Traveler reviews
Overall rating
6.8
Good
Based on 2,250 reviews
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.4
Food
5.9
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Round-trip
Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Carry-on bag
0 carry-on bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Avianca information
| IATA Code | AV |
|---|---|
| Routes | 178 |
| Top route | Medellín Jose Maria Cordova Intl to Bogotá El Dorado |
| Airports served | 54 |
| Top airport | Bogotá El Dorado |
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Avianca traveller reviews
Pros
"Great Airline with excellent Service!"
(in 221 reviews)
"The crew were very nice."
(in 277 reviews)
"Flight crew was very attentive."
(in 216 reviews)
Cons
"The flight attendant was rude."
(in 460 reviews)
"Business class seats are outdated."
(in 25 reviews)
"The food was good too."
(in 302 reviews)
Recent reviews
Traveler rating
111
42
47
105
2
Find reviews that mention:
connecting flight
flight attendants
flight was delayed
food was good
great flight
la comida
old plane
crew was friendly
everything was ok
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10.0
Great !
Reviewed Sep. 2023review from
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10.0
Perfect !
Reviewed Sep. 2023review from
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10.0
Avianca was organized in boarding and disembarking and all announcements were made in both Spanish and English 👍🏼
Reviewed Jun. 2023review from
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2.0
Horrible service. Flight was delayed and the don't even offer eatwr
Reviewed Jun. 2023review from
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2.0
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
Reviewed Jun. 2023review from
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2.0
50% of flights book with Avanca have issues either reschedualed cancelled and their actions further supports their poorly managed airline do not use them only if there is no other options
Reviewed Mar. 2023review from
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2.0
The only thing I like about Avianca is that it is the airline of last choice and they never disappoint my expectations
Reviewed Mar. 2023review from
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10.0
Higher low cost.
Reviewed Mar. 2023review from
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2.0
Avianca is worse than other budget airlines
Reviewed Mar. 2023review from
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10.0
Pros: The crew was nice. I had the front seats ehich were super comfortable.
Reviewed May 2021review from
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10.0
Cons: Cheaper fares. Avianca has always been an expensive option.
Reviewed May 2021review from
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10.0
Pros: Perfectly organized. Clean and well sanitize.
Cons: N/AReviewed Mar. 2021review from
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10.0
Pros: We took off on time
Reviewed Feb. 2021review from
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6.0
Pros: Puntualidad
Cons: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? DesastreReviewed Feb. 2021review from
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2.0
Pros: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954
Cons: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.Reviewed Feb. 2021review from
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2.0
Cons: My wife lost the fly for delay in the first fly from Cúcuta to bogota
Reviewed Jan. 2021review from
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8.0
Pros: Comfortable flight good crew
Cons: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+Reviewed Jan. 2021review from
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2.0
Cons: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.
Reviewed Jan. 2021review from
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6.0
Pros: Crew was ok.
Cons: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.Reviewed Dec. 2020review from
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8.0
Cons: PRICE
Reviewed Dec. 2020review from
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8.0
Pros: Buenos protocolos COVID
Cons: En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente.Reviewed Nov. 2020review from
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10.0
Pros: Every thing was very good
Reviewed Nov. 2020review from
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10.0
Pros: Everything
Cons: Snacks and drinksReviewed Nov. 2020review from
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4.6
Pros: But this time everything was organized
Cons: Put the same way that’s its right now each get out by groupsReviewed Nov. 2020review from
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10.0
Cons: Excelent
Reviewed Nov. 2020review from
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4.6
Pros: Flight was on time
Cons: Food was horrible and no drink options. I hate diet soda yuckReviewed Nov. 2020review from
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4.6
Pros: The plane was on time
Cons: Food was horrible. No drink options.Reviewed Nov. 2020review from
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5.3
Pros: The puntuality
Cons: Possibility of entertainment in the planeReviewed Oct. 2020review from
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2.0
Cons: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!
Reviewed Oct. 2020review from
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10.0
Pros: In general everything OK
Reviewed Oct. 2020review from
Avianca FAQs
What is Avianca's carry-on size allowance?
On board Avianca flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Avianca assistance team will most likely ask you to pay extra for checked luggage.
Where does Avianca fly to?
Avianca offers direct flights to 54 cities in 23 different countries. Bogotá, Medellín, and Cali are the most popular cities covered by Avianca.
What is Avianca’s primary hub?
Avianca concentrates most of its flight operations in Bogotá.
How does KAYAK find such low prices on Avianca flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Avianca.
Flight status
Avianca route map
Top flight routes
Top airports served by Avianca
- Bogotá El Dorado Airport (BOG)
- Medellín Jose Maria Cordova Intl Airport (MDE)
- Cali Alfonso B. Aragon Intl Airport (CLO)
- Cartagena Rafael Nunez Airport (CTG)
- Barranquilla E Cortissoz Airport (BAQ)
- Pereira Matecana Airport (PEI)
- Bucaramanga Palo Negro Airport (BGA)
- Santa Marta Simon Bolivar Airport (SMR)
- Cúcuta Camilo Dazo Airport (CUC)
- Montería S. Jeronimo Airport (MTR)
- Miami Airport (MIA)
- San Andres Island Airport (ADZ)
- Pasto Antonio Nariño Airport (PSO)
- New York John F Kennedy Intl Airport (JFK)
- Valledupar Airport (VUP)
Avianca contact information
- AV IATA Code
- +57 18000 953 434 Call
- avianca.com Visit
Overview of Avianca
Travelers that fly with Avianca can choose from two different classes for their trip: Economy and Business. Economy provides basic amenities like a free checked bag, a complimentary hot meal, and access to the flight’s entertainment system, while Business will allow you to check up to two suitcases at no cost, benefit from priority boarding, and have access to the VIP lounges that can be found in certain airports.
Although this airline primarily operates out of Colombia, it services flights to over 150 destinations, many of which can be found in other countries. For those that would like to vacation in Europe, it is possible to travel to Spain, the Netherlands, Germany, and the United Kingdom. If you would rather go to a different country in South America, you can choose from destinations such as Guatemala, Ecuador, Uruguay, and Venezuela.
Avianca is known for having codeshare agreements with over 15 international airlines, including popular companies such as Air Canada, United Airlines, Iberia, Turkish Airlines, and Silver Airways.
Upwards of 10 different types of aircrafts can be found in this airline’s fleet, with some examples including Airbus, Boeing, and ATR. The Airbus A320-200 is the most common plane that is used, with more than 35 being flown by the company, and the aircraft is best for servicing medium-range flights that fit 150 passengers or less. The Airbus A330-300 is the largest plane that is used by Avianca, as it fits up to 300 passengers and crew members, making it ideal for longer international flights, such as to Europe.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.