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Nice plane

I was not impressed with receiving messages concerning the original time of departure was sent to me as well as the current updated messages for the corrected time of departure. I needed to call and speak with a person to ensure my daughter and I were on the correct flight. It was confirmed however, the correct time of departure was then changed from 4:45 pm to 6:05 pm. Once at the airport, it was then changed to depart at 6:30 pm. This was a 4.5 hr. flight so we arrived at Ottawa International Airport at 1:30 am on June 12th rater than shortly after midnight. There were no refreshments served, with the exception of water. This was not acceptable for this flight. Thankfully my daughter and I were able to have something to eat shortly prior to boarding.

The flight was alright however, the seats did not recline making this 5 hour flight uncomfortable for me. The flight attendants were very nice. The flight itself was very smooth with only a few ripples. It was delayed in leaving but not by much.

Poor customer service. Do not print my ticket on the check in (airport).

Unprofessional in every manner

On time

Normal

They make you pay for everything:- hand carriage, seat, check-in and don't even offer you a cup of water! It turnout much more expensive than AC !

I didn’t like It at all cause of delays and cancellations last minutes? No entertainment not even charging points in plane ..and I noticed when one flight landed from flair’s air plane the reuse that plane which is fine but no safety protection no sanitary nothing .

Flight was late

Pros: cabin crew was friendly enough

Cons: The flight was delayed over an hour on the tarmac because an engine wouldn't start!

Next time I will fly another airline.

Pros: The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs.

Cons: Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back.

Spent 2 hours attempting to check in online and phone. No luck

Pros: The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs.

Cons: Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back.

Flight was operated by Flair Air.

Pros: Crew were great.

Cons: I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs.

Newleaf cancelled my return flight so had to cance

Cons: New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given