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Cons: "Wi fi wasn’t working I didn’t understand the media and it didn’t work No screen"

Pros: "Quick boarding"
Cons: "More room"

Pros: "The crew was good. I LOVED the fun mileage game while waiting to board."
Cons: "Not everyone knew to download the app for the purposes of onboard entertainment so that should have been announced a few times."

Pros: "wi-fi as a t-mobile customer"
Cons: "having cabin crew remind people to put blinds down for a red eye. Some folks were oblivious."

Cons: "first class seats were not that comfortable and would not recommend taking this flight as a red eye"

Pros: "LOVED the free text/messaging and movie/TV streaming!"
Cons: "At 6'2" and 200lb, the seat was a bit cramped (mostly leg room), but otherwise no complaints with the flight or the crew."

Cons: "Nothing"

Cons: "No seat assigned at check in. I got the window seat on the last row, right next to toilet and not reclining. :( No entertainment system on such a long flight unless you rent a tablet from them"

Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."

Cons: "Smooth and uneventful"

Pros: "Nice crew, intermittent information by crew, Plane ended up leaving ontime despite being delayed initially"
Cons: "Had to go outside via ramps onto tarmac to take a bus to the plane which involved waiting on bus for 25/30 minutes before it moved! Then off bus and up ramp onto plane - not most comfortable process! So it wouldve been better simply to board plane at the gate, and no delay- plane initially delayed"

Cons: "Food"

Pros: "none"
Cons: "Cause the flight was canceled I have to call the airlines to get the refund, which not 100% refund, it makes me disappointed"

Pros: "Free movies"
Cons: "No free snacks"

Pros: "I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference."
Cons: "When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating."

Pros: "Plane shakey poo. Me so scared."

Pros: "Fast flight"
Cons: "Too warm. Screen wouldn’t shut off so we could sleep"

Pros: "Most everything"
Cons: "No bottles of water for sale and not enough water to drink, and one bathroom broken without possibility or offer of using first class bathroom to cut down the line"

Pros: "Free movie and tv selection was amazing"

Cons: "Too warm."

Pros: "I liked the ability to be able to order food and drinks over the screen."
Cons: "-Need more food/sandwich options, and a Bloody Mary Mix (virgin) option. -wished the seats had more leaning ability, as my neck hurt a bit. - service on 1416 from LAX to JFK was very good, the stewardess was nice and pleasant, much better than some of the male stewards."

Cons: "Not enough leg room"

Pros: "Professional service."
Cons: "No xfiles"

Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."

Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"

Pros: "Everything"
Cons: "N/A"

Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."

Cons: "There were no headphones available on the flight, the seatbelt signs were half working, half not, and when I tried to use my own headphones- the jack in my seat was not operable. On the Alaska flight on the way out, the seat was broken and I couldn’t recline for the whole 7 hour flight. It just seems as though there is a repair issue with Alaska/virgin airplanes."

Cons: "3 hours delay"

Pros: "I liked nothing"
Cons: "I didn’t like everything"

Cons: "You are no different then other airlines. Nothing sets you apart."

Pros: "Nothing to like"
Cons: "Joke airline. Broken seats. Zero service."

Pros: "I like people who work for Alaska they try they best are very professional and polite."
Cons: "I travel from Hawai to New York with a laid over in San Francisco In the airplane around 6 hrs fly the offer only one time drinks. Went I check my luggage in HNL they tell me will go all the way to JFK airport , went I was in San Francisco they call me to pick up luggage because they don’t sent to New York. Went we arrive to San Francisco airport they delay fly for 3 hrs I have a hotel in NY to sleep for 5 hrs before I pick up rental car and start to drive to my next trip . I lost my hotel reservation, again only one time they offer drinks and food was not good in airplane ."

Pros: "Short and smooth"

Cons: "My seat didn’t recline, and the flight was too full for me to move seats. On a red eye this was a real disappointment for me."

Cons: "I was bait & switched from $290 to $398 on a Kayak ticket with Alaska Airlines. I have a lengthy customer service email chain & it is NOT resolved. I’m an experienced traveler and customer of Kayak - who is very unhappy."

Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"

Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight!"

Pros: "Very friendly crew. The boarding process was one of the best I have experienced."

Pros: "Exit row for no upgrade price!!!"
Cons: "Everyone should be like Southwest and not charge for bags"

Cons: "We can't get boarding pass in Taipei. Hence, we have to go through Canadian immigration process to obtain boarding pass, then enter US immigration zone for US immigration process before get on board."

Cons: "My luggage was never transferred"

Pros: "It was good"
Cons: "Can’t really think of anything"

Pros: "Friendly service"
Cons: "Nothing"

Pros: "charging outlet"
Cons: "light delay. no service."

Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."

Cons: "The departure was delayed. This was extra frustrating because on my flight to Seattle the week before we were also delayed due to maintinence."

Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."

Cons: "Bag full of very expensive ski stuff lost in Vancouver somewhere---hoping I get it back!"

Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."

Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"

Pros: "Friendly and cheerful!"

Cons: "I couldn’t sleep in a chair... wish I could"

Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."

Pros: "Nothing"
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."

Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"

Pros: "Smooth and easy."
Cons: "Not applicable"

Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."

Pros: "Everything is perfect"
Cons: "N/a"

Pros: "the service in general very nice"

Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."

Cons: "Much older plane. Not as comfortable as some other planes I've been on."

Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Cons: "There delay"

Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."

Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."

Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"

Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"

Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"

Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."

Pros: "Comfort and boarding"
Cons: "Delay and food"

Pros: "On time. Funny pilot"

Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"

Pros: "I didn't like anything because the fly leat 3 hours"

Cons: "Headphones suck"

Cons: "Extreme delays"

Pros: "Excellent trip. Provided ample food snacks and drinks."

Pros: "Smooth. Fast."

Cons: "See above airport connection disaster...."

Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."

Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"

Pros: "Comfortable seating in business class Arriving JFK early."

Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"

Pros: "The stewards were professional, courteous, efficient, helpful, excellent at keeping the cabin clean, kind, and just overall wonderful."
Cons: "Nothing"

Pros: "I had a good flight and the Captain kept us informed of our flight delay in departing. S"
Cons: "A male flight attendant is showing me where in the bin to put my carry on and didn't even make an attempt to help me even though I'm an older woman. Sometimes the passengers are more helpful."

Pros: "Stewards"

Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."

Pros: "On time"

Cons: "cramped"

Pros: "Plane got to NY."
Cons: "Plane got to NY an hour late due to a maintenance issue, and we missed a connection because of it. Delta staff very unhelpful regarding connections and rebooking... we got redirected to a wall of phones to call for help."

Pros: "Was good"

Pros: "Excellent"

Pros: "the Ground team from Israel to New York was amazing and very helpful."

Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."

Cons: "Announcements were difficult to hear. ?static"

Cons: "make me sleep in the airport unexceptedly"

Cons: "Coming back was good ,but going was a mess"

Cons: "I was ripped of by baggage check!! They sold my a basic fare, which is 20 less than standard, but never told me I had to check my back which cost 40! Ended up costing me more!! I was furious"

Cons: "Entertainment"

Pros: "Snacks"
Cons: "Entertainment and timeliness"

Cons: "That don’t let you go standby on an earlier flight with a “basic” fare, even when there are empty seats. Not clear when you purchase through Kayak."

Pros: "Nothing"
Cons: "Fees, space , training their employees"

Cons: "Delayed 8 hours, unorganized"

Pros: "I felt like I was taken advantage of by porter airlines"
Cons: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."

Cons: "Our checked in bags did not come out on the carousel, instead they had been sitting on the ground beside another carousel - with no notification. There was a handful of us waiting 30+ mins for our bags and no one around to assist."

Pros: "The airport security was very fast"
Cons: "Have sprite on board"

Pros: "They are very nice and patient"
Cons: "Who charges carry-on??? It was or cool at all."

Pros: "Service, beverages, rapidity of service"

Pros: "Easy in and out. On time."

Pros: "Crew was lovely."
Cons: "New no carry on bags rule was not clear at purchase. Was very frustrating."

Pros: "walker cookies"
Cons: "late!!!!!!!!!!!!!!!!!"

Pros: "I needed to use wheelchair service and was greeted by name as I boarded the plane. The flight attendant Barry then came and told me if there was anything he could do for me during the flight just to let him know. After the flight was over Barry asked me to wait till everyone deplaned so He could make sure my wheelchair was there and then carried my bag to them. Porter airlines is top notch. I will use them again next time I go to visit my daughter."

Pros: "Timeliness is very important for me. It was perfect ."
Cons: "There were no food and no entertainment so can’t rate it. Should have a N/A so we can pick."

Pros: "Flight delayed. But reason was understandable"

Pros: "?"
Cons: "Nothing"

Pros: "Efficient, punctual, polite and reliable"

Pros: "Very easy comfortable boarding process. Staff on every part of the trip was super helpful and joyful."

Pros: "Convienent to downtown."
Cons: "Check in process was awful. They were short staffed and their self check in terminals offer no functionality."

Pros: "In combination of the friendly Porter crew and the best value for the money, Porter really is the best way to get from one major, fast-paced city to another fast-paced metropolitan area!"

Cons: "Flight was delayed by 3 hours."

Pros: "Simple, easy, fast."
Cons: "Small waiting area."

Pros: "Entertainment is realism N/A. Overall good value. Too bad about Newark and not NY"

Pros: "Love the convenience of Billy Bishop airport, especially since we live downtown."
Cons: "I’ve been flying Porter for over 5 years now, and if fewer than 50% of my flights are delayed, I’d be shocked. I like the experience once we are on the plane, but could they just please live up to their promises? On our way to Toronto, they cancelled the flight altogether, and rebooked us for the next day, without asking (not acceptable), and on the way back to NJ, the flight was 2 hours delayed. If it weren’t for the convenience of flying to Billy Bishop, I probably would stop flying Porter."

Pros: "The waiting lounge was nice and complemented with refreshments"
Cons: "When I got to Toronto I was directed to the wrong lounge for a while before I asked and was redirected to the correct lounge"

Cons: "Delayed twice. No compensation for delays that resulted in hotel cancellations."

Pros: "as above"

Pros: "Porter is by far the best airline. The staff is great, they're always accommodating and the airport is so convenient. they're delayed frequently but I continue to seek out porter above all airlines first."
Cons: "Often delayed, I fly porter a lot and they're rarely on time."

Cons: "Online check in was useless and no one could assist. Deal staff very helpful when that was used as an alternative"

Pros: "the lounge was great in toronto. loved the free lattes."
Cons: "plane was delayed."

Cons: "Horrible!"

Pros: "This airline have a really bad customer service and they are the worst I ever encountered"

Pros: "Courteous crew and gate agents. Complimentary refreshments. Boarding a breeze. Reasonable legroom."
Cons: "Nothing of significance."

Pros: "Cl"
Cons: "Crowded Not enough time for preferential boarding Only I person at the gate resulting long line Not enough phone charging station Cleanliness disappeared So did the smiles and politeness"

Pros: "I like that they have their own section for Porter travelers only with complimentary snacks and drinks :) very cool!"
Cons: "I wish the plane had a bit more space and a TV, however I am perfectly fine with the way it is."

Cons: "3 different delays. Sat on runway for over 3 hours in Toronto and then Newark. The one bathroom on the plane was full and started to overflow so we were sitting on runway for an hour and a half with no bathroom and could not get off."

Pros: "Friendliest and most accommodating airline I have ever been on! Other airlines should follow them."

Pros: "See above."
Cons: "See above."

Pros: "At least on time."
Cons: "Air craft was so old."

Pros: "Lounge in Toronto had comfortable seating and complimentary coffee was served in actual cups and saucers, very nice!"

Pros: "Great private airline which offer ultimate comfort in their lounges and plane. You can really unwind before boarding."

Cons: "ALWAYS LATE! Or Cancelled. Total turn off"

Pros: "I love the Porter Lounge in Toronto and Newark."

Cons: "Uhhhhh see above. Horrible horrible airline!"

Pros: "Great waiting area"
Cons: "No good food options on layover in Toronto City"

Cons: "Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition"

Cons: "Though they have a lounge it was not in good shape. Trash cans overflowing, seat cushions filthy. I appreciate that they provide food for economy passengers in the lounge but, if you provide good in plastic containers you need someone to empty the trash-at the least."

Pros: "One of the most pleasant flights I ever had!"

Pros: "Crew was great."
Cons: "Boarding process was a bit chaotic"

Cons: "Overstuffed storage bins. Absolutely chaotic and abysmal boarding process"

Pros: "Crew"
Cons: "NA"

Cons: "Top marks for WestJet!"

Pros: "Handled the delay professionally with full transparency."

Pros: "the crew was great"
Cons: "reason for delays could have been communicated earlier"

Pros: "-"
Cons: "If this flight was just cancelled from the beginning- a lot of time wasted and did not get a refund for the cancelled flight."

Pros: "The crew should serve passengers better and nicer."
Cons: "No more delay."

Pros: "Space"
Cons: "Nothing"

Cons: "The flight was full and my carry-on had to be checked due to other passengers bringing oversized carry-on. The beverage service did not occur until 10 minutes before landing. Options were limited to water only. The flight was extremely rough and the pilot slammed the plane on landing."

Cons: "The boarding process is terrible. One line for section 2,3,4 causes so much chaos."

Pros: "It was good"
Cons: "It was good"

Pros: "Wifi Decent snack More then 1 drink in plastic cup. How about full can TV working"
Cons: "No smile on your staff They look frumpy in their uniforms like nuns"

Cons: "The delays, better coffee brand"

Pros: "Nothing"
Cons: "I booked a flight for Tuesday the eighth and you guys changed it to the seventh, this has never happened to me before I am furious!"

Pros: "Crew"
Cons: "Delay"

Cons: "Ticket was purchased and flight was immediately delayed."

Pros: "Took off on time and it was a smooth flight."
Cons: "The boarding process was unorganized. Once your ready to board you should call out seat numbers starting from the back of the plane to the front and if someone tries to board before their seat has been called they should have to wait. This would eliminate all of the passengers to rush on line in order to get to their seat and to have space in the over head compartment."

Cons: "The plane had to much fuel, had to wait over an hour in the plane so their maintenance personnel can remove the excess fuel The captain announced- several times What maintenance morans are running this outfit? THIS IS RIDICULOUS- TO MUCH FUEL!!"

Pros: "Timing"

Pros: "Price"
Cons: "Sitting at departure gate waiting for two passengers to get kicked off, hard landing"

Pros: "Not much"
Cons: "The waiting area, lateness of the plane"

Pros: "No entertainment (short flight)"
Cons: "Check in was quick and efficient"

Pros: "There was adequate leg room on the plane."
Cons: "I couldn’t print my boarding pass ahead of time as the West Jet Website was down."

Cons: "Delayed"

Pros: "It was smooth right from booking online uptil reaching destination"
Cons: "As it was an early morning flight I would suggest a better snack something like sandwich keeping in mind if giving option for veggie"

Pros: "My first experience with West jet very enjoyable i would recommend!"

Pros: "Comfort and legspace"

Pros: "The flight was on time both boarding and landing. My checked baggage was there when we arrived at the baggage spot. This was the best part."

Cons: "slight delay in takeoff but otherwise good"

Pros: "My flight got cancelled many times due to the weather condition. I’m happy that west Jet keep sending me the updated flight. And when I have to call and speak to someone, my calls got answered within 15 minutes. I’m happy with the service over all. Thank you."

Pros: "Everyone we encountered after walking into the airport were lovely, helpful and just really nice."

Cons: "snow caused my flight to be cancelled instead of the direct flight to nyc i flew via Atlanta. due to the timings of the flight - landing at 2.30 am, leaving at 7.30 am - i had no option but to sleep on the airport floor i will try to avoid fliying with westjet in future - staying loyal to air canada - to avoid the risk of such a terrible flight diversion"

Pros: "WestJet staff is always friendly and I like the comedy slant they use on the announcements"

Cons: "The snacks were awful."

Cons: "Non comfortable cold sensation."

Cons: "Only gave me 20 hours notice, and put me on hold for an hour when I tried to call"

Pros: "Nothing"
Cons: "They were not on time"

Pros: "Nothing"
Cons: "Delays"

Pros: "Price!"
Cons: "But who knew, that I was going to go to Toronto! I now understand your schemes. You gave a cheap deal, but did not tell me why. Never again Kayak."

Cons: "Waiting at Toronto airport from 8 oclock to 11 oclock pm"

Pros: "On time"
Cons: "Gate change"

Cons: "Rough landing and held up the taxiway for an hour"

Pros: "Very good"
Cons: "Food v"

Cons: "I was traveling with a piece of artwork and had to check it in oversized luggage, but as I was going through customs, I wasn't allowed in, because the Westjet team couldn't find it. I was escorted to their waiting zone, where I spent 1.5 hours waiting in limbo trying to figure out what I could do. Thank goodness the flight was delayed 80 minutes, because I was finally able to make the flight with 2 minutes to spare after running to the gates. The flight time, 65 minutes. I find it hard to believe the flight got delayed an entire flight. To couple that, when the plane landed in LGA (where I am as I write this), we're stranded on the runway because we don't have clearance to pull into our taxi area."

Cons: "Everyrhing was great"

Cons: "I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York."

Pros: "NOTHING"

Pros: "The free drinks and snack"
Cons: "The check in kiosks couldn't read passports well so we had to go check in at counter and the two agents were not adequate because our wait was well over 1/2 hour."

Pros: "Very positive and smooth experience. Love the app and free wine!!!"
Cons: "None that I can think of. I recommend this airline to anyone."

Pros: "The crew was very warm."
Cons: "Seats very tight."

Cons: "Good airline, will fly them again"

Cons: "Food quality can be improved a little"

Pros: "Crew was friendly. First class seats fully reclined."
Cons: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"

Cons: "They bumped 60 of us off the plane with no warning"

Cons: "Poor food"

Cons: "I would like to travel with this airline because is an excellent"

Pros: "Comfortalble seats with entertainment"

Pros: "n/a"
Cons: "n/a"

Pros: "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."

Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"

Cons: "Awful service. Terrible food. The seats are so uncomfortable and the service rude."

Cons: "Couldn’t check in on line"

Pros: "Aircraft condition, crew professionalism"
Cons: "Boarding process in Lima airport"

Pros: "In-flight entertainment is very good with a good selection of movies and TV shows."
Cons: "Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM."

Pros: "crew, punctuality, comfort"
Cons: "no lounge. $20 coupon toward meal at mediocre airport restaurant does not cut it. very laborious boarding process very long wait for 'priority' baggage entertainment system not functional"

Pros: "the crew"
Cons: "seats are the worst I had in 40 years of flying. Very narrow, hard and uncomfortable seats. The leg space was fine, but the seats are terrible. I flew inside Peru with Latam and they were great. I doubt I will use Latam for another international flight."

Pros: "Airline misallocated multiple seats to multiple passengers causing great confusion and delay"

Cons: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."

Pros: "I flew back on a LAN plane and the experience was nothing short of what i expect from LAN. There isnt a single complaint. thank you."

Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."

Pros: "Nice flight, nice plane. Food needs improvement"
Cons: "Ridiculous long time standing for boarding. This needs to be improved."

Pros: "more space in coach section, between seats"
Cons: "less space for legs in seats."

Pros: "I loved the whole trip"
Cons: "Everything was great! No complaints!!"

Pros: "Everything except for the middle seat"
Cons: "The middle seat"

Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."

Cons: "When my husband and I arrived to Lima airport 2,5 hours before our scheduled flight, we could not check in because flight was overbooked? There was a seat for one of us (we overheard same conversation at counter next to our - 2 passengers, one available seat)... Explanation was they had technical problems with original plane and they had to replace it with smaller one and everybody else used online checkin in last 48 hours...Everybody else used online checkin?! Is that the rule? Last 48 h of my trip in Peru i did not have internet access, but if it's the only way to get your seat, you paid for months in advance, then I would find some solution. At the end, staying persistent in our request,we were on the scheduled flight (some "miracle" happened and we got 2 seats, next to each other, as same as couple from counter next to us)"

Pros: "Mad good"
Cons: "It was swell"

Pros: "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Cons: "Long boarding time...however I realize this was a very large and full flight."

Cons: "Seat space,"

Cons: "Boarding process was a mess. Not a smooth process at all."

Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"

Pros: "Everything. The while team was friendly, from check in on the ground all the way into the air."

Pros: "Nothing"
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"

Cons: "Company was not able to understand situation and did not offer solution. I lost my money"

Pros: "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Cons: "Everything on this flight was amazing, I dare say even perfect."

Cons: "Flight attendants not wiling to help!"

Pros: "Not much."
Cons: "Everything"

Pros: "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Cons: "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"

Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"

Pros: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Cons: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."

Cons: "Friendly staff. Took great care of my grandma"

Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"

Pros: "Great flight to Peru from NYC on Latam. Comfortable, clean and service was great. I would fly again on this airline."
Cons: "Staff spoke limited English which was a bit of a surprise on a US flight."

Pros: "The food and entertainment"
Cons: "The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle."

Pros: "Boarding was made extremely easy for the tired, seniors, and people with children."
Cons: "The crudeness of some of the Air Hostesses was appalling. The food was unpalatable and no tolerance for people who were lactose intolerant. Narrow aisles, so going to the dirty toilets needed ingenuity!"

Pros: "Everything except the cramped, smallish seating and the narrow cramped aisles."
Cons: "The cramped, small, tiny seats and the narrow cramped aisles."

Pros: "The attention and the entertaining of the flight"
Cons: "I didn't have a wi-fi access in the plane, it would have been amazing and great to comunicate with family and friends that my flight was little delayed due to air traffic. The last thing I didn't like was the super delayed luggage delivery, because I had no energy to wait an appalling 40 minutes after a long flight."

Pros: "everything"
Cons: "nothing"

Pros: "crew and cleanliness"
Cons: "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."