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Pros: "Crew were helpful"
Cons: "Everything was great"

Cons: "Hello, I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again. On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests."

Pros: "It was a huge plane, normally on my trips from Toronto to Calgary its a six seater plane. I really enjoyed it being and 11 seater per row, with more leg room, a window seat, and no one in the seat beside me! Made for a much more comfortable experience. Was not what I expected for the price I paid for it. Was very please by that."

Cons: "Better, healthier food choices would be nice."

Cons: "Top marks for WestJet!"

Pros: "Everyone was friendly and efficient."

Pros: "Crew went out of their way to be extra helpful and accommodating, helped us reorganize seats to put our family together"

Cons: "They lost my luggage in transit from Toronto to Calgary"

Cons: "Premium seat was just coach seat with middle seat blocked. But you're in the first 3 rows."

Pros: "Staff was nice."
Cons: "Better communication in regards with mechanical issues."

Pros: "Yes the crew was great. They explained everything in good detail. Came around with drinks and snacks twice"
Cons: "Nothing really. It was all good"

Pros: "Everything. Thank you"
Cons: "Everything was perfect. Thanks."

Pros: "Nothing"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"

Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"

Cons: "My baggage did not arrive in my final destination"

Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"

Pros: "Service was very good."
Cons: "Nothing."

Cons: "I wish there were more food options"

Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."

Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."

Pros: "Nice plane, comfortable"
Cons: "We missed our runway and had to quickly ascend and retry. Disembarking the plane took 40 minutes due to the YYC skywalk being frozen. During this all communication with the passengers was minimal."

Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."

Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."

Pros: "Food was great"
Cons: "Not offered enough beverages... usually they come around more!"

Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"

Pros: "Plus section is very comfortable and service is very good. Food is so-so, but included in the Plus ticket price as are drinks. The flight attendants are always very accommodating and friendly and do a great job. I didn't use the entertainment system."
Cons: "Didn't care for the Turkey Crossient sandwich. All processed "Turkey" and very salty."

Pros: "Attendants were great - left on time and arrived on time. No problems."

Pros: "The flight itself was okay. Nothing bad to say."
Cons: "We didn't know that you need an app to watch movies on your own devices with West Jet. Y u need to download the app before you get to the airport, because the WiFi doesn't work at the airport or on the plane. I don't have data on my phone or tablet."

Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."

Pros: "Nice seat mates. Very good baby with attentive parents nearby."

Pros: "paying for plus was a nice bonus on this flight, given it was sold out."
Cons: "Delays in getting airborne. Also, the 30 minute wait for our bags in Calgary was ridiculous"

Pros: "On time departure, friendly and accommodating in-flight crew, very good included meal, clear and concise announcements from the first officer."

Pros: "Quick boarding, friendly crew."
Cons: "Not enough legroom."

Pros: "I liked the fact that all the movies food and beverages were included in my Plus seat."
Cons: "This was my first time booking a PLUS seat and never realized that row 2A seat sucks. Its a bulkead row seat that is by the window. This seat was worse to sit in than any other seat on the plane. This seat is located were the plane starts to curve in toward the front of the plane reducing the seat width, I have a 33" waist and it was tight. The arm wrests in this row don't come up as they stow your table, as well the leg room is only as good as a regular seat because of the bulkhead location. So FYI do not book this seat on a long flight."

Pros: "There was one nice, friendly flight attendant. Nice to have a variety of beverages and pretzels offered (I feel I don't expect this anymore from domestic flights-- usually just expecting the coffee or water option)."
Cons: "The seats were up there with the most uncomfortable I've ever experienced--mostly due to the lack of ability to recline. I feel a four hour flight is sufficiently long enough to provide people some space to relax. We were delayed for whatever reason, lack of communication from staff to the passengers that were boarded really quite early (perhaps too early). One of the staff, while nice enough, was being a bit snarky to people as they were trying to, what I thought was helpfully, give them their garbage."

Pros: "I just love WestJet"

Cons: "Both my flight to Toronto and my flight back to Vancouver were delayed by more than five hours."

Pros: "Nothing"

Pros: "Selection of entertainment good."
Cons: "Last minute seat changes at loading time. Seats must have been randomly selected because couples previously seated together and on the same locator number were now separated. Many of the couples and family members were left to work with other travellers who were facing the same situation. Families with children?"

Cons: "I had a very rude and mean flight attendant. I was yelled at and wasn’t offered any beverages or food afterwards. I was ending a phone call with the rcmp and without rudely hanging up on him due to my truck being stolen and being out of the country for 11 days. I was yelled at from 6 rows away in a very arrogant rude tone for the whole plane to hear. I was embarrassed and uncomfortable for the rest of the flight as well as being in a bad mood. Not being offered any beverages or food afterwards also made for a long flight. Was not impressed in the slightest as I fly with west jet every week and have never had such a rude flight attendant."

Pros: "Free upgrade and gate check!"
Cons: "No checked bags or meals for economy passengers"

Pros: "I am mute and the staff did a good job of understanding that and accommodating the way I communicate. (still wish more staff knew American Sign Language; that remains the best flight ever)"

Pros: "I checked-in at home and went to the gate directly. It saved me time. Boarding was not closed until the last passenger was on board. They were picking out passengers close to boarding time from the security line to get them to the expedited line. The flight was ahead of arrival time."
Cons: "They checked-in my carry-on luggage They were out of some sandwiches very early."

Pros: "It was very enjoyable all round."

Pros: "Everything,."
Cons: "Too short"

Cons: "WestJet offers very few services."

Pros: "The staff was generally very attentive, friendly and professional"
Cons: "I didn't have any negative experiences."

Pros: "On time"

Cons: "No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system."

Cons: "Be on time."

Cons: "Flight left an hour late. Cramped seat. Only one drink service on a 4.5-hr flight. Disappointing."

Pros: "Crew was friendly"
Cons: "Not as nice as the flight to and from Honolulu"

Pros: "on time, comfortable (business class"

Pros: "Our plus seats were very comfortable. The service & demenour of the crew was mediocre. The evening meal was quite good although We were never offered a second glass of wine with our dinner."
Cons: "The breakfast was terrible. The pastry was soggy & was served with a bottle of Yop. That was it. No coffee or anything else."

Cons: "Unreasonable delay, not very friendly crew."

Cons: "Luggage took forever to get in Halifax"

Cons: "Our flight was delayed from Honolulu. This made Customs and Screening stressful...as there was only 45 minutes to get through and then to the gate. No one advised that there was another plane shortly, which would have reduced the feeling that we had to sprint down to the gate. Otherwise a very good flight"

Pros: "I traveled with 2 kids so we liked all the options for entertainment ."
Cons: "I did not like the fact that on the flight to Toronto our seats were not together at check-in. I had to sit seperatly from my two kids. Because that flight had only window and isle seat, whereas the returning home flight had window, middle and isle... That was much more comfortable"

Cons: "Flight 25min delayed"

Pros: "Media choice"
Cons: "Crew was very unorganized, had a lot of noticeable blips in service"

Pros: "The service was terrible, the crew did not care about anything and not willing to help or resolve issues."
Cons: "I did not like the Air Canada service."

Pros: "Returning to London and Paris in 2018 and hope w/ no snafus"

Cons: "Ran out of food.."

Pros: "I didn't eat but everything else was awesome! Thank you"

Cons: "No hot water. Limited movies/tv shows"

Cons: "Plane delayed on tarmac in Toronto for 3 hours due to no ground crew to bring plane to gate."

Cons: "My flight was at 6 am and I fell ill with strep throat the morning of. I had not gotten flight cancellation insurance so I had no choice but to board the flight while feeling sick. The illness got rapidly worse and before I knew it I had a fever and was nauseous and dizzy and was overall feeling terrible. For the first half of the flight I tried to sit through it, but it became too much as I was squished into a middle seat and was overheating extremely due to the fever and started to get overwhelmed and felt claustrophobic. At this point I decided that I could not wait out the rest of the flight in this middle seat so I went to talk to the flight attendants to ask to be moved to a seat with more space. Now, I had not slept at all the night before (because I had to take the bus to the airport at 2 am) and felt very overwhelmed with being so sick and so when I went to talk to the flight attendant I started to cry and told them I was feeling claustrophobic and wished to be moved to a seat with more space because I was very ill. I emphasized that I was sick and had to repeat this many times, but the flight attendants seemed to think I was having an anxiety episode even though I repeated many times that I was very sick. It took them HALF AN HOUR to find me a new seat. I spent this time standing while I felt extremely dizzy like I was going to pass out. I feel the situation was handled very poorly. Two of your flight attendants started trying to counsel me on anxiety and seemed to completely disregard the fact that I was extremely ill and that was causing me to feel claustrophobic (to put things in perspective, I spent the next 3 days unable to move from my dads couch, unable to eat anything, and had to be taken to the hospital because I could not even drink water). The illness started right before I was getting on the plane and at the time of boarding I had no idea how quickly it would get so bad. As an example of how poorly this was handled, one of the flight attendants handed me a pen and told me to "name my anxiety, and why I was feeling anxious and to write reasons that this may make me feel anxious" it was ridiculous. Here I was, about to pass out I was so dizzy and it took them half an hour to find me a new seat (I understand that the flight was very full but there were empty seats available). I kept repeating, I feel dizzy, I feel nauseous, I'm very sick, I need to sit down, please find me a seat and they spent half an hour trying to give me a therapy session on anxiety. I am extremely unhappy with this experience and feel like it was dealt with terribly by the staff on board. When a customer says I'm very ill with a fever and it's causing them to feel claustrophobic and they need to be moved to a seat with more room, the staff should not spend half an hour trying to counsel them on anxiety while the customer is standing there about to pass out. This experience made me feel like I wish to avoid traveling with Air Canada in the future."

Cons: "Why did I have to pay to select my seat? Isn't that the point of purchasing a seat at all? Silly."

Cons: "movie"

Pros: "Air Canada has one of the best buy on board menu's of any North American carrier. They even allow you to purchase Business Class meals (subject to availability of course). Flying on the older 767-300ER also has more shoulder and leg room than some of Air Canada's newer configurations for the 787 and 777."
Cons: "Air Canada's boarding process is a bit frustrating. On American Airlines and United Flight attendants make announcements over the PA to (a) step out of the aisle to let people pass, and (b) place larger suitcases in the overhead and smaller bags under the seat. That way they try to ensure there is enough bin space to accommodate everyone. Passengers on Air Canada stuff everything in to the overhead bin and nothing under their seat, leaving little for those boarding after and delaying the flight because flight attendants are looking for bin space. If they were more pro-active, it would speed things up."

Cons: "We took off 1 hour 15 min later"

Cons: "Cattle call"

Pros: "Family emergency, changed flifgts home, we were treated very well, under the circumstances"

Pros: "Needs wifi"

Cons: "Took us 13 hours total to get from Vancouver to Toronto"

Pros: "An incident the day of our flight left us with a pet with nowhere to go but come with us. Usually you need to give a fair bit of notice to bring a pet into the cabin but the staff couldn't have been more helpful in getting all of us to our destination. They turned an incredibly stressful day into an easy and relaxing one."

Pros: "Are they ever friendly? Concerned about their customers? It's unreal how indifferent they are to your time and comfort!"

Pros: "="

Pros: "Got seats beside washroom so they don't recline. Makes it a tiresome journey. Fast check in, great pilot"

Pros: "On time clean"

Pros: "Generally the flight was just fine."
Cons: "Nothing stood out as being a problem."

Cons: "Needed to reschedule got no help from Air Canada"

Cons: "The Centre chairs are uncomfortable."

Pros: "It got me where I needed to be."
Cons: "Temperature was very cold at times."

Cons: "Plane delay due to passenger on cell phone before takeoff"

Pros: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Cons: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"

Cons: "I took AC from Toronto to Japan, and Rouge from Japan to Vancouver. There is significant difference in airplane and service."

Cons: "There was 3 hour delay on the first flight, that made me miss my connecting flight then they booked another flight which was not a direct flight but with an additional stop. I reached Toronto 7 hours later than my original landing time"

Cons: "Not even chips"

Pros: "the accommodation of the carry on in the compartments, it is absolutely disturbing and dangerous; specially and such of huge plane like the one I flew. Passengers should have the right to have a least 1 registered for free luggage to avoid such of chaos, possible injuries and delays. i feel horrible for the flight attendants for such of task of carrying and moving so many luggages."
Cons: "The fact that traveling International for so many hours, I was treated like I was flying Domestic. No, food, no drinks. In the past airlines complained about cost of fuel, gas, but now is cheaper and we PASSANGERS never have any consideration flying. Another fact is the seatis are too small, I had to share my seat with two overweight women and they occupied part of my space, I was so uncomfortable, I requested for another seating and was not possible due to the fullness of the plain. I standed up many time not rubber and feel the heat of that person on my left side. overweight people should be suggested to buy double seating."

Pros: "Good seats"
Cons: "Luggage was lost from Vancouver to Seattle with absolutely no communications and I had to chase it's whereabouts the next day"

Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."

Pros: "food choice are awful. I am allergic to bell peppers and avocado, so there is little I can eat"
Cons: "this was my second flight in two weeks that was delayed out of Vancouver. Last week to Newark we were delayed 4 hours due to a tire needing changing, got into New York 4 hours late. Yesterday, the flight was again delayed for 90 minutes while mechanical repairs were needed. Several people missed connections. It is making me think that I cannot trust the timing of your flights and as I am going to Paris through Montreal on Sept. 25th, I feel I should change my flight to give myself more time to make my flight to Paris. I currently have 1 hour and 5 minutes to make the flight. Do you think I should change my flight and will I be charged for it. Please advise."

Cons: "Baggage misplaced"

Cons: "I almost missed my connecting flight due to AC delaying departure in Vancouver. I received no solid information from the stewardess on the flight on whether the connecting plane in Toronto would wait. I mean, really. There was never any explanation as to why the Vancouver flight was late either."

Cons: "Delay after delay."

Pros: "On time boarding and on time landing"
Cons: "Shaking moves just before landing, very scary"

Cons: "Original flite cancelled!!"

Pros: "Air hostess’ were really nice"
Cons: "No snacks offered"

Pros: "Friendly crew"
Cons: "Seat wasn't reclining and was very uncomfortable"

Pros: "The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages."
Cons: "We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers."

Cons: "We were fee'd to death. For example, this is the first time flying Air Transat where we had to pay extra for luggage and the cost was incredibly high! I feel ripped off."

Cons: "To have known that you had to do security twice without leaving the boarding area."

Pros: "Crew is nice."
Cons: "Had to wait 15 mins because our gate was in use. Seats are old and hard."

Cons: "We boarded late and arrived late."

Pros: "There was an empty seat next to mine so could stretch my legs..."
Cons: "Late departure, late arrival... Had to use a ptv which took forever. Had to run for connection flight."

Pros: "Boarding was almost on time. Crew was good."
Cons: "Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute."

Pros: "The seat was nice"
Cons: "Seat options could be better"

Pros: "The crew service was polite and efficient. As I have long legs, the distance between seats means I can't move around much."
Cons: "Travelling in economy class means the food is okay but not great. It used to be better a few years ago before the intense competition between airlines for passengers."

Pros: "Boarding arrangements."
Cons: "Foods."

Cons: "The only thing Air Transat could do better is punctuality. They do everything else very well and then spoil it with late arrivals and departures."

Cons: "Better notification that I was going to be charged £50 for each piece of luggage"

Cons: "Flught was 90 mins late leaving becuse of equipment failure. Missed my meeting."

Pros: "Flight was quiet and uneventful. Kudos to the pilots."
Cons: "Our flight from YEG to YYZ was delayed by over an hour. Normally this wouldn't bother us, as we did not have a chance to get flight, however, we felt we were deceived and lied to by Air Transat at the gate. Specifically, the staff at the gate indicated that our flight would be delayed "intentionally" according to airline policy, to take advantage of favourable tailwinds to get the flight to YYZ on time. This explanation maked no sense, and was unfounded from a cursory Google search. When we finally boarded an hour later, the captain on the flight indicated that the plane was actually LATE arriving to YEG from a previous flight. I'm not expecting any specific reimbursement for the inconveniences to us or our family picking us up, but we and other customers should NEVER be decieved. If the flight is late, tell us, and indicate whether connecting flights (for those that have them) will be withheld or not or to make appropriate arrangements if otherwise not possible."

Cons: "No charging outlet for tablets or cell phones"

Pros: "It left fairly promptly. Service was efficient. The seat was comfortable."

Pros: "Hassle free and easy. Since our airport arrival was ddlayed by rush hour traffic, the check jn process was made easier by the Air Transit attendant's assistance to be processed through fast track security clearance."
Cons: "The Food and Entertainment raiting above should be understood as Not Applicapble"

Pros: "Food was better than on my flight to Porto"
Cons: "There was no water in the washrooms from the start of an 8 hour flight!"

Pros: "Courteous crew"
Cons: "Didn’t leave on time"

Pros: "The staff were very helpful and the flights were comfortable."
Cons: "The food was catastrophic, just mush."

Pros: "Reliability and flights departed and arrived as scheduled"

Pros: "Great video system."
Cons: "Seats and legroom are insufficient."

Cons: "The washrooms were a disaster"

Pros: "Extremely friendly staff and wonderful service"
Cons: "It was all good."

Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"

Pros: "Flying with Air Transat is pretty painless and stress-free. Check-in is quick and the service onboard is quite good."
Cons: "I wish ther were more meal options."

Cons: "2.5 hr on tarmac before departure"

Cons: "The flight was delayed by almost 2 hours and there was no notification about it so that I could've planned my journey better. Even though the flight was delayed - the airport boards also showed the flight to be on time. Due to that I showed up on time of the original flight time and had to wait a long time at the airport."

Pros: "Excellent baggage drop off and boarding in London. A surprise, quite pleasant meal. Good film choices. What's not to like?"
Cons: "One bathroom down meant the others were overworked."

Pros: "The crew was nice and friendly."
Cons: "County check-in online and delayed 1.5 hours"

Cons: "Antiquated electronics use procedures"

Pros: "Stewardesses were great..... Very Helpful"
Cons: "Plane was dated ..... Bathrooms not clean."

Pros: "Helpful and friendly attendants."
Cons: "Cabin was too cold."

Pros: "It was a mediocre flight, what can I say: minimal leg room, right isle spaces and not nearly enough room to be comfortable. The in flight accommodation was a nice touch. No snacks but free soda/juice/water provided"
Cons: "Nearly zero personal space. The leg room was so minimal for a woman of 5'6 that when the lovely person in front of me reclined I had no choice but to invade the person next to me. There were no snacks provided and overall an uncomfortable experience."

Cons: "Sitting in Toronto for three hours past scheduled boarding, minimal information. Missed my train out of Gatwick and only two pieces of luddage out of three."

Pros: "Great, smooth flight and landing!"

Pros: "We paid extra for the options plus on this flight, which meant that we were able to choose our seats, we were given snacks, bottles of wine with our meal, blankets, pillows, face masks and headphones. Everyone else had to pay for these items on flight (if they wanted them). As a result we felt like royalty."
Cons: "Unfortunately you can never escape the family with the screaming baby..."

Pros: "Friendly service, modern aircraft"

Cons: "The seats were very uncomfortable and mine wouldn't recline. There was no leg room . I sat by a larger woman and had no body space . I was touching her the whole time . I couldn't sleep the whole time. It was like torture."

Pros: "extra leg room extra luggage allowed priority boarding because I had option plus on the international leg of the journey"
Cons: "No individual TV screen. No option plus offered No movies staff a little irritable when I asked to buy food as they were all attending to club class. staff much more pleasant on the international leg of the journey"

Pros: "The flights were efficient and streamlined. There was very little waiting and no luggage issues."
Cons: "The flight attendants were not pleasant or helpful. They were rude for no reason to the passengers."

Cons: "Older, tight space plane with a kids movie on overhead screens."

Pros: "I upgraded. What a difference!! First time travelling by Air Transat but hopefully not my last!! Great experience from start to finish."
Cons: "No complaints. Everything was great! Wish we could give more than 5 stars to some of the categories. The crew were amazing!!"

Pros: "Nothing much"
Cons: "Deboarded at farthest terminal, they misplaced some of our luggage, moved location of luggage retrieval to further away after making us wait for over an hour. Took forever to finally have luggage arrive."

Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."

Pros: "20min early and excellent crew"
Cons: "Wifi entertainment went offline 30mins and and never restored. So no movies"

Pros: "Absolutely terrible experience"

Cons: "Boarding was a little challenging but that was more a function of updating and construction at Faro airport."