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Quebec to London Flight Information

Flights Arrive in London
Flights Depart from Quebec
Flight Price C$ 467
Airlines WOW air, Air Transat, Icelandair, Finnair, Air Canada, SWISS, Lufthansa, British Airways, WestJet

Book cheap flights from Quebec to London (round-trip)

Airports
Origin
Québec City
C$ 935
only
C$ 935
Montreal
C$ 467
only
C$ 467
Destination
London
C$ 697
only
C$ 697
C$ 704
only
C$ 704
C$ 910
only
C$ 910
C$ 497
only
C$ 497
C$ 467
only
C$ 467
Tue., 2 Apr.
YUL
Montreal Pierre Elliott Trudeau Intl
STN
London Stansted
9h 55m
Fri., 5 Apr.
STN
London Stansted
YUL
Montreal Pierre Elliott Trudeau Intl
11h 05m
C$ 467
Trip: 4 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1,512 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
ORD
KEF
Okay 5.6

Pros: The price for the flight was very nice and the staff was on top of things especially for how long the flight was.

Cons: The food and drinks were very overpriced and taxed as well.

BOS
KEF
Excellent 8.0

Pros: Lovely planes, crew, airports. All went well.

Cons: Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

CDG
KEF
Okay 5.0

Pros: the staff was nice and attentive

Cons: the boarding procedures at CDG were lengthy and unlcear

EWR
KEF
Good 7.0

Cons: The seats on my flight were very hard. I found it almost impossible to sit through the flight. I normally enjoy flying but find myself dreading the trip home. I am planning to bring an extra cushion to sit on in hopes that it will make a difference.

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Wed., 18 Sep.
YUL
Montreal Pierre Elliott Trudeau Intl
LGW
London Gatwick
6h 35m
Sat., 5 Oct.
LGW
London Gatwick
YUL
Montreal Pierre Elliott Trudeau Intl
7h 30m
C$ 663
Trip: 18 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 5 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.8
Food
6.4
YYC
YYZ
Okay 4.0

Pros: Food and drinks

Cons: There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight.

YYZ
YUL
Mediocre 3.3

Pros: The flight was brief.

Cons: Cramped, very poor landing, insufficient information as to how to get to the flight with my luggage. I couldn’t find my luggage at the other end.

YUL
YVR
Okay 5.3

Pros: Crew was kind and attentive. Boarding was efficient.

Cons: Smallest seats I've been in in a while. Very poor on board entertainment (one 10" screen for every 4 rows, damaged audio ports, annoying movie choices). Very limited cabin storage.

YVR
YUL
Good 6.6

Cons: No charging outlet for tablets or cell phones

YYZ
LIS
Okay 5.6

Cons: 3hr delay sitting in the plane.

Mon., 16 Sep.
YUL
Montreal Pierre Elliott Trudeau Intl
LHR
London Heathrow
10h 35m
Thu., 3 Oct.
LHR
London Heathrow
YUL
Montreal Pierre Elliott Trudeau Intl
10h 30m
C$ 697
Trip: 18 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 8,275 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
ZRH
KEF
Excellent 10.0

Pros: Threat crew. Nice. Professional. Deal with passengers well when they tried to get there full luggage on board when it was not ok to do so.

Cons: Nothing

IAD
KEF
Excellent 9.2

Pros: I like that they give a pillow and blanket on the plane. I also like that from Dulles to reyjavik they gave us a bottle of water.

Cons: The boarding process is a bit confusing and not well organized compared to other airlines. They should give a bottle of water every flight.

BOS
KEF
Mediocre 2.0

Cons: They downsized the plane and bumped me and my travel companion. Worse experience of my life.

KEF
LHR
Mediocre 3.0

Cons: When booking I was certain I booked checked luggage, when I got there it wasn't included, I never received a proper receipt. Boarding was delayed fit 40mins and not communicated

AMS
KEF
Excellent 9.3

Cons: Wish they served ANY free food

Wed., 8 May
YUL
Montreal Pierre Elliott Trudeau Intl
LTN
London Luton
15h 00m
Wed., 15 May
LTN
London Luton
YUL
Montreal Pierre Elliott Trudeau Intl
15h 55m
C$ 704
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Fri., 10 May
YUL
Montreal Pierre Elliott Trudeau Intl
LHR
London Heathrow
12h 35m
Sat., 11 May
LHR
London Heathrow
YUL
Montreal Pierre Elliott Trudeau Intl
28h 25m
C$ 785
Trip: 2 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 1 reviews
Overall
7.8
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
JFK
HEL
Mediocre 2.0

Pros: Was on time! Not croweded!

LED
HEL
Excellent 10.0

Cons: 2 hr delay

SIN
HEL
Excellent 8.0

Pros: Service good. Staff good

Cons: Very cold at night

ARN
HEL
Excellent 10.0

Pros: Very enjoyable

Cons: I have no complaints

LHR
HEL
Excellent 8.0

Pros: This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.

Cons: The plane is not comfortable, but the flight is very short. It balances out.

Sun., 7 Apr.
YUL
Montreal Pierre Elliott Trudeau Intl
LHR
London Heathrow
12h 00m
Wed., 17 Apr.
LHR
London Heathrow
YUL
Montreal Pierre Elliott Trudeau Intl
14h 10m
C$ 845
Trip: 11 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 53 reviews
Overall
7.2
Boarding
7.4
Comfort
7.1
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
SKB
Mediocre 3.3

Cons: Check in was just awful. Then a three hour delay and no one was forthcoming.

YYZ
ORD
Excellent 10.0

Pros: because of the cancellation the night before I was expecting chaos. But everyone was friendly and in great spirits. No issues. Way to keep it kool!

SFO
YUL
Excellent 9.0

Pros: Helpful person at check in counter when I couldn’t check in online and the kiosk would not complete my check in process. Easy boarding. Very relaxed and friendly flight crew (less militant than other airline crews).

Cons: There was some sort of glitch with my record and I could not check in online or at the kiosk. That was frustrating. I called customer service and it was a VERY long time on hold to get an agent.

FLL
YUL
Excellent 8.0

Cons: Improve seat comfort

YVR
DEL
Good 6.6

Pros: Good movies

Cons: Flight took 3 hours longer than expected and they lost the baggage of me and 50+ other travellers

Sun., 7 Apr.
YUL
Montreal Pierre Elliott Trudeau Intl
LCY
London City
14h 00m
Wed., 17 Apr.
LCY
London City
YUL
Montreal Pierre Elliott Trudeau Intl
26h 55m
C$ 910
Trip: 11 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,890 reviews
Overall
8.2
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
HAM
ZRH
Mediocre 2.6

Cons: I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today...

GVA
JFK
Excellent 9.6

Cons: entertainment sound

LED
ZRH
Okay 4.0

Pros: I was offered to check in my carry on, it was nice.

Cons: I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience.

ZRH
SFO
Excellent 10.0

Pros: Swiss is always excellent

LHR
ZRH
Excellent 9.3

Cons: Swiss precision

Sun., 7 Apr.
YUL
Montreal Pierre Elliott Trudeau Intl
STN
London Stansted
9h 55m
Wed., 17 Apr.
STN
London Stansted
YUL
Montreal Pierre Elliott Trudeau Intl
11h 05m
C$ 467
Trip: 11 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1,512 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
EWR
KEF
Mediocre 2.0

Pros: The plane did not arrive. Could not book for next days flight. Now they are not refunding...

KEF
BWI
Mediocre 2.3

Pros: Nothing

Cons: N/a

KEF
EWR
Okay 5.6

Cons: not agreeing with the policy that you have to buy even the WATER... that is cheap!!

KEF
CDG
Good 6.3

Pros: Nothing

Cons: I did not like that I was unaware they changed my flight number from 404 to 406 but because of storm warning it made sense. I did not like how they board you on the plane in Iceland. They make you take a bus and then climb up stairs into plane out of ticket order. Standing on those stairs in rain and wind is not fun. also the food selection for morning is awful.

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Sat., 4 May
YQB
Quebec
LHR
London Heathrow
30h 50m
Mon., 20 May
LHR
London Heathrow
YQB
Quebec
25h 20m
C$ 935
Trip: 17 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 24,836 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
LAX
MUC
Excellent 9.6

Pros: The crew was very friendly, the food was surprisingly delicious and despite weather conditions being rough and causing significant turbulence the pilot handled it well and landed so smoothly I could honestly barely tell we had landed!

Cons: The seats were pretty comfortable for economy seats but still could have been a bit more comfortable. The standard leg room could be increased as well as overhead storage

BRU
FRA
Okay 5.0

Pros: We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!

Cons: Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this.

FRA
CPT
Mediocre 2.0

Pros: The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up

Cons: Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself.

FRA
IAH
Excellent 10.0

Cons: Good food, on time and semi comfortable seats

FRA
TLS
Okay 5.6

Cons: The plane was delayed

Sun., 4 Aug.
YUL
Montreal Pierre Elliott Trudeau Intl
LHR
London Heathrow
6h 35m
Wed., 4 Sep.
LHR
London Heathrow
YUL
Montreal Pierre Elliott Trudeau Intl
7h 10m
C$ 948
Trip: 32 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 27 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
AMS
LGW
Good 7.2

Pros: Friendly crew

Cons: NA

HYD
LHR
Excellent 8.0

Pros: Food and flights being on time and ran per schedule

Cons: London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain.

ABZ
LHR
Good 6.5

Cons: When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice.

KWI
LHR
Good 7.3

Pros: Everything was great the crew, on time arrival, food and so on

Cons: The entertainment screen on my wife's seat was broken and it would not keep straight up.

LHR
CAI
Mediocre 2.0

Cons: For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad.

Mon., 25 Mar.
YUL
Montreal Pierre Elliott Trudeau Intl
LGW
London Gatwick
10h 25m
Thu., 28 Mar.
LGW
London Gatwick
YUL
Montreal Pierre Elliott Trudeau Intl
11h 25m
C$ 497
Trip: 4 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1,512 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
PIT
KEF
Good 6.4

Pros: Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.

Cons: My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!

DUB
KEF
Excellent 8.0

Pros: All comfortable & smooth.

Cons: All good.

EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

EWR
KEF
Mediocre 2.0

Pros: nothing can come to mind and unable to get connection flyer to their flight on time.

Cons: staff were not experienced to control connecting flyers-should have released those passengers first

KEF
EWR
Okay 5.6

Cons: not agreeing with the policy that you have to buy even the WATER... that is cheap!!

Fri., 29 Mar.
YQB
Quebec
LGW
London Gatwick
12h 15m
Fri., 5 Apr.
LGW
London Gatwick
YQB
Quebec
37h 22m
C$ 1194
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 7,929 reviews
Overall
8.0
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YYC
YOW
Good 7.0

Cons: More water and a tv like air Canada

NAS
YYZ
Excellent 8.0

Pros: On time and not much fuss

Cons: The seats are really uncomfortable

YYC
LAS
Good 6.0

Cons: Don't like having to download app for entertainment....some devices not current enough to download.. Not everyone has devices Kids disappointed..prefer Alaska monitors

BDA
YYZ
Excellent 10.0

Pros: Flight and ground crew handled a cancelled flight perfectly, with good communication with the passengers, efficient handling of bag retrieval and hotel accommodation. “Rescue” flight following day was appreciated.

YYZ
YYC
Okay 4.0

Pros: Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers....

Cons: The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment.

Mon., 13 May
YUL
Montreal Pierre Elliott Trudeau Intl
STN
London Stansted
9h 55m
Sat., 18 May
STN
London Stansted
YUL
Montreal Pierre Elliott Trudeau Intl
11h 05m
C$ 530
Trip: 6 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1,512 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
LGW
Good 6.0

Pros: Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.

Cons: My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!

BOS
KEF
Okay 4.6

Pros: The price of the ticket, initially that is, see below.

Cons: You must pay for a carry-on, which wrecks the substantial price difference between Icelandair and Wow! They called for Final Boarding over 50 minutes before departure and then proceeded to not even leave the gate until actual departure time, no stated delay either. They want you to rush on and wait, and pay! Woke up the cabin to try and sell hats with over 3 hours to go on flight. Not even water or a simple snack was complimentary. The Spirit Airways of Europe....

CDG
KEF
Okay 5.0

Pros: the staff was nice and attentive

Cons: the boarding procedures at CDG were lengthy and unlcear

LGW
KEF
Mediocre 2.0

Pros: Nothing

Cons: Poor customer service

SXF
KEF
Good 6.3

Cons: Seats are too small

Fri., 20 Sep.
YUL
Montreal Pierre Elliott Trudeau Intl
LGW
London Gatwick
6h 35m
Sat., 28 Sep.
LGW
London Gatwick
YUL
Montreal Pierre Elliott Trudeau Intl
7h 30m
C$ 663
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 5 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.8
Food
6.4
YYZ
CUN
Mediocre 2.3

Pros: Nothing

Cons: Everything

YYZ
YVR
Okay 5.0

Cons: Old plane small cabin and seats hurt after 4 hrs.

FLL
YYZ
Good 6.5

Pros: Boarding was good and the crew were helpful/friendly.

Cons: Flight delayed 3 hours. Aisle Seat narrow and was hit a lot every time someone went bye so there was no napping for me however since it was a direct flight and only 3 hours I would take it again. I was glad when we landed.

YYZ
AMS
Good 7.3

Pros: Excellent crew and good food. All hood. Thanks.

YYZ
YVR
Mediocre 3.3

Pros: the crew was great,

Cons: The aircraft was crappy and old. The leg room was smaller than normal, timing delayed by hours, no comp given, still all refreshments needed paying for

Mon., 16 Sep.
YUL
Montreal Pierre Elliott Trudeau Intl
LHR
London Heathrow
10h 35m
Thu., 3 Oct.
LHR
London Heathrow
YUL
Montreal Pierre Elliott Trudeau Intl
10h 30m
C$ 700
Trip: 18 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 8,275 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
BOS
Excellent 8.4

Pros: The crew was amazing. The seat was comfortable.

Cons: It would always be nicer to have more leg room

JFK
KEF
Excellent 8.0

Cons: Uncomfortable seats

KEF
BOS
Good 7.6

Cons: The pizza is terrible.

DUB
KEF
Mediocre 3.0

Pros: Some of the staff was nice

Cons: The plane was very hot, did not serve food even a snack on a 6 hour+ flight. There was absolutely no one at the ticket counter to help. Will not fly again!

AMS
KEF
Excellent 10.0

Pros: Nice clean comfortable plane with plenty of entertainment options.

Cons: Found it much too warm in the plane

Mon., 1 Apr.
YUL
Montreal Pierre Elliott Trudeau Intl
LTN
London Luton
16h 50m
Tue., 9 Apr.
LTN
London Luton
YUL
Montreal Pierre Elliott Trudeau Intl
15h 55m
C$ 708
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Wed., 8 May
YUL
Montreal Pierre Elliott Trudeau Intl
STN
London Stansted
9h 55m
Wed., 15 May
STN
London Stansted
YUL
Montreal Pierre Elliott Trudeau Intl
11h 05m
C$ 534
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1,512 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
EWR
KEF
Mediocre 2.0

Pros: The plane did not arrive. Could not book for next days flight. Now they are not refunding...

SFO
KEF
Good 6.0

Cons: I originally booked a straight flight from KEF to SFO 2 months in advance and all of a sudden WOW sent me an email saying that they changed my flight to a different one with 6 hour lay-over in LAX due to overbooking. And the email notice was sent < 24 hours before the actual departure. So if I didn’t check in online, I would never find out before coming to the airport. When called to inquire more info and request to change to a different flight that would work better for my schedule than the one WOW automatically decided to switch me to, the representative was not very helpful and giving push back. I had to talk to a manager... Long story short, the flight itself, the seats, and attendant crew were all fine, but the booking/scheduling is a bit of uncertainty (like they can change flight on you whenever and to whatever they want).

KEF
YUL
Okay 5.0

Pros: The staff was friendly.

Cons: This is a really basic airline, without creature comforts. No food or drinks are included, and what is for sale on board, is overpriced. The regular seats are really tight, don’t expect to stretch your legs.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
BWI
Mediocre 2.3

Pros: Nothing

Cons: N/a

Wed., 8 May
YUL
Montreal Pierre Elliott Trudeau Intl
LGW
London Gatwick
11h 20m
Wed., 15 May
LGW
London Gatwick
YUL
Montreal Pierre Elliott Trudeau Intl
14h 10m
C$ 678
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 5 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.8
Food
6.4
YYZ
CUN
Mediocre 2.3

Pros: Nothing

Cons: Everything

YYZ
YUL
Okay 5.0

Cons: Stroller was not at the gate. We had a connecting flight. Had to go out and check in again to collect the stroller.

YYZ
CUN
Mediocre 2.6

Cons: For. 4 hour delay, would have been nice for AT to offer something to their patrons...drink, snack etc

YYC
YYZ
Okay 4.0

Pros: Food and drinks

Cons: There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight.

YYC
YVR
Excellent 10.0

Pros: Friendly staff, comfy seats, in flight entertainment and charging stations at every seat

Cons: Not a lot of leg room, hectic boarding

Wed., 18 Sep.
YUL
Montreal Pierre Elliott Trudeau Intl
LHR
London Heathrow
15h 20m
Sat., 5 Oct.
LHR
London Heathrow
YUL
Montreal Pierre Elliott Trudeau Intl
10h 30m
C$ 704
Trip: 18 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 8,275 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
GLA
KEF
Good 6.8

Pros: Short and convenient flight

Cons: Crew was not very pleasant , food and snacks only for purchase , check-in baggage is too expensive.

KEF
DEN
Excellent 9.0

Pros: When I booked my Economy Light fare from Denver to Paris, I was expecting a trying experience. But to the contrary, I found the entire trip to Paris and back enjoyable. I found the boarding quick and efficient, plus the flight attendants were genuinely friendly and helpful.

Cons: Short answer: Nothing. Icelandair is my new favorite low-cost airline for trips to Europe.

IAD
KEF
Excellent 9.2

Pros: I like that they give a pillow and blanket on the plane. I also like that from Dulles to reyjavik they gave us a bottle of water.

Cons: The boarding process is a bit confusing and not well organized compared to other airlines. They should give a bottle of water every flight.

SFO
KEF
Good 7.3

Pros: It got me to Iceland!!! The crew was courteous when asked but really quiet otherwise.

Cons: Maybe because it was an over night flight, the crew was very quiet and for 9 hours, only offered refreshments twice, and food choices could have been better. And really no leg room, even for my short legs. Didn’t move my seat back for 9 hours cuz I could feel the knees of the person behind.

AMS
KEF
Okay 5.3

Cons: There was no definitive guidance on gate changes and time changes. I, along with many fellow passengers were given conflicting information via emails, the departure board and Icelandair website. The ground crew also could not provide much information.

Sat., 1 Jun.
YUL
Montreal Pierre Elliott Trudeau Intl
STN
London Stansted
9h 55m
Sat., 8 Jun.
STN
London Stansted
YUL
Montreal Pierre Elliott Trudeau Intl
11h 05m
C$ 534
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1,512 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
SFO
KEF
Mediocre 2.0

Cons: Didn't take the flight. Wasn't allowed to cancel.

BWI
KEF
Mediocre 2.0

Pros: Nothing

Cons: Would not let.me board the flight as my name was booked as Chris and not Christopher. When calling support they refused to change my name as it was 4 hours before the flight....horrible, they cost me a lot of.money!!!

KEF
TLV
Good 7.0

Pros: It was a budget flight not much to expect, service was nice.

Cons: Not enough leg room, I didn't expect to be in first class but even sitting upright I could barely sit in my seat.

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
EWR
Okay 5.6

Cons: not agreeing with the policy that you have to buy even the WATER... that is cheap!!

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