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Every thing

Every thing

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Didn't take the flight. Wasn't allowed to cancel.

Bob, the flight attendant, was funny and attentive.

Wheelchair tag came off and lady at gate was not helpful.

Excellent food and service.

I was able to sleep without being disturbed.

My flight was delayed 4 1/2 hours

all of the same reasons as noted above

The seats reclined, movie selection was good, unfortunately the food and beverages costs extra.

The plane was full so it was difficult to get our seats changed. Unfortunately there was a couple that was late which delayed our plane. But the crew was informative and we arrived close to the original time.

There was no indication when I made the reservation that there were 2 types of economy fare. I had to pay 86 Euro extra per checked in case.

There was a wide selection of movies and TV shows.

I ordered the chicken salad for the small meal that we had, but I didn't care for it and didn't eat much except the roll. The boarding instructions were difficult to hear and the business class passengers were checked into a very small area between the lobby and the jetway where we had to wait to make sure the plane was ready for boarding. I'm 5'2" tall. The seats were roomy and comfortable, but I was unable to reach the footrests and the seat didn't recline very far.

Very poor explanation with fare type even contain some level of fraud

Not much

Late take off late arrival

Good quick boarding, left on time. Quick luggage at destination.

Getting told to leave the plus section while waiting for the washroom. Too cautious with the tiniest bit of turbulence and the seatbelt sign left on for probably 30 minutes too long.

flights was delayed but for understandable reason. Medical emergency. Can't rate food. None reminded.

Everything was superb. Westjet Rocks

Liked Everything

The flight was only half full so we got to spread out and have room to stretch out. The crew were very good and the pilot’s comments were appreciated. The crew offered water frequently throughout the flight.

My hot meal was lukewarm and the salad was not very good. The snack at the end of the flight was not good. Would have been better to have a muffin and some fruit or yogurt.

Nothing

Flight was over 2 hours late. No explanation. No room in seats. Missed my connection which added 3 hours to trip.

We loved the direct flight, comfortable seats, ample leg room and great service. Not to mention the overall great value we got for the all inclusive package.

That we had to come home.

I miss the flight

Rating and bad customer experience shared on web....

Absolutely perfect.

Crew

Crew

on time Family Check in that the flight was not booked out

arrived in London.

flight delayed from 8 pm to 2 am. $10 voucher for food.

Great food, comfortable seats.

Long delay on departure, the ground crew decided to leave without clearing us for the flight. Probably helped cause the luggage catastrophe that followed on the next flight.

We flew to Toronto on the rebooked flight and we were treated very badly by the gate agent who simply told us: Go see customer service, you are not on this flight' without even an attempt to explain why we could not get on to the flight to London. I think they do not respect their customers. Very disappointed with Air Canada' service.

Nothing about our trip to London on Air Canada was positive. We had requested vegetarian meals for all our flights. They did not provide us any food on the flight because they did not have our names on the list for Vegetarian meals on the rebooked flight. Our experience with Air Canada was everything that is the worst in airline travel and customer service.

How the captain kept everyone in the loop about what had happened, and was able to make things work.

When we were told that the co-pilot missed his flight to montreal from toronto, it seemed like the Air Canada crew did not plan ahead and asked where the co pilot was - aka, why did it take until we were just about to take off for the team to know?

Quick, Easy no hassle

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

Seats are too small

Didn't take the flight. Wasn't allowed to cancel.

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

Seats are too small

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Every thing

Every thing

The seats reclined, movie selection was good, unfortunately the food and beverages costs extra.

The plane was full so it was difficult to get our seats changed. Unfortunately there was a couple that was late which delayed our plane. But the crew was informative and we arrived close to the original time.

Spacious and great service. I will fly Icelandic again.

There was a USB port to charge my devicw

The service was minimal, they only offered water when you got on the plain and once at the end of the flight.

Efficient, not too uncomfortable. I would fly them again.

Food - not enough choices and very little that could be a "meal." I was on a long flight from Europe, was very hungry and wanted a real meal. Also, on European flights, you would think SOME offerings would be included (but they were not!).

Helpful polite staff. Many great movies and tv shows to select from.

Trying to sleep in an uncomfortable, small, non reclining seat.

the price

they left late

food was good

Delays in connection flight, arrival gate and departure are far away and no help from airlines.

The flight attendants where really nice and so was the service wouldn't change a thing here.

I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight.

Every thing

Every thing

The seats reclined, movie selection was good, unfortunately the food and beverages costs extra.

The plane was full so it was difficult to get our seats changed. Unfortunately there was a couple that was late which delayed our plane. But the crew was informative and we arrived close to the original time.

Spacious and great service. I will fly Icelandic again.

The planes are really comfortable and I like the Aurora lights in the deck heads. Good movies. Nice free water.

The queue for bag drop was massive! There were so many people around that it was hard to get in the right queue and not much direction. I spent over 90 mins waiting to drop my bag and then had to sprint through the airport to get my flight. Thankfully the rest of the airport is very efficient.

The seats were very comfortable. Crew was great

No games o the entertainment system