Pros: "Efficient boarding, friendly crew throughout flight, good plane configuration, even economy comfortable. Really impressed!"
Cons: "Maybe more veg selections on main menu and more/better beer."
Cons: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
Pros: "Great boarding system and all crews were attentive and polite."
Cons: "more sauce on the meat."
Cons: "Never on time. Almst missed connection. Planned on 4 hours. Downn to the wire. Nevermore."
Pros: "Friendly crew"
Cons: "Not sure what that sandwich was supposed to be... but it was not good.. some kind of pseudo-Spam."
Pros: "Very nice purser and her crew. Accomodating. Love the safety video!"
Cons: "Different option other than hot sandwiches for mid flight snack"
Pros: "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
Cons: "The seats are a little thin and the angle does not give adequate lower back support."
Pros: "Flight itself was great, but my luggage was lost in transit and staff have been very unhelpful in getting it back to me."
Cons: "Better way to deal with lost luggage, and they need to automatically deliver it to our address instead of tell us that we need to go back to the airport to pick it up ourselves. It’s been a huge hassle."
Pros: "Crew was very nice"
Cons: "Waited an hour and a half waiting for the plane to go to the gate"
Pros: "The flight crew was very good."
Cons: "We waited a long time to take off once we boarded on account of the plane not done being loaded."
Pros: "your crew and the service provided"
Cons: "some video channel dose not work such an the flight map."
Pros: "Flight was on time, and was not overcrowded. Flight crew was polite."
Cons: "waiting 2 hours for the plane to park"
Pros: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Pros: "same thing, food and crew were very courteous"
Pros: "The offer of assistance before I even asked for it; genuine concern"
Pros: "From the moment I entered the plane, I was greeted by smiling faces, smooth jazz, and a perfectly air conditioned temperature. It was at this moment that I knew I was in for a treat. There was so much leg room, I closed my eyes at one point and felt like I was laying on a beach in Hawaii. The plane had a fantastic movie selection and great cuisine. Even the crying baby in the row over was such a delight!"
Cons: "Only thing I didn’t like was how much I liked it!"
Pros: "Crew, comfort"
Cons: "No options for vegan or vegetarian meals"
Pros: "Don't normally like leaving from JFK, but it was a direct flight to Vancouver, and the price was right. Also, they included 2 free bags in economy, a big savings. Also the meals were ok, and wine was included. Entertainment system was fine."
Cons: "Would have rather left out of EWR, but for the price it was worth the bit of inconvenience."
Cons: "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"
Pros: "Boarding was organized. Food was excellent. A couple of complaints from fellow passengers were handled very professionally by crews. Leg room was not an issue for me as I am an average Asian height but for medical purposes - there should be a policy for them to separate sick-looking passengers from older passengers and children."
Cons: "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."
Pros: "The staff is always hospitable. I was pleased that they left a snack for me even when I was sleeping because when I wake up I was hungry. I also like the disposable toothbrush and paste provided. And bathrooms on the flight were clean, unlike some other airlines."
Cons: "The movie selection was not as good this time as my previous flight with Philippine Airlines, but not a big problem.problem"
Pros: "There wasn't much about this flight I liked to be honest."
Cons: "It was extremely delayed with no explanation from the crew."
Pros: "All normal once we finally got to go..."
Cons: "Flight was delayed from Sunday to Tuesday with no explanation! Thankfully I was with people that had a condo in Manila to hang out for a few days. People told us it was a tropical storm but the airline never did...."
Pros: "Seats should be improved, thicker and more comfortable. Honestly I preferred standing halfway thru the flight . It was like concrete!! Rice was so mushy thought it was mash potatoes at first . Crew was exceptional w their service and the washrooms were kept clean even towards the end of the flight. Very important."
Pros: "great price. smooth & relaxed flight! No cons"
Cons: "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."
Pros: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Cons: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Pros: "Seats and service in business class Crew"
Cons: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Pros: "Entertainment, Meal options, Baggage Allowance, Plane."
Cons: "Slow check in, strollers can't be taken to the plane and are not left outside the plane at arrival this is extremely inconvenient for families with small children. The website is useless. You cant check your reservation or select a seat until 24 hours before your flight."
Pros: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"
Cons: "Everything. Truly a horrendous experience. Worst airline I've ever flown."
Cons: "Delayed boarding & not organized"
Cons: "Delayed boarding ( can be expected ) but very little information given about it"
Cons: "Stinky guy sit beside me but overall good"
Pros: "Smooth flight"
Cons: "Not enough leg room"
Pros: "Excellent crews"
Cons: "All four of my flight on Philippines Airlines were over 3 hours delayed. Nothing good about this airline. Horrible food. But the delays were beyond the pale. Do not fly this airline and if you have to, don't have a connecting flight the same day, you WILL NOT make it."
Cons: "paid extra for a seat with leg room ...no tv . this is going to manila on a round trip ticket.coming back was ok."
Pros: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."
Pros: "the service and overall quality and comfort of plane"
Pros: "The crew"
Cons: "Boarding so bad"
Pros: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."
Pros: "FOOD and crew ok"
Cons: "long wait after landing in JFK airport in the plane first time in my journey."
Pros: "Everything was great. The price, the service and food. It reminds me of the way we USE to be treated.on Domestic airlines. How is it that we can receive so much service, free liggage, food, headsets, TV and not receive them on united, American Airlines, jet blue, ETC. It's really a shame when you know this treatment of excellence is possible but not provided on every airline."