I liked when we actually were allowed to get on the airplane back to Edmonton… What could’ve been better well, not having our flight be delayed five hours could’ve been better… And then canceling our flight from Edmonton to Toronto, and then rescheduling us to fly from Honolulu to Edmonton -Edmonton to Vancouver, and then Vancouver to Toronto with a 12 hour layover in Edmonton pretty much was hell… Total travel time to get home 38 hours that’s really what could’ve been better. The two gate attendants for WestJet in Honolulu told us to come back to the gate to try to make other arrangements because they had to board the Calgary flight 1st and they didn’t have time to talk to me but by the time I came back when they told us to they said you should’ve come earlier to make these arrangements everyone else already changed their flights… We found out later that 30 people did not get on the 2:30 AM Edmonton flight. They ended up getting on the midnight flight to Calgary and making other arrangements to Toronto and so forth which we could’ve taken advantage of that if they had allowed us to when I initially had went up and approached the two gate attendance one of their names was Denise. One of the kindest WestJet employee was the one who received us in Edmonton, who felt so bad about the entire situation she got us for more meal vouchers and flew us first class from Vancouver to Toronto. In Honolulu they had given us two vouchers to use for dinner and they weren’t valid outside of Canada so we had purchased a meal and they were completely useless… But nowhere did it say that they could only be used in Canada So when we received more food vouchers in Edmonton, all of them did end up working in Canada, but it was just so convoluted. Overall, we have traveled to other countries even going as far as Africa… and that experience was far easier than flying to Hawaii from Canada I cannot believe any of this happened and how inconvenient it was We arrived, exhausted after 38 hours of travel, and could not even go to work on Monday. I look forward to hearing from KAYAK or from WestJet for some sort of compensation over the situation.
Plane left on time. The service and food was excellent. No problem with the luggage arrived and was delivered within 15 minutes.
Absolutely horrible service filled with delays and problems will never travel with Flair Airlines and WestJet delays delays and mor delays absolutely Horrible customer service and Really Experience.
Better legroom, but it’s expected in economy class. Otherwise great experience
There wasn’t an option for not applicable under food. No food on this flight. Good coffee though.
Pros: "Very little"
Cons: "Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask."
Cons: "Provide entertainment. Seats and legroom seem to get smaller every year"
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "The crew was very patient to get all the passengers' needs from gate-to-gate. The flight was very smooth, landing to takeoff, and arrived on-time!"
Pros: "Nothing"
Cons: "If the flight just got cancelled from the get-go and if the airline reimbursed us or gave us flight credit."
New jet. Lots of leg room. On time departure. Early arrival. Reasonable airfare. Excellent online experience.
I had checked in online the day before but was instructed to collect our boarding passes when we arrived. I am not completely comfortable using the automated Kiosks and always enjoy the nostalgia of speaking with someone when checking in for a flight. Upon doing so however, we were immediately asked,"did you check in online already?" To which I replied, "yes, but we were asked to retrieve our boarding passes upon arrival." She then said, "that's what those machines over there are for. We really encourage people to use those." That unfortunately sparked a series of shortness and overall poor behavior in my opinion from the woman who checked us in. I understand it was early in the morning but I am always excited to experience flying and that interaction has unfortunately left a bitter taste in my mouth to the point I will forever now hesitate to book with Porter again. Thank you for taking the time to read this. Cheers, JD
Porter uses the intelligent and logical way of boarding a plane - from the back.
Nothing , two weeks of dealing with booking glitches on porters side , as our main international carrier was fine ,we were assured. When we got to check in everything would be smooth , we were confirmed there would be no issues, guess what happened? After an hour and a half at check inn we were told there was technical glitch involving payment we may not be able to fly , which would have set off a catastrophic chain , the undue stress on my family was unbearable .
They really communicated well advised well in advance of a delay. Contacted to tell me it was almost time to go and to do a check in.
Porter, like most airlines, need to improve their baggage policies. In reality, there are no longer 'cheap flights' because passengers pay exorbitant baggage fees.
Pros: "The crew was good and boarding was super efficient"
Cons: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"
Cons: "Was delayed by 1.5 hrs and only received 1 alert about the initial 30 mins delay."
Cons: "Canceling flights with no notice and rescheduling made me lose a day"
Airline Rep at Gatwick condescending and a very poor representative for this airline did request his name but he refused. Will certainty think twice to fly with this airline in future.
Cons: "Baggage included ..the return to be certain, not be on standby when it was initially booked as a two way flight."
Pros: "Cleaniness, spacious seats, entertainment screen and Off course crew was very helpful."
Cons: "Food."
Pros: "Crew was accommodating and kept me and my family comfortable in the flight. Food was good"
Cons: "Free stuff like headphones and blanket which can be collected at the end of the flight"
Cons: "Small seat, no entertainment, you have to buy blanket and headphones"
Cons: "To have known that you had to do security twice without leaving the boarding area."
Pros: "Loved the extra leg room."
Cons: "Food was horrible, had two bites and didn’t eat the rest."
Pros: "L’équipage très serviable à l’ecoute et souriant"
Cons: "Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils"
Pros: "Crew was good"
Cons: "Couldn’t fit my carry on in their plane so I was forced to check it, plane was very cold, very little to no leg room"
Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."
Flight left late so arrived late in Toronto flight staff were great. Got me off the plane quickly to try and make customs and my flight to Atlanta got to my next flight in time but they said they decided to put my luggage on a later flight so now I would have to wait since they said I would have to be on the plane with my luggage so waited another 4 hours to make that flight.
Flight was cancelled, then uncancelled but changed, then departure delayed by 45 minutes. Boarding was horrific.
As always with Air Canada, the flight left late, one hour in this case. But, apparently the whole system was late, passengers were assured they would make their connections. Once we left the flight was fine.
They were having “flow control “ issues in Boston per the overhead announcement by flight staff. So they boarded us, had us sit for several minutes l, then made their flow control delay announcement. Then pushed away and went and parked the plane with us on it, outlying of the way…. Were we darker for 1.5 more hours. 1625 departure became 1810, avoidably lengthening everyone’s trip, messing up connections and ground transportation for arrival. Poor.
PA system needs to be improved. Hardly hear any captain’s announcement!
Quick loading, clean plane, enough room, nice cabin crew, pilots routed through the turbulence and good landing, on time departure, early arrival so nothing to complain about. Did not try the food or the entertainment as it was a short flight.
Aircraft was delayed in its arrival for the flight and was delayed from Halifax to Montreal.
Seats were comfortable. There were multiple delays in the flight. I ordered Vegan food, and they didn't bring it, and the pilot was horrible. he had difficulties with landing.
The flight got cancelled at midnight, no flight alternatives for the day of my trip. Got stuck in Montreal and ended up having to pay for a hotel.
Our Air Canada flight 8569 from Montreal to Atlanta on August 26, 7:30 pm, was cancelled due to mechanical problems. AC customer service rep at the Montreal airport wanted to put us on two more AC flights, Montreal to Toronto, then Toronto to ATL, for the following day. We asked for the 7 am next morning non-stop Delta flight from Montreal to ATL, and got it. Air Canada put us up in a hotel in Montreal for the evening. Next time, we'll spend the extra $$ to take Delta.
Flight delayed by 4 hours but no communication. With passengers until after the posted departure time became apparent the flight was not going to board even close to on time.
Flight was sent canceled. The absolute most useless staff I have ever witnessed. Utterly careless - literally could not care less. 100% never using this airline again.
Poor communication at the check in counter and boarding gates.
Other then the screaming baby the flight was fine, nothing special
Check in experience was smooth, and the flight attendants were courteous and friendly. Very positive experience overall, thank you all!
Flight arrived late but other than that everything else okay
Great price for a new plane. Only offered water which we knew.