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Very poor experience...Last time flying Air India

Pros: Direct flight from Delhi to Chicago. No layover

Cons: Planes are old..Service is average. Entertainment options are poor. This is the 2nd time I have ever flown Air India. The last time was 20 years ago and i have decided not to fly this airline again. It comes nowhere close to any of its competitors.

Very average experience

Pros: My seat did not recline. N the audio wasn't working in my seat. The 8 hour journey felt like forever because of the discomfort. Would not prefer or recommend air India again. Dreading my return journey back to uk.

Pros: Power points on economy class seats

Cons: Food and economy class seats. The seats were actually torn up

Seat was not allotted as per choice

Pros: Food was good, crew was helpful

Cons: I had booked 17A at the time of booking this ticket, but was given 47E and that was not expected. They gave 17A to some one else.

Cons: Crew seemed to completely disappear mid flight for hours at a time. No one came when the assistance button was pressed, and passengers were helping themselves to refreshments from the food station as no one was around to help. The maps and camera features didn't work, and movies would exit randomly leaving us to spend 10 minutes fast forwarding to where we left off.