Traveler reviews
Overall rating
7.1
Good
Based on 794 reviews
Boarding
7.2
Comfort
7.1
Crew
7.9
Entertainment
6.8
Food
6.9
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Round-trip
Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Carry-on bag
0 carry-on bags selected
Checked bag
0 checked bags selected
Baggage per passenger
KLM information
| IATA Code | KL |
|---|---|
| Routes | 261 |
| Top route | Amsterdam Schiphol to Berlin Brandenburg |
| Airports served | 128 |
| Top airport | Amsterdam Schiphol |
KLM traveller reviews
Pros
"Seats were very comfortable."
(in 6 reviews)
"The crew were great!"
(in 147 reviews)
"It was a Great flight."
(in 79 reviews)
Cons
"Ran out of business class meal."
(in 9 reviews)
"Need more leg room!"
(in 13 reviews)
"No entertainment system; insufficient knee space"
(in 50 reviews)
Recent reviews
Traveler rating
100
34
16
43
1
Find reviews that mention:
crew was great
flight attendants
great flight
leg room
window seat
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6.0
I travel frequently. The flight was late again... KLM should really try and be on time
Reviewed Nov. 2023review from
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8.0
Food and entretainment could be better
Reviewed Nov. 2023review from
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10.0
Food could be better
Reviewed Nov. 2023review from
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10.0
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Reviewed Nov. 2023review from
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10.0
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Reviewed Nov. 2023review from
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10.0
All ok. The seats in the airplane too short
Reviewed Nov. 2023review from
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10.0
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
Reviewed Nov. 2023review from
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8.0
n
Reviewed Nov. 2023review from
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8.0
The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.
Reviewed Oct. 2023review from
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10.0
o
Reviewed Oct. 2023review from
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10.0
a
Reviewed Oct. 2023review from
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2.0
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Reviewed Oct. 2023review from
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8.0
They're good at taking care
Reviewed Oct. 2023review from
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4.0
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
Reviewed Oct. 2023review from
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10.0
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
Reviewed Oct. 2023review from
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10.0
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
Reviewed Oct. 2023review from
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8.0
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
Reviewed Oct. 2023review from
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6.0
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
Reviewed Oct. 2023review from
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10.0
Offer a sugar free caffeine free soda option.
Reviewed Sep. 2023review from
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8.0
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
Reviewed Sep. 2023review from
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2.0
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
Reviewed Sep. 2023review from
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8.0
Tutto buono
Reviewed Sep. 2023review from
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4.0
No films available as the system was broken.
Reviewed Jul. 2023review from
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6.0
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
Reviewed Jun. 2023review from
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6.0
The Crew have no idea about the food they're serving the passengers. The Crew MUST be instructed before each flight about the menu that will be served to the passengers, whether the food is vegetarian or non-vegetarian, whether it is Halal, Kosher or not.
Reviewed Jun. 2023review from
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8.0
Seats actually fit a human! Snack options were a bit lame but that’s ok
Reviewed Jun. 2023review from
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8.0
Everything in general was great, but we left 30 minutes late
Reviewed Mar. 2023review from
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4.0
No breakfast and it felt like an untrained cockpit
Reviewed Mar. 2023review from
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4.0
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Reviewed Mar. 2023review from
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8.0
Pros: Crew was great, on time flight, clean plane.
Cons: Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family.Reviewed May 2021review from
KLM FAQs
What is KLM's carry-on size allowance?
On board KLM flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the KLM assistance team will most likely ask you to pay extra for checked luggage.
Where does KLM fly to?
KLM offers direct flights to 132 cities in 62 different countries. Berlin, Amsterdam, and Paris are the most popular cities covered by KLM.
What is KLM’s primary hub?
KLM concentrates most of its flight operations in Amsterdam.
How does KAYAK find such low prices on KLM flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including KLM.
Flight status
KLM route map
Top flight routes
Top airports served by KLM
- Amsterdam Schiphol Airport (AMS)
- Paris Charles de Gaulle Airport (CDG)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Madrid Barajas Airport (MAD)
- Kastrup Copenhagen Airport (CPH)
- Rome Fiumicino Airport (FCO)
- Barcelona-El Prat Airport (BCN)
- Manchester Airport (MAN)
- Stockholm Arlanda Airport (ARN)
- Lisbon Humberto Delgado Airport (LIS)
- Oslo Gardermoen Airport (OSL)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Helsinki-Vantaa Airport (HEL)
- New York John F Kennedy Intl Airport (JFK)
KLM contact information
- KL IATA Code
- +1 866 434 0321 Call
- klm.com Visit
Overview of KLM
As the oldest operating airline in the world, KLM is a deeply respected brand in the aviation industry. It began scheduling flights from its primary base in Amsterdam in 1919 and later grew to become the flag carrier of the Netherlands. It merged with Air France to form a holding company that has subsidiaries, which include Transavia, KLM Cityhopper and KLM Asia.
There is the option of traveling in either Economy, Economy Comfort or Business Class on KLM flights. Passengers are treated to ergonomically designed seats even in Economy, while Economy Comfort provides an additional 4 in of legroom and the luxury of being the first on the plane to disembark. Business Class seats on intracontinental Europe services offer more room to recline and either an aisle or window seat, while transcontinental trips provide a flatbed. An amenity kit created by renowned designer Jan Taminiau is also supplied.
A wide-reaching grid of flights travel to more than 65 countries across the globe. Services are available to every inhabited continent other than Australia. Some of the nations that feature a large number of destinations are China, Canada, France, Germany, Italy, Norway, Spain and England. As a member of the SkyTeam alliance, round-the-world tickets and an even broader list of destinations are possible.
A combination of Airbus and Boeing aircraft are flown by KLM. The wide-body Boeing 777 series are some of the most commonly operated, with the 300ER model configured to sit in excess of 400 passengers. The standard livery is a white and light blue design; however, special planes celebrate the Dutch flag and 100 years of service.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.