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Cons: "Electricity didn’t work in my pod"

Pros: "Crew was very polite. Great food and service."

Pros: "Happy crew."
Cons: "more selection of hollywood movies"

Pros: "The crew that checked me and those who were onboard were very helpful and cheerful."
Cons: "Better choices of movies on board."

Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."

Cons: "Trip to Manila from Tokyo was delayed for 3hrs plus"

Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."

Pros: "Great food. Excellent cleanliness"

Cons: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."

Pros: "was not able to board and was checked in 4 hours in advance"

Cons: "Be able to select seats online within 24hours of flight for free"

Pros: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."

Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."

Pros: "Very respe tful staff."
Cons: "Dirty restrooms."

Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"

Pros: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Cons: "Not applicable"

Pros: "The crew"
Cons: "Being late"

Pros: "none"
Cons: "everything"

Pros: "none"
Cons: "very poor communication of information"

Pros: "Friendly and helpful"

Pros: "Very smooth ticketing and boarding on Tokyo to Manila."
Cons: "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."

Cons: "Cancelled flight"

Pros: "New plane, excellent service both on the ground and air. Above average food."

Pros: "Very family friendly. Good entertainment system."

Pros: "Courteous cabin crews, must be from Japanese culture."
Cons: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."

Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."

Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."

Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"

Pros: "I love everything from JAL"
Cons: "none"

Cons: "We had to wait until check in to sit together."

Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."

Pros: "Good service and very clean plane."
Cons: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."

Pros: "Excellent service overall"
Cons: "Nothing particular"

Pros: "Nice flight, right on time."

Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."

Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"

Cons: "服务态度非常好"

Pros: "best comfy seat! best food best service! I will use japan airline again!"
Cons: "nothing"

Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."

Pros: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."

Pros: "Food was pretty good."
Cons: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."

Cons: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."

Pros: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Cons: "The food is getting terrible. They had better food a year ago."

Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."

Pros: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Cons: "None"

Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"

Pros: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Cons: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."

Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."

Pros: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Cons: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."

Pros: "Crews were attentive to elders."
Cons: "Food is mediocre."

Pros: "The crew is okay but they seem to be always in a hurry that they do not notice us when we ask for somerhing like water or anything to drink."
Cons: "We noticed that we felt hungry, the meal served was not enough. The snack was not served and we had to ask for something to fill our tummy."

Cons: "Some crew always forget to say PLEASED..."

Cons: "The food was terrible. Only one option and I didn't like it."

Cons: "Ok"

Cons: "can maybe be a little bit less strict on luggage weight"

Cons: "Some way to soften the sleeping experience. Memory foam?"

Pros: "Five stars rating!"

Cons: "Lock ( tsa approves) to )my luggage was damaged or deliberately cut off that it is difficulty to Manage the zipper with ease. Since the luggage’s were retrieved at end of the trip, I am not sure where these damaged occurred , either in states or Taipei or when tsa did their search, I do not have any noticed paper to explain the cause of damage lock either"

Pros: "Orderly way of boarding, restroom is clean & tidy, good legroom between seats, smooth landing"
Cons: "During Taipei to Manila flight, the attendant promised to bring a blanket I requested but never came back."

Pros: "As I said on the last flight enjoyed the flight and the crew as amazing"
Cons: "Just like on the last flight maybe have more inflight entertainment more movie and tv selection"

Pros: "棒棒棒，飛機舒適空間有人性，服務人員友善，長途無感，讓人快速忘記時間，餐飲滿分。"
Cons: "Awesome and excellent50"

Pros: "EVA graciously accept a name correction to my ticket where most of my name was correct but the first name wasnt. A big help. Unlike travelling in and out of China. So, i appreciated this help. Flying out at 2 am and arriving Taipei at 5 am was a good time choice too. Service on board was good. Lots of refreshments served. Nice plates used for meals in economy."

Cons: "The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage."

Cons: "rude people. yelling to passengers"

Pros: "Food"
Cons: "Late boarding"

Cons: "I didn’t like the last meal that they served. It’s fish fillet with tomato sauce and no other option."

Cons: "it always seems odd that they don't start loading the back of the plane first, perhaps i'm wrong but it seems logic thus you would not have a huge line of people standing in the aisle putting away stuff while you are mking yur way to the back"

Cons: "None"

Pros: "Was quite nice for a two hour flight. They gave us a free meal again."
Cons: "Nothing I didn't like."

Pros: "I liked their services the most. All staff and crew were very courteous."

Pros: "Cabin crew works quickly; nobody plodding around."
Cons: "Only thing I would have liked was some pepper with my meals."

Cons: "Rude"

Pros: "Terrible experience"
Cons: "I was refused permission to board the plane"

Pros: "The vegan meals were tasty."
Cons: "Not enough leg room. Seating not wide enough."

Pros: "Got upgraded to their absolutely amazing first (laurel) class. Royal treatment with a smile."

Pros: "Overall experience was very good. Check in was long but clerks were very good."
Cons: "I did not like that they moved my cabin bag without telling me. Attendant realized afterwards and apologized."

Pros: "flight is on time. you ca pre check. crew is helpful. amenities are there. one of the best long flights i had."

Pros: "Flight was good especially since I know I'm flying I can't really expect much and I'm not a picky person."

Cons: "Food ia not that good. Need to have more flavor"

Pros: "Crew are great. Food not so bad. Overall is great services."
Cons: "Nothing so far."

Pros: "Good good movies"

Pros: "Everything Hello Kitty."
Cons: "Ugly uniform."

Cons: "Great"

Pros: "Food"
Cons: "Nothing"

Pros: "Everything was quite pleasant. Decent breakfast, plenty of drinks, including coffee and tea. Very considerate and hospitable airline stewardesses."
Cons: "EVA Air app is quite lacking. My friend us the app, checked in and downloaded his boarding pass. Unfortunately, the lady at the secruity screening checkpoint couldn't can the pass, so he had to leave the line after waiting so long to get a paper boarding pass."

Pros: "The movie options were good."
Cons: "The annocments were hard to hear and understand"

Cons: "The 6 hours layover."

Cons: "Food"

Pros: "Everything was good as always."
Cons: "Circled over Manila for 30 minutes but that is more of an airport issue not an Eva airline problem."

Cons: "None"

Pros: "excellent staff, and care for the passengers. definitely the best airline i have ever flight with."

Pros: "Arrival was earlier!"
Cons: "None"

Pros: "Food"
Cons: "None"

Pros: "appreciate staff moving things along quickly so that passengers can get settled and enjoy short trip while resting."

Cons: "40 minutes late on boarding time"

Pros: "comments exactly like above except this time i did not ask for wine."

Pros: "See above comment please"
Cons: "See above comment please"

Cons: "None"

Pros: "I like the service."
Cons: "The Taiwanese food wasn't really that great. I hope they can change the menu."

Pros: "So so"
Cons: "More care and warmth"

Pros: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Cons: "Seats be little spacious"

Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."

Cons: "Not a lot other than better choice of movies and music. Super airline as always"

Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."

Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."

Pros: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"

Cons: "Toilets needs air freshener as so many passengers use them."

Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."

Pros: "The crew was amazing and welcoming and warm."
Cons: "The toilets was not clean and the boarding delayed without any explanation"

Pros: "Seat comfortable"

Pros: "Qsuite is the best flight experience I've ever had by a long, long way."

Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."

Pros: "i like the service of qa. its amazing."
Cons: "none at all"

Pros: "Smoth flight"

Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."

Cons: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."

Pros: "No proper meal provided"
Cons: "PROPER comfort zone not provided at all"

Pros: "Service, entertainment, crew were all excellent!"
Cons: "Flight length"

Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"

Pros: "Just that the food is quite small but the variety is OK."

Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."

Pros: "Staff was outstanding"
Cons: "N/A"

Pros: "The flight crew are all amazing and provide excellent customer service."
Cons: "No complaints."

Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"

Cons: "Flight delay by 4 hours!!"

Pros: "Airport was pretty impressive,"
Cons: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."

Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."

Pros: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Cons: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."

Pros: "On time and 5 star service"

Pros: "the attendants were always on top of things. One of best overall flights ever."

Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."

Pros: "Nothing!"
Cons: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"

Pros: "Staff were professional, food was good and seats were comfortable."

Cons: "The online check in system was down so we all had to line up to check in."

Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."

Pros: "On board crew are excellent."
Cons: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."

Pros: "Boarding was good and the flight was on time"
Cons: "The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality."

Pros: "No flight No refund"

Cons: "Late gatw announcement so we waited for quite sometime in front of the electronic board"

Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."

Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"

Pros: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Cons: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."

Cons: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"

Pros: "Food is palatable. Crew are acommodating"
Cons: "Many of the films have no English subtitle"

Pros: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."

Pros: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Cons: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."

Pros: "Again, the flight attendants were so sweet and nice and hospitable."
Cons: "The sitting quarters were so cramped. Maybe next time I'll save an additional $500 to go up a class but it was so smashed. It did not leave room for me to use the desk to eat or use my laptop."

Pros: "The crew, the food overall experience was excellent. Special thanks to two crew members Mohammad and the other crew she was from India. I got her name unfortunately lost the paper with her name. Her name stars with G or C I think.Thank you for the excellent service."

Cons: "The delay was awful Al marjan business class lounge in doha don't have good quiet room bed for sleeping"

Pros: "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
Cons: "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."

Pros: "Yes & yes"

Cons: "Very small in the plane"

Pros: "Everything"
Cons: "Everything"

Pros: "crew was excellent"
Cons: "seat was better this flight."

Cons: "in-flight food and beverage choices needs lot of improvement"

Pros: "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."

Pros: "Entertainment, restroom facilities and toilettries"
Cons: "Training for flight attendants"

Pros: "Everything"
Cons: "No wonder they are one of the best airliner"

Cons: "flight delayed as usual"

Cons: "flight delayed as usual"

Cons: "short haul business class seat very uncomfortablev- flight delayed as usul"

Cons: "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"

Pros: "Everything was quite nice."
Cons: "Happy with everything. Staff were very friendly and helpful."

Pros: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Cons: "Could have been longer so I could get more sleep!"

Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."

Pros: "seats that i selected was change when we enter the boarding gate without informing us"

Pros: "Friendly and efficient staff."

Pros: "overall condition of plane"
Cons: "snack was too little"

Pros: "On time. Got an isle seat."

Pros: "nothing."
Cons: "Very hard to understand air host's english."

Pros: "Comfortable. Good service. No wait for restroom"

Pros: "Leg room, food, airline staff"
Cons: "Too hot in the plane"

Pros: "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."

Cons: "Can not catch up the fight to guangzhou"

Cons: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."

Pros: "Great airline, punctual, attentive"

Cons: "None"

Pros: "Absolutely nothing"
Cons: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."

Pros: "We arrived late again."

Pros: "Flight comfort, plane, staff. Overall a perfect travel experience."
Cons: "Mango desert...that’s all."

Pros: "Seats weren't much comfortable."
Cons: "Food wasn't bad but above average."

Pros: "Seat unconfortable no legroom ."

Cons: "Ordered a vegetarian meal that was never delivered."

Pros: "Good food and service."
Cons: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."

Pros: "comfort and service is always great on cathay pacific"
Cons: "bathroom were dirty"

Pros: "More leg room, incline on seats, blanket, pillow."
Cons: "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"

Pros: "The fight took off and landed in good time."
Cons: "I expected dinner but got a pie with water. My IFE system acted up a little. Programmes were not great."

Pros: "There was more leg room and the food was excellent!"

Pros: "Thank you for your services."

Cons: "same as above"

Cons: "We were all supoosed to sit together (there were 3 of us) but my sister got separated at the last minute and put on a center seat elsewhere with no explanation."

Pros: "Like a little private apartment, glorious."
Cons: "No wifi, limited mivies"

Pros: "More drink options were offered."
Cons: "Flight delay"

Pros: "Overall excellent"
Cons: "Short gap between flight and long walk going to the next flight gate. Passing the security alone take time plus u have to walk then ride a train after that long walk again going to the gate."

Pros: "great service"
Cons: "Seats too cram feels like sardines in a can"

Cons: "Cobrar 45 euros por kilo extra no es normal"

Pros: "I do however appreciate that the plane did wait for us"
Cons: "My flight was delayed and although my connecting flight did wait this was only because a large number of other people on that flight where not only on my flight but where coming in from other flights as well. this seems like really poor management and practice"

Pros: "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
Cons: "Boarding--but I never like the boarding process."

Pros: "The seat in the economy is very comfortable. The cabin is very clean."

Cons: "Food. Duck breast was tough and almost inedible."

Pros: "Friendly and smiling"
Cons: "No fruits after service for dinner"

Pros: "Everything was good, comparing with other airlines with higher price, China airline was the best"
Cons: "Food could have been better"

Pros: "Nothing"
Cons: "Bad food and bad FA"

Pros: "Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!"
Cons: "The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!"

Pros: "Yes, and yes"
Cons: "More new movies selection"

Pros: "A Great Crew"

Pros: "I liked everything about the Flight, and Crew"

Pros: "Great customer service"
Cons: "On time departure"

Pros: "Crew was very accomedating and friendly"

Cons: "Next time I have to check in on line before going back.because there was a long line up."

Pros: "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"

Pros: "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
Cons: "To be honest.. everything was perfect for the price and the 12 hours in the air."

Pros: "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
Cons: "There was no movie but that is Ok. I just read"

Pros: "Planecdmlty. Had the tow to myself! Food and crew excellent ."

Pros: "Nice clean plane. Pleasant crew."

Pros: "Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good"
Cons: "At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos"

Pros: "Like the seats, in flight entertainment and in flight staff are friendly."
Cons: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"

Cons: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."

Pros: "Staff was very helpful and friendly."
Cons: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."

Pros: "Even for a short flight there was a nice meal! Fantastic!"

Pros: "Best long flight I've ever been on. Yummy food, leg room (I'm 5f10in), great entertainment, left on time, fast boarding and fast unboarding."

Pros: "The food they served was very good."

Pros: "good it was not a long flight."
Cons: "The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor."

Pros: "well organized boarding, very attentive crew, decent food and entertainment."
Cons: "nothing major to complain about."

Pros: "entertainment"
Cons: "Staff treatment, food, cabin pressure was off"

Pros: "cheap ticket will put you in seats that are in the very end of the plane where you will feel most of the turbulence."
Cons: "you will be the first to go inside and come out last. food is not impressive at sll!"

Pros: "Nothing!. My brother and I got to the Airport 45 mins before the Check In Counter Closed but we didn't make it Thedue to the fact that we had a flat tire unexpectedly so my flight was cancelled and rescheduled to January 10, 2018 and paid extra $480.00 including penalty. If the Check in Counter did not close early, I could still be able to check in on time while there was still 45 mins remaining."
Cons: "The Check in Counter closed early while there was still 45 minutes remaining."

Pros: "Flight was fully booked and we had a tight connection, but everything went smoothly."

Pros: "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
Cons: "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."

Pros: "Crew was excellent."
Cons: "kind of an old airplane. Food tray was broken. Display was not functional."

Pros: "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
Cons: "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"

Pros: "They operate the Airbus A350, a nice very modern plane on this route"

Pros: "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"

Cons: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"

Cons: "Pretty darn scary landing. I thought the plane was gonna flip, it was bouncing and lurching so bad."

Pros: "EVERYTHING WAS SMOOTH AND QUICK"
Cons: "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"

Pros: "No issues, no delays, food and services on par."

Pros: "Crew was impressive. Very efficient with exceptional customer service and appearance."
Cons: "Food was awful. Flight was 1hr late"

Pros: "Staff and crew were nice and courteous to passengers."
Cons: "Digital Screen are too small. Video quality is not good."

Pros: "Very disappointing because we didn't get our luggage up to now"

Pros: "Entertainment like new movies are great to watch"
Cons: "Crew must be aware that some passengers only speak & understand English."

Pros: "Crew friendly"
Cons: "economy seating no leg room"

Pros: "Entertainment - good choices of movies and newer LCDs."
Cons: "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."

Cons: "missing baggage"

Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."

Cons: "Chose western style dish, not very good."

Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."

Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."

Pros: "The flight and crew were very good. About one hour flight and they served a hot sandwich snack."
Cons: "The flight was delayed by a half hour."