Everyone was extremely friendly and nice, from the front desk to the cabin crew!
I like that we landed safely and that my dog was safe underneath as well. Outside of that, we were 45 mins late for a direct flight that is 1.5 hours long. And 2 of my 3 bags did not make the flight. Only my dog was onboard.
Decent entertainment although my wife was not offered any ear buds so couldn’t enjoy. Real issue was the appalling food. Presentation was unacceptable with cheap hard to open packaged bread, plastic cheese again in hard to open shrink wrap, main course in small cardboard box again hard to open, wooden utensils which lack substance making the whole experience poor. Surprised I didn’t cover myself or neighbour as the food moved all over the place. Breakfast calzone was dry and unappealing with the staff basically throwing them around. Very disappointed
I wasn’t checked in for the third leg of my flight, my bag was checked through to Dublin but when I went to the gate in Toronto they said I wasn’t on the flight and had given my seat away. I had to wait 24 hours for another flight and instead on the one I had booked it was now 2 flights.
Flight delayed missed connecting flight crew not very helpful very frustrating customer service
they forgot to load our luggage onto the plane and we were without it for half of our trip to Paris. Didn’t seem to have much interest in getting it to us expeditiously.
As per usual, lately, the flight was delayed. I can’t recall the last time a WestJet flight was on time.
Our flight was delayed 3.5 hours. Maybe next time make sure its on time as stated. The crew did the best they could, given the circumstances.
Good. Really crowded and busy. Going to Winnipeg plane was crowded and seats very narrow Now I remember why I dislike flying 😈
Everything went smoothly. Crew was friendly and informative. We even left early!
It was one and a half hour flight, however it was delayed for one hour, no bus running after getting off the C-Train,
Our original flight was cancelled due to mechanical reasons. This cancellation caused us to miss our connection and we were not able to get another flight for 3 days and then needed to make an extra connection to get there. Air Canada did not rebook our flight for us, it took several hours of talking with staff in the airport and making phone calls to get the flights rebooked. We never received a voucher for our hotel and meals while we were waiting for our next flight and it was only after talking to several staff that we were provided some general information about how we could be reimbursed. We tried entering our ticket information in the website provided, but it did not recognize our flight information. When we asked someone on the phone about this they said we'd need to contact the customer relations department, but that it's not possible to reach them on the phone. I don't understand what company would have a customer relations department that you can't talk to. We spent about $1,000 for hotels and meals for our family while waiting for a flight home and I'm not confident we will ever get reimbursed for this. I understand that mechanical issues can happen to any airline, but this is the 4th time that this has happened to my wife and I on Air Canada and we have only flown Air Canada about 8 times, so this is not a good track record. Also, when we did finally get a flight home (which was also delayed due to mechanical problems), we were told we couldn't bring a standard carry on even though the information on our ticket clearly indicated that we could bring a carry on bag. The staff at the gate were not understanding about this situation.
It would have been better if it wasn’t cancelled
Flt was Vanc to Toronto. You don’t serve food and child behind me kicking the seat. Otherwise good.
Affordable & comfortable. Not sure why a party of two I booked at the same time got seated separately.
The crew was friendly and good and I felt safe and secure in the air. I was not happy to find that my “window” seat had no window, when I had options at the time of check-in and would have selected another had I known. I felt a bit claustrophobic. I was also unhappy to pay $75cdn to check my bag, to then have it go missing for 1hr 20mins, upon arrival. I could have been half way to Oxford, my final destination, in that time. The dinner was good, but the breakfast is quite terrible now. It is two sugary items and only one coffee service in an increasingly small cup. We all know inflation is a big thing right now, but skimping on tea and coffee!
No soft drinks provided and staff at boarding was very rude. Moreover, the flight was one hour delayed.
they canceled my flight so i am EXTREMELY UPSET ......................... they gave me a 100% refund but still ........... i will never order a flight from your failed company ever again ........
We were just offered pretzels along with beverages. Biscoff or other cookies would be good as well or to have a choice. Crew seemed a big green but better training and more years of experience should fix that.
Boarding was the usual inefficient zone 1, zone 2, family’s with children and the disabled, zone ad nauseam. There was no food inspite of the boarding agents telling us part of the delay was for provisioning. It was late and they left us on the tarmac for close to an hour before take off. The one thing that could have made the situation better was them telling us when we were going to take off and then taking off within 15 minutes of that time.
Their "free personal" requirement is to have your bag fit in a containment frame that is way too narrow and slender than the space under the actual plane seat (the length of my vitamin water was longer than the width of the containment frame. They had personel at the gate literally designated to hounding people's bags in the zone line up, and forcing them to measure their bag again if he felt "the bag might be too big for personal item". If your bag was too big for their scamming measurement criteria you had to fork up $110 CAD for the carry on cost ($85 at the 24hr online pre-check in). Plane had no entertainment, seats did not recline, and no complimentary snacks or drinks. Unless I have a short flight with zero bags, I won't be flying Flair ever again.
Not good Even after I made my booking, I was charged $90 for my boarding pass. I have collected boarding pass i pay $90 near . Flair airline not good. Without pay no boarding pass.
The flight was smooth, but the seats are not comfortable. I was not able to sleep. The sizes for the personal item and carry-on are way smaller than other airlines.
The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻
Flair flight was 4 hours late due to not having a crew and the plane was filthy. Just water service Terrible experience flight 1513
Long wait for baggage check in with only one on site attendant.
The airplane smokes and they think it's normal.... this is sign of deterioration
Flair’s customer service isn’t helpful at all and their refund is a scam
They make you pay for everything:- hand carriage, seat, check-in and don't even offer you a cup of water! It turnout much more expensive than AC !
Other than being delayed two separate times and wasting half of the day waiting in the airport everything was actually very good.
