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Not a Good first time experience.

Pros: Just one of the crew (a young African American female) was pleasant the rest were mediocre.

Cons: The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience.

Crew so rude

Pros: Nothing, okay the movie

Cons: Flight attendant in back rude from start to end for no reason.

Delayed Flights Due to Mechanical Issues; Not Once but TWICE

Pros: i arrived alive

Cons: My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years.

Multiple cancellations, delays, and little assistance

Pros: The crew members had a good attitude, pilot in particular

Cons: Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.

Cons: Haven’t gotten on it yet as I am stuck in DFW