Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "For some reason, we found ourselves in the Premium section for our return flight from Palm Springs. So we got fed!! Which was nice. And we had a little more legroom, “spare seat” between us, etc."
Cons: "It was a short flight, only 2 1/2 hours, so you can’t really expect much. It’s the long flights where service really makes a difference."
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Cons: "Flight was delayed an hour which isnt horrible but then had to sit on the plane an additional hour waiting for take off. I barely made my connecting flight in Calgary. They should have held that plane because i know the elderlt women next to didnt make it. Staff were not attentive enough. Buzzed them servial times and no response."
Pros: "I like the app to tell me where is my baggage. Thanks"
Cons: "Check-in was bad. Too few staff for too many people."
Cons: "Information provided on delays was limited and information on connecting by flights was incorrect"
Pros: "Plane was nice and clean. Crew was pleasant and helpful."
Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Pros: "Price!"
Cons: "Poor Customer service! My baggage arrived later on the same day I had arrived..., but I didnlt get it till 2 days later. There were or apology or announcement about the reason of my flight delay (2 hrs). I was told by a customer rep on the phone a few days before ny flight that I didn't need eTA to transit, but I needed it! I had to obtain it at the airport counter on the day of my flight.. I was very close to miss my flight.... Due to the delay, many customers missed connection flights, but there was no clear guidance to where to take care of the matter... I was ery disappointed.."
Pros: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Cons: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."
Pros: "Crew took very good care of me. They made sure I had a comfort seat."
Cons: "No enough choice of movies"
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Pros: "In attempt to recover the failure, they gave one complimentary drink."
Cons: "Planes got messed up which caused groups to get separated. Plane went from a two aisle plane to a single aisle. They had some sort of excuse but I am sure it was primarily to save money since the flight was not full. In flight entertainment kept restarting and the head jack hardly worked. Flight was delayed over an hour due to the plane switch. Also, to top it off they had one attendant that was dutied out so we had to wait longer for another flight attendant. This should have already been figured out before. I have flown Air Canada a lot and this was just not like them. Quite disappointed."
Flight delayed by 4 hours but no communication. With passengers until after the posted departure time became apparent the flight was not going to board even close to on time.
Flight was sent canceled. The absolute most useless staff I have ever witnessed. Utterly careless - literally could not care less. 100% never using this airline again.
Poor communication at the check in counter and boarding gates.
Other then the screaming baby the flight was fine, nothing special
Check in experience was smooth, and the flight attendants were courteous and friendly. Very positive experience overall, thank you all!
Flight arrived late but other than that everything else okay
Great price for a new plane. Only offered water which we knew.
Can't be happy with a 5 hour delay. Only given $10 voucher for food and still EVERYTHING was an upcharge during the flight.
TThe first time I have ever flown with flare and both ways sucked
There was no entertainment There was no food or beverage service , not even a glass of water The plane door could not be opened upon arrival
I try to buy water the cabin crews told me I had to wait for them to come around with the trolley I waited over 2 hours !!!!! Literally 2 hours I was so thirsty .
Lots of leg room in the front rows. Wish water was free.
I don't like anything. The crew was so bad. Misbehaved badly. The worst flight.
Long wait for baggage check in with only one on site attendant.
The worst airlines I have seen in my life they don’t respect anyone they don’t care about anyone they lost our luggage and no one is responding. We waited for five hours to get our luggage back.🤬🤬🤬👎🏻👎🏻👎🏻👎🏻
Great staff. Cramped seating for someone 5 feet, 2 inches and average weight. So if you're tall or heavy -- good luck. Even if you wait until the 24 hour checkin time, you still charge for seating. Really? So either it is a less-than-pleasant experience or pay the price of a "big name" airline. And if I'm going to pay their prices, why would I fly in your cramped seat? So, in the end, you want to give less comfort for the same prices as Air Canada. Go figure.
The airplane smokes and they think it's normal.... this is sign of deterioration