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No time for service?

Boarding was poor due to a major issue of no boarding pass being printed at check in. This made us miss our flight and be delayed by 12 hours, with a child, arriving at our destination at 3.30am!! We were not alone in this with people from various AA departure points being affected. Compensation required.

Delayed on tarmac for over an hour

Very long delay, apparently the delay was due to a poor system in Philadelphia where international travelers have to go through security multiple times before allowed on a connecting flight. In this case, several travelers returning home from England took over 40 min after boarding time to get to the plane due to this extended security check

I would never book with Kayak or Chatdeal again. I bought tickets for British Airways and I’m flying Finnair from Venice to San Francisco on our return leg.

The agent at the check-in changed our seats to row 17, at the bulkhead for economy, and the two middle seats. I ALWAYS sit on the aisle, thus my wife had to crawl over someone to go to the bathroom. Four times a flight is not what a 73 year old women wants to navigate. The check-in agent wanted us to have more leg room...I understand her motive but, not a good idea. I had no option to decline. The food again on an international flight was a one out of ten. Since we were at the bulkhead the fold out tray was VERY unstable and my drink spilled (luckily, it did not spill on my neighbor or me). I refused breakfast. If I held a drink in my hand, I felt secure. If I put it on the tray, I felt VERY insecure. Both of the women stewardesses basicaly threw the drinks at me. Zero understanding of the problems of stability (ok, the plane was full and they had a lot of work to serve everyone, but a little understnding would comfort their clients). GRU to MIA is a short flight, and, the pilot did a wonderful job (takeoff to landing, 8 hours), absolutely no turbulence. Very clear communication from the flight deck. I will probably fly American again, ticket purchase was simple and the cost was quite good; wheelchair excellent both in GRU and MIA.

I am not an airline worker, so I can not judge or give opinions on the job. I do think the overall company needs an overhaul to get their stuff together. It seems like everything is very jumbled, unorganized and unhappy, compared to other airlines. I have flown w/ American 3-5 times over the last 3 months. Every single time, there was something going on. My husband and I are flying American to London, in October, to visit our son. We told him to anticipate delays and cancelation.

Horrendous experience from start, and still waiting for the only checked bag that despite of six hours of layover in Miami was never transferred to the right plane to JAX. Attempt to change flights or seats were hindered by kayak lack of service and call center run around. NEVER AGAIN WILL I USE KAYAK OR AMERICAN AIRLINES!!!!

First off, the crew was okay on my flight, the problem was my first flight was delayed by 2 hrs from jfk to Miami and since my overall trip to Jamaica was on a connecting flight to Miami, I had to fly on standby when I was in Miami to board my 2nd flight because American Airlines delayed my original flight time from 6am to 8am and so I had missed my original schedule depart flight from Miami so they had to put me on stand by when I got to Miami which was very irritating. Then when I landed in Jamaica (my final destination) one of my luggage that I sent on, wasn’t left at Miami after I asked numerous of times if I was suppose to colllect my luggage after I landed in Miami and they told me no, it would be transferred over to my 2nd flight to Jamaica and when I landed in Jamaica, my luggage was left in Miami and didn’t make it to Jamaica with me when I landed. I was FRUSTRATED AND IRRITATED because that is American Airlines fault because I had asked before and I had no clothes. All my clothes were in my stand on suitcase. Very poor experience with American Airlines

Over booked flight

I am a member of their award winning AAdvantage program and this has been one AdisAdvantage experience with multiple hurdles. My intial flight was supposed to be a nonstop. At around 10:30pm the night before the flight was canceled and the rebooked flight the same day was a one stop transit CHS. The gate agent required me to check in my carryon and said it'd go to my destination by 4pm. Due to inclined weather, AA landed in CLT instead of CHS. The gate agent advised me to get off, and in 5 minutes, run from terminal A to C to catch the next flight to my destination at 2:40pm. However the gate was closed despite all efforts. What troubled me was I would have made it to the gate earlier if the previous agent didn't argue with his colleagues on how to write a report note for 20 minutes before informing me of my choices. AA missed two next flights for me (2:40pm and 4pm) and the only option is to wait until 6pm. After 30 minutes speaking to AA customer support at the airport, I was given a food voucher of $12, which was worthless and humiliating for airport foods. Finally I made it to my destination at 8:30pm but my checkin baggage did not arrived. All my medications are in there! I lost one whole day of the trip that should have started at 9am but ended up arriving at 9pm without even a toothbrush or any clothes. AA baggage support was the most useless and no real person answers the phone. AA had a baggage file number for me but there was no update at all. I ended up going back to the airport baggage claim area THE NEXT DAY to see my bag among a bunch of lost bags on the floor.

British Airways crew gave zero fucks to my requests for assistance upon arrival in London on every level. As a Deaf person who has not traveled to London in decades, this entire experience was very stressful. I was never told where to go next. I missed my next flight and then the next train to Reims, France. Prior to my travel, I made sure that my hearing assistance was in their system. On the plane, it took me a long time to get their attention - the calls for attendant via electronic channel were completely ignored. My hand waves toward them were completely ignored as well. Even at our line of sight, they would hide to avoid my call for attention. Only way I could get help to get out of my seat and walk up to them. Then, when I shared my concerns with them regarding my next flight in London, seeing how close my flight would be. They simply said to look at the screen for my next flight. In my past experience with flight attendants in most airlines, they were much more helpful and informative. They would go out of their way to retrieve the gate number, provide directions, and sometimes even arrange to have someone to go with me to the next gate. But, not this one. I was entirely on my own. I missed any announcements they had on the plane. When I finally got off the plane, there were many screens and not all would display where I need to go. I ended up getting lost, missing my train. Then the next train broke down. Hearies were able to navigate through information coming from other travelers. All I could do is follow them only to find even they had no idea where to go. At the passport screening area, it was pure chaos. I patiently waited in the line only to find out I had to go back to the reservation booth. Even the ticketing booth was chaotic. Swarm of overwhelmed people waiting to be seen. I saw a flight attendant who was on my plane and I told him what happened. It was finally when I got the help I needed. At the end I was able to go on the next flight for Paris but I eventually broke down in tears and told him what it was like for me on the plane. He compassionately said in few words, “Welcome to new British Airways. We have been experiencing staff storages and pay cuts.” Shortage of staff was not what I saw on the plane. They were constantly congregated in the back, chatting and eating. But, their attitudes do reflect their unhappiness with BA, spilling over the passengers - the ones who truly needed their help had to suffer the most.

Awful in every way

1, the communication when the flight was delayed was incredibly poor. Things happen, that's okay, but not knowing where the inbound plane is, changing gates via text and not an announcement, showing up and finally speaking to people without any clue of what was going on, and dismissing customer's questions without any real intent to listen was disappointing. The Wi-Fi didn't work on the plane, hence the poor entertainment score, there simply was not any.