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Pros: "leg space"
Cons: "entertainment system, punctuality of flight"

Pros: "Nothing really stands out, other than they did feed us. Similar flights in the US only offer complimentary beverage service and food for purchase."
Cons: "Super tight seating, both in the space between the rows (my knees hit the seat in front of me), and in seat width. I am not a big person, and felt the seat was really narrow. Flight full, so no room to stretch out. Interior dated and grungy. Not a comfortable journey."

Cons: "It was pathetic wheelchair access in Dubai international Airport. They made passenger walk instead of providing wheelchair. It was a long walk for passengers, who could not walk well."

Cons: "It was not working & crew tried to reset 5 times. Seating is also horrible."

Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."

Cons: "Quality n quantity of food. It can be improved.. as well as snacks or jalpan itmes should not be repeated in d same.flight."

Pros: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Cons: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."

Pros: "On time.."
Cons: "The overhead light did not work and the headset plugin socket was broken. One of the toilets was permanently doctored as 'occupied' by the crew for their own use to change etc..."

Pros: "good food and support for wheelchair but have to wait longer then expected"

Cons: "I didnt like first of ur food cz only sandwich was not enough for food"

Pros: "The staff were good, friendly and willing to serve The flight arrived almost 2 hours before schedule"
Cons: "The security didnt have the priority lane The entertainment was not working and took 2 hours to get it fixed"

Pros: "As I boarded Air India New Delhi to San Francisco, I felt it like a "senior citizen " flight. Most of my time went into connecting with elderly people around. Most of them were first time travelers. Curious ,anxious , innocent and slow learners ; I enjoyed helping them out with tinny tiny tech bits. The collection of Indian music , movies was good to , suiting to Indian taste ! And the food was good !"
Cons: "Boarding the Air India New Delhi to San Francisco was one of the most adventurous experience for me! The Mumbai - New Delhi journey was short and sweet ! As the connecting time was around 2 hrs , I had to rush to board the next flight. The connecting bus to the airport made me wait for a long time and I reached the gate quite late after the boarding was over! And after all this drama where I rushed and ran through ,crossing the domestic airport ; there was a long queue for general security check. I ran to the immigration , rushed through the security check. And finally reached the gate. I forgot , I am pregnant ! I was told there , I will have to shift to another seat due to "emergency" exchange reason ! Oh gosh ! I felt , I deserve a round of applause for making it there and I was offered an exchange ! It's unbelievable, but the flight got delayed by 3 hours! Yes, you read it right , by three hours ! The crew members were not that prompt and welcoming ! The flight toilets weren't sufficiently equipped with the necessities. They was no hot water flowing through many taps, seat-covers were missing, even the basic toiletries were."

Cons: "Old aircraft. Seat cushions were not comfortable. They were hard & kept sliding out. Arm-rests were worn & looked dirty. Toilets were very dirty midway through the flight & werent't cleaned."

Pros: "Flight made it 10min early than the reported time, despite the late boarding."
Cons: "No wifi. List of movies, songs and TV shows is very limited and outdated. Seat remotes have missing buttons. some of the sealed blankets (provided on seat) were very dirty, can see that someone cleaned their earwax on it. Food is mediocre. Boarding was an hour late."

Pros: "Food, convenient and very helpful"

Cons: "We Choose Jain meal, no jain meal provided . At Delhi airport no wheel chair arrangements provided. My mother required assistance, we didn't got seat which we were requested . We have to seat separately. Air hostesses were totally unprofessional."

Pros: "Crew very competentant and attendants very courteous."
Cons: "Food a bit spicy!"

Cons: "The Screen was not working and nobody from Crew care too...."

Cons: "Food was not cleared in a timely matter. The quality of food was not good, the flavors were just simply not up to standard compared to other airlines. Also they consistently did not have a non-veg option, how is that possible in this day and age?"

Cons: "No service. Boarding pass didn't work. At the check-in counter a tour group bribed the workers to skip the line."

Pros: "The ground crew as well as the cabin crew was extremely helpful. My arm was in sling and I was traveling with my 3 yr old so they helped me everywhere from carrying the baggage to providing comfortable seats."

Cons: "Flight delay almost compromised connections to next flight."

Cons: "At first, Air India checked our bags and made us wait for approx 4 hours in airport saying flight delayed and later after 4 hours said flight is cancelled and told everyone to go back home and come back next day to their office that is located away from the airport to rebook the ticket and they did not offer to refund the ticket. They never gave us our bags until after 8 hours something. They never cared of anyone for the entire 12 hours while we were in the airport. We had to spend our money to eat during the 12 hours time spend waiting and ended up booking a hotel room and buy another ticket from a different airline as Air India said they will not be sending us to the next flight as that is for the new passesngers only. Unbelievable experience. We had several stuff tied up to do once we arrive and we went through a nightmare to figure out several items. We did not have phones to communicate and had to go through hell to find a phone to talk with our kids who spend lot of time buying us the hotel room and air tickets for the next day on a different available airline."

Pros: "Once on board crew is as always extremely courteous."
Cons: "No notifications of flight delays, no updates, I get it it’s Kathmandu not Narita but still."

Pros: "Excellent courteous service, frequently serving food, nice decor"

Cons: "I did not like that during web check in it did not show me where the washrooms are located, and i ended up have seats by washroom, which ruined my trip. The seat that I had 38C made a noise as soon as someone flushed. This was annoying."

Cons: "Everything"

Pros: "Attentive ground staff and crew and punctuality"
Cons: "Planes need to be maintained better. This Being 787 couldn’t have been more than a few years old and yet it looked already dilapidated. The screens didn’t work properly, the control for the entertainment system was stuck and some seats did not recline anymore. Unfortunately this is not an isolated issue as we observed the same in a Frankfurt-Delhi flight, also on a Dreamliner."

Pros: "Overall service."
Cons: "Malfunctioning entertainment sercie,"

Pros: "Seat was comfortable, crew was ok"
Cons: "Food was not so great. The lounge had "packet coffee""

Cons: "Tray table was dirty"

Pros: "Will never fly air india again"
Cons: "Restrooms were not clean at all. Service was very mediocre"

Pros: "Punctuality and good food"
Cons: "Overall maintenance of cabin particularly the wash room was poor .Even soap tap was not there in the toilet used by me Entertainment system was not functioning.Even the plug for the headphones was totally damaged.So I was totally deprived of any entertainment during the flight."

Cons: "Tv didn't work in both directions to and from Chicago to Delhi. Makes it a very long journey. Apparently it is too expense to repair or replace Food very mediocre"

Pros: "Food and crew service was okay. Flight seems to be old and not maintained ptoperly. Leg space was okay and entertainment was not good."
Cons: "Leg space and entertaiment was not that good."

Pros: "Crew"
Cons: "Plane needs better cleaning to minimize smell"

Pros: "The price and AI staff attitude/demeanor were both very good."
Cons: "The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline."

Pros: "It was on time and reach on time which is amazing"
Cons: "The cabin crew weren't as warm as the international flights"

Pros: "On time and courteous staff"
Cons: "Nothing"

Pros: "Seats are not good some issue with the extracted mode."
Cons: "Comfort level"

Pros: "Nothing"
Cons: "Many seats on the plane were empty and I tried the touch screen consoles in 5-6 seats and none of them seemed to work. The plane was old and poorly maintained."

Cons: "I had the worst possible experience flying Air India back from Delhi to NY. I was at the Delhi airport, cleared all the different levels of security and was provided with my boarding pass. After which I went to the gate looking for a seat during which time it was announced that the flight has been delayed by a few hours. I arrived at the gate and there was no more seats left, so I decided to go sit right outside the gate as I did not want to stand for 3 hours especially since I was unwell and was taking antibiotics for my severe cold and sore throat. I sat down on a reclining chair right outside the gate during which time Air India apparently preponed the flight and apparently announced my name on the loud speaker. I say apparently because I do not know if I possibly dosed off fora few minutes or this actually happened. The reason I say this is because after I missed my flight and went to the counter, the representative and even the manager repeatedly told me that the flight was never delayed. When, with a strong voice, I told them that how can they lie about that they apologized and said yes the flight has been delayed. The fact that hey can lie to my face makes me believe that they did not even announce my name. Furthermore, after they announced my name they even had time to unload my baggage from the flight. If they had time to do all of that, they they should have continuously announced my name. I was right outside the gate, I would have heard it! After all this, they refused to put me on the next flight. They said the next one available was in 4 days and would cost me $1,100! I had to run around at 3am in the airport trying to figure out how to get back home while I was sick! They refused to help me in any way. DO NOT FLY AIR INDIA, THEY DO NOT CARE ABOUT THEIR CUSTOMERS!! How can you leave a passenger who has a stamped boarding pass and is sitting right outside the allotted gate! Did they expect me to stand outside the gate for 3 hours at 1am if their were no seats available there!"

Pros: "less then expected"
Cons: "help and services"

Pros: "Food and crew."
Cons: "Entertainment system didn't work at all including movies and flight details. There was no parking spot fir the plane upon arrival."

Pros: "Nothing"
Cons: "Everything"

Cons: "Entertainment system, reading light and bath room quality are too irritants. Very dirty aisles, crew not engaged enough, kitchens are run over by passengers directly."

Pros: "Boarding procedure is poor"

Pros: "On-time arrival."
Cons: "It wasn't made clear to me that I needed an infant ticket for a 1 year old who was traveling on our lap. The amount was small (<$20), but it did cause a hassle for us at the last minute, especially because the baby was in a cranky mood!"

Pros: "The service was very good thoigh"
Cons: "Things did not work on the plane like my entertainment system. The food was horrible. I really feel as I was a coach passenger with how old everything felt."