Pros: "Crew all did a good job"
Cons: "Nothing - it was good!"
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "Amazing airline and seem less travel"
Pros: "The entertainment was excellent and so was the food."
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "Great food and crew"
Cons: "Seat comfort , WiFi"
Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Pros: "Best inflight experience on economy!"
Pros: "Staff and seating"
Cons: "Paying for movies on a long trip really stingy ☹"
Cons: "Not clear that I wouldn't be able to check a bag for my return flight. I flew to New Zealand with a large bag and then when I went to check in for my return flight they told me I couldn't check it to bring it back and my only option was to cargo it, which was not helpful being that the cargo was out of the airport and I needed to catch my flight. I was luckily able to check it on a separate flight my boyfriend was going on. But I would have either have had to leave my bag or miss my flight if he hadn't been there. It should have been more apparent that I wouldn't have been able to check it on the way back. It makes no sense to be able to bring a bag to New Zealand and not bring it back. That was very frustrating and overall I was very disappointed with this experience."
Pros: "Decent meals, complimentary drinks including alcohol, more room between seats than some carriers"
Cons: "Seats are not as well padded as some carriers which becomes important on long flights. Heathrow gates are very long distances for anyone with mobility issues and switching terminals is confusing if not done regularly. Onboard staff was helpful. On board entertainment was free and varied. No WiFi?"
Pros: "Great flight with wonderful service."
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "Ditto to the above!!!"
Cons: "The on ground experience in Los Angeles was horrible (not Air New Zealand's fault). Made our plane (a scheduled flight?) park well over a mile from the terminals and bus passengers into customs. LA Customs is always a hassle, way too long of lines and agents with an attitude. One custom officer (the final check through) was great, the rest were grouches."
Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "Friendly prompt service!"
Pros: "Top quality flight"
Cons: "The black boxes next to your feet are oddly placed and limit leg room."
Cons: "Issue with baggage, i.e. no indication of what was included in the ticket and no way to pre-pay for luggage (at what I already considered an exorbitant rate of 60$ per piece) so ended up having to pay120$ each for 2 checked bags at the airport!"
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!"
Cons: "Nothing, everything exceeded expectations."
Pros: "The friendliness of the crew."
Pros: "seat crew food entertainment"
Cons: "no wifi"
Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."
Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Pros: "Staff did a great job"
Cons: "The plan was very small feeling for a 777. Much more cramped than any Cathay Pacific or United flight I frequently take."
Pros: "I was able to watch the entire Game of Thrones Season Six on the flight to Vancouver, and catch up with The Walking Dead on the return flight."
Cons: "The menu was poorly planned with very little fresh raw salad . The beef choice had potato salad and potato in the hot meal."
Cons: "People allowed to bring on too much carry on that will not fit so we all wait in the aisle behind them . Dumb."
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Pros: "Did get noticed that the flight was cancelled and appreciate keeping me informed on that."
Pros: "Excellent comfort in row 2 (extra leg room). Crew were very helpful."
Cons: "The plane was parked across runway and we had to get there by bus. (Terrible fumes) and then waited for more than an hour in board until we could get access to runway to take off. We did still arrive only 10 minutes late."
Pros: "the entertainment options."
Cons: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."
Pros: "Good crew."
Cons: "No food just sofa/coffee service. Boarding too a very long time, probably more customer related than airline"
Pros: "Cara the stewardess was wonderful, although a code share with virgin Australia it was excellent"
Pros: "Nice plane-- some of the economy seats turn into sleepers. Food was excellent. Great entertainment choices."
Cons: "Cabin stewards were slow to remove dishes."
Pros: "Friendly crew members."
Cons: "Check-in procedure."
Cons: "Yes. Delay by 4 hours. I got the notification when I was at the airport."
Pros: "Crew was amazing flight was fast and seats are comfy"
Cons: "schedule, food, personal so bad"
Cons: "Flight was delayed 2.5hrs plus 1hr on tarmac. Crew was visibly agitated and annoyed at their jobs. JetBlue didn’t not apologize for the 3.5hr delay once. I know their might weather and other problems but no one actually bother to explain why in total the flight was delayed by 3.5hrs. No one."
Pros: "Crew and flight was pleasent"
Cons: "Facilities and boarding at PSE AIRPORT"
Cons: "Delayed by 2 hours and 13 minutes"
Pros: "Crews work really hard to serve all the passengers, thanks for the good service! I like the idea of serving the food first for the older and younger passengers I think that’s a great idea!"
Cons: "Keep up the good work! Bathroom is always clean and smells good!"
Cons: "The tvs didn't work."
Pros: "Flight attendant was amazing!"
Pros: "The crew was amazing"
Pros: "It was good. People were accommodating."
Pros: "Great pilot and staff"
Cons: "Upgrade entertainment system"
Pros: "Comfort in seats and friendly service"
Cons: "TV movie music"
Cons: "The temperature in the plane was freezing for the first hour it was only when passengers had to ask it to warm up"
Pros: "Arrived on time"
Cons: "There were no problems"
Pros: "Comfortable, kind, helpful."
Cons: "Arrived 10 minutes early, which can be that unusual, but waited on the tarmac because “the gate wasn’t ready”."
Pros: "The wheel chair service upon arrival in Orlando was good compared to the one when I was leaving from Orlando. I had the worst service ever."
Cons: "The lady at TSA in Santo Domingo was unpleasant and rough.. I told her that I didn’t have to take off my shoes because the boarding pass was marked pre check. She said even the President has to take off his shoes, which was so unprofessional and rude. That made my overall trip frustrated."
Pros: "Free wifi, free TV, full sized sodas and unlimited snacks. Not to mention the free mini hot towel they give you towards the end of the flight. I'll be flying jetblue from now on"
Pros: "The TV options"
Pros: "I like the crew members, the easy boarding and the entertainment provided by JetBlue"
Cons: "The overall Comfort was okay but there was a lot of turbulence"
Cons: "Flight was delayed at departure. Long taxying to gate on tarmac. Restless children onboard. Was happy when door opened and fresh air came in. Staff was very courteous giving the circumstances of a lot of spillage by passengers of snacks brought onboard."
Cons: "I missed my flight and I took JetBlue before and this first this happened"
Pros: "Boarding was a bit delayed in the beginning but back on time very quickly, seat comfort and legroom was great. Loved that I got a full sized can of soda, that's always fantastic and snacks were fine."
Cons: "My Seat 23D had a defective TV, so it was flashing on and off constantly throughout the whole flight, usually I don't have an issue with the entertainment because I like to sleep during flights, but due to some turbulence I was awake for part of the flight. Unfortunately with the flashing TV it gave me pretty bad nausea to the point of wanting to vomit, this is the first time I've experienced anything like this on a plane, was definitely looking forward to landing so I didn't have this nauseating feeling anymore. I have a video of the issue if anyone at Jetblue was interested in seeing. It was flight 499 from LGA to Orlando on 9-16-18. Thanks."
Pros: "The staff got everyone boarded and seated quickly. As a result we landed at our destination well before the projected ETA."
Pros: "JetBlue has always been decent. I like that this trip the flight was an easy board on and off."
Cons: "With all Planes now it seems the seats are for quantity and less quality. So it's fairly uncomfortable to sit in them. Plus when you have back problems that doesn't help. Cheap ticket will equal a cheap seat."
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "People were pleasant and helpful. The updates by text were very helpful."
Cons: "The plane was a couple of hours late. I also got tired of hearing the same message about why the plane was late, that it had to be cleaned and needed a security check before we could board, over and over and over while we waited. Every 10 minutes just started to make me angry. We didn't need that many apologies and thanks for our patience."
Cons: "The seats barely reclined it was very uncomfortable and the entertainment was not the best"
Cons: "The crew would refuse to allow me to sit in an exit row seat. There was NO ONE sitting in any of the exit row seats behind me. They said I had to pay for the seat. One said $40 and another said $50. The plane departed and most of the exit rows were not taken. JetBlue still refused to allow me to sit in one. I am 6’4” and have a bad knee. Very upset and will not fly again with JetBlue."
Pros: "Leg room was good, comfortable."
Cons: "A 4 hour delay with no explanation as to why. Also don't like that you don't give earbugs for the entertainment."
Pros: "I didn’t die."
Cons: "The 6 hour delay. The over tired, but outright rude crew in both the airport and plane."
Pros: "Seems like spacing between the seats is greater on JetBlue than with some other airlines. Really like that."
Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Pros: "It was on time."
Cons: "Seats were not comfortable."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Cons: "Cancellations after cancellations due to the aftermath of hurricane Maria through Puerto Rico. A lot of missinformation taken from the airlines."
Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"
Pros: "Crew were fantastic"
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Cons: "Delays. Poor communication."
Cons: "A total mess and short of information"
Cons: "Flight was delayed so I got an earlier flight but they did not change my luggage, so I had to wait for original flight to come in to retrieve bag"
Pros: "Boarding was prompt and departure from Montego Bay. Flight Attendants were very polite."
Cons: "During the flight, the TV's did not work. Once we landed in Orlando, we sat on the plane for about 30+ mins waiting for the gate to be cleared. Once in the baggage claim area, the wait continued. These delays impacted my schedule by 1.5 hours. I arrived at my next destination extremely late. I'm usually pretty happy with Jet Blue, but this time, not so much."
Pros: "The flight was on time and the customer service was orderly and exceptional. After flying with Spirit earlier in the day, I will definitely be flying with JetBlue again."
Pros: "The person at the counter was helpful"
Cons: "My son (unaccompanied minor), had his flight departure delayed almost 4 hours. I watched the plane leave and called my mom to pick him up at 6pm, the scheduled time. She calls me panicking that the arrival time is now 8:15 and no one will tell her why there is a delay. I had to call JetBlue only to tell me "sorry, they have the wrong arrival time, he's almost there". Really?? Luckily she was planning based on my information, not theirs. If she had been 2hrs late picking him up, this would have been BAD."
Late departure. No food service Flight was full of turbulence
Great flight attendants!! Also,pilots keep in touch with passengers ie time to land weather etc.
Delta is excellent. People need to stop complaining.
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Cons: "Stop being LATE!!!!"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Cons: "Terminal g18 is in the worst possible place. It is right smack in the middle of a food kiosk and restuarants with the ipad tables. You can't hear any announcements and boarding is just a cluster."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Cons: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Everything was in order"
Cons: "None really"
Pros: "Over all everything specially we got in earlier than expected"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Entertainment system is great."
Cons: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Besides the 30 minute delay, the flight itself was painless. Avoided the traffic jam of having to drive through Hurricane traffic."
Cons: "Delay caused me late for work."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Pros: "Friendly staff"
Cons: "Confusing and chaotic boarding procedure"
Cons: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."
Cons: "Everything was great. Westjet is so much better than Air Canada!"
Cons: "There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet."
Cons: "If this flight was just cancelled from the beginning- a lot of time wasted and did not get a refund for the cancelled flight."
Pros: "Crew was great."
Cons: "Communication as to why we were promoted to premier seats and service."
Pros: "The crew worked hard to ensure that we had a good flight with minimal interruptions"
Cons: "Delays always hurt, the flight was delayed yet there were no notifications and additionally the delay was closer to an hour long since boarding only started 20 minutes late."
Pros: "Roomie seat. Professional curdious crew. Fast smooth flight. Westjet connect access for entertainment."
Cons: "Seamless flight. Great staff. Thank You."
Cons: "I booked a flight for Tuesday the eighth and you guys changed it to the seventh, this has never happened to me before I am furious!"
Pros: "Simply took 4 mins and I was away !"
Cons: "Everyone was great that I dealt with West Jet is great !"
Pros: "Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Cons: "When tavelling with a child, which is always identified at the time of booking by providing child's age, every other airline was able to accommodate seating together. Even at the lowest fare class. Not Westjet, their automatic computer seating assignment gave us seats in separate rows !! When asked at the checkin and also again at the gate, we were told that the fare class that we paid for does not allow seat changes. They simply would not seat a parent and a child together unless we paid extra $25/person to change seats. This kind of gauging for money was shocking. Especially when there were 3 other rows behind us with free seats together !! This was clearly a case of wanting more money. At the lowest fare class parents travelling with children can expect the child to be sitting separately from them. Or pay up more."
Pros: "Flight crew remained jovial and pleasant despite the many issues."
Cons: "Mis messaging and changing/non factual information as the flight status changed. I had personal issues ongoing which resulted in a flight change, and having to go back to security multiple times, which would have all been easier if I had been told that I didn't have to run like a mad woman through the airport as the flight was already determined to be significantly delayed. West Jet tried......they just don't see to be able to know anything."
Pros: "Everything was good"
Cons: "Should consider giving front seat to senior Snacks could have been better keeping in mind the flight time"
Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."
Pros: "Took way way to long"
Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"
Pros: "Crew was kind and friendly. Good leg room."
Cons: "Flight was delayed by two hours. There was a change in gates and aircraft. The gate was too small for the amount of people boarding. Families were separated due to the change of aircraft. Few updates of the situation while waiting."
Cons: "Delay delay delay delay"
Cons: "Terrible selection of new releases and most were in French only! With English subtitles. This made no sense!"
Pros: "staff on airline great"
Cons: "Lost my luggage hopefully I’ll get that tomorrow. Airline charged me 70 pounds for that. Staff at customer service were not helpful at all."
Pros: "paying for plus was a nice bonus on this flight, given it was sold out."
Cons: "Delays in getting airborne. Also, the 30 minute wait for our bags in Calgary was ridiculous"
Pros: "Hi. I actually am glad that the company is following up because I was having a hard time finding an email to contact. I actually came to kayak to book my ticket for Friday to go to London however when I got to the airport it says it was for Monday. Because I had to be at London the next day for a wedding i had to buy another ticket for almost 1000. I also couldn’t contact u so I’m emailing now. I didn’t get on the plane for west jet because I am already in London. I also have a screen shot that shows me that my flight details were for Friday however another email shows me that it’s for Monday. Even the workers at th airport were confused and felt strongly bad for me. I would like a full refund as well. Thank you. Please contact back. 416806-6530 or email me at firstname.lastname@example.org"
Pros: "trip was fairly smooth, flight was on time. Crew was polite and helpful."
Cons: "Trying to carry travel on luggage up the aisles is very awkward when the plane is already full or half full of people. seating should be done in a bit more order. back 5 rows, next 5 etc. Crew should have a better knowledge of the land masses flying over."
Pros: "The female flight attendant and the pilot spoke reassuringly and with friendliness."
Cons: "This was the most negative experience I’ve ever had flying Westjet. The female flight attendant was wonderful, fun and friendly and professional. The two younger male attendants were incredibly rude, rolled their eyes, ignored me, put themselves first (at one point instead of making room for me to return to my seat the blond one insisted I let him pass when it was unsafe for me to do so and nowhere for me to go). I felt demoralized by these two men and it’s both surprised and disappointed me as Westjet staff have a reputation for friendliness. These two men will Discourage me from flying Westjet when travelling to LA again. Not pleasant. Again the women was lovely. I tried to catch the male names but they wouldn’t stop and face me for long enough for me to see their name tags. They seemed to have some inside jokes between them and gave me the sense my requests were not welcome or respected. I am a nervous flyer and this was such a difficult and uncomfortable Experience."
Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"
Cons: "snow caused my flight to be cancelled instead of the direct flight to nyc i flew via Atlanta. due to the timings of the flight - landing at 2.30 am, leaving at 7.30 am - i had no option but to sleep on the airport floor i will try to avoid fliying with westjet in future - staying loyal to air canada - to avoid the risk of such a terrible flight diversion"
Cons: "Our original flight was cancelled due to WestJet reasons (plane was not safe to fly) the following evening the flight was supposed to depart at 7pm we didn’t take off until 10:37 pm causing an arrival of 940AM into London instead of 7:23AM primarily because the crew they chose for this new flight was coming from Montreal so we had to wait for them to arrive."
Cons: "No crew to load the baggage or guide us out of the terminal. After a day of cancellations and delays for my one flight, my baggage was lost. I felt like notifying us about delays and cancellations could have been handled more efficiently. Also, the staff was not helpful when my baggage was lost"
Cons: "We couldn't take the flight as Westjet could not get us there on time and would not hold the flight ...... see above"
Pros: "All staff I encountered were amazing."
Cons: "This was where the real fun in my trip happened. After my arriving flight got in 2 hours late and sat on the runway for 45 minutes because there was too many planes in the way for my plane to get to the gate I was not in the mood to run across the airport to go through customs and then through security (for the second time). However in order to make it onto this final flight that's exactly what I had to do. I also might add that it is incredibly stupid that connecting flights have to go through security again after deplaning, it's not like we're suddenly going to have weapons or anything so why waste that time? After I sprinted across the airport and got onto the plane the pilot announced that we were waiting to hear from the airport to take off. Long story short the poor pilot was trying to figure out what was going on but no one was even answering his calls. Eventually he realized that the plane hadn't been refueled and had to get a hole of them to refuel. At one point he must have gotten really frustrated because he left the plane in search of answers as the Toronto airport wasn't giving him any. Eventually after 2 hours of sitting on the plane we refueled and took off. On top of that my travel partner didn't get her luggage, we assumed that the Toronto airport lost it somewhere or something. Overall a complete nightmare."
Pros: "Crew was very nice, a good selection of entertainment and comfortable seating."
Cons: "Having to wait in the plane for an hour prior to takeoff due to a lock issue with the washroom."
Pros: "Westjet connect on board. Snacks. No problem to get our bags."
Cons: "The waiting on the tarmac ( 1:00) with a young child. We arrived 2:30 later, so the desk for rental cars was closed."
Cons: "I was given a ticket with the seat 3A (one of the plus seats); I didn't ask for it or pay for it, I just got that seat when I was checking. After I found out it was a plus seat, I acknowledged to nearby the flight attendants and nearby passengers I didn't pay for this, that there was a mistake, and I could move if there was someone who did pay for it. What I received from the flight attendants are accusatory remarks/comments about how shouldn't be there because I didn't pay for it (after I acknowledged this before anyone even had an issue about it) and passive excuses that didn't make much sense when I asked them why there ws this issue in the first place. I was fine with moving seats from what I was initially assigned to, I was fine with being moved twice thereafter (first moving to 21E, then to 23E). What I was not fine with was 1. the accusatory tone by the flight attendants that I tried to take someone else's seat 2. even though I was given the seat by the person at the check-in desk when I didn't even ask for it and 3. after I was the one who initially brought up this issue in the first place and was willing to changet seats with he rightful passenger. Please learn to take responibility for your actions and mistakes and errors rather than blaming it on a passenger who just wants a safe flight home. Thanks."
Pros: "Very friendly, professional and entertaining crew."
Cons: "Delays Boarding: boarding from both doors: back door and front door, but no direction from the crew to anyone. Ended up with passengers trying to get in the front from the back and passengers trying to get to the back from the front. This created another extra 15 minutes delay when everyone were stuck in the middle...The rest of the passengers waited outside in Canadian winter cold. On a flight already late."
Pros: "I am mute and the staff did a good job of understanding that and accommodating the way I communicate. (still wish more staff knew American Sign Language; that remains the best flight ever)"
Pros: "Staff on the ground and in the air were great - nice, polite and funny"
Pros: "Flight was great! Just a bit slow on boarding, that ok , I understand. Out of Hamilton but better than Toronto."
Cons: "Arriving at Orlando, Real confusing and I'm not really old yet. Good thing we had people to meet us, I had no idea where to go."
Pros: "I had 2 checked in bags, the charge a bit to high, When fly between Canada - USA, 1 allowable check-in luggage should be included in the fare. Please think about it."
Pros: "Flight attendants were very helpful with my baby who was a little fussy."
Cons: "We flew from Toronto - Abbotsford with a stop in Edmonton. There was a 1 hour layover in Edmonton before the Edmonton - Abbotsford flight left. Unfortunately, the plane arrived in Edmonton 30 minutes late, and rather than wait 5 minutes for the passengers to disembark from the Toronto plane and board the Abbotsford plane, WestJet decided to leave all those passengers behind. There were no other flights available until the evening, and we were stuck for 8 hours at the Edmonton Airport before we were finally given a flight to Abbotsford. Never again will I book with WestJet."
Pros: "comfortable seats friendly crew"
Cons: "no entertainment system, fee for renting tablet not enough room in overhead no complimentary food or drink service"
Cons: "I downloaded the app but was disappointed that the aircraft had no Wifi. There were TV's on each seat back, but several weren't working, including mine. The flight attendant reset the satellite TV's on the whole aircraft, and mine began to work for about 15 mins. Then it stopped again. Very disappointing to be without wifi AND Tv. Esp since I read thru all my reading material on the way to Toronto."
Pros: "Screaming movies"
Cons: "Arriving over a hour late then staying on the tarmac in Orlando for another 45 minutes as the gate wasn't working when there was plenty of other gates available."
Pros: "The snacks were good"
Cons: "They lost my checked sleeping bag which forced me to buy another one before my backpacking trip. They refused to refund me for it costing me an extra few hundred dollars to replace it. To include I paid an extra eighty dollars for my trip because apparently I requested window seats which I wasn't provided for my return flight home! Be prepared to lose your luggage and don't expect a refund!"
Pros: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Cons: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."
Pros: "Actually a good flight. Uneventful!"
Cons: "I didn't know how to get the entertainment offered so it would be nice if there was some info on how to go about getting it."
Pros: "When I missed my flight by 5 minutes due to AA failure at the gate. The woman at the westjet gate was super friendly and kind to me. She gave me a good seat and meal vouchers to get me through the night. Unlike AA who could not care less."
Cons: "I missed my flight but that not your fault."
Pros: "Fast and efficient service, new plane with nicer seating."
Cons: "That you have to pay for coffee and drinks that are normally complimentary."
Boarded and departed on time, arrived early. Due to covid the plane was a widebody (787) so lots of upgrade options available for those that qualify for that sort of thing. Good food, happy cabin crew, good experience.
Great flight and crew. Left on time arrived early. Couldn’t ask for more.
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Cons: "Having to go to a different line to pay for a heavy bag"
Cons: "Lack of entertainment and snacks for a 3 hr flight"
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Pros: "Arrived 5 minutes early which was great on a very late night."
Cons: "Landing was rough."
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "Friendly crew, comfortable and ON-TIME!!"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Pros: "Smooth ride and early arrival"
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Cons: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
Pros: "Nothing exceptional"
Pros: "We were on a new plane and each seat had power."
Cons: "I was in the window seat near the back and there was a steel box (guessing for the electricity to the seat-back) that took up a third of the width for my feet."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Pros: "Clean plane"
Cons: "No food"
Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Pros: "Having it finished without losing my luggage. Nothing else went right."
Cons: "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."
Cons: "Very cold airplane"
Pros: "Aircraft was cool"
Cons: "Small children"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Everyone was pleasant & professional"
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
Cons: "The seating assignments of lack thereof."
Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Crew was very nice ."
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Everything went really smooth and no issues"
Cons: "No complaints at all"
Pros: "By the time I boarded the plane three hours late nothing short of a flux capacitor to make the plane fly back in time would have made this trip even decent."
Cons: "It was just so late."