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Landing was a bit rough but other than that a pleasant flight... Pearson international Airport checking in and clearing security was crazy ....line ups were ridiculous .

Fantastic minus the fact this flight was canceled without any notification.

I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money.

Sitting in the flight on the Tarmac for over 2 hours is a terrible experience

The flight was short

We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there"

The crew were friendly and the terminal in Toronto was nice. The food and drink service was more than I expected, and the checkin agents and terminal staff before security were helpful.

My flight arriving into Toronto was cancelled and then my rebooked flight was delayed. While checkin staff were polite, gate staff were not overly helpful and no food vouchers were offered for rebooked passengers. On my return from YTZ to EWR, I received 6 delays to my flight but staff in the airport provided no information regarding the cause of the delay and did not provide updates on the flight in a timely manner. By the time my flight was delayed a 5th time, I was stuck in the terminal. Free drinks and snacks were available, but I had to pay for a sandwich during my 3 hour wait. I have received only a C$100 travel voucher. Needless to say I won't be using it.

Timeliness is very important for me. It was perfect .

There were no food and no entertainment so can’t rate it. Should have a N/A so we can pick.

Convienent to downtown.

Check in process was awful. They were short staffed and their self check in terminals offer no functionality.

Efficient, punctual, polite and reliable

The staff are great very nice pleasant

Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice

The movies kept my daughter busy.

I had a good flight and the Captain kept us informed of our flight delay in departing. S

A male flight attendant is showing me where in the bin to put my carry on and didn't even make an attempt to help me even though I'm an older woman. Sometimes the passengers are more helpful.

The crew was very nice. Quite helpful and pleasant.

The only small item is the gate size in MSP. Always a bit crowded but still departed on time so it’s not a large issue.

There was adequate leg room on the plane.

I couldn’t print my boarding pass ahead of time as the West Jet Website was down.

Everything was good

Should consider giving front seat to senior Snacks could have been better keeping in mind the flight time

It was smooth right from booking online uptil reaching destination

As it was an early morning flight I would suggest a better snack something like sandwich keeping in mind if giving option for veggie

Delayed

flight was cancelled. poor communication.

given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!

Nothing much

Delayed

Again we boarded and because LGA was going to be full, we had to sit in the plane in Toronto for an hour. If you just let us stay in the terminal at least we can be more comfortable. Why is this allowed? It’s unacceptable

Snacks and drink were provided, even on a short trip

I had a window seat, and the side protrudes towards the bottom amongst the inside, so I had less space on my window side

The crew was very courteous! No one bumped my arms!

They didn’t let us know why our flight was one hour late,

Very easy comfortable boarding process. Staff on every part of the trip was super helpful and joyful.

Timeliness is very important for me. It was perfect .

There were no food and no entertainment so can’t rate it. Should have a N/A so we can pick.

Flight delayed almost 2 hours

The legroom.

There was nothing not to like.

I love it

On time

I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)

Crew was great

Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!

Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate.

The staff are great very nice pleasant

Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice

Delayed

There was adequate leg room on the plane.

I couldn’t print my boarding pass ahead of time as the West Jet Website was down.

It was smooth right from booking online uptil reaching destination

As it was an early morning flight I would suggest a better snack something like sandwich keeping in mind if giving option for veggie

slight delay in takeoff but otherwise good

Sound system on the in-flight movie was horrible. Headphones didn't work in the jack, static obscured the sound. Tried different headphones but had the same result. Not too much of a problem. Flight was short and wouldn't have had time to watch the full movie anyway. Everything else was great. Staff was amazing. Seats were comfortable. Boarding was fairly quick.

One hour late taking off

Nothing

Air Canada induced errors Caused a need to interact with airport staff in Toronto Pearson. Staff were RUDE and completely ambivalent. They simply did not care. The area was grossly understaffed. The staff present were incompetent. Will never fly them again.

Nothing much

Delayed

Convienent to downtown.

Check in process was awful. They were short staffed and their self check in terminals offer no functionality.

For my flight to Toronto I liked that they used glass glasses for the beverage service. I changed my flight both coming and going and they didn’t charge me either ime. And everyone was super friendly.I

Flight delayed. But reason was understandable

Timeliness is very important for me. It was perfect .

There were no food and no entertainment so can’t rate it. Should have a N/A so we can pick.

The flight was short

We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there"

Sitting in the flight on the Tarmac for over 2 hours is a terrible experience

Landing was a bit rough but other than that a pleasant flight... Pearson international Airport checking in and clearing security was crazy ....line ups were ridiculous .

Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot

I’d love to have a free fruit or veggie snack. Just a small bag

I had a good flight and the Captain kept us informed of our flight delay in departing. S

A male flight attendant is showing me where in the bin to put my carry on and didn't even make an attempt to help me even though I'm an older woman. Sometimes the passengers are more helpful.

I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)

Timeliness is very important for me. It was perfect .

There were no food and no entertainment so can’t rate it. Should have a N/A so we can pick.

?

Nothing

The crew was very courteous! No one bumped my arms!

They didn’t let us know why our flight was one hour late,

Convienent to downtown.

Check in process was awful. They were short staffed and their self check in terminals offer no functionality.