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Cons: "Great flight"

Cons: "Food."

Pros: "Comfortable seats, nice staff, clean facilities"
Cons: "Nothing"

Pros: "Good experience"
Cons: "Better snacks"

Cons: "WiFi didn’t work at all."

Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."

Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"

Cons: "Delay on flight and providing beverages while waiting for 6 hours"

Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."

Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."

Pros: "Crew, as always, excellent. The people of delta are what keep you coming back."
Cons: "Flight was delayed (for no reason) for more than two hours, with no speak whatsoever about it"

Pros: "I have flown with Delta for a number of trips now. I seem to receive middle seat allocations even with the freqent flyers partnership with Virgin Velosity program shared."
Cons: "My seat allocation."

Pros: "Arrived on time"

Cons: "Stop being LATE!!!!"

Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"

Pros: "The food and the treatment"

Pros: "Excelente"

Pros: "Television"
Cons: "No drinks or snacks"

Pros: "I loved flying delta comfort. I’m going to do it more often."

Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."

Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Cons: "A 7+ hour delay!"

Cons: "The"

Cons: "Customs never to hire more agents to work in the early mornings."

Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Cons: "Nothing."

Cons: "Not much to read"

Cons: "Both Virgin plans needed a deep cleaning."

Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."

Cons: "No Gluten free option"

Cons: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"

Pros: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Cons: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."

Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"

Pros: "Every thing good"

Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."

Pros: "Not applied"
Cons: "Not applied"

Pros: "Everything was in order"
Cons: "None really"

Pros: "Over all everything specially we got in earlier than expected"

Pros: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Cons: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."

Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"

Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."

Pros: "Crew was very nice. Flight was smooth. Boarding process was good. On time."
Cons: "Plane was old. Not that comfortable. No entertainment on flight. Unable to connect to wifi. Snack options were not that good."

Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."

Pros: "Same as above."

Cons: "Plane kinda of old. Just cookies and coffee"

Pros: "Great crew"

Pros: "Movies"
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"

Pros: "Delta is always running behind."

Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"

Pros: "Enjoy able"
Cons: "Noise"

Cons: "Everything was great. Westjet is so much better than Air Canada!"

Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."

Cons: "Top marks for WestJet!"

Pros: "Staff was nice."
Cons: "Better communication in regards with mechanical issues."

Pros: "Everything. Thank you"
Cons: "Everything was perfect. Thanks."

Pros: "Nothing"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Pros: "Space"
Cons: "Nothing"

Cons: "The boarding"

Cons: "My baggage did not arrive in my final destination"

Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"

Cons: "The boarding process is terrible. One line for section 2,3,4 causes so much chaos."

Cons: "Issue handling for delay"

Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."

Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."

Cons: "Delay"

Cons: "Crews were good"

Pros: "Simply took 4 mins and I was away !"
Cons: "Everyone was great that I dealt with West Jet is great !"

Cons: "Lil late"

Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"

Pros: "Staff are cute"
Cons: "Nothing"

Cons: "My returning flights were not correct. I ended up having 2 returning flights back to Halifax which made me have to overnight in Toronto unexpectedly."

Pros: "Took way way to long"

Pros: "Crew was kind and friendly. Good leg room."
Cons: "Flight was delayed by two hours. There was a change in gates and aircraft. The gate was too small for the amount of people boarding. Families were separated due to the change of aircraft. Few updates of the situation while waiting."

Cons: "Delay delay delay delay"

Pros: "Option to watch movies on your device"
Cons: "Not useful if you don’t have a device"

Cons: "Terrible selection of new releases and most were in French only! With English subtitles. This made no sense!"

Cons: "slight delay in takeoff but otherwise good"

Pros: "everything"
Cons: "nothing"

Pros: "Nothing"
Cons: "We got stuck at the airport for 20h because of westjet not having a pilot."

Pros: "The wifi inflight service"
Cons: "No food, only snacks."

Pros: "Everything was great"

Pros: "Nothing"

Pros: "Crew was very nice, a good selection of entertainment and comfortable seating."
Cons: "Having to wait in the plane for an hour prior to takeoff due to a lock issue with the washroom."

Pros: "Westjet connect on board. Snacks. No problem to get our bags."
Cons: "The waiting on the tarmac ( 1:00) with a young child. We arrived 2:30 later, so the desk for rental cars was closed."

Pros: "It was overall ok , but over all disappointing that west jest became such a budget airline."
Cons: "I’m disappointed that west jet became such a budget airline, it used to be my favourite. Now there’s no monitors, you got to use up your own power from devices. I prefer to save my battery when travelling."

Pros: "Free upgrade and gate check!"
Cons: "No checked bags or meals for economy passengers"

Pros: "It was very enjoyable all round."

Pros: "Everything,."
Cons: "Too short"

Pros: "The staff was generally very attentive, friendly and professional"
Cons: "I didn't have any negative experiences."

Pros: "Comfort, friendliness and ease of travel with Westjet"
Cons: "Can't think of anything"

Cons: "I downloaded the app but was disappointed that the aircraft had no Wifi. There were TV's on each seat back, but several weren't working, including mine. The flight attendant reset the satellite TV's on the whole aircraft, and mine began to work for about 15 mins. Then it stopped again. Very disappointing to be without wifi AND Tv. Esp since I read thru all my reading material on the way to Toronto."

Pros: "I felt comfortable"
Cons: "Hearing announcements weren't clear"

Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"

Cons: "Everyrhing was great"

Pros: "service"
Cons: "There is none."

Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."

Cons: "Seat space was too tight"

Pros: "Screaming movies"
Cons: "Arriving over a hour late then staying on the tarmac in Orlando for another 45 minutes as the gate wasn't working when there was plenty of other gates available."

Pros: "Actually a good flight. Uneventful!"
Cons: "I didn't know how to get the entertainment offered so it would be nice if there was some info on how to go about getting it."

Pros: "Please continue this route, we love belize. Only airline flying direct."

Cons: "Main meal was mediocre, other food better"

Cons: "Quality of food especially the main meal."

Cons: "the pilot gave us a hard landing in Jamaica"

Cons: "Good trip"

Pros: "Very modern"
Cons: "Boarding was weird, from front to back"

Pros: "Uneventful"
Cons: "On time departure"

Cons: "It was amazing"

Cons: "3 hr delay and had to change gates"

Pros: "Nothing"
Cons: "Boarding process"

Cons: "excellent"

Cons: "The entertainment app didn’t worked"

Cons: "AC was way too cold"

Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."

Pros: "Everything."
Cons: "Nothing."

Cons: "Delays. Stuck in airplane waiting for over an hour after already having a 30 min delay to board."

Cons: "Personal monitors. Free food."

Pros: "The boarding was fast."

Cons: "Inflexible employee, bad website, worse app. NO ROOM for mid seat traveler. Had to keep arms crossed the whole trip, Dangerous for somebody like me with respiratory illness and sleep apnea"

Cons: "Equipment delay"

Cons: "Holding back the departing passengers so those with connections could exit first"

Cons: "Have coach passengers prepay for meals"

Cons: "no individual tv’s. The best was the food, noquis were excellent"

Pros: "Everything"
Cons: "Everything was cancelled or delayed, missed connection are very common."

Pros: "Everything."
Cons: "Nothing"

Cons: "The wifi signup process not seemless with Android."

Cons: "Make seat available for two of us together not every one in a deferent row"

Pros: "Even thou flight was delayed we arrive at a decent time."

Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."

Cons: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"

Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."

Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"

Pros: "None"
Cons: "Too much delay"

Pros: "We arrived 40min earlier than expected"

Pros: "The fight was fantastic."
Cons: "Baggage claim took an hour"

Pros: "The movie selection was great!"

Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."

Pros: "Service"
Cons: "Old airplane between MIA and SJU"

Pros: "Not as other as flights"

Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."

Pros: "Boarding was a breeze"
Cons: "N/A"

Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"

Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"

Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"

Pros: "Friendliness of gate staff"
Cons: "Nothing"

Pros: "Great selection on movies to pass the time and charging port for mobile devices ."

Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"

Pros: "Everything"
Cons: "Nothing"

Pros: "Boarding"
Cons: "All good"

Pros: "Readiness for take off was well organized and quick"

Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"

Pros: "Crew is ok."
Cons: "Be on time"

Pros: "The flight was on time."
Cons: "The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot."

Cons: "Nothing"

Pros: "I landed safely"
Cons: "The infotainment system didn’t work. Headphones connection is faulty. Everything else was ok."

Pros: "yes"
Cons: "eat"

Cons: "Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal."

Cons: "I was sitting right in the front near the first class area, and I needed to use the washroom, I was refused and ordered to use only the other 2 available ones at the back of the plane. It’s not much to say, but it’s weird to have only 2 stalls for the whole plane, and one stall for only about a doze"

Pros: "It appears that Air Canada is doing the correct thing for passengers who have reserved their seats in advance....after many years of not applying their written policy of making them board after business class/disabled passengers/passengers with young children, they have created Zone 2 boarding which permits passengers with reserved seating to board immediately after them, therefore guaranteeing them overhead bin space. As we all know, a lot of passengers board with much more than one carry-on, which is a plague when boarding."

Cons: "Very crowded in the seat...."

Cons: "No AC for the first 30 minutes after boarding so it was wacky hot and stuffy."

Pros: "nothing"
Cons: "The worst flight I have ever had. I am tall and this large plane was fit only for dwarfs. My knees were jammed into the seat in front of me and I could not move during the 3.5 hour duration. As a result of this experience I will NEVER fly air canada again. From now on it's whatever airline can treat it's customers with dignity."

Pros: "Nothing"
Cons: "Everything"

Pros: "Everything except the earbuds"
Cons: "Earbuds sucked; acoustics off."

Pros: "Everything went as expected"
Cons: "NOthing"

Cons: "it took so long to taxi and get off the plane. it wasnt a full flight and it took 30 minutes to get off the plane after landing"

Cons: "Long time till take off"

Cons: "Air Canada Rouge is a nasty way to travel. In a standard seat, there is enough room for a very small adult/ child. If you are 6ft tall or more, you are going to be in trouble. If Air Canada gave an extra 3 inches of space for your knees between the seat in front of your own seat, everything else would be bearable. Corporate greed drives jamming in as many seats as humanly possible to ensure that you know how a sardine in a can feels. I am not sure why Air Canada feels justified in charging extra money for a bulkhead seat just so a customer can have a "normal" experience travelling. I would recommend every Air Canada exec goes for a ride on a Rouge Cattle Car to see how enjoyable it is."

Cons: "Worst experience !!!!"

Pros: "My goal was to get a flight for a reasonable price. I got that and had great entertainment with the Air Canada app as well."
Cons: "No complaints."

Pros: "nothing special."
Cons: "nothing horrible."

Pros: "Superb flight and landing"

Pros: "On time"
Cons: "Seats very uncomfortable."

Cons: "Lost luggage"

Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"

Cons: "Left our luggage in Montreal!"

Pros: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Cons: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."

Cons: "See above."

Pros: "My flight from Orlando to Montreal was comfortable and convenient. Boarding went smoothly."
Cons: "The overhead bins were surprisingly small so take that into consideration when packing your carry on. Staff was tolerable but not particularly polite or welcoming."

Pros: "The snack selection is excellent"
Cons: "No complaints"

Pros: "Nice to have free entreteinment"
Cons: "It was uneventful, nothing negative simply average"

Pros: "Quick and easy"
Cons: "Things Beyond your control as an airline... Two kids next to me vomiting for the last hour. And holy moly, Canadians from the Montreal area can talk! The entire flight was filled with passengers non stop talking. Not kidding. And apparently the norm is to say something and then repeat it four times just to be sure. I thought Americans were the most annoying talkers, turns out we have competition."

Pros: "Everything."

Pros: "Everything was perfect"

Pros: "AC lost baggage"

Pros: "everything was perfect"

Pros: "The crew was very accommodating of the negative situation my boyfriend was in. He was suffering from food poisoning from the previous flight and was unable to hold it in before the plane took off. They were very gracious with making sure that he had sufficient vomit bags and after the fasten seat belt light turned off, they allowed him to move seats in order to sit closer to the bathrooms. While this was a very difficult journey for him, the crew made it slightly more bearable."

Cons: "The port for the earphones didn't work 100% You had to jiggle it to get it to work"

Pros: "I slept on this leg which I appreciated and we also got into Orlando early. Very excited about that."
Cons: "They charge for all snacks. I think for a three hour flight a small snack would be in order. A cookie or pretzels would work."

Pros: "Space between seats in economy class"

Pros: "Got upgrade"
Cons: "Delayed 1 hour , totally full"

Cons: "put on stand by, while this was a non required stop over to Brussels."

Cons: "My tv didn't work"

Cons: "extreme delays and not a lot of updates"

Cons: "Was put on plane to France, 5 hour layover. Still waiting for my luggage to arrive. Frustrating in extreme."

Pros: "The flight was late. The plane was overcrowded. N explanation given until we were on the plane. They boarded us then made us wait in the jetway for 15 or 20 minutes. No room in the seats whatsoever"
Cons: "Most everything! Unapologetic about delay and gate changes. Lousy boarding. Plane uncomfortable."

Cons: "not much in the way of movies."

Cons: "The service"

Pros: "Understaffed flight Crew, extremely slow crew , took 1 hour and 45 minutes to distribute drinks. Horrible customer service and horrible smelly cloth seats so cramped your knees hit the little pouch on the sit in front of you. Worse airline ever. Only perk was the cost of the flight $1100 from Orlando to Nice. They had the best price for a last minute flight. But not worth it. My god I have to say this is really the most unorganized airline I've ever flown."
Cons: "Understaffed flight Crew, extremely slow crew, horrible customer service and horrible smelly cloth seats so cramped your knees hit th e little pouch on the sit in front of you. Worse airline ever."

Pros: "Despite departing late we made it relatively on time"
Cons: "My screen didn't work. The outlet in the seat was also broken. The connection to the Internet was weak and there was a lot of turbulence."

Cons: "Got to Denver 4h Late."

Cons: "Free snacks."

Pros: "Absolutly, they let me switch seat"
Cons: "No leg room,"

Cons: "To have known that you had to do security twice without leaving the boarding area."

Pros: "The crew was great."
Cons: "The seat space was very narrow for an international flight."

Pros: "Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended."

Pros: "L’équipage très serviable à l’ecoute et souriant"
Cons: "Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils"

Pros: "Nothing"
Cons: "Boarding took forever. Seats were tiny"

Pros: "Crew was good"
Cons: "Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight"

Pros: "Price"
Cons: "Checking site was down Boarding was delayed because of crew forgot to tag Cary-on luggage for passengers, we had to all go off the plane to identify our luggage’s No space on the airplane, didn’t get to sit beside my wife. Would not recommend Pay the extra to go with a reputable airline."

Pros: "The crew was amazing. They were super friendly and attentive. Amazing service!"

Pros: "There was not much to like... we boarded quickly that was about it."
Cons: "For starters, they should offer water and juice on all flights. On my outbound trip they only offered water and it took them a long time to offer the water. Also, on my inbound trip they turned on the lights after take off and had them on for a while. Seats are also SMALL."

Pros: "It’s hard to write a review when flight was supposed to leave at 6:30 and didn’t until midnight, but due to weather. It was frustrating for all but staff and pilot kept us informed at all times so that was appreciated. There wasn’t much to do but to wait out the weather."
Cons: "For the weather to be better and to have left on time - but obviously that is out of everyone’s control."

Cons: "Flught was 90 mins late leaving becuse of equipment failure. Missed my meeting."

Pros: "It left fairly promptly. Service was efficient. The seat was comfortable."

Pros: "Great price! For the price, we didn't expect much, just travel and get there safe - NO FRILLS. We paid a little extra for legroom and are happy this was not an inflated price. Paying in advance for our bag and getting a small discount was also appreciated. "Get what you pay for" without feeling "nickled and dimed" is what we consider economical and fare treatment."
Cons: "Again "you get what you pay for" is considered. However if I was to be critical, the choice of movies was a little stressful and one sided. (Star Wars and The Avengers). I brought my own entertainment but I felt bad for the Older generation who may have preferred something a little more relaxing and less CGI explosions. Also the interior decor and hardware of the plane was seriously aged and worn, which could use for an upgrade soon."

Pros: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Cons: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"

Pros: "Staff - Friendly, polite, professional"
Cons: "Couldn't see TV screen Seat wouldn't recline Cramped and uncomfortable for such a long flight. When I arrived in Vancouver and picked up my luggage, the wheel and part of the suitcase were gone (broken off) . How do I make a claim for this? Thank you"

Cons: "my suitcase are mising"

Cons: "Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic."

Pros: "Staff was helpful and pleasant."
Cons: "No room. It was clastertphobic. The seat in front was so close you couldn’t move. The screen for the movie was small and far from the seat and everyone’s head was in the way. Difficult for short people like me to see anything. Not very clean. Not enough washrooms."

Pros: "Great video system."
Cons: "Seats and legroom are insufficient."

Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"

Pros: "Good flight, no incidents. Liked the food"
Cons: "Audio was not working, no personal tv screens"

Pros: "Nothing I don't take Air Transat anymore and not recommend to anymone"
Cons: "Transat taking advantage of passengers by charging fees for luggage on return flight I was charged $35US for 2nd luggage on return flight (no charge for same luggage on departure flight). Poor customer relations of staff. Aisle seating was requested and was very uncomfortable. During check-in, Transat staff was not helpful in handling luggage. Poor service and very bad customer service from staff."

Pros: "Possibly of direct flight. Had to book earlier flights due to deteriorating health of brother who fied tbis week thus had to pay for 2 flight"
Cons: "Having pushed to just fly for reservations and no warning that this company doesn’t allow for change if plan as brothers health took for the worst andhad to fly earlyier to see him before he died. I will never again use just fly for any bookings and have told my family members and friends about this company poor customer service. Buyer beware if you use just fly. Air transat said they would havé refunded us but it was up to just fly that we had to go through. Never again just fly."

Cons: "I don't like the fact that I am still at the airport in Montreal looking for a flight to leave Montreal. I came 3 hours before the flight, I tried the machine I couldn't find my reservation. I thought the problem was with the machine, went to the agent same problem. they gave me that number +18553331101 to chek with the air transat customer care, they couldn't find the reservation either, I tried then to call the number provided on the reservation confirmation +18774964815, no answer, even the flight was delayed for almost 30 minutes, I still couldn't get on board. Now I'm still at the airport looking for a flight to leave. my question now is after all of that are you guys still going to charge my card that $226.43?"

Pros: "Staff were professionnel, the plane clean and confort were good"
Cons: "The flight was 2 hours late"

Pros: "Great service nice crew We received a C$20.00 vouchers to grab lunch at YUL airport Delays happen Air Transat handled the situation efficiently"
Cons: "4 hours delays because of mechanical problem but from fed and n reasonable time"

Pros: "There are no leg room at all for tall people."
Cons: "Too small"

Pros: "nothing"
Cons: "the delay 9 hours"

Cons: "Dirty, unsanitary plane. Bathroom unusable. Screaming toddler behind me. One of the worst plane trips I've ever been on."

Cons: "Antiquated electronics use procedures"

Pros: "I was crammed into the middle seat between two obese men. I could hardly move my legs or arms. They offered bistro but when I asked for a bistro item they said they had no more."

Pros: "Lot of room, friendly staff."
Cons: "Food was ok from Prague to Montreal. However, from Montreal to Prague we received a hot sandwich ??? and a slice of vanilla cake for breakfast? On top of that they were promoting some chef Vezina at an extra charge of 25$ thinking that people would buy a standard meal at a surcharge rate? This is really bad publicity for airtransat, never had I witnessed such poor food on an 8 hour flight. Waving the standard meal at a surcharge rate is truly uncool. Offering the hot bun as a standard meal to fulfil the long flight hot meal standard is a low blow, that's all I can say."

Pros: "Extra empty seats. Good entertainment. Decent service."
Cons: "Non stop noise. Flight attds did nothing to allow sleep througout long flight. Kosher breakfast was a sweet snack- not a meal or even sandwich."

Cons: "Late boarding, no assigned seating, virtually no options for buying food on board (and the small sandwich that was given for free was not good), no entertainment system, and no outlets for charging electronics."

Pros: "Seats were alright"
Cons: "Lost luggage and no communication since we landed"

Pros: "Entertainment"
Cons: "Our flight from Barcelona was late and we had to rush across the airport to get the connection to Toronto. By the time we landed it was almost time for the Toronto flight to depart. No information was given to the passengers when we landed informing them that the Toronto flight was waiting for us. No information was given by the ground staff either, just told to drop your checked bag off and get to the gate and hope the flight was still there. Would have been a lot less stressful if someone had said "don't worry, the Toronto flight is waiting for you""

Pros: "Once I finally got boarding it was quick and staff were helpful"
Cons: "Very uncomfortable I have back problems and found it difficult to sit when I had to use my seat belt. Once again staff making faces at each other showing their impatience with customers. Staff slammed overhead lockers and sighed clearly showing how unimpressed they were."

Pros: "They gave us water when we had to wait an hour before take off. It was not their fault we were delayed. They did wait for the 30 of us who were delayed from Lyon and did not take off without us."
Cons: "They did not answer my call (s) for water to take a pill. They never offered anyone earphones. There were no services at all on this flight as the seat belt sign was on the whole time."

Pros: "Super friendly crew from my seat area, clean plane and kind service"
Cons: "Lack of films available on the plane that we're appealing to a variety of audiences."

Pros: "For a traveller since I was a kid, this is one of my worst experiences"
Cons: "The line for the registration was sooo long! The staff never smiles, if you ask a question they loook at you as you were crazy, they are just hurrying up so they can go sit and chat together The bathroom were disgusting, my bladder almost popped The place is app small, i only weight 105lbs and I was in discomfort The tv, reminds me of the 1990's when you have one big tv for everybody or TV's in the middle of the row"

Cons: "No individual screens for entertainment"

Pros: "Efficient crew. Good movie selection for kids."
Cons: "Not enough food. My kids wanted Pizza they couldn't have- not enough My kids are registered to kids club- they had nothing more.... no extras no difference. Dirty toilet."

Pros: "On time, inexpensive"
Cons: "Uncomfortable space, narrow seats and corridor, poor food"

Pros: "They made us feel special. They thought about details."

Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."

Pros: "It was well heated because often airplanes are too cold, I get sick and also notice that some passenger start coughing, and also me after some hours. The personal was friendly and I knowticed that they tried to please everybody. Unfortunately there was a baby who cried most of the time and her mother simply was not able to calm her. I also travelled with two babies and small children every year long distances but mine always fell asleep and never cried. I know this is beyond your control"
Cons: "The food was not too good, I think I will order vegetarian the next time."

Cons: "3.5 hour delay at 7:30AM?"

Cons: "Possibly the tightest pitch of any airline seats that I've ever flown on. I'm short but I felt cramped, so I'm sure the 182 meter man next to me was really suffering."