The crew was excellent. The turbulence was very bad and they were unable to serve our dinner. The captain informed the passengers that we were going to get water and snack instead. They provided us ample snacks instead. Otherwise the trip was good.
The experience was good just the upcharge of over a hundred dollars was not cool.
Flights were cancelled setting me in panic mode since my much needed weekend escape with friends was only a short one. No apologies given at the airport nor on the plane. Flight was rescheduled
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
I am a tall woman and could not move my legs enough to reach down under the seat in front of me to retrieve anything I put down there. I sat in both aisle and window seats and felt extremely cramped. In the aisle seat, if the stewardess was heavy, it was impossible to pass, and she would knock my arm shoulder and thigh every time she went by. If I can avoid it, I will not be flying this airline again.
Boarding process was poor and slow. Should fill the plane up from the back like other good airlines
Flight diverted but info was really poor, ev3n with airport staff. The cats desi was a km away ,
The flight attendants could have been mote professional, talking about other people's life choices loudly and rudely. Delay to board which seems more and more standard with westjet.
1.5 hours late departing YVR for a 14-minute flight. Packed waiting area. Full plane. Families with tired, screaming kids. 40-minute wait for baggage at YYJ. For a Dash-8. Obviously there was some kind of breakdown but there was no communication from anyone. Most of this was not WestJet's fault but it was an unpleasant night overall. I fell asleep in a chair waiting for the luggage carousel to start.
Short flight, you can't do much. On nice days, announce the islands they're flying over.
Board from the back of the plane to the front - it just makes sense. Try it.
Terrible, it’s a mess with the strike. Couldn’t do the Smithers flight because my flight to Vanvouver was cancelled and there is no customer service help to get refund or help
It was good except I was sitting beside a bigger gentleman so I didn’t have much room
Had the same two cabin attendants and Darren and Lea are exceptional
Air Canada cancelled my flight without issuing a refund. I could not make this flight. Air Canada does not accept phone calls Aircanada.com is down.
Plane was smooth. More of a YVR issue, but the gate at departure was JAM PACKED with people and departing flights. Literally standing room only around the gates... This should be staggered or spread out better. Other than that, the flight was fine.
Some sort of entertainment like movies would be nice. I had exceptionally great service from the people who work there thou and really apricated that after flying with WestJet the last few weeks.
I booked through Kayak for the first time. Unfortunately I was charged in US dollars. Only after booking did I see the tiny American flag on your website. There should have been a larger icon with a notice that I am in Kayak’s US site. I am Canadian, am flying in Canada and was disappointed that Kayak did not recognize this.
Tight quarters on the plane and with small overhead bins. Luggage for several traveling friends did not arrive on the flight.
