Pros: "Crew is amazing and friendly"
Pros: "Customer service as always"
Cons: "Nothing!"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Flight was late for one hour"
Pros: "Great crew, nice plane, awesomeness me entertainment"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Cons: "Seats very tight!"
Pros: "Everything else was okay"
Cons: "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"
Pros: "On time"
Cons: "Small air craft"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Great flight attendants and very clean"
Pros: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Cons: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Cons: "No issues. Smooth ride. Decent service."
Cons: "Everything was to my satisfaction."
Pros: "Time of the flight"
Cons: "Space in the plane"
Pros: "Every single detail was outstanding"
Cons: "Food"
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "the seats were ok"
Cons: "was little late"
Pros: "Understanding crew, and a helping attitude"
Pros: "Everything"
Cons: "Nothing"
Pros: "Nothing"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Left on time and got in early"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "I love that I was upgraded to first class!"
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Pros: "Nothing"
Cons: "The flight from Las Vegas was delayed for a very long time, and then diverted to Huntsville, Alabama, because of weather in Atlanta. I understand that was beyond Delta's control, except for the fact that its Atlanta hub is grossly overused. But my connecting flight in Atlanta was canceled, and its "dedicated" phone line to re-book the flight was completely unresponsive. The employees in Atlanta were, as they usually are, surly, and myself and fellow passengers had to wait on line for hours in the wee hours of the morning to be re-booked. Oh, and Delta lost my suitcase in Las Vegas, with all my clothes and a business file, and it has not been located."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "Nice chairs with built in pillows. J"
Pros: "Tv s food drink seat size"
Cons: "Nothing"
Cons: "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."
Pros: "Prompt. Easy. Reasonably priced."
Cons: "Old plane. AC control broken."
Pros: "Everything"
Cons: "Nothing"
Pros: "Everything"
Cons: "in my opinion, nothing"
Pros: "The boarding process was disorganized and chaotic. Food was OK. Crew was not unpleasant but not pleasant."
Pros: "We got upgraded to business class due to getting bumped from flight."
Cons: "We got bumped from our flight and split up so my wife and child had to go to Rosario on their own, and my other son and I had to take a separate flight via Buenos Aires, causing our prearranged driver to wait for many hours and significant delay and stress. Our short time in Rosario was cut shorter"
Cons: "This doorbell sound was playing on repeat over the loudspeakers constantly for almost the entire second half of the flight. Drove me nuts"
Pros: "Everything"
Cons: "Its just kay"
Pros: "The stewardesses"
Cons: "Food"
Pros: "Free cabin upgrade. Fast ops."
Cons: "Food."
Pros: "I like the 2 2 seating"
Cons: "Having to go to other counter to pay bag fees after check in is annoying. I get that with some fares you have to pay, but so much more efficient to swipe credit card at check in."
Cons: "Had a perfect trip. Thanks"
Cons: "Delaied , food not good no more Astral"
Pros: "On time, clean, comfortable seats, free beverages, luggage arrived very quickly. An excellent flight."
Pros: "The aircraft was very clean, well maintained. We were 20 min late in departing because the crew waited for a passenger with disabilities to make it to the plane. That was kind. Some of the lost time was made up and this flight had no connections out of the arrival airport that day, so not a major inconvenience. Short flight, so just drink service, no entertainment. Baggage arrived promptly. All good."
Pros: "When my original flight schedule was interupted by one of the flights delay I was offered a very good alternative in a very kind manner."
Cons: "The newly rescheduled flight had 2 and half hour delay"
Pros: "The boarding process was fast. I appreciate being able to access SkyPriority boarding."
Cons: "I wish my Delta SkyMiles status earned an upgrade to Business/First Class on this SkyMiles partner."
Pros: "Snacks, staff, my own row, on time, smooth ride"
Pros: "The crew inside the plane was ok"
Cons: "The boarding was delayed and they didn't display the delay on the screens. When I asked the reason, 40 minutes after the displayed boarding time, they told me there was no delayed at all."
Pros: "Great service. Would fly again."
Pros: "Great service. Easy flight. Great movie and drink selection."
Cons: "Not much to complain about, honestly. It was a pretty wonderful experience."
Cons: "The gate was moved 3 times causing chaotic scramble of people running through the terminal. Not super efficient."
Pros: "On time and expensive"
Cons: "Short flight, no entertainment or snack"
Pros: "Excellent service and food the flight on time too"
Cons: "The small seat and no much inclination of course"
Cons: "Statewide strike prevented me from taking the flight and could not obtain a refund."
Pros: "after buying the ticket is very difficult getting contact with the carrier and also with the seller (kayak) for question as sellection of seats etc."
Cons: "better communication with the carrier"
Pros: "Great seats with personal screens."
Cons: "Food, just peanuts, but enough for a two hour flight. The screen stopped working and there was no way to return to the home page."
Pros: "Left early and arrived early, Very easy boarding. Baggage arrived promptly."
Cons: "Nothing to criticize"
Cons: "The seats were very uncomfortable, the crew was rude, and did not provide any beverage service between two tasteless meals. Will not recommend."
Pros: "We wanted to fly with an earlier flight, and without any problem it was done. On time take offs and landings, new planes. Overall we were extremely happy"
Cons: "Because of delay we didn't get to Mendoza until midnight."
Pros: "Nothing"
Cons: "Plane had problem and we were rerouted to Buenos Aires"
Pros: "Did receive an email 3 days before cancelation but no phone to contact of office in Mendoza open or available throughout the weekend. No phone call to let us know options to change our flights."
Cons: "When we got the email on Saturday saying our flight was being canceled on Tuesday no reason was given nor what our options would be. Phone contact numbers never answered and looking online Mendoza downtown aerolineas office was not open on weekends. Finally we decided we should drive to the airport and see what to do. Again after waiting in line for over an hour at the check in line (which no one informed us was not where we could rebook our flights) they then told us to go to the office. Waiting in line for another hr. Because no one showed up at the desk until 1pm. Fortunately we were second in line and nothing was available on the day before flight which we were originally scheduled to make our connecting flights with Delta in BA. Therefore there were only 2 seats left on a 9:40 am flt or we'd have to wait two days to get on a 3:30pm flt to BA. No compensation for waiting in BA or discounts or upgrades etc. were offered or any accomdations. We had a 10 hr wait in the BA airport for our connecting Delta flight at 8:15pm. There are no lounges or comfortable places to sit in the A or C Terminals at BA airport and since we arrived from Mendoza at C terminal (10 hrs early) they would not even let us check in through security to use the Sky Club Lounge (which we were going to pay for on our own) until 3 hours before our Delta Flt out of BA to Atlanta. Fortunately our luggage did get checked all the way through from Mendoza to Seattle, WA."
Pros: "easy boarding and checkin process. the plane was very clean, drink service fine. nothing bad to report."
Pros: "Fast boarding. Clean airplane."
Cons: "Rude flight attendants."
Pros: "Comfortable seats, sufficient leg room, very clean, complimentary drink (non-alcoholic), good landing, English and Spanish speaking captain"
Cons: "Flight departed slightly behind schedule"
Cons: "Entertainment app does not work. No screens."
Pros: "I like this aitline"
Cons: "Nothing"
Cons: "Since i lost my connection flight due to airline problems, now im stuck in another flight with a 5 hour layover"
Pros: "The flight left on time with no delays. The flight crew were very courteous and helpful."
Pros: "Everything"
Cons: "N/A"
Pros: "I missed my flight and cannot get a hold of the airline via phone.! Still trying to get in touch to reschedule."
Pros: "Muy buen servicio de abordo por parte del personal y ofrecer todo tipo de bebidas durante el vuelo"
Cons: "El vuelo tuvo 2 horas de demora"
Pros: "Airlines was very clean, very neat and crew was very professional. No real needs, no real disappointments. Would be happy to fly this airline again."
Pros: "On time, organized boarding"
Cons: "Not allowed to use restroom due to turbulence. Also, unable to reserve seats until 36 hours before flight. This is inconvient whe already traveling"
Pros: "Nice seats in premium economy"
Cons: "Boarding was a little chaotic."
Pros: "Airlines staff was very courteous and the boarding process well organized. The Mendoza airport and security was extremely efficient and organized. A very pleasant travel experience."
Pros: "Not much"
Cons: "comfort.....leg room sucks and I'm ave. height & weight."
Cons: "They changed the time and location of the flight from 22:30 pm to 11:00 am including a change of airport without providing a hotel nor transver. More than 15 hrs of overlay without any help is an impertinence."
Pros: "Short flight"
Cons: "It was fine"
Pros: "seat was the worse, but ok overall"
Cons: "It was a little hot in there"
Pros: "Everything was great, very little turbulence and the crew was great!"
Cons: "The only complaint I have are the little little flaps on the head rest. You can adjust them to rest your head unfortunately my wasn’t able to hold my head in place."
Pros: "Well organized. Helpful & courtesy."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Crew was amazing."
Cons: "wider seats"
Pros: "Premium seats were an amazing touch"
Cons: "Aisle seat did not recline on my first flight"
Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."
Cons: "We were on tarmac for an hour waiting to take off"
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Pros: "Service is awsome"
Pros: "Early arrival"
Cons: "Cabin cleanliness. There were flies nesting in the window of the row in front of me."
Cons: "One of the crew members seemed really bother by everything. She was not smiling or even looking at customers when handing drinks over."
Cons: "Crew was awful. Do not fly westjet leaving Las Vegas."
Pros: "Seats comfy, crew excellent"
Pros: "Flight was on time. For once."
Cons: "Flight attendants were making ridiculous juvenile jokes over the intercom."
Cons: "Missed my connection"
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Pros: "Pleasant staff great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Pros: "West jet always known for above and beypnd service"
Cons: "Nothing"
Pros: "Was a good flight. No troubles or delays"
Cons: "Baggage claim was down for a bit, had to wait about 29 min. Not the airlines fault"
Pros: "Early boarding quick flight"
Cons: "Seat belts don't fit me yet they did on the way down on same airline"
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Pros: "Everything about the flight was fine except the delay waiting for the new crew."
Cons: "The 90 minute delay taking off. The difficulty getting WestJet Connect entertainment software to work with my laptop. I finally gave up & watched tv on my phone."
Pros: "Staff were very friendly and efficient, no issues with boarding or in flight."
Cons: "Flight was delayed but we were notified ahead of time so wasn't a problem."
Pros: "This portion of the flight went smoothly"
Pros: "Plane on time !!! Good service"
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Cons: "Should have been home by midnight but ended up landing at 1:45 am."
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Cons: "The wifi is paid.. no TVs"
Pros: "They were quick with the boarding and helped me board the plane first with my pet so that it is easier for me. I really appreciated that."
Cons: "The seats are not comfortable. I spent the whole flight moving and trying to find a confortable way to sit. I also miss the time where we had meals in the plane. However, I don't mind paying for my meal but I wish there were more vegetarian options than just the hummus."
Pros: "flight was on time"
Cons: "there was no movies to watch"
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Cons: "Plane was delayed by 3 hours."
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Pros: "Staff were so friendly and helpful"
Pros: "Flight was good, crew was courteous and boarded on time. Cabin space was adequate and the entertainment provided through WestJet’s app is very good."
Pros: "Canadian airlunes are the worst nothing good about them"
Cons: "Nothing"
Cons: "We flew from Toronto - Abbotsford with a stop in Edmonton. There was a 1 hour layover in Edmonton before the Edmonton - Abbotsford flight left. Unfortunately, the plane arrived in Edmonton 30 minutes late, and rather than wait 5 minutes for the passengers to disembark from the Toronto plane and board the Abbotsford plane, WestJet decided to leave all those passengers behind. There were no other flights available until the evening, and we were stuck for 8 hours at the Edmonton Airport before we were finally given a flight to Abbotsford. Never again will I book with WestJet."
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Pros: "Everything was on time and the staff were friendly! Much better experience than our last trip!"
Pros: "flight was goof"
Cons: "unclean bathrooms in toronto airport right after landing before cutoms. very dirty outside grounds around T3 .We walked from the Shereton on airport road to T3. there was garbage piled on Aug 9, cans overflowing, around T3 and even more on Aug 13. in 4 days there was no attempt to clean up at all."
Pros: "Nothing to like"
Cons: "Being taking advantage of"
Pros: "The courtesy of the flight crew, and above all, the smooth flight conducted by the Captain.T"
Cons: "There were no specific "hiccups" or negativity pertaining to the flight."
Cons: "The long delay, 2 kids crying continuous, no place to smoke, no one explained to me that I had to pick up my luggage in Toronto! So now my suitcase is delayed! I was told that it would go straight through to destination. I will never use Delta again! And I will not fly through Detroit or Toronto again!!!"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "Food, attendants, comfort, entertainment"
Cons: "Manual boarding and missing one of my luggage"
Pros: "Nothing."
Cons: "I'm still at Heathrow 12 hours later. I never made it to Oslo."
Pros: "Crew was super nice"
Cons: "Don’t pack people in like sardines! Our seats were so close it was in humane! Also we were in the back of the plane and it was uncomfortably hot! Why are there no individual a/c blowers over each seat!! Because of the heat and the cramped seats had to keep getting up and standing in the back because I was so claustrophobic!! Miserable, miserable, miserable!!!"
Pros: "Crew were brilliant and I felt well looked-after."
Cons: "Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane."
Cons: "I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!"
Pros: "Food was unusually good for airplane food"
Cons: "Leg room"
Pros: "The crew was very nice"
Cons: "Long delays, started in Las Vegas all the way thru to Athens"
Pros: "On time, good service."
Cons: "Ran out of vegetarian options. Staff slightly inattentive and rushed when dealing with clients."
Pros: "Nothing."
Cons: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."
Pros: "The crew was professional. Plenty of space to store my carry on bag overhead. I also like the safety video at the beginning, featuring actors and comedians."
Cons: "I have no complaints about this flight."
Pros: "Seats were nice"
Cons: "Complementary water... It was a decently long fly not to offer anything."
Pros: "Crew was ok, comfort was ok."
Cons: "Flight was delayed 1 h and 10 mins. Missed the connection flight because of it. No explanation was given. Food was awful."
Pros: "That we landed safe, there was a good choice of movies."
Cons: "The seats on our return leg were much more cramped & did not have as much legroom as the outbound flight. There were no meals available for me that did not contain cheese. There were not sufficient choices of spirits & we were only offed a drink once in the flight. I have flown with BA for 30 years now. This was absolutley the worst flight I have been on."
Pros: "Comfortable seats"
Cons: "Inadequate frequency and quality of service by flight attendants, mediocre food, small portions at dinner service, poor responsiveness of seat controls, incredibly poor resolution and small sized video screen in business class. Nothing but candy and pretzels available for snacks between the long time between meal services. No separate jetway for first and business class passengers. Several hour delayed takeoff after boarding due to multiple maintenance issues and equipment failures."
Cons: "Was surprised that you have to pay for all drinks. They want 2.50 for a baby can of coke."
Pros: "Lots of room, drinks and snacks friendly crew"
Cons: "Heathrow Airport is a nightmare"
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Pros: "The way the crew interacts with passengers one has the feeing that we were all one big family! Special hats off to Freedy who worked on this flight on my way to Canada and was very interactive with us , he made us felt really welcoming , as long as he has to give us his service , Staff keep up the good work. All of you did a fantastic job . Pilot did a great job a few pot holes that was out of his control but all in all a great flight"
Pros: "Loved the 787. One flight attendant was just great. She made the difference on the flight! Didn't get her name but the trip was made better by her. Thank you!"
Pros: "The flight was delayed due to a thunderstorm, something out of the control of BA or LHR Airport, but the crew never seized to deliver a superior service with a warm smile on their face even when the heat was unbearable coz the AC wasn’t working. The captain frequently gave us updates and even walked around the plane to answer our questions! Superior customer service..."
Cons: "My biggest complaint was that there was no AC while we were stuck for almost one hour on plane! BA should ensure that their planes are properly prepared for similar situations"
Cons: "Major delay. No free beverages on board."
Pros: "Nothing"
Cons: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"
Pros: "Food good! Crew friendly"
Cons: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."
Pros: "Service was excellent"
Cons: "Food was served cold. They came back later and offered it hot, but it was way later."
Pros: "Got Home day later , slept on airport floor. Meal was poor , no more vegetarian food left . Wrap was given with chicken & maynosie where as Asian / Hindu veg meal was ordered ."
Cons: "Same as above ."
Pros: "I was a good trip, except for one thing."
Cons: "I was very upset when travelling from Mumbai to London, Heathrow, because the crew in Mumbai did not send my baggage directly to Toronto and I had to go through the whole process of checking in Montreal to travel to Toronto, which was my last destination."
Pros: "Friendly crew. Good day in the skies."
Pros: "cheaper pricing"
Cons: "no mention of visa entry to US when I booked my trip !! caused me all sorts of problems .... you must make double and triple check that when booking a ticket to a country that requires a visa it is a 'click to accept' thanks"
Pros: "The seats were surprisingly comfortable."
Cons: "The service was kinda rude."
Pros: "British AIT flight attendants are the nicest"
Cons: "The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs"
Pros: "Leg room was good. Direct flight to Europe."
Cons: "Old plane. Poor seat entertainment - TV was terribly old and outdated. No plugins at the seats. Seats were smaller than most economy seats. Food was pretty poor, and drinks were very small and not enough for a 10hour flight. Expected A LOT more from British Airways. This flight was poorer standard than many low cost flights. We have done a lot of traveling overseas and this was one of the worse flights."
Cons: "Don't you even know that correspondences were missed?"
Pros: "Great to sit in upper deck"
Pros: "The flight was great. Business class is the way to go if it’s in your budget. However, the British Airways photos of business class does not quite reflect reality. It’s just a regular seat with more leg room."
Pros: "The entertainment was surprisingly good."
Cons: "The seating was tight."
Pros: "Staff (cabin crew Tony, in particular). Hand luggage allowance. Finally, food and water on a BA flight (unlike connecting EDI to LHR flight)."
Cons: "Method of boarding, with a mass of economy passengers boarding st once at the end. I NEVER get my preferred seat (= window), and object to being charged extra to select a seat (unlike other airlines I use more frequently nowadays). Crowded economy section, with little legroom, passengers squashing bags at feet, etc."
Pros: "Customer service was excellent"
Cons: "Nothing"
Pros: "Nothing."
Cons: "A two hour flight and they ran out of time to serve drinks. Maybe if BA reversed their ridiculous decision to charge for drinks, it wouldn't take them so long."
Pros: "Great crew who managed brilliantly under the circumstances...."
Cons: "The aircraft was unbearably hot - crew member in rear economy member said it was 42 degrees at one point. Took almost 2 hours to get the back of the plane (where I was sitting) down to 27 degrees. Understand that temperature can only be reduced in small increments but why was the temperature on board allowed to get to 42 degrees prior to boarding?? The crew were brilliant, and hats off to them for working in such difficult conditions."
Cons: "First class, great experience thank you kayak . I will use the website again next time"
Pros: "In general I liked the flight."
Pros: "I have nothing more to say about British Airways, What I have to say about British Airways is Excellent.In terms of customs services they are number one in the whole world."
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Pros: "Everything was on time. Flight was smooth."
Cons: "Checking in for BA was a headache because of my Alaska connection so I was unable to request a window seat. Not able to request a window seat prior to check in."
Cons: "They did not do much to help accommodate us sitting together on the long flight. Poor food. Poor service."
Pros: "exelant crew ans service"
Cons: "overprice for extra bag"
Cons: "The plane is not comfortable. Especially the number of toilets is very small: only 1 (ONE) on each side in the touristic part. And it is on the flight London-Las Vegas (10 hours)! One has to go for taking some drink himself. Not enough drinking was suggested during the flight. The screen is very bad. No real choice of movies."
Pros: "The staff was wonderful, very caring and courteous."
Pros: "Staff was cheerful"
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Pros: "Nothing"
Cons: "Flight delay over 7 hours"
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "That I arrived safely"
Cons: "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
Cons: "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."
Cons: "We stay stuck in PVR"
Cons: "Better customer service, no delays, respect for customers"
Cons: "Nothing. Awesome Customer Service"
Cons: "food and entertainment (5+ hours!)"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Pros: "Loved the exceptional kindness of the staff"
Cons: "Lack of movie or music"
Pros: "CREW GOOD AIRPLANE CLEAN"
Cons: "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Pros: "Anything"
Cons: "LATE!!!!"
Pros: "on schedule"
Cons: "uncomfortable sits impossible to sleep (red eye flight)"
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "Early and friendly."
Pros: "Service was prompt and we arrived on time"
Pros: "Quick, efficient"
Cons: "No food."
Pros: "Good leg room"
Cons: "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
Pros: "that i finally came home"
Pros: "It was finally on time."
Cons: "Being given the, “run around” by American Airlines."
Pros: "Wide seats"
Cons: "Mo food service"
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "An early morning flight and all went well."
Pros: "Everything was on time!"
Pros: "Nice crew"
Cons: "Slow and confusing boarding process"
Pros: "Nothing"
Cons: "The flight attendants were Garbade"
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Pros: "Staff was friendly and courteous. Arrived early."
Pros: "Fomos atendidos pelo JIM ao fazer o check in e despachar as malas e adoramos o atendimento. Muito simpático e gentil."
Pros: "Better than united. Customer service is awesome"
Pros: "Nothing."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "Crew was excellent"
Cons: "Seats were rough and I didn't understand the process of selecting seating for the return trip, so my wife and I had to sit 10 rows apart a few days after we got married."
Pros: "Nothing"
Cons: "Everything"
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Pros: "There was enough space between the passengers and for my legs."
Cons: "To many layovers. The should arrange for more direct flights. Having less options but a reduce flight time will be best. That goes for all airlines."
Pros: "Nothing"
Cons: "They changed my flight at the last moment and my connection was 2 hours delayed"
Pros: "I slept the whole way!"
Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."