Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.
Plane got to NY an hour late due to a maintenance issue, and we missed a connection because of it. Delta staff very unhelpful regarding connections and rebooking... we got redirected to a wall of phones to call for help.
We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before.
We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there"
The crew was excellent. Very attentive and witty. One flight attendant in particular went out of her way to take my 4 year for a walk to get snacks to give her something else to do. We also boarded the plane first as we had young kids which gave us ample time to settle our carry-on luggage and the kids before the rush of other travelers.
Not enough legroom in coach for families dealing with young kids where these kids invariably want to be in your lap and then ppl in front of you want to recline.....it is just uncomfortable. The other thing is that my trip to Barbados did not have the in seat TV and try as I might to download the plug in to my Surface so that I could watch from their Westjet connect it would not work so that made it difficult to help with passing the time with my kids. I am also a strong advocate for a decent meal on any flight more than 3 hours. I should not have to purchase meals after spending all that money on a plane ticket.
The never shipped my baggage.'
Never gave me a call back. No email back. Nothing.
Basically ruined my whole vacation,
whole bunch of liars, nobody knows what they are doing,
noone wants to deal with anything.
No number for customer service either.
THE WORST TRAVEL EXPERIENCE EVER.
first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey
Crew were polite attentive and bery professional in appearance
Not really a criticism of the airline but as this flight was part of a long haul from Hong Kong to New York there were a lot more people onboard than the standard flight beginning where I got on the flight- a meal service was served at 11.30 at night ( which would fit with the HK time zone I guess) when many of us just wanted to sleep. A minor criticism and I appreciate I was the second part of the flight.
I had the best experience and the ground stead was extremely nice and accommodating to my request. Porter is the best airline to fly between Toronto and New York.
Flight wasn't full so Gate Agent reconfigured seating so solo flyers did not have to share row. When air traffic issues delayed flight, crew let us move around and they served water.
Full video options for such a short flight and small plane was nice.
Although an hour & a half between Nashville to Toronto & Toronto to Ottawa flights. I arrived in Ottawa and my luggage will arrive tomorrow ! Totally unexpectable !!!! Plus only one customer service person to deal with the list luggage of eight people !!!
Lots of other air choices!
Bad services WestJet !!!'
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