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Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.

The flight was literally cancelled by emirates and you sent me to a scammer website of Underpricer.com for the tickets who still has not provided a refund for one ticket. Kayak has gone seriously downhill. If you are going to redirect people to a site then ensure they are reputable and not untrustworthy scammers. Am never using kayak again after this experience. And update your algorithm or whatever so you don’t send out auto emails checking on flight experience of cancelled flights due a literal WAR!! also I have complained about underpricer and nothing from kayak. So disappointing

Food was great. More vegetarian options on menu would be great!

Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)

The plane seemed pretty old and the food was not good

Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service

The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.

I was not allowed to upgrade with miles whereas others were. That’s a pity

Everything was good but I think food choices could've been better

We purchased extra legroom seats for both legs of flight through budget air. Seats were not honored by emirates. Had to spend frustrating hour to get seats we paid for on first leg to Dubai. Second leg to Jakarta were denied and had to sit in middle seat. Had to spend hour on phone yesterday to try to get refund. We’re told needed to send copies of boarding passes of which already threw away first leg boarding pass. Very very frustrating. This happened as well one year ago with emirates.

Cathay has always been great. Even allowed some leniency on my baggage weight. I believe they are also on the more leg room side of airlines.

Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.

Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.

The flight experience was good for a long flight over the pole, but it got my wife to the Far East in time.

Problems with entertainment system eventually rectified. Cabin crew attentive and polite but a bit absent minded when it came to remembering requests, salt, sugar etc.

We flew economy light. We did not want to check bags and we had free 1 bag, but just had back packs with small personal item. Try as we may could only get bags down to 17lbs each. So we put 2 lbs from one bag into other and checked it. I think if someone has a checked bag allowance and chose not to use it , it would benefit both parties to bump carry on weight up to the next level of 22lbs or 10kgs. Just a thought.

Trip was fine. My only complaint was that when the passenger in front of me reclined her seat (which was, in essence, the whole flight except landing and take-off,) it was uncomfortably claustrophobic for me and very difficult for my husband to get in and out of his window seat. Also uncomfortable to watch the entertainment because the screen was right in your face.

Very friendly and accommodating staff. Food was great. Lots of movies and tv shows to choose from. Highly recommend.

The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.

The only problem was my connecting flight to Chiang Mai on Hong Kong express that I booked through Cathay Pacific was canceled and I was never told about it. I was rescheduled on a flight 10 hours later. Very long day at rgr airport in Hing Kong after a 13 hour flight but that's OK, I understand things change but I think I should have been told. I would have prepared myself for a long wait. Great flights all around though. Thank you

It’’s cheap airways and not worth code sharing with Etihad. They charge for everything…

No entertainment except on app. No outlets working to charge. Good service

The crew could have been more friendly and could have offered to make the beds. Also, Ethiad should have more vegetarian food options.

It’s a business class ticket but they didn’t give a lounge access

My baggage was not boarded and is still missing. I was only carring one piece of luggage and that is misplaced now I am stuck at mumbai without luggage. I had an onward journey from here

Flight was delayed due to slow boarding process by etihad. Update food options and movies as well.

Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family

Crew was good, boarding mediocre, food choices were limited, seating was not comfortable

The flight was small and was not cool very bad

It feels like the seat did not have any cushion just plywood. The seats are so compact that I could not even move at all and I am slim. Just imagine someone else. Singapore Air and Emirates are far far better than this. Do not even travel for free. For a 12 hour flight sitting on a plywood is horrible experience and on top of that the person at checking counter at NY was worst and rude. Plus they charge arms and leg for everything. I think they would also start charging for belts and oxygen also soon. First and last time flying with Ethiad.

It was a good flight and we arrived on time, plane was clean.

$4 for headphones to use the multimedia system, games that are boring.....small oat bar as a snack....Porter has better snacks and entertainment

I didn't like that they wanted extra money to watch a movie on the other airlines it's free that I use anyway

The flight was fine. Long wait at security and for wheelchair. Got to gate about 5 minutes before boarding

nothing at all. no headset for 5hrs to watch the entertainment, no snack

Disappointing flight experience! ✈️ A two-hour delay, insufficient food and drinks, terrible cabin crew, and poor service overall. No toothbrushes or toothpaste provided for a long-haul flight — absolutely unacceptable! Compared with Japan Airlines, the difference in service quality is unbelievable. Overall, this experience was simply not good enough.

They put us on stand by even though we booked it on the air Canada website and had seats picked so that sucked. Flight was awesome nice having a free beer and a movie

Process of checking in , inToronto was quiet and peaceful.. Checking in, in America is very kaotic

They should improve their choice of food, we need a wide variety

The crew were very friendly and made me feel at home. They should give us food not snacks especially when traveling with an early plane. I think breakfast will be appreciated

I paid $110 for a seat located at the start of a section and therefor would not have a chair in front of it, but this is not what I received. The floor plan was different from when I booked my ticket. This is very disappointing and my money needs to be returned.

Very poor experience. The entertainment screen wasn't working, charging USB was not working. There was a water leak on my head from air conditioning. The tray table was cracked. seats were old and dirty.

Bad weather in Amritsar cancelled the flight while we were at the gate in Delhi but the ground crew took good care of us and exceeded our expectations. Once on the plane, we enjoyed the best experience we’ve had on any flight in years. Their customer support was also impressively quick to answer and immediately helpful.

Very old and ill maintained flights. Seats didn’t have proper cushioning. The entertainment system was a joke. That’s the least one can expect from a 19 hour long flight.

Poor entertainment. Charging station was broken, not clean washrooms, 6hrs delay , no apologies given

Business class recliners and entertainment system was not working, it essentially became economy travel at the cost of business

Planes are very old and dated, entertainment doesn't work at all, food was below average. Flight was on time and seats have better leg space than competition.

The tv didn’t work and the seats were too small

Broken food table, broken entertainment system, broken remote. Cracks on seat plastics here and there.

The food was abysmal, entertainment system didn't work. seats were broken, toilets were unclean, I am going to write an official complaint because the experience was below average.