Pros: "The crew was good and boarding was super efficient"
Cons: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Cons: "Fees, space , training their employees"
Pros: "Snacks/Friendly Crew"
Cons: "Delays. The system seems like it was set up where they know without a doubt every flight will be delayed. Also we almost crashed on landing."
Pros: "Amy was outstanding, she provided excellent service."
Cons: "I wasn’t notified that the basic fare didn’t include carry-on baggage. It was disappointing having to pay for checked baggage without notification."
Cons: "Perfect for what I needed."
Pros: "The airport security was very fast"
Cons: "Have sprite on board"
Pros: "They are very nice and patient"
Cons: "Who charges carry-on??? It was or cool at all."
Pros: "Nothing about Porter"
Cons: "You should let people to cancel a trip even if they buy a basic tariff ticket. It’s just fair. It happens to me. That was my first experience with Porter."
Pros: "Crew was lovely."
Cons: "New no carry on bags rule was not clear at purchase. Was very frustrating."
Pros: "walker cookies"
Cons: "Original flight cancelled. Missed connection in Toronto. Rebooked flight was delayed departing Ottawa. Layover of 2 hours in Toronto. Flight to Windsor delayed as arrival from Montreal was late. 7:30 pm departure now delayed to 8:15 pm departure. I could have drived Ottawa to Windsor in same amount of time. Total waste of money! Still waiting at lounge in Billy Bishop Airport as I write this. And the weather was perfect today! What’s going on?"
Pros: "I love the in-flight food and drink service and the airport terminal comfort and amenities."
Cons: "Porter is incessantly late every single time. I'm"
Pros: "The flight was on time - for once."
Cons: "Nothing to not like. No food or entertainment to rate."
Pros: "My flight was delayed due to bad weather but they offered complimentary drink service at the airport and I really appreciated it. I would like to fly with Porter Airlines again."
Pros: "The crew were friendly and the terminal in Toronto was nice. The food and drink service was more than I expected, and the checkin agents and terminal staff before security were helpful."
Cons: "My flight arriving into Toronto was cancelled and then my rebooked flight was delayed. While checkin staff were polite, gate staff were not overly helpful and no food vouchers were offered for rebooked passengers. On my return from YTZ to EWR, I received 6 delays to my flight but staff in the airport provided no information regarding the cause of the delay and did not provide updates on the flight in a timely manner. By the time my flight was delayed a 5th time, I was stuck in the terminal. Free drinks and snacks were available, but I had to pay for a sandwich during my 3 hour wait. I have received only a C$100 travel voucher. Needless to say I won't be using it."
Pros: "Efficient, punctual, polite and reliable"
Pros: "Efficient, punctual, polite and reliable"
Pros: "Convienent to downtown."
Cons: "Check in process was awful. They were short staffed and their self check in terminals offer no functionality."
Pros: "In combination of the friendly Porter crew and the best value for the money, Porter really is the best way to get from one major, fast-paced city to another fast-paced metropolitan area!"
Cons: "Flight was delayed by 3 hours."
Pros: "The service was incredible and efficient. Couldn’t ask for a better flight"
Pros: "Simple, easy, fast."
Cons: "Small waiting area."
Pros: "I could not believe that the wine and beer were free"
Cons: "I did not like the landing. Too much delay and I was concerned that I might have missed my next flight to Newark"
Cons: "The gates and waiting areas are like kennels. No order. No information on the flight board. Just don’t fly it. Don’t do it. Delayed flights. No information or confusing information from various crew. Don’t fly this airline. Unless you have days to kill and aren’t in a rush to go somewhere or get home. It is really awful."
Pros: "On time. Provided snacks and drinks even on a short flight. Group lobby prior to boarding provided coffee, tea, snacks, water for free."
Pros: "The lounge. The shortbreads."
Cons: "The wait for departure. The arrival gate in halifax is a long walk to bags and rentall cars. 81 yr mom wirh me."
Pros: "Porter is by far the best airline. The staff is great, they're always accommodating and the airport is so convenient. they're delayed frequently but I continue to seek out porter above all airlines first."
Cons: "Often delayed, I fly porter a lot and they're rarely on time."
Cons: "The flights were cancelled after everyone was already waiting for a long time for their delayed flights. Then the rebooking process took way too long after the staff at the airport said it would take 20 minutes. The website is extremely confusing about which flight you are rebooked, confirmed or on standby. After waiting at the airport for five hours, I still ended up having to spend the night in Toronto. I flew back the next day after my flight was rebooked four times... I filed a claim for hotel reimbursement, but no responses after three days...."
Pros: "Ease of boarding. Carry on luggage is handled by crew staff - makes boarding much easier as passengers aren't struggling to find space for the carry on bags. The bags are ready for pickup upon exiting the aircraft. Would highly recommend Porter and would use again."
Cons: "Flight was approx. 10 minutes late, but the time was made up during the flight."
Pros: "The service both on board and in the airport was wonderful. This helped make my trip that much more enjoyable, and can't imagine picking another airline to Canada - I will always pick Porter Airlines!"
Pros: "the lounge was great in toronto. loved the free lattes."
Cons: "plane was delayed."
Cons: "the flight was delayed many times with no real explanation. i tried calling customer service to get on an earlier flight, wait time was 75 minutes, and i found out that the earlier flights had been over sold so there were no openings... and they cancelled other flights later in the day which is why the earlier flights were overbooked. Also, the flight attendants seem to be militant about everything during take off and landing (this is not a good thing). If a customer wants to land with headphones in, i do not see a problem. this seems to be a change from every other porter flight ive been on."
Pros: "Small lines, great lounge with light breakfast and refreshments for all passengers, very pleasant atmosphere. Quick boarding and almost instantaneous takeoff... nice on board service, with a variety of free snacks and drinks (including alcohol...)"
Cons: "Customer service was very poor I will never be flying .Porter Airlines again My flight was cancel I sat at the airport for 8 hours before I could get on a flight. Mind you this was after being rebooked for the next day with no notification. The security agents are the one who inform me of the cancellation. NOT PORTER ."
Pros: "I like that they have their own section for Porter travelers only with complimentary snacks and drinks :) very cool!"
Cons: "I wish the plane had a bit more space and a TV, however I am perfectly fine with the way it is."
Cons: "3 different delays. Sat on runway for over 3 hours in Toronto and then Newark. The one bathroom on the plane was full and started to overflow so we were sitting on runway for an hour and a half with no bathroom and could not get off."
Cons: "3 different delays. Sat on runway for over 3 hours in Toronto and then Newark. The one bathroom on the plane was full and started to overflow so we were sitting on runway for an hour and a half with no bathroom and could not get off."
Pros: "They didn't know when the flight will take off and when I went to ask she ask me to set down until she find out after an hour delay I had to pay double for the service care for this hour because I wasn't able to notify them of the delay"
Cons: "Are flight was delayed 1 hr. Due to a issue at Newark, this would of been ok, except the gate manager announced it was due to low cloud ceiling and visiability. I'd think you would understand any one look to see the status of flights in Newark on their phone and see visibility was a few broken and visibility 10. So lying only puts distrust in paasangeners!"
Pros: "My layover in Toronto was less than 15 minutes because there was a delay in landing due to a minor reason. However, as soon as I arrived Washington, my baggage was the first thing I saw at the baggage claim- inspire of the very short time to transfer the luggage."
Cons: "The toilet"
Pros: "I arrived for my flight earlier than expected both ways and both times I was bumped up to earlier flights with no charge. I love that there isn't a charge for carry-on luggage and even checked luggage is very reasonably priced. Flight staff was excellent."
Cons: "Nothing. Everything was just what I hope for in a flight."
Pros: "The flight was smooth, the service was great and the steam whistle was delicious."
Pros: "The flight was very quick. I appreciated that the flight didn't take off until a lot of us were on the plane because the outside traffic delayed a lot of us from gettin there on time."
Cons: "The male flight attendant was rude. He was very demanding, wanted things done at his pace. And his sarcastic tone when asking passengers to do things like move their bags, or take out headphones to listen to the safety procedures; etc. were very unnappreciated. I've also never been tapped on the shoulder by a flight attendant and asked to take my headphones out to hear safety procedures."
Cons: "Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition"
Cons: "As I was waiting at my gate for my flight, I notice that It's almost time to board the plane & there is no plane at my gate. I walk over the the lady's at the stand and ask if I'm at the right gate and this is when I'm told that my flight had been CANCELLED and no one thought to inform me. One of the ladies goes "You should have received an email" but I know that I'm not the only who was unaware of the flight cancellation as I found out later that 3 other people had been going through the same thing. On top of the terrible communication, once I finally got booked on the next flight out, I was sat beside the most obnoxiously loud & irritating person I have ever met. He was swearing and raising his voice the whole flight and the flight attendants completely ignored it. There was a small girl in front of me with her father and he tried to confront this man and tell him to lower his voice & still, the crew payed no mind. Also, I am an 18 year old girl flying by myself for the first time... This man kept poking me in the arm and leg trying to get my attention and was trying to get all this personal information out of me. This is harassment and if I had flown with a bigger airline, this dude would have been off the plane before it even took off. I was petrified the whole flight as he kept telling people that if the plane didn't take off in 30 seconds, it was going to CRASH. I had one of the worst anxiety attacks of my life & the whole situation was ignored by the crew. I WILL NEVER FLY WITH PORTER AGAIN."
Pros: "One of the most pleasant flights I ever had!"
They lost my checked in bag.
Pros: "I liked the service and the food"
Cons: "The lack of movie choices"
Pros: "Good service"
Cons: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Cons: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Pros: "Crew was amazing. Seat was better then usual."
Cons: "Don’t make us pay for our drinks."
Cons: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Pros: "The food was amazing"
Cons: "The seats could have more space"
Cons: "Don't remember this flight"
Pros: "Love the service on Alaska. Crew were incredibly nice!"
Pros: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Cons: "Seats are extremely uncomfortable, especially for an 8+ hour flight."
Pros: "Guess what, we took off and arrived on time!"
Cons: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Pros: "The crew was great! and food was good!"
Cons: "Not enough movie choices. Coach seats a little uncomfortable."
Pros: "Efficient, on-time service; plenty of overhead storage room."
Cons: "Small cramped seats were inappropriate for an international flight."
Cons: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Pros: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Cons: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Pros: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Cons: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Pros: "On time, movies, service staff"
Pros: "Staff efficient."
Cons: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Pros: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Cons: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Pros: "Food was good and so was the entertainment on board"
Cons: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Pros: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Cons: "No major complaints on this flight."
Cons: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Pros: "Comfy seats. Good good service. Great video options."
Cons: "SAS staff seems sort of cold and cranky."
Pros: "The food was excellent and the flight was smooth."
Cons: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Pros: "Good legroom good food in early"
Cons: "Waiting area at gate to small not jalf as much seating as needed"
Pros: "The crew"
Cons: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Pros: "Good choice of movies."
Cons: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Pros: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Pros: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Cons: "I didn't get a window seat and it was a little bit tight."
Pros: "SAS is the best airlines !!"
Pros: "Crew was efficient; cabin was clean."
Cons: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Pros: "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Cons: "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."
Pros: "Temperatures was good not very hot. Has a handicapped bathroom."
Cons: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"
Pros: "The crew was friendly."
Cons: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Pros: "On time and smooth travel."
Cons: "No choice in dinner items."
Cons: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Pros: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Cons: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Pros: "Food and movies were great!"
Cons: "Couldn't afford a seat with leg space."
Pros: "as advertised - premium economy"
Cons: "no complaint or concern"
Cons: "I lost my luggage!!!"
Cons: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Pros: "Everything was great, food, blanket & pillow, movies, friendly service."
Cons: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."
Pros: "Connecting flight from Hamburg was late so gate personnel graciously gave me an upgrade."
Pros: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Cons: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."
Cons: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"
Cons: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"
Pros: "Nothing , it was terrible flight ."
Cons: "I bought full price ticket, not STAND BY SAS DIDN'T LET CHECK IN MY FLIGHT FROM RIGA to SAN DIEGO. So I have problem everywhere . In Oslo I was waiting for my seat more than one hours. I very often was SAS, it was good, but never ever I will use this company again."
Cons: "I was sitting next to a girl who was not part of my family who got airsick 3 times on the flight. The first time I told the airline attendant and she brought a large plastic bag and some paper towels. The girl but her used airsick bag inside the large plastic bag. I tied the top and put in next to me near the aisle because I expected the attendant to come pick it up. The attendant told me I had to take it to the lavatory and dispose of it in there. It was very hard to get the large plastic bag into the small trash receptacle because it had fill with air. I asked the attendant for another airsick bag but she never brought it. The girl got sick again and she used my airsick bag. While walking the bag up to the lavatory, I asked a different attendant for another airsick bag. They just told me I had to dispose of it in the lavatory and never brought another airsick bag. I had to ask someone for their airsick bag because the girl got sick a third time. I can not believe the horrible service on this flight! The poor girl was crying because she felt so sick and there wasn't anyone to help her. I did what I could but I felt something could have been done by the crew. I will think twice before I reserve another flight on SAS."
Pros: "Empty middle seat so more room."
Pros: "customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag"
Cons: "crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<"
Pros: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Pros: "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
Cons: "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."
Pros: "Great staff!"
Pros: "Quick flight. Dlient Service in check-in was excellent, she went the extra mile to change my return flight to a more reasonable time."
Cons: "No snacks unless you are willing to pay more than 10 dollars lol"
Pros: "Great plane B 787"
Cons: "Paid online for food and most choices gone Overpriced"
Cons: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"
Cons: "Flight was delayed and then without notice back on schedule and the we boarded and sat on the tarmac for an hour. Why board us if we can’t leave?"
Pros: "Take off take off and landings were on time or early."
Cons: "I could not find the AC outlet that was supposed to be there. I only noticed under the seat When deplaning."
Pros: "Got to Newark fast luggage was off plane very quickly"
Cons: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"
Pros: "Once boarded, the crew was pleasant and very helpful. It was a smooth flight."
Cons: "Air Canada check-in at YOW was overwhelmed. There were not enough agents to handle the amount of passengers or flights they had going out. I waited 50 minutes in a check-in line and almost missed my flight. Passengers in front and behind me had the same experience. Air Canada really needs to examine their operations at YOW and manage the situation better."
Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
Pros: "Boarding was excellent, most of the staff except one was excellent. The flight was smooth. Got hooked on a new series that I started watching on the plane."
Cons: "The wait time between flights on the way home was brutal but you expect that if you are flying on points. What made it worse was that I had to leave the secure area and collect my bags then wait 8 hours in the airport only to go through security again. On top of that trying to get my baggage tag there was a female agent that should have retired 100 years ago directing people like it was our fault she still had to work. If you can't be nice you should not be in customer service."
Cons: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."
Pros: "Friendly staff"
Cons: "No food selections available Better movie selections"
Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"
Cons: "Incredibly disorganized"
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Pros: "Pilot apologized that the entertainment system was down. Then suggested we turn back 10 years and do it the old way by reading a book or magazine to pass the time."
Cons: "One flight attendant was rather unpleasant. When she asked my husband what he wanted to drink he asked "Can I have coffee?" Her repsonse was a firm "No.' Confused, he repeated the question and she again responded with "no." I had to ask her, "Are you not serving hot drinks on this flight?" I'm always shocked by this kind of behavior in some flight attendants. Why didn't she just say, "I'm sorry. We aren't serving hot drinks now"?"
Cons: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"
Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Pros: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Pros: "at least we wereat a part of the wedding"
Cons: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"
Pros: "the service was excellent"
Pros: "Hey feed you well and offer movies even it's just an hour long flight."
Pros: "Tv options"
Cons: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Pros: "The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board."
Cons: "Baggage fees and leg room."
Pros: "Food was actually pretty decent tasting and priced."
Cons: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
Pros: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Pros: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Cons: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."
Cons: "Horrible to say the least Never made it to Toronto"
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Pros: "The plane was very new. Had a great entertainment system. Power plug ins. USB plug ins. Seats were a bit small, but when are they not?"
Cons: "They forgot to bring me dinner then when I finally got someone's attention they told me they had given away ALL the dinners. How is that even possible? In the end they gave me a first class meal so not bad."
Pros: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Cons: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Pros: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Cons: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Cons: "Squeezed in like sardines. Nickled and dimed at every turn."
Pros: "They our sits for a better one because of my 6 year old son."
Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Cons: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Pros: "Got on flight"
Cons: "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"
Cons: "The airport crew lacked professionalism & courtesy when relaying information on the flight being delayed. Bad attitude from airport crew & lack of communication with delayed flight."
Pros: "The trip was amazing, for the extremely prompt and organized Japan crew boarding to the great and smooth flying despite the long time it took to get to Torinto"
Cons: "The food onboard could use an improvement, it felt very poor and flavorless. The Toronto immigration processing was cumbersome and time consuming, took us about an hour plus to clear customs which left us just enough time to make it to the gate for our connection flight to EWR. The process could be improved to allow for us to decompress enough to allow for a more relaxed connection flight."
Cons: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."
Cons: "Less full"
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Pros: "First class service was excellent, food was good and entertainment was also good."
Cons: "We were delayed about 5 hours but overall flight was good."
Pros: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Cons: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Cons: "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."
Pros: "Comfortable and efficient"
Cons: "No vegan food options left"
Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "Service was very good, they were on time and considering the flight time food was good too."
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Pros: "Not a lot of positive to say"
Cons: "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
Cons: "Felt very cramped which did not make for a good res eye flight from LAX to EWR."
Pros: "No faults"
Cons: "Very pleasant flight"
Pros: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Cons: "Lack of heat made the boarding brutally uncomfortable."
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "Friendly staff, happy to help"
Cons: "Was all good"
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
Cons: "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"
Pros: "Economy seats had ok legroom."
Cons: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"
Pros: "very kind crew members and flight was an hour early."
Cons: "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."
Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
Pros: "Service,management, food"
Cons: "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Cons: "The flight was full to capacity"
Pros: "Flight comfort and online crew were good and no complaints"
Cons: "Flight delayed boarding 31/2 hrs and then over an hour delayed on the ground before takeoff."
Pros: "Food was good. Staff were great. Headphones not the best."
Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"
Cons: "Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless."
Pros: "THE SECURITY CHECK WAS A BIT TO MUCH, BUT OVERALL A WONDERFUL FLIGHT."
Cons: "Southwest has much better experience."
Cons: "Beth legs of the flight were delayed. The first delay causing me to miss my connecting flight and he second causing me to miss an import an important dinner in Boston."
Pros: "Crew. Aircraft selection."
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Cons: "Starting at Brussels airport I was questioned as if I was a threat. The lady wore an UA uniform. She asked me questions like these: where do you live when you come to Belgium? What do you do when you are in Belgium? Why do you come to belgium often? Then we were 2 blacks in the last line and we were all selected for "random" check during which the agent touched all parts of my body!!!!! Last, after I ate the food served on board, I went to the bathroom twice, I took I modicum before!!!!"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Cons: "First when seated there was no room for even my purse in the overhead storage. I had to hold everything in my lap. My ticket seats were separated when I was sure I booked the seats together. The blanket given to my seat was in package but was used and very vile smelling. The flight attendant was very rude, had an attitude when I asked for a drink after I wasn't offered one. When landing and I was asleep, flight attendant hit my head to wake me up to adjust my seat to the correct position rather then in a polite way. Also luggage was not with the rest of the planes luggage and on a differnt carousel. I travel often and are use to glitches, but when cleanliness and attitude come into the picture those are things that can be controlled. I wish to no longer travel with United again."
Pros: "the afternoon coffee, not offered by others"
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Pros: "Quick and efficient"
Cons: "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
Pros: "Depart was organized and the flight arrived before the time."
Cons: "Snack is horrible even water is very difficult to get."