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Pros: On this flight was a female flight attendant who anticipated my every need. I wasn’t flying first class, but still, she went out of her way to treat me very well. Her personality and hospitality made my flight relaxing, made me feel loved and appreciated, and the flight felt like I was already home

Cons: KTerrible coffee. Tasted stale

Cons: When my husband retrieved his luggage, it smelled terrible- like dog poop. We had to drive home with the windows down & throw away the baggage when we got home.

Cons: Baggage claim number was wrong. They almost took my bag away

Pros: The crew was amazing! The seat was comfortable.

Cons: Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected.

Pros: Crew was friendly.

Cons: Wish the seat was more comfortable. Landing was jittery and bumpy.

Pros: Crew was great, food was tasty

Cons: A little bit more leg room and newer sits

Pros: Boarding and crew were professional and courteous.

Cons: Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account.

Pros: Crew was lovely.

Cons: New no carry on bags rule was not clear at purchase. Was very frustrating.

Pros: Service, beverages, rapidity of service

Pros: Snacks and drink were provided, even on a short trip

Cons: I had a window seat, and the side protrudes towards the bottom amongst the inside, so I had less space on my window side

Pros: Love the convenience of Billy Bishop airport, especially since we live downtown.

Cons: I’ve been flying Porter for over 5 years now, and if fewer than 50% of my flights are delayed, I’d be shocked. I like the experience once we are on the plane, but could they just please live up to their promises? On our way to Toronto, they cancelled the flight altogether, and rebooked us for the next day, without asking (not acceptable), and on the way back to NJ, the flight was 2 hours delayed. If it weren’t for the convenience of flying to Billy Bishop, I probably would stop flying Porter.

Pros: I had 2 checked in bags, the charge a bit to high, When fly between Canada - USA, 1 allowable check-in luggage should be included in the fare. Please think about it.

Pros: On-time scchedule

Cons: snow caused my flight to be cancelled instead of the direct flight to nyc i flew via Atlanta. due to the timings of the flight - landing at 2.30 am, leaving at 7.30 am - i had no option but to sleep on the airport floor i will try to avoid fliying with westjet in future - staying loyal to air canada - to avoid the risk of such a terrible flight diversion

Pros: My flight got cancelled many times due to the weather condition. I’m happy that west Jet keep sending me the updated flight. And when I have to call and speak to someone, my calls got answered within 15 minutes. I’m happy with the service over all. Thank you.

Pros: Flight took 1 hour instead of the scheduled 1.5 hours.

Cons: Flight was a half hour late to board and then another hour late to actually take off.

Pros: at least we wereat a part of the wedding

Cons: first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey

Cons: Food could be improved by improving preperation

Cons: Flight sat on the tarmac at both yyz and EWR without any communication re why or how long

Cons: Taxied at ORD for 45 minutes waiting for a gate to vacate.

Pros: Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate.

Pros: The crew was great!

Cons: The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35....

Pros: Always Veg Meal for All

Cons: N A

Cons: It would be great if airlines would identify where infants are sitting when it comes to upgrading seats. I spent $350 so my husband and I could be kicked and pushed non-stop by a screaming and crying infant. If we had known, we would’ve saved our money and just sat in economy.

Cons: Leaving on time, or not being boarded until we were actually going to leave. We sat on the tarmac for 3.5 hours while we were hungry and thirsty. The communication was poor overall on why we wouldn’t leave. Terrible flight.

Pros: That we eventually got there

Cons: Flying a different airline. The crew is always great, but I’ve never been on a United flight that left on time. And their economy deals are terrible

Pros: Crew and entertainment.

Cons: Offer more food and beverages due to long delay and sitting in the plane for over an hour before take off.

Pros: Speed of Service

Cons: Wish flight attendants were demonstrated more interpersonal skills.

Cons: Ticket was purchased and flight was immediately delayed.

Pros: Nothing

Cons: They were not on time

Pros: Complimentary wine - friendly staff

Cons: Late departure- disorganized boarding

Pros: This airline have a really bad customer service and they are the worst I ever encountered

Cons: Take off was delayed delayed delayed. Boarding was chaos with many of us directed to three different gates. Super chatty flight attendant with her peers was disruptive/unprofessional

Pros: Service, beverages, rapidity of service

Pros: The service both on board and in the airport was wonderful. This helped make my trip that much more enjoyable, and can't imagine picking another airline to Canada - I will always pick Porter Airlines!

Pros: Not much

Cons: You fly international for 8 hours an you don't have screens and have to pay for entertainment..or a glass of wine?? 60 dollars to choose your seat???..air Canada sucks. I flew to Europe with over 12 different airlines this is one of the worst for sure.

Cons: 1 hour 35min delay for a 1 hour 40 minute flight!!

Pros: Flight wasn't full so Gate Agent reconfigured seating so solo flyers did not have to share row. When air traffic issues delayed flight, crew let us move around and they served water. Full video options for such a short flight and small plane was nice.

Cons: Entertainment options are old. Food in unaccomodating for Vegetarians.

Pros: Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team.

Pros: I had a good flight and the Captain kept us informed of our flight delay in departing. S

Cons: A male flight attendant is showing me where in the bin to put my carry on and didn't even make an attempt to help me even though I'm an older woman. Sometimes the passengers are more helpful.

Cons: Best option across the pond, amazing upgrade prices

Pros: The crew was amazing! The seat was comfortable.

Cons: Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected.

Pros: Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight.

Cons: Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep.

Pros: The level of service and appearance of employees. The entire staff was very attentive and offered assistance multiple times. The airplane was clean and kept at good temperature which is a plus because other airlines don’t put focus on this.

Cons: Our seating could have been placed in a better range. We had a party of 4 (2 adults and 2 children) our seating was split sporadically, the 2 adults were split and placed in two different rows next to 2 other single individuals. The 2 children were placed in the back rows. Same rows next time!!!

Pros: Crew was very nice.

Cons: It was unclear whether I needed to retrieve my checked bag or not and ultimately ended up losing my checked bag because of it.

Pros: Fantastic minus the fact this flight was canceled without any notification.

Cons: I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money.

Cons: Flight was delayed. It happens, I know. First time using this airline, ended up landing 1.5 hour later than planned. The boarding process in Toronto was bizantyne, with some discrepancy in the checks and balance forcing a manual check in of all passengers. Amateurish.

Pros: Snack options, flight attendants

Cons: Flight was delayed only a few minutes before initial boarding. The inconsistent communication ‘tween screens, loud speaker, & sent to my phone lead me to wait on line to speak to the person at the gate for clarity-when my turn came he did not help me but some pushy other passenger despite my protest

Pros: Crew was nice, free drinks of all sorts.

Cons: Plane was 3 hours late leaving and we were given five different reasons for it. There were no weather problems. Overheads won't hold what most airlines will, and Porter's low fares lose value due to extra charges like seat reservation and luggage.

Pros: The crew was very nice, and I love the complimentary craft beer!

Pros: I didn’t interact with the crew but they seems nice.

Cons: The trip from HonoluIu to Los Angeles was too warm.

Pros: They quickly rebooked us after cancelling our original flights

Cons: The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice.

Pros: The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory.

Cons: The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions.

Pros: Crew and food

Cons: We were delayed an hour and when we arrived late no one was there to meet us at the gate. We had to wait to deplane.

Pros: Nothing.

Cons: Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible.

Pros: The crew were so kind and professional

Cons: The flight delay was a pain

Cons: When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in.

Pros: New plane with good features. I was very comfortable.