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Cons: no refund at all worst outcome

Canceled delayed flight at midnight

Cons: Later flight from Toronto delayed multiple times, finally to 2:40 am and then canceled at midnight. Way too late to find an affordable hotel, had to stay at expensive airport hotel instead.

Cons: Flight from Fort Lauderdale to Toronto heavily delayed, missed connection.

Required to pay for essentials th

Cons: Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight.

Cons: Delayed over a hour

West Jets Entertainment had gone to ....

Pros: The flight itself was okay. Nothing bad to say.

Cons: We didn't know that you need an app to watch movies on your own devices with West Jet. Y u need to download the app before you get to the airport, because the WiFi doesn't work at the airport or on the plane. I don't have data on my phone or tablet.