kayak should intervene and protect its customers from such disasters.

Horrible

Pros: Nothing

Cons: The car has no washer fluid, tires and maintenance message was on all the time, told attendant and said don’t worry about it. The car was shaking like it’s going to blow up on the highway. Limited mileage and very poor customer service. The place is very sketchy. Will never go back and wouldn’t recommend it.

Never Ever Ever Use Economy

Pros: I'll start with the good things; there were a few. The car was great, no problem. When we dropped it off again, the fellow in the office came out to meet us, and since we had just missed the shuttle back to the airport, offered to drive us there himself. That was awesome, so kudos to him.

Cons: Here we go: By the way, it wasn't about finding the cheapest place. We had to book the night before because the whole trip was last-minute for a funeral. This place was on the website and had a vehicle. -"Important information OFF-AIRPORT CAR RENTAL SHUTTLE PROVIDED" For some reason they don't go into any detail about how to get to that shuttle. I called the local number, which thankfully I had written down from the website when I booked (it wasn't on the confirmation email at all). It rang and rang and I finally got a message: "The customer you are trying to call isn't available and hasn't set up their voice mail" Next I called the 800 number, got connected to a call centre somewhere, and was told he would connect me to the Toronto facility. After many more rings I spoke with a man I could barely understand, who was giving me one word answers. Mumbled something about taking a link train ..... somewhere.... and hung up. Called the info line at the airport. I was finally told that I had to take a tram to a location out by the parking garage where I THEN had to call the rental place back to be picked up. 83-year old mom in tow, we finally got there. The driver was fine, no problem with him; he just did his job. When we arrived at the rental place (dirty, nasty) there was a man sitting behind the counter who insisted on taking a $500 deposit even though I had purchased the full insurance package online. I recognized his voice from the previous phone call and without getting into details, he was completely apathetic and unapologetic. We're originally from Toronto so coping with getting around to locations isn't a big deal. But if you aren't familiar with the airport I can't imagine what you'd go through. Went out to the car. Car was fine. EXCEPT one of the back windows and the driver's rear view mirror was covered in ice. I asked the guy to clean it. After staring at me blankly, he went and retrieved an ice scraper and threw it onto the back seat. Still with me? After a long day of travel this was exactly what I needed. I let him know that when I rent a car, I expect it to be ready for me to drive. He very grudgingly scraped off the ice and then went to get the manager. (Aforementioned guy behind counter). Who said, "It isn't our responsibility to clean snow and ice off your car. That's up to you to do." Seriously???? Oh and he also said, "If you're so unhappy why did you book with us?" Wow. I don't think we were asking for a lot. Just a bit of customer service to let us know that our business was valued. It isn't that difficult, is it? My $500 still hasn't been refunded, nor have I received the confirmation email I was promised "within 15 min" telling me that I had returned the car without issue. I realize with Visa it can take a couple of days, but I will be watching my account very closely.

Real bad service

Pros: Nothing at all. The guy in charge in office was super rude

Cons: Charge me 50 bucks for no reason. Didn’t help me out

Cons: Economy Rent a car is a scam! they charged me for mandatory insurance (which I already had on my credit), plus a $50 service fee for toll which they hadn't told me in the first place!