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Have mounted entertainment for long flights instead of making customers use their own equipment

I wish my checked suitcase could have been checked since I arrived an hour before take off .

The staff was so kind and friendly! Boarding was efficient and communication was timely. I would seek out flying with Alaska Airlines in the future.

The cabin crew on this team was particularly kind and excellent.

Check in went pretty well and you didn't lose my bag. After I got a drink from the drink cart they charged me for it, and at the crazy overpriced airport rates. Never had that happen before, is that an american thing? what madness.

In both halves of the trip (going and returning) there were problems. Not exactly Alaska's fault, but still really difficult. Outgoing flight was canceled and rebooked twice due to a total ground stop of all Alaska's flights. This required me to change airports with minimal notice and I almost missed my flight transferring to the other airport (which was roughly an hour and a half away). On the return, the first leg was delayed by an hour, and the second leg was delayed by nearly 3 hours. This was a rough set of flights and the communication about all of these changes was minimal. Crew did their best however, so no fault there. Other thing to remember is there is no food on Alaska flights unless you pre-order. Take that into account when you choose airlines.

My flight was canceled because of an IT outage, and they did not answer the phone for 8 hrs. There was no next flight out, I have missed my wedding because of this.

Liked the crew. Multiple delays. Altered my complete day and plans

Apart from the man snoring very loudly across the aisle from us for about 3.5 of the 5 hour flight it was a great flight. I couldn't get the internet to work and stay working. Texting was intermittent for me.

The plane boarded late and arrived late which wasn't really ideal.