It’s disappointing that WestJet still doesn’t offer food on board. However the flight attendants were very nice and the flight was quick.
Really different experience sitting in business! Comfortable and great service.
Pros: "The crew was very patient to get all the passengers' needs from gate-to-gate. The flight was very smooth, landing to takeoff, and arrived on-time!"
Cons: "If the flight just got cancelled from the get-go and if the airline reimbursed us or gave us flight credit."
Pros: "Crew did a great job. Smiling and friendly. Food for purchase was expensive but pretty reasonably for airplane prices"
Cons: "No in flight entertainment made for a long flight"
Cons: "Everything, this is the fist and last time we flight with you guys, flight delayed, my husband was not in the system, lost connection, and in our way back same thing, worse experience ever"
Cons: "The quality of the video streaming was really low. It was disappointing."
Pros: "On time and friendly crew, plenty of leg room as well."
Pros: "Friendly crew"
Cons: "Food not provided. No in-seat entertainment. Late take-off on every single leg of my trip"
Cons: "The flight was delayed to 8:50 from Vancouver to Toronto. I got to the check in counter at 8:00 but was denied to check in my luggage though the cut off time is 45 minutes. So I wasted my tickets."
Cons: "Lavatory was too small"
Cons: "very poor customer service boarding and in flight."
Pros: "Crew are always the best on WJ:) All smiles, real people, love it :)"
Cons: "On board entertainment not working :("
Pros: "The legroom in economy was good. The staff were very pleasant and they even tried to comfort/distract a crying toddler."
Cons: "The flight was delayed for 2 1/2 hours which meant that it didn't arrive in Toronto until 2:40am, this made it difficult for being picked up. I wasn't aware that this was a basic ticket (I bought it through 3rd party website) which meant that I couldn't prebook my seat. After checkin online and paying for the seat it also meant that the seat couldn't be changed even though there were several available seats. There were no entertainment centres at each seat which was also a real surprise. I didn't have the Westjet app therefore I couldn't have access to the movies as I didn't want to have to pay for internet."
Cons: "Way too cramped. Only 1 washroom."
Cons: "Aisle seat in the last row...what a miserable experience. Unpleasant smell whenever someone does a number two in the lavatory. People hovering over you as they wait to use the lavatory, and constantly bumping into you as they walk by (an unfortunate consequence of the obesity epidemic). The area where parents bring their babies to cry. Seat does not recline so no relief on my back. Seat in front reclines so even less space for me. One of the last to leave the plane...particulary slow on my trip as suggested by the comments made by flight attendants."
Pros: "It wasnt bad"
Cons: "I didnt like that you changed my flight last minute (20 hours before flying) from WestJet to Delta. And you changed it from a flight to Toronto to a flight to Seattle. Which made it an International flight, causing me to have to be at YVR airport earlier.."
Cons: "Booked our seats 24 hours in advance and could not get seats together. Airline expects us to pay extra for reasonable expectations as that"
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Pros: "Care by crew"
Cons: "Premium seat a disappointment for the money $120 Awful food cold and spongy sandwich"
Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Pros: "One thing that was thoroughly entertaining and unique was magic mory our flight attendant. She was brilliant and fun making jokes or comments when she made announcements. I have never heard anyone like that before and loved it. It was no like the nonchalant speaking that no one wants to listen to because they’ve heard it so many times before. When Magic Mory spoke, she made sure she was entertaining us, cared cause she knows we listened to it who knows how many times. Thanks for the authentic experience on west jet Magic Mory! I personally love how she also made a little song dedication and sung over the intercom. Thanks for a memory experience!!"
Pros: "Talia is an excellent stewardess—She takes good care of people"
Pros: "Great legroom. Rare intodays airplane flight"
Cons: "No food for long haul flight"
Pros: "Haven't taken it yet"
Cons: "Well I'm not on the plane yet cause you left.me stuck in Vancouver"
Pros: "Really a pretty good trip in my opinion."
Cons: "Not too thrilled with the fact that only a couple of drinks and light snacks are free."
Cons: "Woman in seat beside should have taken 2 seats"
Pros: "Very spacious. Not an overfull flight Seems like they offer a lot"
Pros: "The lady beside me"
Cons: "The plane"
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Pros: "Snacks and service. Left on time."
Cons: "Seats didn't have charging slots."
Pros: "I felt like the price was reasonable."
Cons: "Very uncomfortable chairs and again the head rests didn't work. I also feel like the chairs don't recline as much as they use to. The good vibe and hospitality of Westjet was gone."
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Pros: "Nice flight crew."
Cons: "Ground crew couldn’t get luggage on plane fast enough because of lack of staff so we sat on tarmac for 2 hours."
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is awful to non-existent. The wifi doesn't work especially on a laptop. On the return flight is wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!! The 20 schedule changes and very confusing schedule (they showed us on 2 separate flights from DTW on Dec 25th morning). I have no idea how that would happen. The gate agent at Delta (first leg) had a hell of a time sorting it out despite a long call to the WJ help desk."
Pros: "Quick flight, boarding in Vancouver easy, close to security, it crowded."
Cons: "Connection in Toronto was tight. The flight to bos boarded late so we didn’t miss it but we cleared security and customs to US and ended up there 5 min after scheduled pre boarding time."
Cons: "flight was delayed and missed my connection. no flights to atlanta for 2 days."
Pros: "I preordered a Chopped Leaf salad and would do again. I like that West Jet loads back of plane first."
Cons: "Entertainment system wasn’t available from Vancouver to Toronto."
Pros: "Westjet probably has the best crew in the industry. Always so helpful and genuinely interested, caring and having fun."
Cons: "No plugins, and a pretty cramped plane in general."
Pros: "I loved having the econnect so that I was able to control my own entertainment. The app is good for tracking the flight status. The staff were lovely."
Cons: "Nothing was bad. I am Very impressed and looking forward to the return flight."
Pros: "The flights were on time and the staff were polite and nice."
Cons: "Everything on a WestJet flight is extra and only the bare minimum is offered. There are no TVs in the seats and the seats themselves are small and jammed close together."
Pros: "The staff was very nice they got me water right away when I had to take my puffers as someone had perfume on"
Cons: "2cookies and a drink of orange juice on a 5 hour flight is food and no movie for five hours I could of got that on air Canada but one hour difference I took this flight comb"
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Pros: "The person giving the announcements was HILARIOUS. Made listening to the usual safety info much more fun."
Cons: "The French on the flight was a little wonky in that it kind of came in in chunks instead of one flowy message like it did in english"
Pros: "The people that work for WestJet are exceptional! I find everyone there is knowledge, helpful and happy. The last one is why I fly with WestJet. Its a real treat to be so well taken care of."
Pros: "It was a safe and clean flight"
Cons: "Having to rent a tablet to view movies"
Pros: "Air hostess’ were really nice"
Cons: "No snacks offered"
Pros: "Friendly crew"
Cons: "Seat wasn't reclining and was very uncomfortable"
Cons: "Air Transat was awsome"
Pros: "The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages."
Cons: "We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers."
Cons: "To have known that you had to do security twice without leaving the boarding area."
Pros: "Crew is nice."
Cons: "Had to wait 15 mins because our gate was in use. Seats are old and hard."
Pros: "The crew was very good."
Cons: "Food was terrible. The seat was hard and uncomfortable."
Cons: "We boarded late and arrived late."
Pros: "There was an empty seat next to mine so could stretch my legs..."
Cons: "Late departure, late arrival... Had to use a ptv which took forever. Had to run for connection flight."
Pros: "Boarding was almost on time. Crew was good."
Cons: "Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute."
Pros: "The crew service was polite and efficient. As I have long legs, the distance between seats means I can't move around much."
Cons: "Travelling in economy class means the food is okay but not great. It used to be better a few years ago before the intense competition between airlines for passengers."
Pros: "Nice crew. Nice flying."
Cons: "No entertainment"
Pros: "Boarding went smoothly. It was nice that the crew was overheard offering the emergency seating to passengers with very long legs. And to be honest, our flight into Orlando was fantastic. It was just our flight back to Toronto that we had problems with."
Cons: "Plane smelled. Seats were way too close together. No leg room at all. Also, I know it wasn't air transat 's fault but there was a toddler behind me kicking my seat for three hours. I am also irritated that we had to bring both our passports and our nexus passes because air transat won't take nexus."
Pros: "The crew was professional and did a great job making sure everyone was informed and well looked after."
Pros: "Very comfortable plane. All on time . Good experience."
Pros: "It is already bad to travel overnight. When flight is late, that makes it really bad"
Cons: "Flught was 90 mins late leaving becuse of equipment failure. Missed my meeting."
Cons: "It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor."
Cons: "flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight"
Pros: "The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying."
Cons: "I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got."
Pros: "Hassle free and easy. Since our airport arrival was ddlayed by rush hour traffic, the check jn process was made easier by the Air Transit attendant's assistance to be processed through fast track security clearance."
Cons: "The Food and Entertainment raiting above should be understood as Not Applicapble"
Pros: "Food was better than on my flight to Porto"
Cons: "There was no water in the washrooms from the start of an 8 hour flight!"
Pros: "Courteous crew"
Cons: "Didn’t leave on time"
Pros: "The crew was friendly and efficient, and made all the difference."
Cons: "Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing."
Pros: "The staff were very helpful and the flights were comfortable."
Cons: "The food was catastrophic, just mush."
Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"
Pros: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Cons: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Cons: "The flight was delayed by almost 2 hours and there was no notification about it so that I could've planned my journey better. Even though the flight was delayed - the airport boards also showed the flight to be on time. Due to that I showed up on time of the original flight time and had to wait a long time at the airport."
Cons: "9 hour flight and only a few shared tiny screens to watch films on. Terrible and outdated"
Pros: "meals, attendants were pleasant and informative."
Cons: "cramped seating"
Pros: "Stewardesses were great..... Very Helpful"
Cons: "Plane was dated ..... Bathrooms not clean."
Pros: "Helpful and friendly attendants."
Cons: "Cabin was too cold."
Cons: "They ran out of food on both trips"
Pros: "It was a mediocre flight, what can I say: minimal leg room, right isle spaces and not nearly enough room to be comfortable. The in flight accommodation was a nice touch. No snacks but free soda/juice/water provided"
Cons: "Nearly zero personal space. The leg room was so minimal for a woman of 5'6 that when the lovely person in front of me reclined I had no choice but to invade the person next to me. There were no snacks provided and overall an uncomfortable experience."
Cons: "Sitting in Toronto for three hours past scheduled boarding, minimal information. Missed my train out of Gatwick and only two pieces of luddage out of three."
Cons: "Last week lost my luggage on a direct flight. Flight to Toronto would not let me print my boarding pass after I had checked in online and had no checked baggage to be delivered. Missed my flight due to this as the company was debating to print my pass"
Pros: "Good variety of food and snacks-and free! Long flight with good leg room. Only issue was strike that was taking place that prevented us from disembarking immediately."
Pros: "Great, smooth flight and landing!"
Pros: "We paid extra for the options plus on this flight, which meant that we were able to choose our seats, we were given snacks, bottles of wine with our meal, blankets, pillows, face masks and headphones. Everyone else had to pay for these items on flight (if they wanted them). As a result we felt like royalty."
Cons: "Unfortunately you can never escape the family with the screaming baby..."
Cons: "Waiting 2.5 hours in he plane, on the Tarmac waiting to leave. Why can't passengers remain in the airport until the plane is ready?"
Pros: "Flights were on time"
Cons: "No space between seats and food could be better when flying over 8 hours."
Cons: "The seats were very uncomfortable and mine wouldn't recline. There was no leg room . I sat by a larger woman and had no body space . I was touching her the whole time . I couldn't sleep the whole time. It was like torture."
Pros: "extra leg room extra luggage allowed priority boarding because I had option plus on the international leg of the journey"
Cons: "No individual TV screen. No option plus offered No movies staff a little irritable when I asked to buy food as they were all attending to club class. staff much more pleasant on the international leg of the journey"
Cons: "Having bigger seats/personal space would be nice for such long flights."
Cons: "Older, tight space plane with a kids movie on overhead screens."
Pros: "I upgraded. What a difference!! First time travelling by Air Transat but hopefully not my last!! Great experience from start to finish."
Cons: "No complaints. Everything was great! Wish we could give more than 5 stars to some of the categories. The crew were amazing!!"
Pros: "Nothing much"
Cons: "Deboarded at farthest terminal, they misplaced some of our luggage, moved location of luggage retrieval to further away after making us wait for over an hour. Took forever to finally have luggage arrive."
Pros: "We were able to select our seats and got front row with amazing leg room - we are both tall so it really made our trip! Staff were attentive and friendly and in flight entertainment options were awesome - lots of shows and movies and games to select from. Our flight departed and arrived perfectly on time. We will 100% be travelling with Air Transat again!"
Cons: "Typical airline food however other options were available for additional cost. I have no real complaints!"
Pros: "Great crew, very attentive. Food much better than expected on any airline these days."
Cons: "Boarding in Venice was a disaster. NO FAULT of Air Transat's! This was complete incompetence in Venice with shuttle busses. The on board entertainment on this particular type of Airbus is antiquated. Also NONE of tour Android devices could make the downloadable entertainment app work. It always crashed on starting a movie or show."
Cons: "crew could have been more professional, the signs for boarding were confusing"
Cons: "Need more room. Not enough space. Tv was glitchy and didnt work properly . seat uncomfortable"
Pros: "Meals, comfort, polite staff"
Pros: "The staff was nice and food was pretty good"
Cons: "The plane left ans hour late. The captain said it was to load ciffee on board. I was at yhe airport very early and that plane was sitting at the gate for at least two hours begire take off. There is no excuse fir the coffee not to be aboard. I was sitting in the front row in premium economy. The aet uo for TV screens in that row is awful"
Pros: "on time, comfortable (business class"
Pros: "Our plus seats were very comfortable. The service & demenour of the crew was mediocre. The evening meal was quite good although We were never offered a second glass of wine with our dinner."
Cons: "The breakfast was terrible. The pastry was soggy & was served with a bottle of Yop. That was it. No coffee or anything else."
Pros: "Crew was fine."
Cons: "Seats are so narrow you have to huddle to one side to avoid physical contact with large passengers seated next to you."
Cons: "Our flight was delayed from Honolulu. This made Customs and Screening stressful...as there was only 45 minutes to get through and then to the gate. No one advised that there was another plane shortly, which would have reduced the feeling that we had to sprint down to the gate. Otherwise a very good flight"
Cons: "Ran out of food.."
Cons: "Plane delayed on tarmac in Toronto for 3 hours due to no ground crew to bring plane to gate."
Cons: "Started off by being 40 mins delayed. Not bad, compared to the 4 hour delay I had going to Vancouver. Flight was super uncomfortable. Upon arrival to Toronto. The gate had ice on it. So we had to wait in the plane for over an hour before we could get to a gate and off the plane. And then the entire plane of people (300-400 people I believe?) had to wait for our bags to come out for TWO HOURS! Meanwhile flights from Vancouver that we’re supposed to leave after us , left before us, got there before us, and got their bags before us. Horrible trip. I could not believe how unprofessional and unprepared Air Canada and the Toronto airport was during the holidays!"
Cons: "Why did I have to pay to select my seat? Isn't that the point of purchasing a seat at all? Silly."
Pros: "Flight attendants friendly"
Cons: "Food was not as good time"
Pros: "On-line check-in was available."
Cons: "It was very confusing as to where to get bag tags after encountering issue with printing from the machines. No reps were kind enough to spend 3 mins to look at my situation/case and provide immediate guidance. As a result, I missed my flight and needed to pay extra to get on one."
Pros: "Air Canada has one of the best buy on board menu's of any North American carrier. They even allow you to purchase Business Class meals (subject to availability of course). Flying on the older 767-300ER also has more shoulder and leg room than some of Air Canada's newer configurations for the 787 and 777."
Cons: "Air Canada's boarding process is a bit frustrating. On American Airlines and United Flight attendants make announcements over the PA to (a) step out of the aisle to let people pass, and (b) place larger suitcases in the overhead and smaller bags under the seat. That way they try to ensure there is enough bin space to accommodate everyone. Passengers on Air Canada stuff everything in to the overhead bin and nothing under their seat, leaving little for those boarding after and delaying the flight because flight attendants are looking for bin space. If they were more pro-active, it would speed things up."
Pros: "Your customers are nicer than your staff."
Cons: "Firstly I will start with the lack of service we provided when trying to get seats together after checking in online. We rang and were told to try at the airport counter. Then at the airport counter we were told to try at the gate and then at the gate when I went to ask I was told to go get both tickets before they told us that there was no 2 seats together anyway rather than looking first. All whilst explaining this was our honeymoon and we would really like to sit together as husband and wife. Then once we boarded the guy sitting next to me was happy to swap seats with my wife as he had back problems and had asked for an aisle seat but was denied. Finally we are underway and I find that my entertainment touch screen doesn't work so even though it is one i can't select anything to watch. Plus to top it off the seat arm rest was broken. Obviously with a fairly full flight with no 2 seats together their wasn't much that could be done immediately but where is the maintenance and actual physical plane quality? Do your engineers or staff not check things? Overall dispite this being our national carrier I am ashamed to claim that. Many of our overseas visitors for the wedding from Australia and Europe also had similar complaints."
Pros: "I do not intend to use Kayak again because it is extremely difficult if not impossible to make sets reservations even though I am in Executive class."
Cons: "My seat assignment was changed without my knowledge. There was a charge for my one suitcase. Most other airlines do not charge for a suitcase unless it is more then one."
Cons: "It was cold throughout the flight and everyone was shivering, we asked for blanket and they didn't provide it to nobody! It's a 4 to 5 hours flight, come on! I paid for the salad that was not fresh The screen confront of me was not working I will definitely avoid buying air Canada and it's a shame as I am Canadian and would like to have my business with them. However I am not happy with their service."
Pros: "An incident the day of our flight left us with a pet with nowhere to go but come with us. Usually you need to give a fair bit of notice to bring a pet into the cabin but the staff couldn't have been more helpful in getting all of us to our destination. They turned an incredibly stressful day into an easy and relaxing one."
Pros: "delayed by 4 hours - had to miss my onward flight & have only 1.5 hours instead of 8 hours"
Pros: "The entertainment on board was nice because there were a variety of movies and things to do."
Cons: "The staff were often slow expecially during the boarding process."
Pros: "A wider seat due to equipment change."
Cons: "No blankets offered on a red eye flight."
Cons: "We ran to the gate to make our connection and reached the gate on time while the flight was still boarding. They offloaded our luggage assuming we will be late!!!!"
Pros: "Decent movies."
Cons: "4+ hour flight with, no snacks, lukewarm drinks, out of food items, charged for headphones, crappy sound, unfriendly staff. Flight was NOT cheap. Drop the rates and offer no service; that would be far preferable to what is going on now."
Cons: "I booked my flight from Vancouver to Kiev The first flight it's to Toronto then to Kiev.. and when Went to the counter in Kiev they said sorry but Turkish airline didn't send my booking to kanda airline so I missed all my flight schedule I didn't wait I bought another ticket to Kiev in the same date on Lufthansa airline And it cost me like 1945c$"
Cons: "Flight was delayed by roughly 2 hours allegedly due to construction at the Toronto Pearson airport. I recognize that this was possibly not Air Canada's fault but the delay was still unforeseen."
Pros: "It would seem that if you are seated toward the rear of aircraft the likely hood of your overhead storage compartment being available to you are pretty remote. There doesn't seem to be any adherence to baggage size regulations and consequently passenger start jamming their bags in other people's allotted compartments. The problem seems to cascade the further back in the plane you go. Very fxxking annoying and you are left holding the bags so to speak!"
Cons: "check in staff was unable to though tag me luggage onto an onward Emirates flight from Toronto. Not sure if this was a lack of knowledge or limitations of the check in system. Seat options provided at the time showed only middle seats as available all other sets were showing booked or required pay-up premiums...Air Canada's website had a whole host of end seats available...."
Pros: "On time, smooth, nice crew."
Cons: "I don't like the fakt you have to pay for food on not so short flight( over 5 hours). Addicionaly, pay machines are apparently old fashion because they only take Visa. I can pay with my Master Card anywhere else in the world but Air Canada."
Cons: "Why the hell do I have to pay just to have a snack? I already bought a ticket and I can't even get complementary peanuts?"
Pros: "The crew was very friendly, helpful and had a very pleasant attitude. They offered water throughout the duration of the flight which in many other airlines they almost rarely do. Having flown from Vietnam on another airline. The level of service from this crew was stellar."
Pros: "the seat i chose, on the aisle, was a good one, and the flight stewards were excellent, seeing to the needs of passengers."
Cons: "My flight got delayed due to weather, and the second leg actually got canceled. I was placed on a later flight that would get me home at 2 am - no thanks! I tried to change it online as an email notification told me I could, but the website then told me I needed to call, which was frustrating. There was a 50 min wait and no call back option, and since I was on international calling, I figured I'd just wait until I got to the airport. The ticketing line looked relatively short, with only three people/ groups ahead of me. Yet it took 75 MINUTES for me to be helped. The people working were the slowest and most incompetent airline workers I've ever come across. I truly don't think either had a clue what they were doing. My agent didn't even know how to view my flights after I provided my passport. He asked me to look them up and read them to him. I had to find an alternative flight on my phone and specifically request to be placed on it since he didn't know how to view my options. Then, he printed me something, pointed me to another counter, and said "I think you're good, but I'm not sure. There's a chance they might refuse you. But I don't think they will." I was like, "Do I have a ticket or not?" And he couldn't give me a straight answer. By the time I left, the line had 15 people/ groups. Processed at the same rate, it'd take over 5 hours for them to be assisted. Never flying this airline again."
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Cons: "Food not included on long flights. I've travelled in third world countries where snacks have been provided on one hour flight. Had to wait for 1/2 hour to disembark."
Pros: "Again, loved the seat."
Cons: "One of the stewardess was a little smug. She caught herself and tired to back up and be nice, but she was definately a little agressive initially. Sorry, I have been busy, I cant recall what she specifically looked like. I think she had carmel skin, dark hair and was around 30. Again, she did adjust herself, but I wanted to share this as the only real issue I noted for the trip."
Pros: "The crew were helpful & friendly. The flight arrived on time."
Cons: "The rows of seats were too close together for comfort."
Cons: "Plane delay due to passenger on cell phone before takeoff"
Cons: "My flight was changed to be 15 minutes earlier a week before I was to leave. Then cancelled the day before I was to leave and I was rebooked onto another one 2 1/2 hours later. I was so looking forward to that 787 flight. Ended up on an A320. I had to have a mad scramble to change my seat assignment as them moved me to a middle seat. I need an aisle seat because of a handicap so I got that changed just in time. Then When I got my boarding pass printed I got a gate number. Which got changed between the printing of the boarding pass and the walk to the gate. The flight was fine. Just getting to the flight was an adventure. Then I forgot my neck pillow."
Cons: "Was an overnight flight and not very comfortable but didn't expect anything different."
Pros: "Reaching my destination, that's the only thing I was happy about"
Cons: "The plane is old and seat are close to each others, it wouldn't hirt if they make extra space, afterall it's a long flight!"
Pros: "Good seats"
Cons: "Luggage was lost from Vancouver to Seattle with absolutely no communications and I had to chase it's whereabouts the next day"
Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."
Cons: "Flight cancelled. had to spend night in Vancouver next day flight delayed had run fast to catch connecting flight to Deer Lake. Appalling that you guys are so useless with a flight on a major route such as Vancouver to Toronto. Will fly West Jet next time."
Pros: "The crew was excellent with helping everyone and answering peoples questions."
Cons: "I had a 2 year old with me and boarded early. The flight was already delayed and more delays after everyone was aboard due to cargo not being on. I found this shocking for a red eye flight. This caused me to miss my connecting flight and having to wait 4 hours for the next flight with a 2 year old. our TV's seemed to skip even after they rebooted them so I wasn't even able to enjoy a movie or play any games."
Cons: "Their choice of movies are exactly the same as my first flight from Hong Kong to Vancouver. Does it offer the same things for the other longer flights too? This is outrageous: you have to pay for the headphone."
Pros: "Although I didn't have a seat assignment when I went to the airport I was treated very politely and given my choice of seats."
Cons: "My first message was to advise me my flight was 2 hours & 45 minutes late 2 hours before I was to go to the airport. My seat light switch didn't function neither did the jack on the entertainment system (unless one held it in exactly the right way while watching. I lasted 1 1/2 hours before I gave up. So I spent 2 hours dealing with being able to fly with Air Canada before I even got on the plane. I'm switching."
Pros: "Flight was delayed three times, gate constantly changing too. Money even replaced croissants/pastries in the Vancouver business lounge with toast to save money; the only hot breakfast now at 9.30 is a vat of porridge."
Cons: "The plane itself was in good condition, and the crew were capable and pleasant. The in-air experience was much better than the on-the-ground experience."