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Pros: The whole flying experience was great for a great price!

Pros: Very attentive crew and excellent food!

Pros: Nothing

Cons: Customer service

Cons: It would be appreciated if the movie were more updated.

Pros: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed

Cons: The rest of the food, all asian menus; however, the cree tried their best to feed me

Cons: Food is catered for one group of people, should be more international.

Pros: short (14 hours) flight. food is okay as airplane food. seats are pretty big.

Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds.

Pros: The boarding was easy

Cons: My luggage was lost even when there was 4 hour layover. I have no clothes to wear.

Pros: Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay

Cons: Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc.

Pros: Almost 4 hours. Reason 'traffic." Lame

Pros: Crew was nice plane was comfortable

Cons: I have flown to Philippines many times with other airlines i hate to say it but PAL food is terrible The flight is long already but there was almost 2 hour delay and once i arrived in Canada it took about an hour to retrieve luggage Because i couldnt charge my phone due to no functional USB at my seat i was afraid i wouldnt be able to contact hotel shuttle

Cons: Check-in counter at airport. Long line. Boarding was pretty bad. Otherwise -- everything else was good/excellent

Pros: The seat was comfortable, and the crew was friendly

Pros: Can’t complain having a whole row for myself in such a long flight and amazing crew

Pros: Seats were nice

Cons: Complementary water... It was a decently long fly not to offer anything.

Pros: Entertainment

Cons: Everything else

Pros: Crew very friendly

Cons: Seats are hard and uncomfortable

Pros: Good collection of latest movies.

Cons: Cheap flight with no proper in flight services. No beverages served until after Meal was served after 2-3 hours. Was able to ask and get wine. Food was mediocre and breakfast was a cheap sandwich offered in hand. 2 meals in 12 hour flight, Rice with chicken and Noodles with chicken

Cons: After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping....

Pros: The crew is excellent, specially their head of hostes Flying is good Star alience Golden card is very good in every thing and they respect it here. Well done

Cons: 30 mintes delaying in departure Food should be better and should have the sign of Halal/Muslim food Entertainment should be more exciting

Pros: Crisp boarding

Cons: The legroom is appalling!

Cons: Check in person was very rude

Pros: Efficient service and boarding

Cons: Really old plane with questionable maintenance

Cons: No wheel chair was provided for my husband and the crew did nothing to get us one. I have complained to the Singapore office and airport no too. My struggled all the way to the taxi stand. As it is he is already an asthma patient. I met the crew at the immigration and they walked away.

Cons: Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage

Cons: Connections can be imporoved

Cons: The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows.

Pros: The crew was awesome, seating is never comfortable for a long flight.

Cons: I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time.

Pros: It was on one of their newer planes which meant that we had decent comfort and entertainment!

Cons: The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.

Cons: Very bad food my options were pork and vegetarian. Chicken finished.

Pros: The crew were helpful, pleasant and professional

Cons: There wasn't anything we actively didn't like. It was a good flight.

Pros: I will recommend to my friends and families.

Pros: It was cheap, had a pretty good selection of movies, was able to choose my seat.

Cons: The food was pretty mediocre, staff was pretty stingy with drinks, ran out of drink choices, not that comfortable seats for a 15 hour flight, most of the staff was pretty rude to non Chinese customers. You get what you pay for.

Cons: Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person.

Cons: The crew was not very attentive compared to other times I have flown business class. Not very solicitous in terms of offering water regularly, etc. Also, surprisingly little food offered over a 14 hour flight from Shanghai to New York. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. Not very satisfying.

Pros: The crew, the plane, the professionalism.

Cons: More legroom!

Pros: Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation...

Cons: Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster

Pros: Nothing

Cons: Customer service

Pros: Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem.

Pros: The flight attendants were very nice and helpfult

Cons: That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member.

Pros: Fast check in&boarding Crew Seats space for legs Flying stable

Cons: Flight delayed Food doesn’t have any sign for halal/muslim food! Entertainment was boaring

Pros: Left on time.

Cons: Food very unappetising. Poor movie selection

Pros: Price

Cons: This was my 2nd international flight with China Eastern Air. Both were delayed out of SFO because they didn't have planes. I missed my connection (even though I had a 4 hour layover)

Pros: Flight was on time and efficient. Crew was polite, professional and efficient. In other legs of this trip the experience was not so good. On this leg, however, I noticed that the crew was very accommodating to the passengers and never seemed bothered by special requests.

Cons: Food was okay. We ordered 4 different types of vegetarian meals, but only received on type of vegetarian meal. Movie selection was not great, but I still appreciate that each seat has its own personal on demand video screen.

Pros: food, crew, comfort were Okay. In-flight entertainment could use more improvement -- probably more asian content or travel-related shows.

Cons: the 6-7 hour delay was handled very poorly -- lack of information; no airline manager so the answer all passengers received were "We are sorry but we aren't in a position to answer that." When asked about possible compensation, the ground crew answered "We'd have to wait until we reach Manila (which was at least 17 hours away)" -- This just made passengers more irritated and the ground crew were forced to call airport security. boarding very unorganized on our return flight.

Pros: Currtious attendants.

Cons: Dis orderly lines. Too many long lines

Pros: Check in counter ground staff was very helpful

Cons: Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children.

Pros: i like d plane used. its 330 wd new biz class lie flat seats.

Cons: delayed

Cons: Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight.

Pros: The ticketing and boarding process went well.

Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.

Pros: Very attentive crew and excellent food!

Pros: It was cheap, had a pretty good selection of movies, was able to choose my seat.

Cons: The food was pretty mediocre, staff was pretty stingy with drinks, ran out of drink choices, not that comfortable seats for a 15 hour flight, most of the staff was pretty rude to non Chinese customers. You get what you pay for.

Pros: Entertainmet

Cons: Everything else

Cons: Late getting off.

Pros: nothing

Cons: Crew were super grouchy, and we sat on the runway for an hour, had to go back for more fuel. Pilots never updated us and crew were rude.

Cons: More staff needed at security clearance

Pros: The price was absolutely amazing, dollars to miles it was the best bargain on a trip ever. Crew responded very quickly, and handled everything excellently.

Cons: The seat could have used a little more cushioning, the fasten seatbelt sign was on the whole flight so passengers weren't really sure when it was okay to move about the cabin.

Cons: For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns.

Pros: The crew we're very nice

Cons: I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good.

Pros: For such a long flight, the seats were roomier than I expected - 2 at the sides, so there wasn’t the discomfort for a middle person.

Cons: The food was fine, but I was happy to have brought my own snacks along.

Pros: Crew was great!

Cons: I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected

Pros: On time

Cons: No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored.

Pros: Courteous and accommodating crew

Cons: Food was so so.

Pros: Service, Food, timing, price

Cons: Seats were too narrow, but problem with A380 instead of Airlines.

Pros: Nothing

Cons: Everything

Pros: The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai

Cons: Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew.

Pros: Excellent, fully reclinable seating in business class, along with superior service

Cons: Limited and relatively poor selection of movies and music on offer

Pros: Nothing

Cons: Customer service