Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Cons: "The baggage restriction was not good at least one Checking should be allowed"
Pros: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Cons: "I was not given correct information and being a very novice traveller did not check the information."
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Pros: "Crew was good, flight itself was smooth and uneventful"
Cons: "Plane was full and very cramped. I am a small person and felt uncomfortable! A crying baby the entire trip and a screaming grade-schoolers who’s parents ( or crew) never told her to please stop screaming. A big headache when I arrived in LA. It felt like a 6 hour flight!"
Pros: "Seats had room. Entertainment options were quite good."
Cons: "WestJet has lost its Chutzpah. No longer knows it’s identity. Food choices were terrible for a 5.5 hour flight, and the couple of okay choices they were out of very quickly. Crew was friendly enough but no sparkle."
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Pros: "Everything about the flight was fine except the delay waiting for the new crew."
Cons: "The 90 minute delay taking off. The difficulty getting WestJet Connect entertainment software to work with my laptop. I finally gave up & watched tv on my phone."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "Had a fantastic experience on my first round trip with WestJet. Very satisfied, would definitely fly them again. I also liked how we were able to clear Customers BEFORE we departed from YVR; made the arrival that much smoother when we landed at SFO"
Flight was good and staff was efficient and friendly. Being a discount airline, they charge for carry on, food and beverages. I did not partake, but your survey doesn't have a n/a button. My only thing was that it felt like I was sitting on a cement block. My behind was sore after a couple of hours. I was not able to check in on line, so very thankful that the linecat the airport moved quickly. I think I will use Swoop in future if I just need to get somewhere and don't need to bring carry on bags.
Bring your own water, do not expect and comfort on the plan, and over priced gross processed food. Drinks were could (paid for) and saw we needed to bring our own water for a 5 hour flight. Kinda shitty you have to pay for carry on- same price and stowaway luggage. The luggage cost more than 2 round trips from Toronto to Victoria bc. Shocked at that
Airline did Not inform us is further delays to an already cancelled flight. Big chaos prior to boarding.
I would take swoop for a 1, maybe 2 hour flight MAX. Every thing is an up charge, even water. The seats don’t recline so it makes it very tough sitting in that small space. The crew was amazing though, they went above and beyond to try and make the experience comfortable. Also, we were delayed a total of 4 times - 5 hours.
I've flown with swoop a few times and always had a good experience. The crew are pleasant and helpful. Thanks
It’s a no frills airline, professional and gets the job done well.
Nothing at all. The flight attendants couldn’t care less about the passengers. Overheard 2 complaint about being “too tired to bother or care about anything”. Complaining about working 2 jobs and was even too tired to care about returning a lost pair of glasses that they just threw away. Never flying this crappy airline again.
Really nice flight barring a one hour delay, which was already informed. Staff at abbottsford check in counter was very friendly and helpful. Her name was Robin.
Lack of staff Airplane (even with upgraded seats) was not comfortable Boarding took extremely long, no system in place Inconsistent messaging on reason for delay
I sat near a man who continually took his mask off. He was told to put it on 3 different times. He would say “ oh sorry” then remove it as soon as they walked away. By the end of the flight they had given up and they all walked by him “maskless” and didn’t say anything. He coughed and sneezed throughout the flight
Cons: "Started off by being 40 mins delayed. Not bad, compared to the 4 hour delay I had going to Vancouver. Flight was super uncomfortable. Upon arrival to Toronto. The gate had ice on it. So we had to wait in the plane for over an hour before we could get to a gate and off the plane. And then the entire plane of people (300-400 people I believe?) had to wait for our bags to come out for TWO HOURS! Meanwhile flights from Vancouver that we’re supposed to leave after us , left before us, got there before us, and got their bags before us. Horrible trip. I could not believe how unprofessional and unprepared Air Canada and the Toronto airport was during the holidays!"
Pros: "Air Canada has one of the best buy on board menu's of any North American carrier. They even allow you to purchase Business Class meals (subject to availability of course). Flying on the older 767-300ER also has more shoulder and leg room than some of Air Canada's newer configurations for the 787 and 777."
Cons: "Air Canada's boarding process is a bit frustrating. On American Airlines and United Flight attendants make announcements over the PA to (a) step out of the aisle to let people pass, and (b) place larger suitcases in the overhead and smaller bags under the seat. That way they try to ensure there is enough bin space to accommodate everyone. Passengers on Air Canada stuff everything in to the overhead bin and nothing under their seat, leaving little for those boarding after and delaying the flight because flight attendants are looking for bin space. If they were more pro-active, it would speed things up."
Pros: "Your customers are nicer than your staff."
Cons: "Firstly I will start with the lack of service we provided when trying to get seats together after checking in online. We rang and were told to try at the airport counter. Then at the airport counter we were told to try at the gate and then at the gate when I went to ask I was told to go get both tickets before they told us that there was no 2 seats together anyway rather than looking first. All whilst explaining this was our honeymoon and we would really like to sit together as husband and wife. Then once we boarded the guy sitting next to me was happy to swap seats with my wife as he had back problems and had asked for an aisle seat but was denied. Finally we are underway and I find that my entertainment touch screen doesn't work so even though it is one i can't select anything to watch. Plus to top it off the seat arm rest was broken. Obviously with a fairly full flight with no 2 seats together their wasn't much that could be done immediately but where is the maintenance and actual physical plane quality? Do your engineers or staff not check things? Overall dispite this being our national carrier I am ashamed to claim that. Many of our overseas visitors for the wedding from Australia and Europe also had similar complaints."
Pros: "Quick boarding, staff friendly and helpful. Flight attendants ensured those with connecting flights deplaned quickly when we arrived at the gate in Montreal."
Pros: "I liked the fact that they provided beverages and food."
Cons: "I hated how there was NO entertainment. Honestly on a 12 + hour flight this was a bit ridiculous. No tv, or movies... no screen on the seat at all. Not even a big one for everyone to enjoy! It was horrible... The seats were so cramped and the staff seemed a bit unprofessional and sloppy looking. The food was pretty bad as well. I've had my fair share amount of flights and honestly this was probably the worse one i've gone on with the amount of hours it took to get to our destination. I wouldn't have mind too much if there was no entertainment on a 2 or 3 hour flight..."
Cons: "My seat assignment was changed without my knowledge. There was a charge for my one suitcase. Most other airlines do not charge for a suitcase unless it is more then one."
Pros: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada, but the flight home after an initial 14 hour flight was pain free. Boarding was fast (the flight wasn't full) and we ended up pulling away from the terminal early. I slept most of the flight so I can't really comment on food. The entertainment was the same as when i left for Australia, which was ok. It had a decent variety to select from."
Pros: "The crew was nice."
Cons: "Boarding was unorganized, one of the ladies was rude and I did not get window, even though I requested with enough time."
Cons: "dirt and stuff on floor between floor and wall, bad, never seen that before in a nearly new plane"
Pros: "Air Canada you suck. Told us that our flight wouldn't leave before we boarded as the computer system was down country wide. We still stood in like for an hour and hey could have manually checked us in as they did others. We were promised no planes would leave and when we got to the gate our plane was pulling away leaving 10 of us to scramble to find another flight. Customer service argued with me saying no flights were going to Ottawa and my Kayak app told me otherwise. Thanks for making my flight home for a funeral that much more stressful and having my family wait 4 hours risking all of our lives with freezing rain drive home."
Flight delayed by 4 hours but no communication. With passengers until after the posted departure time became apparent the flight was not going to board even close to on time.
Flight was sent canceled. The absolute most useless staff I have ever witnessed. Utterly careless - literally could not care less. 100% never using this airline again.
Poor communication at the check in counter and boarding gates.
Other then the screaming baby the flight was fine, nothing special
Check in experience was smooth, and the flight attendants were courteous and friendly. Very positive experience overall, thank you all!
Flight arrived late but other than that everything else okay
Great price for a new plane. Only offered water which we knew.
I don't like anything. The crew was so bad. Misbehaved badly. The worst flight.
Long wait for baggage check in with only one on site attendant.
The worst airlines I have seen in my life they don’t respect anyone they don’t care about anyone they lost our luggage and no one is responding. We waited for five hours to get our luggage back.🤬🤬🤬👎🏻👎🏻👎🏻👎🏻
Great staff. Cramped seating for someone 5 feet, 2 inches and average weight. So if you're tall or heavy -- good luck. Even if you wait until the 24 hour checkin time, you still charge for seating. Really? So either it is a less-than-pleasant experience or pay the price of a "big name" airline. And if I'm going to pay their prices, why would I fly in your cramped seat? So, in the end, you want to give less comfort for the same prices as Air Canada. Go figure.
The airplane smokes and they think it's normal.... this is sign of deterioration
Flair aircraft smokes before takeoff... and this seem normal to air hostess..... smoking aircraft is not a good sign of safety
Flair’s customer service isn’t helpful at all and their refund is a scam
Everything was great. Got out 5 minutes early and had a nap on the overnight flight.
Wifi was down on this flight but I had a movie downloaded.
Horrific airline. This trip didn't even happen!! We got to the airport and were told at check-in that our tickets were canceled WITHOUT NOTICE! I begged the agents for more info and was told we were blacklisted for using a fraudulent credit card. The card was debit and the funds were already taken out! The desk agents all left, and we were left with zero solution. We had to book another flight with a different airline which cost us $2300 in addition to the $550 Flair already took from us. I have been on the line for 30 minutes to speak to an agent. Does not look promising. AVOID FLAIR AT ALL COSTS.