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Cons: Where are my bags ? So my bag was on the flight but it’s been 2 hours and no bag ? Talk about ruining the whole travel experience because after a 16 hour flights your bag isn’t here and no one seems to know what happened . So they have you waiting 2 hours diiddling yourself and no one has any information . Go China southern yeah ! NOT

Pros: Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment.

Cons: No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar.

Pros: Free hotel for long lay over in china. Fantastic. Fly was great, comfortable seats great movies and food. Amazing for the price

Cons: All was great. Cant think of anything

Pros: Friendly staffs

Cons: Choice of movies

Cons: Terrible customer service. This is not a good airline.

Cons: CE is budget carrier so you are often not walking into or out of terminal in China . You are on minibus commuting to/from plane. Once you land it may still be a 30-40 min commute to parking spot and minibus to terminal.

Cons: Entertainment could be better. Food is ok, not great. Crew is very nice but limited English.

Pros: Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)

Pros: Cheap ticket price

Cons: Flight landed more than an hour late in India. Other than that nothing really need to be said for improvement at the moment.

Pros: Good service

Cons: The food was very poor.

Pros: crew and general experience was great

Cons: baggage mishandling

Pros: The crew was “matter of fact”.

Cons: got severe food poisoning from the airline food.

Pros: Empty seats

Cons: Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again.

Pros: Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight.

Cons: The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline.

Pros:

Pros: Excellent customer service with every question

Cons: One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off.

Pros: Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!

Cons: As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring.

Pros: The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name.

Cons: Honestly, all is the best! I would fly China Airlines again!

Pros: seats were full configurable, tray table very logical and space all felt useable.

Cons: the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new.

Cons: On line check is worse

Pros: Crew were friendly and helpful

Cons: The bun-with-meat was terrible.

Pros: The crew was very attentive.

Pros: It was fine.

Cons: They didn't have my vegetarian meal request.

Pros: plane and crew

Cons: mla airport is at its worse

Pros: onboard service was good

Cons: 17 hour delay

Pros: Lots of space and warm, soft, pillows and blankets.

Cons: My entertainment remote didn’t work and they ran out of mango juice and the bangus.

Cons: Ran out of chicken for the paid meal. Fish was terrible.

Pros: Comport seating

Cons: Food quality needs to be improve

Pros: Crew was great

Cons: Movie selection, food options, loud alarm before boarding

Pros: ㅇ

Cons: ㅇ

Cons: Let me change my ticket due to a death in the family.

Pros: The crew was very attentive.

Cons: There were not a lot of movie options.

Pros: crew was great!

Cons: It’ was awesome

Pros: The seats were OK, solid C. The staff were good B+, and the food (warm veggie was poor D+. The second flight I had raw veggies which was much better, B-.

Cons: The flight from Taipei to BKK too off 40 minutes late. When we arrived in Thailand it took 20 minutes to get the jetway working. Sad! Timely flights and support services are expected.

Pros: Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either.

Cons: Not much

Cons: NO option for vegetarian food only chicken and beef are not suitable for all passengers.

Pros: Food, crew, boarding experience, to wit.

Cons: Nothing really. I was totally disappointed with the other legs, but this last leg was exceptional. Not sure if I’ll ever consider flying with China Souther Airlines though.

Cons: Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time.

Cons: thank you for all services

Pros: Cheap ticket price

Cons: Flight landed more than an hour late in India. Other than that nothing really need to be said for improvement at the moment.

Pros: Nothing

Cons: They should improve connections

Pros: The crew was great.

Cons: The seats could gave been more comfortable.

Pros: I like the staff was very nice, and boarding process was not bad.

Cons: The aircraft was extremely dirty, also my seat was saturated with a spilled drink and it was all over the seat and the tray table and tv, there was old food crusted on the seat back. I didn’t want to touch a thing thank god it was only a two hour flight. Very very outdated.

Pros: The staff were actually very nice and possibly the only good thing about this trip.

Cons: The turbulence was the worst I had ever experienced in my life. Granted, I understand nothing can really be done about that but, the captains made little to no effort to inform us when we would be hitting turbulence. All he said was “Crew, take your seats.” People just had to assume we were about to hit turbulence. And gosh was it horrible turbulence. 13 and 1/2 hours and at least 7 incidences of really hard turbulence. I got no sleep at all, cause I was much to afraid to even close my eyes. I wish the capitains could have said something to calm us down. It was frightening.

Pros: Restroom was kept clean throughout the flight which impressed me

Pros: Good seat with plenty of leg room and great entertainment system.

Cons: Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight.

Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.

Cons: Type of food I chose on the website was not ordered with the airlines.

Pros: Everything was good

Cons: Nothing, keep at it

Pros: Everything was fine. Thanks for the great services!

Cons: Nothing yet.

Pros: There were a lot of empty seats around

Cons: If there were so many empty seats maybe allow people to spread out more

Pros: Service, Food, timing, price

Cons: Seats were too narrow, but problem with A380 instead of Airlines.

Cons: Never fly again.

Pros: Yes

Cons: Yes

Pros: Crew was excellent, food good, but seating was extremely tight, and very disappointing after supposedly buying Business class tickets! Ground crew was very understanding, but couldn't do much, as plane was 100% full!

Cons: Getting stuffed into tiny Coach seats, after paying a hefty price for Business class seats! The admin infrastructure for China Southern is woefully behind the rest of their competitors in customer service and such! I think we were about to scream if we got one more person who was going to say they wanted to help, but couldn't do anything!

Pros: Everything was fine. Thanks for the great services!

Cons: Nothing yet.

Cons: Terrible customer service. This is not a good airline.

Pros: I liked the snacks serviced

Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.

Cons: Type of food I chose on the website was not ordered with the airlines.

Cons: Had a very unruly passenger behind me in coach be upset and violently shake my chair just for simply reclining as everyone else does. Altercation went on for 10 minutes and no staff were present. Finally had to walk all the way down the galley just to get their attention and have them deal with it

Pros: The food was good, ground crew in both Hong Kong and Vancouver airports are really nice and helpful

Cons: The crew in the airplane needs to be more accommodating

Pros: I liked the reclining seats and the comfort packs they gave that included ear plugs, eye covers socks blankets pillows.

Cons: There was plenty of food but the type of food was not typical of the west. And was acceptable but not great. I would have liked masks because there was someone coughing in front of us and I didn’t want to get sick.

Cons: The only food I ate all day were the two meals on Hong Kong airlines flights. On the flight from HK to BKK we were served a hot meal of Beef, rice and vegetables. At the time the vegetables tasted a little starnge but I was very hungry so I finished the meal. After arriving at my Bangkok hotel I started to feel unwell and by the evening I was repeatedly vomiting.

Pros: The experience was only okcustomer

Cons: Customer service needs to be improved and also online checkin (date option).

Pros: I loved the space in Business class. It was comfortable and great for sleeping.

Cons: The movies in the entertainment system were boring and the food fell short of what I would expect from business class.

Cons: To check out baggage it was very long try to make it short

Pros: Great crew

Cons: Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!