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Pros: I liked the food

Cons: Crew could have been more available. Once we took off, rarely to be seen.

Pros: Good no - frills flight.

Cons: Food & drinks are expensive.

Pros: Helpful person at check in counter when I couldn’t check in online and the kiosk would not complete my check in process. Easy boarding. Very relaxed and friendly flight crew (less militant than other airline crews).

Cons: There was some sort of glitch with my record and I could not check in online or at the kiosk. That was frustrating. I called customer service and it was a VERY long time on hold to get an agent.

Cons: Check in was just awful. Then a three hour delay and no one was forthcoming.

Pros: Staff was lazy

Cons: Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal

Pros: On time and not much fuss

Cons: The seats are really uncomfortable

Pros: Member of the crew was not too helpful. Despite my malfunction

Cons: Customer service. Understanding customer needs and provide best possible travel experience.

Pros: Swat was okay, crew was great

Cons: Wifi no work, loading was a bit of a joke

Pros: Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages.

Cons: Snack/food choices.

Pros: Ok.

Cons: Less time with seatbelt sign on.

Pros: Was your standard airlplane.

Cons: Plane was delayed due to a mechanical, then again because the cleaning crew didn’t do a good enough job the first time, then a seat mechanical, and then the truck used to back out onto the tarmac broke down

Pros: Nice and courteous crew

Cons: Better on increased International viewing options.

Pros: The crew welcoming passengers misdirected me and my mom a number of times. It took a completely different staff member to intervene just to let the crew of 6-7 allow me to use a POS terminal to print off my tickets. Following this, I was sent to various gates where the gate-keepers restricted me from access.

Cons: I normally take other airlines. The other airlines offer my mom who is a fragile senior citizens the opportunity to be in a wheelchair and given some kind of help. I am appalled by the staff that AM who had boundless determination to treat us as though we were not paying customers as they barricaded the POS terminals. It is appalling that because of these 6-7 people who were there bright and early (just as we were), that the airport later descended into chaos. My point is that their outrageous carelessness (on December 20th) brought greater problems to the flights that could have been avoided. Beyond myself or my mom who should be prioritized given her condition, were treated like cattle and perhaps were deliberately sent to walk around the airport aimlessly. This is a bad reflection on Sunwing.

Pros: First check-in luggage is free

Cons: No free snacks

Cons: Our flight changed without warning 2 weeks before from a direct flight to a non-direct flight. Unable to get money back for upgrade or flight.

Pros: Cheap fast on time seats tight but comfy

Cons: Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seats

Pros: Great flight. Smooth and comfortable!

Cons: Entertainment system needs updating

Cons: the flight was 1.5 hours late in departing and there was no information provided regarding the delay

Pros: The crew welcoming passengers misdirected me and my mom a number of times. It took a completely different staff member to intervene just to let the crew of 6-7 allow me to use a POS terminal to print off my tickets. Following this, I was sent to various gates where the gate-keepers restricted me from access.

Cons: I normally take other airlines. The other airlines offer my mom who is a fragile senior citizens the opportunity to be in a wheelchair and given some kind of help. I am appalled by the staff that AM who had boundless determination to treat us as though we were not paying customers as they barricaded the POS terminals. It is appalling that because of these 6-7 people who were there bright and early (just as we were), that the airport later descended into chaos. My point is that their outrageous carelessness (on December 20th) brought greater problems to the flights that could have been avoided. Beyond myself or my mom who should be prioritized given her condition, were treated like cattle and perhaps were deliberately sent to walk around the airport aimlessly. This is a bad reflection on Sunwing.

Cons: Lots of confusion for seat selection

Pros: Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight.

Pros: We landed 45 minutes ahead of schedule.

Cons: Boarding was rushed and we left the gate late.

Pros: Good service

Cons: Video system locked up at my seat

Cons: Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!

Pros: Excellent crew and good food. All hood. Thanks.

Cons: No charging outlet for tablets or cell phones

Pros: Clean modern plane. Nice crew.

Cons: Seats were far too narrow. Couldn't sit back without overlapping shoulders.

Pros: The process to go through security and boarding was smooth and efficient

Cons: The flight attendant didn’t allow me to put my only one personal item I had (with no carry on) to the locker! He allows people from other seats to put their laguagges into my compartment!

Cons: Tray table was dirty

Pros: WiFi

Cons: Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table.

Pros: Easy access and commute

Pros: Entertainment was excellent

Cons: The airport staff was horrendous.

Pros: I enjoyed every bit of the flight

Pros: Nothing

Cons: Delays should be fully disclosed from the start as opposed to rolling changes and stringing customers along . WestJet should have booked us on one of the 5 earlier flights to the same or nearby airports. At a minimum we should have received vouchers for dinner as we were delayed through meal times

Cons: We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation.

Pros: I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star

Cons: Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon.

Pros: Direct flight, staff was courteous, priority checkin was worth it. Also the activity paid on the flight "dolphin encounter" was worh it.

Cons: Boarding delay of 50 min with no notice. We could have taken the kids to the restroom earlier, however we kept waiting as we thought that we'll board any minute. Aircraft looked dated, seats not too comfortable.

Pros: Great crew.

Cons: Audio didn't work very well

Pros: Chrckin terminals broke. The baggage handling did t work The flight was 3 hrs late They lost my bags