Pros: "Plenty of room."
Cons: "Heavier snacks."
Cons: "Flight delayed for 2 hours"
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "The wait"
Cons: "The screen didn’t change in time"
Cons: "The pilot was a Daredevil"
Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"
Pros: "This was a much bigger plane so my comfort lever was better."
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Cons: "The landing was somewhat frightening."
Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "Service was great. Regular drinks and snacks."
Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Cons: "Too many announcements"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Food sold out and there was nothing left"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "The entertainment is always great on delta and they have new snacks now!"
Cons: "Cabin service took a bit longer than normal and we were stuck on the tarmack for at least 30 mins waiting to take off. Not anyone’s fault, just annoying"
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Pros: "They offered water and snacks It was quick"
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"
Cons: "BYOjet cancelled my flight"
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Pros: "Everything was great"
Pros: "The crew was good."
Cons: "Seats where uncomfortable. They didn't have the adjustable padded headrest even though we did coming to Winnipeg. You can no longer change your seat selection 24 hrs before you're flight without a fee. There was also no entertainment coming from Winnipeg even though there was entertainment going to Winnipeg."
Pros: "The crew worked hard to ensure that we had a good flight with minimal interruptions"
Cons: "Delays always hurt, the flight was delayed yet there were no notifications and additionally the delay was closer to an hour long since boarding only started 20 minutes late."
Pros: "They were very helpful and polite."
Cons: "Times have changed and they offer very little such as entertainment food options. but it was short trip and people need to adjust."
Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."
Cons: "No explanation was given why flight left almost 2 hours late"
Cons: "Issue handling for delay"
Pros: "Crew was great. Seats were not comfortable."
Cons: "Slightly wider seats."
Cons: "Two of the most important things to me in travelling by air are getting through security as quick it’s possible ie the priory line; and a lounge. Traveling and paying for Plus provides neither. Back to Air Canada Business Class or AC Rouge Premium. Going to have to pick up your game WestJet"
Cons: "Missed my connection"
Cons: "Flight was delayed an hour which isnt horrible but then had to sit on the plane an additional hour waiting for take off. I barely made my connecting flight in Calgary. They should have held that plane because i know the elderlt women next to didnt make it. Staff were not attentive enough. Buzzed them servial times and no response."
Pros: "Pleasant Staff Great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Cons: "Early on first flight on arrival but late departing by 30 mins due to westjet delay of crew"
Cons: "WestJet seems unable to stick to a schedule. Three of my four flights were delayed and a connector flight through Toronto was cancelled altogether just after midnight, leaving me stranded at Pearson Airport. The ground crew were disorganized and unable to provide clear answers – other than their complete assurance that WestJet bore no responsibility for providing hotel accommodation."
Pros: "I’ve always liked WestJet and it’s services. They are my always my first airline I go to check flights."
Cons: "I had to travel with a wedding dress. Westjet does will NOT replace lost Wedding dresses therefore they MUST be carried onto the plane. once on the plane there is no where to hang the wedding dress. The flight attendant was kind enough to take it from me and STUFF it in the over head compartment :( I was furious!"
Pros: "The flight staff were very friendly and helpful upon boarding. Once landed even the pilot was standing in view and say good bye. Thanks again!"
Pros: "Everything was superb. Westjet Rocks"
Cons: "Liked Everything"
Pros: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Cons: "First flight on WestJet in 3 Years. Didn’t like not knowing I needed a tablet or laptop and an app to watch tv. Offered a drink and asked for water. Received about 2 ounces. Every body around me ordered soft drinks and got a 10 ounce can"
Pros: "Great service"
Cons: "It was all good"
Pros: "Everyone was very nice"
Cons: "It was cold on the plane!"
Cons: "The stewardess (Stephanie was her name I think) grabbed my arm and pushed it out of her way rather than asking me to move. While it may sound dramatic, I am certainly not accustomed to a stranger putting their hands on me and it was hugely inappropriate and ruined my flight. This was my first WestJet flight after flying countless times with Air Canada. The whole experience was soured and I will never look at WestJet the same again."
Cons: "Non comfortable cold sensation."
Pros: "GREAT CREW"
Cons: "BOARDING FROM OUTSIDE-VERY COLD OUT IF I KNEW I WAS BOOKED ON A PROP PLANE I WOULD HAVE BOOKED DIRECT SEAT SIZE-CRAMPPED-I ASK THE GUY BESIDE ME IF HE WANTED THE AILSE BECAUSE HE WAS TALL AND SQUISHED CALL ME ANYTIME 306-551-3251 THAT WAY I WILL KNOW THE VALUE OF THIS SURVEY"
Pros: "The staff and comfort."
Pros: "From my arrival to the airport until landing in Las Vegas everything was smooth. I arrived on time with no hiccups."
Cons: "There was nothing to dislike. I have a great service and will fly with Westjet again. Highly recommended. No delays. No issues"
Pros: "Absolutely nothing."
Cons: "Upon my arrival in Calgary I had missed the last shuttle to Banff (my final destination) and no one at the customer service desk would do anything to help me in my stranded situation."
Pros: "Got away a little late (full flight and de-icing) but still managed to get in to Phoenix well ahead of the scheduled arrival time."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Pros: "It was great experience once again. I always travel with WestJet as it is always on time."
Cons: "That every time I travel I always get the farthest seat if not on #28 it's 24...wish next time I can get in the middle at least. Other than that all is good."
Pros: "Getting on in Palm springs and getting off in Winnipeg. Thanks WestJet"
Cons: "Not knowing to download The app until I was on the plane"
Pros: "Quick boarding, good customer service, and friendly staff."
Cons: "When I booked online it was a little unclear that I would have to pay extra to check a bag. No problem but would make a better customer experience if I had been aware of this"
Cons: "Some more food options"
Cons: "Wi fi didn't work"
Pros: "Cabin crew was good,"
Cons: "The seats where not compfie"
Pros: "The roominess, service, food.....all excellent"
Cons: "It would have been so much better if there was a foot rest."
Pros: "Again, staff was friendly and approachable attitude."
Cons: "Toronto airport needs proper signage. I got lost and wasted my half an hour to just find a transist to downtown."
Pros: "Comfortable seat with lots of leg room"
Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"
Cons: "Not one complaint"
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "On time"
Cons: "Tight seats"
Pros: "Everything was excelente very nice personal."
Cons: "It was as if the baggage fell of somewhere from the plane and came in contact with water."
Pros: "Start the flight a bit earlier than scheduled, so we arrive a bit earlier too. The flight is smooth."
Pros: "Got there"
Cons: "Way too expensive"
Cons: "The plane was delayed due to waiting for people to clear customs."
Cons: "All was as good as expected"
Pros: "Movie options were good. Nothing else."
Pros: "I like the app to tell me where is my baggage. Thanks"
Cons: "More drinks, snacks"
Pros: "On time, crew was cheery!"
Pros: "Air Canada is always a great travel experience."
Cons: "The food is terrible. It's the worst I've had from any airline."
Pros: "Comfortable seat - great service"
Pros: "Did not board because you screwed up my reservation"
Cons: "Not screwing up my reservation!"
Pros: "Crew was responsive"
Cons: "Late departure, sitting on the tarmack for hours, most uncomfortable seats"
Pros: "Crew was friendly"
Pros: "It appears that Air Canada is doing the correct thing for passengers who have reserved their seats in advance....after many years of not applying their written policy of making them board after business class/disabled passengers/passengers with young children, they have created Zone 2 boarding which permits passengers with reserved seating to board immediately after them, therefore guaranteeing them overhead bin space. As we all know, a lot of passengers board with much more than one carry-on, which is a plague when boarding."
Pros: "Exit seating with more leg room."
Cons: "No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff."
Pros: "Staff were pleasant"
Pros: "The extra $50 seats were roomy."
Cons: "Flight was delayed and no one knew why!... Plane had been sitting ready at the airport for hours. Novice flight attendants, they each picked on different things others missed just before them. No consistency, seats left reclined during takeoff and landing for example. One way there was drink service once even though it was a smooth flight and the return had drink service twice even though it was bumpier! Entertainment does NOT work on androids, it is NOT the AirCanada app they tell you to download prior to the flight, it's an AirCanadaRouge.pk file that needs to be downloaded in flight! Which means we're stuck paying for the iPad and of course only with cc because there's no wifi for debit cards.... AC needs to stop this insanely mediocre and yet expensive monopoly."
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Pros: "Size of seats and entertainment"
Cons: "Late leaving, slow baggage claim"
Pros: "No built in entertainment systems. YES PLEASE. Built entertainment systems take up room, sometimes have screens that can't be turned off, and some generate a lot of heat. So glad they were removed. The built in streaming service is a much better solution. Crew was fine."
Cons: "Seats are just ridiculously close. This makes boarding take longer. I don't think emergency evacuation is feasible. Have seats this close been tested for evacuations? Knees-touching-the-seat-in-front close. Taller people can't sit with legs straight in front. Eat before your flight."
Cons: "Worst leg room I have ever seen and I fully over 20 + times a year!"
Pros: "I appreciated that the plane left as scheduled, had plenty of legroom, and was attended by professional and gracious personnel."
Cons: "THe previous flight that we took, on June 20th, from Las Vegas to Toronto, was cancelled at the last minute. As we had a tightly-scheduled flight to Amsterdam, we missed that connection. There was no notification given prior to the cancellation, just suddenly came up on the monitors at McCarren Airport. No explanation was offered. THe flight that we were transferred to arrived in Toronto too late to get us onto our Amsterdam flight, and so Air Canada personnel gave us vouchers for food and tried to book us a hotel room. We were ferried to 3 hotels, and turned away at all of them, an dwound up sleeping on the flor of the kid's area at TOranto Airport. we finally got to Amsterdam a day late.and had our trip upgraded to business class for our trouble. I have no quarrel with the treatment that we received from Air Canada personel. THey were very patient and gracious, in spite of a number of irate passengers in the same situation that we were in. However, the failure to have accomodations for stranded travelers was exemplary of poor planning on the part of administration, not personnel. I am really torn as to whether or not to use Air Canada again. WHen it is good, it is very good, but when iit is bad, it is the worst that I've ever experienced."
Pros: "The crew was professional and polite"
Cons: "There was a very long line to check in, the gate was changed prior to the flight, we couldn't get to the gate because the doors were locked, we had to stand there waiting for 30 minutes, and the flight was delayed by 90 minutes"
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Cons: "Disgustlingly rowdy, drunk, loud, and vulgar passengers unchecked by the flight crew."
Pros: "Nothing. I spent the whole 5+ hour flight cursing (in my mind) the entire Air Canada executive team. This was my first, and will be my last trip on this horrible airline."
Cons: "Not enough leg room. I'm assuming that all Air Canada executives are either very short people, or they've never tested their product. I've never flown on such an absurdly uncomfortable airline seat configuration, and I fly over 100,000 miles a year worldwide (including discount airlines in China!). If you have long legs, and your flight is more that two hours, DO NOT fly Air Canada Rouge. You've been warned!"
Cons: "Kayak failed to notify us of a change in our flight of four hours and change of route"
Cons: "The flight left almost 1 hour late because paperwork wasn't signed off"
Pros: "The personnel were pleasant and efficient."
Cons: "AC Rouge domestic flight was horrible. Tiny seats that reclined about 1.5 inches jammed together. Not that size plane's original configuration I'm sure. Absolutely miserable. The personnel were all very nice and competent--I felt sorry for them having to work in such an environment. I've been in small African airline's planes which were small but not that uncomfortable."
Pros: "Airline attendants were fantastic. Boarding was efficient. I never tried the food so I can't attest to that."
Cons: "Space was so cramped it was crazy - I had a prior Air Canada flight experience that was very comfortable, but if I was 6" taller in this flight I would have been pissed."
Cons: "Spending the entire flight with my knees wedged into the the back of the seat in front of me was painful. I'm 6'2" which is not unusually tall. So greedy and careless for Air Canada to put the seat rows so close, selling an extra row of seats while causing pain for all the tall passengers."
Cons: "2h and 4h30 h late"
Pros: "The flight was on time and efficient"
Cons: "The seats have gotten so small and the rows are so close together that you feel like so many sardines in a can. The airlines have added extra rows to these planes to increase their revenues at the expense of the customer."
Pros: "food and beverage service"
Cons: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."
Cons: "No leg room, no tv's and no chargers."
Pros: "Attractive and competent flight attendants What a soft landing"
Cons: "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"
Pros: "Plane was on time and flight was comfortable."
Cons: "There was no free food - that would be impossible in Europe."
Cons: "There was no TV on plane , the seats uncomfortable"
Pros: "They were on time. We weren't told of any mechanical issues with the plane that could cause delays. Stewardess were helpful and courteous."
Pros: "Clean airplane Helpful crew Overall great experience"
Cons: "Bought this trip last minute as I had a meeting to get to the next morning and there had been an issue with my other flight. Arrived early for the flight at 6am in the morning and was told it wasn't going until 2.40pm that afternoon because of a maintenance issue. Was not notified, air canada said it was a non refundable ticket and I missed my meeting. Terrible service and they were not flexible at all. Only bought this new ticket because my existing ticket was not able to get me to my meeting on time, so it was a complete waste of money"
Pros: "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
Pros: "I haven't flown in a while and used the USB and 120V outlet with was supplied."
Cons: "As the plane was changed, I needed to check my carryon bag as there wasn't enough space available."
Pros: "no entertainment no food (or to pay snacks , but cannot call that food ) seat designed for kids price average , even not cheap"
Cons: "I have nothing to say about the flight, was good enough."
Pros: "Check in was excellent"
Cons: "Flight was 4 and half hours late for weather and mechanical reasons. Airline responded very well but such a long delay is annoying"
Cons: "The overhead storage was the smallest I've ever seen. My bag that always fits in any other flight had to be checked-in.,"