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Pros: Entertainment

Cons: Wait time for loading of crew and passengers.

Pros: A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute.

Cons: BTV Airport is very small so prepare to be in crowded waiting areas.

Cons: I did not understand special with covid why half the plane was empty they keep us all together. Would have been nice to be able to spread out and have more room. Seats and leg room are small.

Cons: When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions.

Pros: Delayed flight no reasons seems like American Airlines don’t know what to do in these situations

Cons: I believe this airlines should have figured the answer to this question by now.

Cons: Could have been on time also one bag carry on mean 1 not 1 plus a backpack the WiFi also wasn’t working properly

Pros: Suck

Cons: Suck

Pros: Lack of communication

Cons: Horrible customer service

Pros: Great having every set have its own screen and charging port

Cons: Not to be an hour delayed and make half the plane miss their connections!

Cons: Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service.

Cons: The staff at the checkin proceeded to pretend to type in the keyboard until 7 min after our allowed checkin time- they refused to allow us to check in or board although at the airport 1.5 hrs early!

Pros: I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours.

Pros: It was a horrible experience

Cons: Everything could have been better especially the staff

Pros: It was a nightmare. The reps were confusing and giving different answers

Cons: Everything could have been better I spoke to 4-5 AA reps/staff, they were horrible. Need lots of training.

Cons: An on time flight

Pros: Flight to DC was good, on time, clean, pleasant crew, etc. And the flight back was mostly good, with exception of the booking and boarding issue.

Cons: My TSA information was included in the flight to DC, but apparently omitted from the system for the return trip. This forced me to go through the non-TSA precheck even though I have paid for and am a known traveler. The flight was also late and making it later still, was the gate having to plead for passengers to check their bags as a way to avert the airline’s overbooking it in the first place.

Pros: My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket.

Cons: Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around.