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Pros: Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep.

Cons: The lady sitting behind me putting her feet on me... not a fan.

Pros: In flight crew were very nice and helpful

Cons: More snack option

Pros: Wonderful seat in first class. Good crew. On time departure and early arrival.

Cons: The food was skimpy and not interesting.

Pros: It’s hard to complain about the comfort when the price of the flight was so good.

Cons: Audio headphones provided for the inflight TV service were kinda bad and it’s a special plug so regular wired headphones we use in the US don’t work. Not a complaint just an observation

Pros: The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all.

Cons: They require us to get the luggage and check in again tomorrow.

Cons: We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner.

Pros: Nothing

Cons: Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

Pros: Nice flight; very comfortable

Cons: Short flight; so no in-flight entertainment (no problem though)

Pros: The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US.

Cons: Seating can always be made more comfortable.

Pros: Very great!

Cons: Very great time!

Pros: The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch.

Cons: I got economy, the seats were uncomfortable

Pros: Excellence in crew's attitude, promptness in service, very courteous.

Cons: A bit more bathroom diligence would have been nice, but the passengers seemed quite messy.

Pros: I liked that there was a great variety of snacks and drinks. The crew were quick to clean up but also did not bother you if they seen you weren’t done with your trash.

Cons: The crew took a bit longer than expected to bring any snacks or drinks. Did not have any other issue worth the flight crew but the delayed landing would’ve made the experience better.

Pros: Entertainment selections are awesome, plenty to keep you busy on such a long haul. I also like that they require seat backs upright during meal service so your tray isn't jammed into your lap.

Cons: They won't serve coffee or tea except during meals. Online check-in and seat selection doesn't work, and phone service might as well not be offered. I had to wait until an hour and a half before the flight to get a seat and of course by that time it's nothing but middle seats.

Pros: N/A

Cons: N/a

Pros: all good

Cons: change up the movie selection... same as i had a few months ago

Pros: Crew is very friendly! And overall plane was clean.

Cons: Better control of rude/upsetting passengers around.

Pros: Crew did their best despite the poor circumstances.

Cons: Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink

Pros: crew was amazing and plane was comfortable

Pros: The seats were very comfortable.

Cons: It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes.

Pros: Nice crew, 1 hr free WiFi

Cons: Significant delay on jetway, temps uncomfortable,

Cons: Excellent service and stuff

Pros: The crew was polite and professional

Cons: The food was disgusting The plane is dirty The bags are treated badly

Pros: Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean.

Cons: Hot food was luke warm, portions skimpy.

Pros: Helpful staffs

Cons: Flight delayed.

Cons: Food quality needs lot of improvement

Pros: comfortable, clean washroom, superb food

Cons: Too many process checking. Right before boarding we were all asked to stand and go outside for another checking. Blue ladies should be on the table right before passengers come for another check. there is a store but coffee and bottled water are not allowed to bring on the chair..why?

Cons: The extra bag fee is insanely high, $175.

Pros: Both check in and in flight crew were very nice and helpful.

Cons: Snack option

Pros: Newer planes

Cons: Better foos stewards

Cons: None.

Pros: the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included.

Pros: Crew staff was very helpful.

Cons: More entertainment options.

Pros: the crew

Pros: In flight crew were very nice and helpful

Cons: More snack option

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Pros: Crew, food, entertainment were all very nice. 5 out 5.

Pros: Crew were friendly and premium economy seats were spacious and comfortable

Cons: Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders.

Pros: Just fine..

Pros: No extra fees for baggage and professional flight attendants.

Cons: Seats were too close in economy as in most airplanes.

Cons: Everything with airline is fine just people who flying in China are OMG! Be ready to hear and smell. Disgusting

Pros: Wonderful seat in first class. Good crew. On time departure and early arrival.

Cons: The food was skimpy and not interesting.

Pros: The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK.

Cons: The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind.

Pros: Comfortable seats and good support from crew.

Cons: Entertainment options were very limited.

Pros: loved it

Pros: I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints

Cons: Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue

Cons: Snack wasn’t offered even though it was on the menu

Pros: The crew and food was great. The legroom not so great.

Pros: Good selection of movies and comfortable plane

Cons: You need to offer vegetarian/vegan options

Pros: the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included.

Pros: I was able to sit with my other passenger but I had to arrive 4hrs early.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal.

Pros: The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food.

Cons: The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly.

Pros: The Crew was Awesome

Pros: The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food

Pros: Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result.

Cons: Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride.

Pros: Awesome crew, full flat seat

Cons: Western menu

Pros: I showed up to the airport 4 hours before my flight and hong Kong airlines said I was not booked for the flight that I had already paid for. They told me to call "my booking agency" which apparently was just fly.com because justfly.com had not booked my flight. I missed my flight and my vacation

Cons: ... and now I am having to fight to get my refund. This is the most horrible travel experience I have ever had and I have a whole new outlook on websites like kayak.com and just fly.com

Pros: Very happy with the crew, both at the kiosk, the gate, and the airline crew.

Cons: The food could have been better, Cathay Pacific had the best airline food I've experienced so far.

Pros: Some of the crew was very nice and went out of their way.

Cons: We asked for water and they gave us warm/hot water and we asked again and they got us the same thing. We asked one more time and they just referred us to the self-service area. lol

Pros: N/A

Cons: N/a

Cons: Flight was delayed but no reason was given or announced.

Pros: The Crew was Awesome

Cons: Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve.

Cons: Next time I have to check in on line before going back.because there was a long line up.

Pros: Crew did their best despite the poor circumstances.

Cons: Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink

Pros: The crew are efficient and helpful. The food is good too.

Cons: Hope they have anime movie in the choice

Pros: Crew is very friendly! And overall plane was clean.

Cons: Better control of rude/upsetting passengers around.

Pros: Great airline best in class.

Pros: Good fly. Friendly crew

Cons: Late depart. Food was not what expected

Pros: Business class seats are awesome!! The restrooms are large and super clean throughout the flight!

Cons: Boarding was disorganized and rushed and the meals were blah

Pros: MU had been terrible on this trip. My flight MU544 was delayed from 00:55am to 12:10pm due to weather in Shanghai as they said. This made me miss my next flight to HNL. Next day i’m flying to LA and hotel they put me in in shanhgai was terrible :(

Cons: Could be honest about delay cause. Could put stranded passengers in better hotel rooms and not make strangers share a room. Could send bigger van so everyone and their luggages fit. (I have pics of packed van)

Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa

Cons: There was limited food available which meant there was no selection available just what was left, not acceptable

Pros: Nice plane, good crew

Cons: Flight was delayed several times at take off, then upon landing we waited on tarmac for another hour waiting for gate to open

Pros: Crew was nice!

Cons: The beef with rice meal tasted weird.

Pros: Good staff and inflight crew service/attitude.

Cons: Poor IFE and snacks

Cons: Flight was delayed

Pros: on time

Cons: nothing

Pros: Size and clarity of entertainment screen on economy.

Cons: Quality of earphones are low. Food could be better too.

Cons: More leg room.

Pros: crew is OK, Seat is never comfortable for long ride.

Cons: there is no room for improvement because of limited space.