Cons: "Could have had a screen for entertainment vs relying on customers to use their own devices which may not be set up for movies."
Cons: "Should have bought 1st class."
Cons: "$400 flight and they only offered orange juice and water. Cheap cheap cheap!"
Cons: "XXI Century, California, variety of drinks on board: water or orange juice. Are you for real??!"
Cons: "Great flight and their service was great. Looking forward to my next flight with them."
Pros: "Smooth piloting."
Cons: "Crew did not announce carousel number for checked baggage. Seated next to an overweight man reduced comfort. Cabin crew were not friendly."
Pros: "Plugs for my phone. Nice crew. And 2 bags."
Cons: "Nothing. It was fantastic! :)"
Pros: "I was able to charge my phone in flight overall it was a quiet flight for mud day"
Cons: "Inflight wi fi was not working available purchase meals / snacks were extremely limited Staff announcements were muffled and usually glib"
Pros: "Good crew"
Cons: "Plane feels dirty"
Pros: "Ride was nice, friendly staff"
Cons: "Comfort can always be better"
Pros: "Seating was excellent, nice comfortable seats which seem to be roomier than other airlines."
Cons: "As with all airlines, I wish WiFi was free as we pay enough already for tickets."
Cons: "No problems on the flight."
Cons: "See previous comment"
Pros: "I slept the whole way, so wouldn't know other than that they didn't bug me"
Cons: "First time on Alaska in 30 years, still impressed. The seat had plenty of leg room which is rare on other airlines."
Pros: "The crew was great, the lighting was very mellowing, perfect for the moring flight"
Pros: "It was a lovely aircraft, new seating was very comfortable and the crew were friendly, good humored, helpful and professional."
Cons: "Having USB outlets for charging devices."
Pros: "Crew was good"
Cons: "Again, board plane back to front after boarding special needs passenger and your priority passengers. Why have us climb over everyone when we have to get to the back. Also verify size of 2 carry ons. This is what is a hassle."
Pros: "Seating comfortable. Free entertainment"
Cons: "Someone took my son's carry on bag"
Pros: "I liked the entertainment and one of the stewards was nice."
Cons: "The stewards were not very nice or friendly."
Pros: "Excellent customer service by the flight attendants. Easy to drop off baggage once tagged. Great smooth flight."
Cons: "Once again we were told the wrong baggage claim carousel on board the plane. This seems to happen everytime I fly Alaska. If it is changes they need to announce it downstairs in baggage instead of people having to realize on their own. I had picked my seats online when I made my reservation and when I went to check in they were not assigned to me and I had to pick again. My original seats were not available. Doesn’t make sense to have me pick seats and then take them away. The flight was not full so that was not the issue."
Pros: "The flight was on time."
Cons: "Nothing everything was good."
Pros: "Plane seemed very new, spacious, and comfortable in coach. Absolutely loved it and I’m a terrible/stressful flyer!"
Cons: "Our flight was supposed to leave at 10pm. We all boarded only to be told that some ground crew vehicle ran into the cargo door and scratched it so badly it had to be reported. The report must be filled out and sent to Seattle for review. We were told by the air crew this would take a few more minutes. It took over almost an hour and a half. Screaming babies and a FULL plane. We finally changed planes to the other end of the Terminal. I got no sleep and missed a very special Labor Day Holiday with my daughter because I am sleeping now. I dont understand how your own ground crew can damage your plane and it take so long for you to decide to change planes AFTER BOARDING A FULL PLANE!?!?"
Pros: "Free movies, comfy seats"
Cons: "The WiFi doesn’t work. They didn’t give out any snacks just drinks."
Cons: "My checked bag didn’t make the flight. Now I have to wait for it to be shipped to my house."
Pros: "Friendly staff, on time flight"
Cons: "Dirty tray table, crappy snack"
Pros: "I liked that the tv and entertainment was fairly up to date with a variety to choose from."
Cons: "I was taken aback and disappointmented to board a plane which smelled like the bathroom and seemed not to be cleaned for our flight there was crumbs all over my seat. Also the flight attendents barely made an appearance for me to even request some water! This is not spirit where everything is a la carte on a flight. Disappointed!"
Pros: "Standard airlines"
Cons: "Plane in front of us forgot their food so our plane had to sit on the taxi way for 30+ minuets."
Pros: "Being on-time."
Cons: "Not having the option to fly from Las Vegas to Pasco on other schedules when booking."
Pros: "Friendly staff."
Cons: "Plane was very hot and uncomfortable, no outlets for chargers, rough landing and take off. Plane left on time but boarding started late and felt rushed."
Cons: "Great service and no complaints on the space on the leg room"
Pros: "I'm a tall guy and the seating was very roomy. The flight crew was extremely pleasant. All in all a great trip."
Cons: "No negative feedback."
Pros: "My original flight was delayed by 2 and a half hours. The booking agent on the phone happily rebooked me to the next day without question."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Cons: "My reservations were canceled unknown to me. I came down for my daughter to have surgery. This was already a difficult time I certainly didn't need to be told at the airport my reservations had been canceled! Just unbelievable"
Pros: "My flights were on time.. Aircrafts were clean. Just wish sests had a little more room"
Cons: "Wish seats had a little more room"
Cons: "We had a 4 hour delay, with a departure time being pushed back 4 times. Ground personnel was informed of the shifting departure times long after the passengers knew because of electronic notifications. At a 1:45 am arrival most passengers had to spend the remaining night at the airport. The captain had the audacity to wish us a pleasant "evening" in Portland. No compensation was offered other than a $12 food voucher given at 8 PM when most passengers had eaten and which could not be used in a coffee and snack shop. The $12 did not cover a full meal at a restaurant that accepted the voucher."
Pros: "There was a choice for breakfast on this flight and we arrived early."
Cons: "The eggs were dry and there was no IFE, which I found out even for First Class passengers."
Pros: "Was impressed and loved the opportunity to board before passengers with overhead bags. I think it made overall boarding easier."
Cons: "Crew not so friendly and to request for a glass of water for they passed my seat without asking while they asked those around me"
Pros: "Loved the attending attendants! The seats were comfortable and I could get my rolling carry on down the aisle without any tugging trouble."
Pros: "I like everything the attendance flight everything"
Pros: "I upgraded my seat at the Kiosk to an exit window seat with more leg room."
Cons: "Have to buy snacks"
Cons: "The connections waiting from one flight to another were extremely ridiculous."
Pros: "almost everything"
Cons: "there was a last minute gate switch. not sure why that happens."
Pros: "Staff was nice but o can't choose my seat when I book the flight ticket."
Cons: "I can't choose my own seat"
Pros: "I love Alaska airlines. Seattle was experiencing a windstorm and Alaska did it's best to accommodate those that were bumped from the cancelled flights. Even through high winds we landed safely and the crew gave excellent service. Alaska also has free streaming tv shows if you have a tablet or cell phone and download their app. The pilots communicate wit you through out the trip and get you to your destination early if not on time quite often."
Pros: "Weather wise, plane left late but the whole flight, layover, puddle jumper.... Was awesome! Best airline ive flown yet! Kudos!"
Cons: "It was a little hot in there"
Pros: "Well organized. Helpful & courtesy."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Crew was amazing."
Cons: "wider seats"
Pros: "Great flight. No problems."
Pros: "A very enjoyable flight."
Pros: "Crew was great, flight was packed full of people who all seemed to be coughing and sniffling."
Cons: "More leg room, more air conditioning"
Cons: "Aisle seat did not recline on my first flight"
Cons: "We were on tarmac for an hour waiting to take off"
Cons: "We lost an entire day of our vacation to managing flight changes that were poorly communicated to us. We received a number of mixed messages and our entire group spent hours on hold, on the phone, in line for literally hours at check in, and several mistakes were made with our party’s information."
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Cons: "Crew was awful. Do not fly westjet leaving Las Vegas."
Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"
Pros: "Seats comfy, crew excellent"
Pros: "Crew is always polite and friendly"
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Pros: "Pleasant staff great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Pros: "West jet always known for above and beypnd service"
Pros: "Early boarding quick flight"
Cons: "Seat belts don't fit me yet they did on the way down on same airline"
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Pros: "Plane on time !!! Good service"
Pros: "Wonderful family trip...comfortable seating, pleasant crew and enjoyable flight."
Cons: "Lots of walking in the airport"
Pros: "WestJet great airline"
Cons: "YYC new Gate “C” poorly organized"
Cons: "Their check in was not a boarding pass which prevented me from using Quick Connect from Immigration. So I reached the terminal counter art the FAR end of the terminal with 15 minutes to apare. The agent told me that wss not enouhh time to make the flight. I had to wait almost 4 houts for the last flight if the night to get there"
Cons: "Announcement from the flight crew inaudible. Much too fast and with lack of ununciation"
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Pros: "Quick and easy"
Cons: "Small seats"
Cons: "Our flight was delayed 2 and a half hours but everyone was friendly."
Cons: "Very poor attitude of cabin crew. if they don’t want to serve the “guests” get another job."
Pros: "flight was on time"
Cons: "there was no movies to watch"
Pros: "Crew was very efficient and friendly."
Cons: "Having only one bathroom at back of the plane was a surprise ."
Pros: "Fast connection, friendly crew."
Pros: "The friendly service and prompt boarding!"
Cons: "The snack options. Veggies and hummus would be nice!"
Cons: "Plane was delayed by 3 hours."
Pros: "The crew was fantastic and was very helpful!"
Cons: "I found the rows a bit tight together leading to a little less legroom then I would like but this is standard with almost any airline."
Cons: "Everything! Staff were horrible"
Cons: "The overhead bins are now too small for a large number of carry on luggage that meets the criteria of carry on. If you wheel your now over sized carry on to the gate they will stow it below for free. If you check it they charge you $26.00 knowing it won't fit in the bins anyway."
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "Very friendly crew !"
Cons: "It was delayed because they couldn't find the stewardess. So made me late for my plans , but other then that it was good . The crew was excellent on both flights"
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Pros: "Easy on line check in"
Cons: "Delays on boarding"
Pros: "Everything was on time and the staff were friendly! Much better experience than our last trip!"
Pros: "Crew was excellent especially Taylor"
Pros: "flight was goof"
Cons: "unclean bathrooms in toronto airport right after landing before cutoms. very dirty outside grounds around T3 .We walked from the Shereton on airport road to T3. there was garbage piled on Aug 9, cans overflowing, around T3 and even more on Aug 13. in 4 days there was no attempt to clean up at all."
Cons: "This flight is always late to leave and always gate changes. Maybe the time should be permanently changed. I have caught this flight 3 times and each time the same issue"
Pros: "Clean comfortable flight, safe. Nice crew."
Cons: "Better snacks!!! More room between seats!!!"
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Pros: "The plane had lots of leg room."
Cons: "Punctuality. The plane left the gate more than 30 minutes after scheduled departure time."
Cons: "All I have to say is 2 HOURS LATE!"
Cons: "The seat was awful. Boarding was disorganized. Luggage retrieval was awful. They closed the ramp for a long time and then didn't communicate."
Pros: "Crew was great."
Cons: "Flights should not be delayed by over an hour."
Pros: "Nothing special. It was an ordinary flight"
Cons: "More leg room and cushioned armrests"
Cons: "The flight was a little early which I truly love! Everything else was just fine."
Cons: "The flight leaving houston was delayed by over an hour due to some issue with the flight crew ( we had to wait for another captain to show up ). By the time we got back to Toronto and thru security it was 1a.m. and I had to wait until later in the morning for public transit to get me home."
Pros: "Loved the entertainment on the plane with directv."
Cons: "Seats were not comfortable at all. My back was aching by the end of the flight. The power outlet under the seat would have been great, had it been working."
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical."
Cons: "The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together."
Pros: "Just a great flight and service. Super happy for getting home early!"
Cons: "Unclear indication and mediocre service to register for the flight and to load our luggage"
Pros: "The seats had more legroom on this small 2+2 then the 3+3 we connected from."
Cons: "No entertainment as we were unable to download the app needed and had no notice before we went to the airport. Because small plane and length of flight only snack items available and our connection was late getting us there and left us no time"
Cons: "My entertainment console didn’t work and I was unable to purchase movies/direct tv"
Cons: "Our flight was delayed and there was a really long line of passengers trying to switch connecting flights. There were two women working at the counter. One of their shifts was over. She called her manager and said she was willing to work later to handle the crowd, but the manager does not want to pay overtime so she was told to leave. So one woman was left to handle the massive line all by herself. I stood in line over two hours. I believe if someone is willing to help out that would have been the best solution."
Pros: "Received a text that the flight from Denver to Frankfurt is delayed 2 hours."
Cons: "Delay notification message did suggest calling the airlines to make change nor stating that I'll miss my connection in Frankfurt. I assumed I'll be missing it so I called Lufthansa to make changes. Their attempts to help took too much time, they did not look tat the trip from origination to provide best alternatives until I arrived to airport in Las Vegas to find out that again they had to change the booking and issue a new ticket. This took more than two hours. Had I not was preemptive I would have been stuck in Frankfort for an extra day."
Pros: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Pros: "Although the flight was delayed, we got into an earlier flight which was great"
Pros: "The crew was very professional and caring."
Pros: "I slept the whole way."
Pros: "I enjoyed the upgrade in my seating"
Pros: "Not much"
Cons: "My flight from Las Vegas to San Fran was scheduled for 0756. Everyone boarded the aircraft the we were pushed on to the tarmac and sat for 1 hr. Normally this wouldn't be a huge issue, but I had a connecting international flight which I missed boarding for. Consequently, I had to spend the night in San Fran which was not compensated by the airline, and I was forced to miss a business rendezvous I had arranged."
Pros: "The crew was great and loved being able to board first with my baby without paying extra."
Cons: "The five hour delay was insane and unorganized."
Pros: "Excellent service from crew during flight. Luggage was lost and can not be found"
Cons: "Luggage was lost and cannot be found today is day 7 in Kiev Ukraine and no details about my luggage."
Pros: "Some of the United reps in Chicago were helpful"
Cons: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Pros: "Departed on time and arrived early."
Cons: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Pros: "Friendly atmosphere, comfortable, friendly"
Pros: "Illy coffee & Tapas"
Cons: "Everything was great!"
Pros: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Cons: "The Denver airport was chaotic and the trains were totally messed up!!"
Pros: "While we were stuck at the airport they gave us soda and snacks"
Cons: "After all that they couldn't even give us tv to watch complimentary. I would say that the 8 times I've flown united the flights been delayed at least 5."
Pros: "Excellent service. I love Kayak is the best!"
Cons: "The first leg of my flight, the Madison to Chicago portion, the flight attendant was rude and most unhelpful. We were flying a smaller play and my carry on would not fit in the small overhead compartments. When I informed him of this, and let him know I was getting off the plane to have my bag stowed he was very rude. When I returned back to my seat he made a snide comment to me ask well. The other 3 flights were great, flight attendants were great and no concerns or complaints."
Pros: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Pros: "When i did my online check in, i just found out that i was separated with my companion. One hour before boarding opens i took the chance to request in the boarding desk if we could be seated together, i spoke with Ms. Nan, she said she'll do her best. Diting boarding time as soon as i was sat, she came approach me and said she had a seat for us together. I was so greatful to Ms. Nan. That is why I love united so much."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Pros: "Got there on time, grabbed a seat from the counter, walked on the plane, sat down and 44 mins later I was in LA. Quick and easy"
Pros: "Flight and service were great."
Cons: "United it terrible at letting you know flights are delayed. Got to the airport and found out my flight wasn't going to take off till 2:45 which was 4 hours later then my scheduled flight. I asked the ticketing associate why it was delayed and she said that it was due to crew issues. At least let me know that the flight is delayed so I didn't have to get to the airport 5 hours before my flight took off."
Pros: "I was feeling sick and the attendant really went out f their way to make me feel at ease"
Cons: "I wish there was better edible snacks"
Cons: "My mother Vickie is hearing impaired. When her fist flight from Las Vegas to San Francisco changed terminals, she missed her flight. Not exactly something she would have been able to personally hear. Being that it was her 2nd time flying, ever, she didn't know to look for it until it was too late. Now her connecting flight from San Francisco to Anchorage has been delays to just shy of an hour. I wake up at 4am and thus is a HUGE burden on me as I'm a Dept Director at a Hospital and I need to be on my game at all times while at work."
Pros: "The crew did the best they could under the circumstances"
Cons: "That it took 13 hours for a 'non-stop' to get from LV to Newark"
Pros: "Cleanliness of plane"