Boarding pass counter did not open until 2 hrs before flight. We were there 3 hrs before as we like to be early ( eat, relax etc). Due to this the line up was large , thus never got through security till 15 min before boarding. Other than that, everything was great
The agent at check in was very cordial and gave me seat 4a with nobody beside me as I asked if possible
Seats not as comfortable but understand as it was a smaller plane/ short flight. All in all, I’ve never had any issues with Porter. Great company to fly with
We were very offended Reserva check in agent in Calgary. Erroneously profiled and reprimanded for using Reserve line . Hadn't even looked at tickets. We were in fact Reserve passengers
The staff was amazing. Best service I’ve had on an aircraft in a long time. Was not particularly happy with the food. Flight was at 10:50 and left home too early for breakfast and wasn’t able to purchase food at airport and felt for sure I could get some breakfast to buy on airplane. Nope as food was served around 11:30 and only one choice left (I was at 22C) so ordered the chicken dish thinking I’m getting a hot meal but cold chicken with rice and carrots etc. I was looking forward to a croissant sandwich and a hot cup of tea. The FA was kind to explain they were serving dinner at that time. She was lovely Other than the disappointment with the food the staff was amazing. On my return flight I will make sure to eat and take some food with me so I’m not hungry or disappointed. This was my second time ever flying Porter and will consider checking them when I next come to visit my daughter. Have to say it again best crew I’ve ever experienced on a flight and I travel quite a bit. Thanks.
A few improvements: 1. No signages at the airport that the porter airline was a codeshare and i could check-in at American counter. 2. Crew at the gate said they couldn't change my reward to Alaska - despite that being done previously 3. Despite there being many open seats, i was assigned a seat at the very back near lavatory, last row. Fortunately, the pilot wanted more people moved up so the flight attendants moved me up. It seemed very odd to have been stuck in last row with very few people nearby..
I didn’t receive any help when they messed up and wasn’t honest and the supervisor did absolutely nothing to help me so I had to buy another ticket at $537
There was No Flight. Both Kayak and Porter refused to honor my booking. I was asked for an additional 1,300 $ CAD to keep the flight. After several emails to both Kayak and Porter I was ignored. I had to cancel my March spring break plans, dog kennel and hotel. I had to re-book another vacation to Nassau in January w Expedia. I had to re-book a new vacation for spring break. Porter and Kayak both blamed each other and would not work together to fix this. Not cool.
Even tho the flight was a bit delayed the team was apologetic. Everyone was friendly and efficient.
The flight was a little delayed but check in was easy and boarding was quick. Luggage was quickly available and everything worked great.
On one of the flights, the situation became sufficiently frustrating that a passenger openly expressed their dissatisfaction. Despite these complaints, we did not observe any meaningful improvement or receive an adequate explanation. The fact that members of our group experienced similar conditions on two separate aircraft is particularly concerning. We recognize that cabin temperatures may vary during a flight; however, the prolonged discomfort and the apparent lack of an effective response significantly affected our travel experience. Passengers reasonably expect a long-haul international flight to provide a tolerable cabin environment. When multiple passengers raise concerns about their comfort or well-being, those concerns should be acknowledged and addressed professionally.
Good. Mm to I am always generally satisfied with Air Transat! 👍
My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
The Turkish was good . I had a problem with air Transat terrible experience for me
Bumped from my connected flight, we arrived earlier than scheduled and I was bumped 4.5 hours later. There was no reason, they said my time I wouldn’t have connected in time. I had 41 minutes. None of Westjet customer service in airport could figure out why me and my 5 year old were bumped from flight we booked. We had 10 minutes to get to next gate after we got off the plane, one lady mentioned that’s not enough time to get to next gate. I was there in 3 minutes. Was originally suppose to fly out at 6:50 pm And was re scheduled to 11:45pm.
Everything went well, smooth flight, arrived on time, no lost luggage!
Terrible. I was charged $75 for a checked bag when I only had a carry on. The lady at the desk said she couldn’t refund me the money and that I had to call westjet. I called the next day and they said they couldn’t refund me because there is no way to prove I didn’t have a checked bag.
WestJet employees were not properly informed about where my luggage was going causing extreme confusion and almost made me miss my flight
WestJet continues to live up to budget airline status. The flight crew were not particularly friendly and just were not attentive. We were served cold meals, not initially given any cutlery, and served wrong beverage orders. Seats are not comfortable, especially for long haul flights, and there is basically no offered in/flight entertainment. Fortunately they did have a WiFi service which did seem to work for streaming and connecting kids tablets, but if you were not prepared you were left scrambling. Mix that in with the strike concerns leading up to flights, it made for a less than ideal flight (especially when comparing it to similar class in Air Canada for the outbound flight). Third flight with WestJet but not necessarily planning on booking again.
First time flying WestJet airlines and it was a wonderful experience!
It would have been nice to know there was no on flight entertainment
It was ok. Jet was ok but it lacked many convinces we have experienced on other airlines such as in seat entertainment. Space seamed more compact than other airlines. They did not provide the gate to gate assistance we arranged for for our mom who needed a wheel chair.
Good flight. We were all boarded in good time for departure time but baggage loading had barely begun. So left late. No food just snacks and basic drinks for free (food also for purchase). No entertainment as again, unable to connect with wifi on WestJet despite being a rewards member.
For some reason pretty much all zones were called almost one after the other and we all ended up standing without moving for what seemed like a long time. Definitely not WestJet’s fault. Likely the guys in hiviz vests at boarding desk. The big problem was zero explanation. If there is a good reason for something people will understand. As a consequence of this delay flight was quite late leaving. Zero entertainment on board. I’m a Rewards member but was unable to connect to the Wifi. First world problems, I know. Flight was otherwise excellent.
Flight delay due to staff shortage. No snack or drinks served. Toilets had water collecting on the floor.
After waiting for hours of delays, the flight was canceled. We missed our flight to Iceland from Toronto. We tried for hours to get a reasonable replacement flight, but it was the next day before we could even schedule another flight days later. We had to cancel our anniversary trip because we could not get to Iceland on time to keep our reservations. We won’t be flying Air Canada again as they just don’t have the infrastructure to deal with cancellations.
Flight was delayed due to crew/co-pilot change over delay and Pearson scheduling issue. Flight didn't leave until 20:05 which was 15 minutes before it was supposed to land in YYZ.
Because you didn't have the tarmac clear and then had to unboard a plane I missed my connecting flight to CLE. Cost me a day ... a 30 dollar hotel hamburger ... then the next day THAT flight was an hour late to arrive ...
First of all the flight departing from Deer Lake was delayed for 4 hours due to a problem with the plane. Secondly, I am 6ft 2 inches tall, which is not that tall nowadays, but I had no leg room despite having nothing under the seat in front of me. When the person in front of me reclined his seat just a little bit I could not lower my tray all of the way; it rested on my knee not in a horizontal position. Thirdly, I am tired of Air Canada not reinforcing carry on baggage sizes. On the outgoing flight from Toronto to Deer Lake we had trouble finding space in the overhead bins. Some people were putting luggage in them that were definitely larger than carry on size. Airlines should have all carry on luggage checked (using those gadgets designed for that) before one enters security perhaps at the baggage checking counters. Having it there won’t delay boarding and will put the onus on people to follow the luggage size limits.
My flight got Delayed due to the airline. The attending Crewe in Montreal were not super helpful and I arrived 13 1/2 hours late from my original arrival time. Air Canada lost my luggage, they stated they booked me a hotel room overnight at no fee, however when I arrive to the hotel, there was no reservation. It also took me three different attempts to get the hotel, even covered by Air Canada as they were arguing that they were not responsible for this, despite it having been delayed due to the airline. Overall, the service was very very poor and what should’ve been a short five hour trip turned into a 13 1/2 hour saga with me, spending a night in a random airport overnight due to Air Canada’s errors, and searching for my luggage until 2 o’clock in the morning. I will never fly Air Canada again.
The only problem that I have is if you have questions about your flight ✈️ there's no one to communicate with when you call 📱.
$2600 for the flight with food then not even a dog will eat specially breakfast
Air canada charged me for a carry on bag that I did not have.
Contacting Canada air was a disaster. I will never fly Canada air again. If you called their 1-800 number, you were told that you might have to stay on the line for two hours. That is a disgrace. You should be able to speak to a human within the first 10-15 minutes. I went over to a cluster of phones and a lot of people were on hold with Canada air for 2-3 hours. This is why I will never fly Canada air again.
First time flying with Flair. Their cabin crew was friendly and did not expect to arrive early at our destination. Great budget friendly airline.
The experience was awful. I didn’t expect to pay $100 for my luggage both ways. Then we start boarding late, they then make us go back out of the line and go back into the airport for maintenance. The delay was 45 mins and I also hated the fact that I paid so much and still had to pay for a seat when I checked in. I will not be rebooking with this airline
flair is a scam. They give the impression that they’re so cost effective with wonderful service. To cut a long story short. You end up paying so much for every little thing (even water) it all adds up to much more than some of their competitors. I’ve tried with Flair for several trips, but I’m done with them now. There’s no real benefit anymore. I would rather pay a little more and get a service that I’m comfortable with. Goodbye to Flair from me.
Their "free personal" requirement is to have your bag fit in a containment frame that is way too narrow and slender than the space under the actual plane seat (the length of my vitamin water was longer than the width of the containment frame. They had personel at the gate literally designated to hounding people's bags in the zone line up, and forcing them to measure their bag again if he felt "the bag might be too big for personal item". If your bag was too big for their scamming measurement criteria you had to fork up $110 CAD for the carry on cost ($85 at the 24hr online pre-check in). Plane had no entertainment, seats did not recline, and no complimentary snacks or drinks. Unless I have a short flight with zero bags, I won't be flying Flair ever again.
Flight attendant said bye bud. Lol peak flair right there
On time flight. Reasonably comfortable seats. Disliked having to pay for refreshment and snacks.
Very bead I am going to Vancouver to toronto. Not boarding receive. Before flight ✈️ time I have to take boarding. Boarding manager asking me pay $89 . Just flight ✈️ time before I pay .after provided the Boarding pass. Flair Airlines management not good. But kayak is best application.
Not good Even after I made my booking, I was charged $90 for my boarding pass. I have collected boarding pass i pay $90 near . Flair airline not good. Without pay no boarding pass.
Leg room was terrible and seats very narrow. Flight was also delayed.
The worst airline experience that I ever had in my life. The fare was cheap but boy do you pay for it when it comes to baggages, carry-ons, food on board and lack of available staff at check-in. Almost every other passenger on my flight had the same complaints and experience. We all bonded discussing our displeasure. My husband and I will definitely not be traveling with Flair Airlines. We'll take anyone else.
