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Pros: "Delay with boarding"

Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."

Cons: "Seats were a little dirty especially for the COVID-19 going around."

Pros: "Boarding process need to be improved. Seat assignment is horrible"

Cons: "Food."

Pros: "Good experience"
Cons: "Better snacks"

Cons: "WiFi didn’t work at all."

Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."

Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."

Pros: "Seat was great, complimentary snacks and alcoholic beverage"

Pros: "Arrived on time"

Cons: "Stop being LATE!!!!"

Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"

Pros: "The food and the treatment"

Pros: "Almost everything"
Cons: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."

Pros: "Excelente"

Pros: "Television"
Cons: "No drinks or snacks"

Pros: "The seat back screens."
Cons: "Completely full flight. Rough landing."

Pros: "I loved flying delta comfort. I’m going to do it more often."

Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Cons: "The"

Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."

Cons: "Customs never to hire more agents to work in the early mornings."

Cons: "Both Virgin plans needed a deep cleaning."

Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."

Pros: "Not much"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."

Cons: "No Gluten free option"

Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"

Pros: "Every thing good"

Pros: "Not applied"
Cons: "Not applied"

Pros: "Everything was in order"
Cons: "None really"

Pros: "Over all everything specially we got in earlier than expected"

Pros: "The boarding was easy, crew was super and the travel was awesome."

Cons: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."

Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."

Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."

Cons: "I paid for an upgraded seat and it was still very cramped"

Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"

Pros: "Amazing experience thank you Delta"

Pros: "boarding was smooth crew great and service was good"
Cons: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"

Pros: "Same as above."

Cons: "Plane kinda of old. Just cookies and coffee"

Pros: "Delta is always running behind."

Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"

Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."

Pros: "Enjoy able"
Cons: "Noise"

Cons: "My bag was damaged when I arrived at Orlando."

Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."

Pros: "Nothing"
Cons: "No food on a coast to coast flight, outrageous drink prices and a crew that didn't fit in the aisle. Searched at the gate and was sorry I. Am back in America!!!"

Pros: "All excellent"
Cons: "Snacks without caffeine"

Cons: "Everything was great. Westjet is so much better than Air Canada!"

Pros: "Crew most helpful."
Cons: "Always like to travel with WestJet."

Cons: "Small plane"

Pros: "The movies"
Cons: "So far so good"

Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."

Pros: "Took way way to long"

Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"

Pros: "Crew was kind and friendly. Good leg room."
Cons: "Flight was delayed by two hours. There was a change in gates and aircraft. The gate was too small for the amount of people boarding. Families were separated due to the change of aircraft. Few updates of the situation while waiting."

Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"

Cons: "Delay delay delay delay"

Pros: "Phenomenal all around!"

Cons: "Terrible selection of new releases and most were in French only! With English subtitles. This made no sense!"

Pros: "Very smooth flight!"
Cons: "None. All is great!"

Pros: "I love flying in a smaller plane. They are usually not full in the morning and so it gave me a lot of space to relax and enjoy the flight from montreal to toronto. The crew was really nice and smilling and they made sure that my pet and I had everything we needed."
Cons: "The seats are pretty thin and uncomfortable. There is no wifi or television on board."

Cons: "Delays"

Cons: "Staff was rude and lazy."

Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."

Pros: "Very friendly"

Pros: "The seats were vinyl, not fabric - I prefer vinyl. It feels 'cleaner'."
Cons: "1.I did not like the flight crew announcing how great they (the crew) were at the start of announcements before take-off ---- If you are great, don't tell us, act like it - I found both crew members hardly engaging, one was sullen. 2. PA system was a little hard to understand anyway. Crew member should have put volume up and made sure was loud enough , but just seemed like wanted to use a 'cute' half french/half english accent to speak in. 3. Also this flight 3535 on Dec 21 Mtl- Toronto made me nervous although I fly often. Most nervous I have been because pilot took time to gain altitude after take off, and when landing had to accelerate then decelerate a number of times. Landing was (with 2 km/hr winds i.e. not much wind) almost on one wheel. 4. Food does not have to be so cheap e.g. sweet snack bar? Please bring back an assortment of nuts as they are at least nutritious. Thank you for reading."

Pros: "Nothing"
Cons: "I didn’t book the flight. Was just checking and got the confirmation of booking. Called customer service and they cancelled the booking. Question is why there is no confirmation button and how continue button can confirm the booking. Kayak need to check and advise."

Pros: "Fantastic flight!"

Pros: "Good service and on time"

Pros: "Flight was great! Just a bit slow on boarding, that ok , I understand. Out of Hamilton but better than Toronto."
Cons: "Arriving at Orlando, Real confusing and I'm not really old yet. Good thing we had people to meet us, I had no idea where to go."

Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."

Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."

Pros: "The flight was on time"

Pros: "That we didn't crash."
Cons: "Two hour delay, disinterested CSA when checking in, clued-out flight attendant, GSA's didn't know how to gate check luggage. Will try to never fly another WestJet flight again!"

Pros: "- Flight was on time - Friendly crew"
Cons: "- My flight was from Montreal to Seattle with a connection in Calgary but the agent at the check in in Montreal was unable to confirm whether my luggage would be transferred directly to Seattle or if I had to collect it in Calgary and check in again. The crew should know or be able to verify the information in their database or somewhere at the departure not only when I arrive in Calgary! It adds a stress to the customer not knowing. - Flight of 4.30 hours and no free meals. - Impossible to use my hear phones in the plane so I couldn't hear the TV channels. I was also expecting movies and series like in Delta."

Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."

Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."

Cons: "The flight was delayed by 2 hours. So we reached almost at midnight to Vancouver."

Pros: "Actual flight went off without a hitch to Vancouver no delays in air."
Cons: "We were moved gates which is understandable, however once moved the estimated time of departure was constantly changed and missed. There was a reasonable cause for delay (cleaning up puke) but took abnormally long > 2hrs. Staff did not seem to be really giving it there all (understandable as it was late and they were probably tired)."

Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."

Cons: "I downloaded the app but was disappointed that the aircraft had no Wifi. There were TV's on each seat back, but several weren't working, including mine. The flight attendant reset the satellite TV's on the whole aircraft, and mine began to work for about 15 mins. Then it stopped again. Very disappointing to be without wifi AND Tv. Esp since I read thru all my reading material on the way to Toronto."

Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."

Pros: "Customer focus and service"
Cons: "Nothing"

Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."

Pros: "Leg room"
Cons: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"

Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."

Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"

Cons: "Connecting flight was cancelled."

Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"

Pros: "all the service was very good to us"

Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"

Pros: "The service was nice"

Pros: "Direct, Regina to Orlando Departure and arrival times (9:00 am and 2:30 pm) Price"
Cons: "Maybe a few more free food options for a 4 hour flight"

Pros: "Made it to toronto in time to catch my next flight"
Cons: "Flight was canceled Next flight was delayed 30 mins"

Cons: "TWO gate changes and several delays later, we finally got to Toronto."

Pros: "More people to check their suitcases ...if i"
Cons: "Being zone 3 or 4 & having all overhead spaces unavaible for " knapsack & overcoat" cuz all space has been taken up with suitcases .... many probably not in their seat area !"

Pros: "Loved the individual monitors"

Cons: "Having to go to a different line to pay for a heavy bag"

Cons: "Great"

Cons: "Use another airline"

Cons: "Good value"

Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."

Pros: "pilot kept us informed"
Cons: "in cabin air quality odorous and poor"

Cons: "Snack selection"

Pros: "The entire experience was amazing."

Pros: "This was a quick flight - 39 mins I also got an upgrade too"

Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."

Cons: "Landing was rough."

Pros: "Friendly crew, comfortable and ON-TIME!!"

Pros: "High level service"

Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."

Pros: "Smooth ride and early arrival"

Cons: "Beat up baggage"

Pros: "The staff was welcoming and it felt good!"

Pros: "Nothing exceptional"

Cons: "The lack of entertainment, and the excruciatingly long boarding process."

Cons: "Boarding was poorly set up."

Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."

Pros: "Nothing"
Cons: "Sitting next to a bunch of crying babies"

Cons: "Rude attendant"

Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."

Pros: "Got us there"
Cons: "Cramped seating"

Pros: "Aircraft was cool"
Cons: "Small children"

Cons: "No wifi or chargers or seatback entertainment"

Cons: "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."

Cons: "they broke my luggage"

Pros: "It was on time boarding and landing"

Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."

Cons: "Everything"

Cons: "Delay otherwise average"

Pros: "Great service"

Pros: "Everything went smooth"

Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"

Cons: "Same as previous response."

Cons: "Great"

Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."

Pros: "Terrible porque no pude viajar ayer"

Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."

Pros: "On time"
Cons: "Nothing"

Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"

Cons: "Boarded an hour late"

Pros: "Nothing"
Cons: "Co captain was late. Sat seat belted forever without moving"

Pros: "Everything went really smooth and no issues"
Cons: "No complaints at all"

Pros: "By the time I boarded the plane three hours late nothing short of a flux capacitor to make the plane fly back in time would have made this trip even decent."
Cons: "It was just so late."

Cons: "None"

Pros: "Nothing"
Cons: "Everything"

Pros: "Crew is ok."
Cons: "Be on time"

Pros: "The flight was on time."
Cons: "The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot."

Pros: "The flight attendants were fabulous on this flight."
Cons: "Older plane that showed lots of grime from past travelers. The seats in my row had old spills that seemed to have run down the backs of the seats and dried over. Gross!"

Cons: "I was sitting right in the front near the first class area, and I needed to use the washroom, I was refused and ordered to use only the other 2 available ones at the back of the plane. It’s not much to say, but it’s weird to have only 2 stalls for the whole plane, and one stall for only about a doze"

Cons: "Very crowded in the seat...."

Cons: "No AC for the first 30 minutes after boarding so it was wacky hot and stuffy."

Pros: "nothing"
Cons: "The worst flight I have ever had. I am tall and this large plane was fit only for dwarfs. My knees were jammed into the seat in front of me and I could not move during the 3.5 hour duration. As a result of this experience I will NEVER fly air canada again. From now on it's whatever airline can treat it's customers with dignity."

Pros: "Everything except the earbuds"
Cons: "Earbuds sucked; acoustics off."

Cons: "it took so long to taxi and get off the plane. it wasnt a full flight and it took 30 minutes to get off the plane after landing"

Pros: "My goal was to get a flight for a reasonable price. I got that and had great entertainment with the Air Canada app as well."
Cons: "No complaints."

Pros: "Superb flight and landing"

Pros: "On time"
Cons: "Seats very uncomfortable."

Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"

Pros: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Cons: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."

Pros: "My flight from Orlando to Montreal was comfortable and convenient. Boarding went smoothly."
Cons: "The overhead bins were surprisingly small so take that into consideration when packing your carry on. Staff was tolerable but not particularly polite or welcoming."

Pros: "Quick and easy"
Cons: "Things Beyond your control as an airline... Two kids next to me vomiting for the last hour. And holy moly, Canadians from the Montreal area can talk! The entire flight was filled with passengers non stop talking. Not kidding. And apparently the norm is to say something and then repeat it four times just to be sure. I thought Americans were the most annoying talkers, turns out we have competition."

Pros: "Alles goed"
Cons: "N/A"

Pros: "everything was perfect"

Pros: "tout était bien - very good"
Cons: "all was good"

Pros: "The crew was very accommodating of the negative situation my boyfriend was in. He was suffering from food poisoning from the previous flight and was unable to hold it in before the plane took off. They were very gracious with making sure that he had sufficient vomit bags and after the fasten seat belt light turned off, they allowed him to move seats in order to sit closer to the bathrooms. While this was a very difficult journey for him, the crew made it slightly more bearable."

Cons: "The port for the earphones didn't work 100% You had to jiggle it to get it to work"

Pros: "on time, boarded quickly"

Pros: "I slept on this leg which I appreciated and we also got into Orlando early. Very excited about that."
Cons: "They charge for all snacks. I think for a three hour flight a small snack would be in order. A cookie or pretzels would work."

Cons: "Same as above"

Pros: "Everything was as scheduled"
Cons: "Nothing really"

Pros: "Prompt and friendly service, comfortable and clean."

Pros: "Got upgrade"
Cons: "Delayed 1 hour , totally full"

Pros: "Service was good"
Cons: "I liked everything"

Pros: "I liked how we got there safely."
Cons: "I did not like the fact I was cramped."

Pros: "boarding was fast and simple"

Cons: "Delayed 2h"

Pros: "The fact that the plane landed safely"
Cons: "The service was horrible. They kept changing boarding gates on us. Luggage didn't arrive. A little delay. The service was poor as well"

Cons: "extreme delays and not a lot of updates"

Pros: "My passport was stolen in the airport and aircanada was very good to me."
Cons: "I loved everything"

Pros: "Okay"
Cons: "No cookies or pretzels."

Pros: "Nothing"
Cons: "They took our 2 carry on bags , claiming lack of cabin spaces . Only to turn around and lose them en rout to Florida ."

Pros: "We set on the runway for over 4 hours."

Cons: "Was put on plane to France, 5 hour layover. Still waiting for my luggage to arrive. Frustrating in extreme."

Pros: "The flight was late. The plane was overcrowded. N explanation given until we were on the plane. They boarded us then made us wait in the jetway for 15 or 20 minutes. No room in the seats whatsoever"
Cons: "Most everything! Unapologetic about delay and gate changes. Lousy boarding. Plane uncomfortable."

Cons: "not much in the way of movies."

Cons: "ROWS OF SEATS ARE SO TIGHT, TOO TIGHT"

Pros: "Understaffed flight Crew, extremely slow crew , took 1 hour and 45 minutes to distribute drinks. Horrible customer service and horrible smelly cloth seats so cramped your knees hit the little pouch on the sit in front of you. Worse airline ever. Only perk was the cost of the flight $1100 from Orlando to Nice. They had the best price for a last minute flight. But not worth it. My god I have to say this is really the most unorganized airline I've ever flown."
Cons: "Understaffed flight Crew, extremely slow crew, horrible customer service and horrible smelly cloth seats so cramped your knees hit th e little pouch on the sit in front of you. Worse airline ever."

Cons: "Got to Denver 4h Late."

Cons: "The entire Air Canada computer system was down for 45 minutes, and we had to run to make our connection, which we barely did. If the entire system is down, why don't they put a 45 minute hold on the flights since they know that everyone is late? Plus, one of the representatives gave us false information."

Cons: "They lost my luggage!!!!!!!!"

Cons: "Seating is too tight"

Pros: "All went smoothly"

Pros: "All people very nice, on time, clean and comfortable"
Cons: "Wait time on phone a bit long."

Cons: "Old plane"

Cons: "Upon purchase of my airline tickets I was immediately shifted from Kayak to one of your support groups Airfare.com. On three separate occasions I contacted them on the phone and each different representative was either rude or aloof at best. This was my first and last time using Kayak services. Gabriela Bartlett"

Cons: "Free snacks."

Pros: "Absolutly, they let me switch seat"
Cons: "No leg room,"

Cons: "To have known that you had to do security twice without leaving the boarding area."

Pros: "The crew was great."
Cons: "The seat space was very narrow for an international flight."

Pros: "Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended."

Pros: "L’équipage très serviable à l’ecoute et souriant"
Cons: "Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils"

Pros: "Nothing"
Cons: "Boarding took forever. Seats were tiny"

Pros: "Crew was good"
Cons: "Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight"

Pros: "Price"
Cons: "Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline."

Pros: "The crew was amazing. They were super friendly and attentive. Amazing service!"

Pros: "Very comfortable plane. All on time . Good experience."

Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."

Pros: "It’s hard to write a review when flight was supposed to leave at 6:30 and didn’t until midnight, but due to weather. It was frustrating for all but staff and pilot kept us informed at all times so that was appreciated. There wasn’t much to do but to wait out the weather."
Cons: "For the weather to be better and to have left on time - but obviously that is out of everyone’s control."

Cons: "Flught was 90 mins late leaving becuse of equipment failure. Missed my meeting."

Pros: "It left fairly promptly. Service was efficient. The seat was comfortable."

Pros: "Great price! For the price, we didn't expect much, just travel and get there safe - NO FRILLS. We paid a little extra for legroom and are happy this was not an inflated price. Paying in advance for our bag and getting a small discount was also appreciated. "Get what you pay for" without feeling "nickled and dimed" is what we consider economical and fare treatment."
Cons: "Again "you get what you pay for" is considered. However if I was to be critical, the choice of movies was a little stressful and one sided. (Star Wars and The Avengers). I brought my own entertainment but I felt bad for the Older generation who may have preferred something a little more relaxing and less CGI explosions. Also the interior decor and hardware of the plane was seriously aged and worn, which could use for an upgrade soon."

Cons: "my suitcase are mising"

Cons: "Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic."

Pros: "Friendliness of staff"
Cons: "Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!"

Pros: "Staff was helpful and pleasant."
Cons: "No room. It was clastertphobic. The seat in front was so close you couldn’t move. The screen for the movie was small and far from the seat and everyone’s head was in the way. Difficult for short people like me to see anything. Not very clean. Not enough washrooms."

Pros: "Great video system."
Cons: "Seats and legroom are insufficient."

Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"

Pros: "Good flight, no incidents. Liked the food"
Cons: "Audio was not working, no personal tv screens"

Pros: "Nothing I don't take Air Transat anymore and not recommend to anymone"
Cons: "Transat taking advantage of passengers by charging fees for luggage on return flight I was charged $35US for 2nd luggage on return flight (no charge for same luggage on departure flight). Poor customer relations of staff. Aisle seating was requested and was very uncomfortable. During check-in, Transat staff was not helpful in handling luggage. Poor service and very bad customer service from staff."

Pros: "Possibly of direct flight. Had to book earlier flights due to deteriorating health of brother who fied tbis week thus had to pay for 2 flight"
Cons: "Having pushed to just fly for reservations and no warning that this company doesn’t allow for change if plan as brothers health took for the worst andhad to fly earlyier to see him before he died. I will never again use just fly for any bookings and have told my family members and friends about this company poor customer service. Buyer beware if you use just fly. Air transat said they would havé refunded us but it was up to just fly that we had to go through. Never again just fly."

Cons: "I don't like the fact that I am still at the airport in Montreal looking for a flight to leave Montreal. I came 3 hours before the flight, I tried the machine I couldn't find my reservation. I thought the problem was with the machine, went to the agent same problem. they gave me that number +18553331101 to chek with the air transat customer care, they couldn't find the reservation either, I tried then to call the number provided on the reservation confirmation +18774964815, no answer, even the flight was delayed for almost 30 minutes, I still couldn't get on board. Now I'm still at the airport looking for a flight to leave. my question now is after all of that are you guys still going to charge my card that $226.43?"

Pros: "Staff were professionnel, the plane clean and confort were good"
Cons: "The flight was 2 hours late"

Pros: "Great service nice crew We received a C$20.00 vouchers to grab lunch at YUL airport Delays happen Air Transat handled the situation efficiently"
Cons: "4 hours delays because of mechanical problem but from fed and n reasonable time"

Pros: "There are no leg room at all for tall people."
Cons: "Too small"

Pros: "nothing"
Cons: "the delay 9 hours"

Cons: "Dirty, unsanitary plane. Bathroom unusable. Screaming toddler behind me. One of the worst plane trips I've ever been on."

Cons: "Antiquated electronics use procedures"

Pros: "I was crammed into the middle seat between two obese men. I could hardly move my legs or arms. They offered bistro but when I asked for a bistro item they said they had no more."

Pros: "Lot of room, friendly staff."
Cons: "Food was ok from Prague to Montreal. However, from Montreal to Prague we received a hot sandwich ??? and a slice of vanilla cake for breakfast? On top of that they were promoting some chef Vezina at an extra charge of 25$ thinking that people would buy a standard meal at a surcharge rate? This is really bad publicity for airtransat, never had I witnessed such poor food on an 8 hour flight. Waving the standard meal at a surcharge rate is truly uncool. Offering the hot bun as a standard meal to fulfil the long flight hot meal standard is a low blow, that's all I can say."

Pros: "Extra empty seats. Good entertainment. Decent service."
Cons: "Non stop noise. Flight attds did nothing to allow sleep througout long flight. Kosher breakfast was a sweet snack- not a meal or even sandwich."

Cons: "Late boarding, no assigned seating, virtually no options for buying food on board (and the small sandwich that was given for free was not good), no entertainment system, and no outlets for charging electronics."

Pros: "Seats were alright"
Cons: "Lost luggage and no communication since we landed"

Pros: "Entertainment"
Cons: "Our flight from Barcelona was late and we had to rush across the airport to get the connection to Toronto. By the time we landed it was almost time for the Toronto flight to depart. No information was given to the passengers when we landed informing them that the Toronto flight was waiting for us. No information was given by the ground staff either, just told to drop your checked bag off and get to the gate and hope the flight was still there. Would have been a lot less stressful if someone had said "don't worry, the Toronto flight is waiting for you""

Pros: "Once I finally got boarding it was quick and staff were helpful"
Cons: "Very uncomfortable I have back problems and found it difficult to sit when I had to use my seat belt. Once again staff making faces at each other showing their impatience with customers. Staff slammed overhead lockers and sighed clearly showing how unimpressed they were."

Pros: "They gave us water when we had to wait an hour before take off. It was not their fault we were delayed. They did wait for the 30 of us who were delayed from Lyon and did not take off without us."
Cons: "They did not answer my call (s) for water to take a pill. They never offered anyone earphones. There were no services at all on this flight as the seat belt sign was on the whole time."

Pros: "Super friendly crew from my seat area, clean plane and kind service"
Cons: "Lack of films available on the plane that we're appealing to a variety of audiences."

Pros: "For a traveller since I was a kid, this is one of my worst experiences"
Cons: "The line for the registration was sooo long! The staff never smiles, if you ask a question they loook at you as you were crazy, they are just hurrying up so they can go sit and chat together The bathroom were disgusting, my bladder almost popped The place is app small, i only weight 105lbs and I was in discomfort The tv, reminds me of the 1990's when you have one big tv for everybody or TV's in the middle of the row"

Pros: "Efficient crew. Good movie selection for kids."
Cons: "Not enough food. My kids wanted Pizza they couldn't have- not enough My kids are registered to kids club- they had nothing more.... no extras no difference. Dirty toilet."

Pros: "On time, inexpensive"
Cons: "Uncomfortable space, narrow seats and corridor, poor food"

Pros: "They made us feel special. They thought about details."

Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."

Pros: "The aircraft itself and the entertainment system were fine"
Cons: "Extremely late, crew at desk had info AFTER passengers were made aware of the delay. Turbulence throughout flight and bumpy landing"

Pros: "It was well heated because often airplanes are too cold, I get sick and also notice that some passenger start coughing, and also me after some hours. The personal was friendly and I knowticed that they tried to please everybody. Unfortunately there was a baby who cried most of the time and her mother simply was not able to calm her. I also travelled with two babies and small children every year long distances but mine always fell asleep and never cried. I know this is beyond your control"
Cons: "The food was not too good, I think I will order vegetarian the next time."

Cons: "3.5 hour delay at 7:30AM?"

Cons: "Possibly the tightest pitch of any airline seats that I've ever flown on. I'm short but I felt cramped, so I'm sure the 182 meter man next to me was really suffering."