As always, there is that one or two flight attendants that could be better.
My connecting flight from CTS to Narita was late and I missed my connection. A very nice agent met me when I deplaned and ensured that I caught the next flight back to SFO. Fantastic customer service :)
The plane was very clean and the crew was very nice.
I was charged $200 for a 2nd checked bag, which is unreasonably high and feels like price gouging. Other than that the experience was excellent.
The crew was incredible. The pilots were so fantastic. The smoothest landing I’ve ever experienced.
Lucky the weather was perfect as it can be not a great flight if it is stormy
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
The crew was amazing, really friendly and efficient. One of the best flights I have ever been on. They made the long flight comfortable and I noticed there were two birthdays on the flight. They gave to customers birthday cards and wished them a happy birthday. That was very nice to see.
Crew was professional. Never enough leg room for 12 hour overnight flight.
Crew were efficient and friendly. But my seat was very uncomfortable . Was seated at last row window seat 27. Too cramp
Awful, I was bumped from my buisness class seat because the airline decided to forfeit my seat to a pilot and stick me in the very back of the plane. My flight was delayed by an hour, boarding took an extra 30 minutes longer then it should have, and the in flight entertainment system was broken for my entire flight. I have yet to hear from Air Canada with regards to a refund for my ticket so in total I'm down about $1400 dollars for my tickets. Moving forward if I can avoid using Air Canada in the future I will be doing so even if it costs me extra money.
Flight was late missed our connection to Indianapolis no hotel rooms really difficult finding a room hope to be in Indianapolis one day late and multiple flights to even get there.
Kept me waiting for hours with the excuse of aircraft needed to cool down and then cancelled.
Everything was great except that I wasn’t issued a boarding pass for the second flight so they would not let me into customs until I had said boarding pass. Luckily a gate attendant from another Air Canada flight was able to print one for me so I could go through.
First time flier on Air Canada and absolutely loved it. Everything was so clean. Friendly staff. Easy boarding.
Flight attendants had an attitude with everyone, not sure they should be working with customer service if they cannot show a pleasant attitude. Underwhelming, to say the least. The food was awful, and nothing could be purchased from Toronto to Tokyo. Do better, Air Canada.
I suppose to board the plane AC5110 to San Francisco on July 16 2026 @07:00 am and arrive San Francisco at 09:25 am. At 9:30am still in YVR I was told the plane was delayed until 11:30 am to take off. Not until 11:35am the pilot of the plane declared that due to hydraulic system problem this plane was cancelled. After waited in a long pile up for negotiating with the counter-staff, I finally got the tickets for myself and my wife Yim Mei KONG firstly to Seattle and then transferred to San Francisco on the plane AS 2014 & AS 791 with Alaska Airlines. I suppose to attend the funeral of our friend in San Francisco on July 18 and a Memorial Gathering for the Birthday of the deceased on July 16, 2026. I arrived San Francisco at 9:40 pm that day (12 hours later) and couldn't joint the Memorial Gathering. This upset me a lot. I am seeking for compensation of this failing trip. Please let me know how to and where to forward my complaint.
Terrible! Our flight was cancelled. No other nonstop flights available. Had to rent a car and drive 7 hours!
Not full, so lots of room, which is really the only thing that can make flying economy more comfortable. Direct to Toronto is great! I didn't eat or use the entertainment.
Cancel because of maintenance issues. rebooked next day and then the replacement plane 3 hours late.
