Pick-up location | Victoria |
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Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Premium, Standard, Standard SUV |
Rental locations | 20 |
Airport locations | 6 |
Popular agencies | Avis, Thrifty, Enterprise, National |
Economy | C$ 48/day |
Compact | C$ 49/day |
Intermediate | C$ 51/day |
Standard | C$ 65/day |
Full-size | C$ 52/day |
Premium | C$ 121/day |
Compact SUV | C$ 56/day |
Intermediate SUV | C$ 56/day |
Standard SUV | C$ 79/day |
7.2
Good
133 reviewsCleanliness
7.6
Comfort
7.5
Pick-up/Drop-off
6.9
Value for money
7.2
4 locations in Victoria
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Reviews
7.6 Good
Oct. 2020
Cons:
There were scratches on the car that weren't reported.10.0 Excellent
Dec. 2019
Pros:
Friendly staff, excellent location, nice comfortable vehicle.Cons:
A little difficult to return the vehicle due to one way roads not easily maneuverable but on the 2nd go-around we figured out how to get into the lot and through the road construction. Nice staff, but they really scrutinize the vehicle so take pictures before you drive off the lot.7.6 Good
Jul. 2019
Pros:
The drop off was convenient.Cons:
We went to National twice after driving a distance to get there and were not able to add a second driver either time. Misinformation, computer system down, nobody there. Very frustrating,.3.6 Mediocre
Jul. 2019
Cons:
Damage check when returning felt like a criminal investigation. It ended up fine, but seemed like they were really trying to find insignificant damage to hold you accountable for. They also shadily dodged questions about the gas fill up requirements.2.0 Mediocre
Jul. 2019
Pros:
The whole experience was awful, I will never use national car rentals again.Cons:
The customer service and management8.4 Excellent
Jun. 2019
Pros:
Car was clean.Cons:
This office has a weird after hours dropoff policy: you are "responsible for the car" even when you drop the keys off in their lock box. In short: you're responsible for any damage even after you "return" the car until they have someone process your return.8.0
Excellent
59 reviewsCleanliness
8.4
Comfort
8.0
Pick-up/Drop-off
7.9
Value for money
8.0
4 locations in Victoria
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8.8 Excellent
Oct. 2020
Pros:
The car was very clean. The price was great (likely because of COVID)6.4 Good
Sep. 2019
Cons:
The pick up was unorganized and took a bit for anyone to acknowledged me. They seemed to be understaffed and not aware of what was going on. The office was extremely hot and was not well kept.9.2 Excellent
Jul. 2019
Cons:
They told us we would have a Kia online and ended up with a very small car that was hard to get our luggage in. Any other car was going to be exceptionally more expensive so we didn’t really have a choice.9.6 Excellent
Jul. 2019
Cons:
hard pressure on insurance but everything else was wonderful5.2 Okay
May 2019
Pros:
Pick up staff told me they did not have a full sized car and tried to push me into paying 80 dollars more for a car I did not want or need. Was that a pushy individual or is it a management policy. I think it was the agent8.4 Excellent
Oct. 2018
Pros:
Friendly staff. Price was good.Cons:
Seats were a little soiled.7.7
Good
80 reviewsCleanliness
8.2
Comfort
7.7
Pick-up/Drop-off
7.6
Value for money
7.5
2 locations in Victoria
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6.0 Good
Nov. 2021
8.8 Excellent
Nov. 2019
Pros:
Staff was friendly and helpful however the website severely hampered his ability to provide timely service.Cons:
Fix the website........more user friendly10.0 Excellent
Aug. 2019
Cons:
Nothing- everything was seamless10.0 Excellent
Aug. 2019
Pros:
Super friendly. Easy to get to car. Easy drop off.7.2 Good
Jul. 2019
Pros:
Pick up was complicated and took a long time. There was a new employee checking me out, but she didn't seem to have very friendly support from the rest of her team. I felt bad for her. Also, there was an attempted charge for a driver's licence check which shocked me. I think this is ABSOLUTELYCons:
(cont from first question) RIDICULOUS. I cannot believe Hertz charges for checking the driver's licence. I will not be renting from Hertz again because of this.10.0 Excellent
Jun. 2019
Pros:
Everything's was very fast and easy and the car was great. We noticed during the pre-trip inspection that one tire had a nail in it, as is common around here with all the construction, so they gave me a new car, no issues at all with only a slight delay to change the paperwork. It was great.Cons:
Not much. I was really happy with it all.7.7
Good
65 reviewsCleanliness
8.1
Comfort
8.0
Pick-up/Drop-off
7.4
Value for money
7.5
One location in Victoria
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10.0 Excellent
Nov. 2020
Pros:
It was all a positive experience.Cons:
There is nothing that I could identify as needing improvement.10.0 Excellent
Apr. 2019
Pros:
Staff was helpful and pleasantCons:
Every thing went well10.0 Excellent
Mar. 2019
Pros:
Great staff. Awesome SUV.7.6 Good
Mar. 2019
Pros:
everything on time and as expected however... the new electronic "agreement" seems pretty sketchy, no hard copy for the customer... could easily be changed on their side cant fit all the negatives into the better part, oopsCons:
first off, the guy who i picked up the car from straight up lied to me saying gas from them would be 2.15/liter if i dropped it off empty, saying its below market price, great deal, no extra fees... wow sounds very nice... i looked closer at the electronic agreement, nope, almost 3.00/liter....9.6 Excellent
Feb. 2019
Pros:
Staff were efficient and friendly. The rental pick up and drop off was quick and easy. Great value for the money.Cons:
Only issue was the exterior of rental vehicle was not clean when picked up.8.4 Excellent
Feb. 2019
Pros:
nice car, friendly staffCons:
had to wait 1.5 hours (past closing time...) for a car, because other renter was 3.5 hours late returning the vehicle. Seemed like a lack of communication, but not sure if one person was just blaming other for the situation... I was offered a small discount for the trouble.7.9
Good
3 reviewsCleanliness
7.9
Comfort
7.9
Pick-up/Drop-off
7.9
Value for money
7.9
One location in Victoria
7.8
Good
22 reviewsCleanliness
8.5
Comfort
7.6
Pick-up/Drop-off
7.6
Value for money
7.3
One location in Victoria
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10.0 Excellent
May 2021
Pros:
Front desk guy was professional, friendly and thorough.Cons:
Those underground drop-off locations are always a little dicey.8.8 Excellent
Jul. 2019
Pros:
Staff was good, location was good, parking for my vehicle was available and reasonably priced. The vehicle was in perfect condition and the late drop provision was very easy.Cons:
I reserved a minivan very specifically, because I needed that size of vehicle. When I picked it up though, they did not have any minivans at all. They said my options were either a Suburban or a Ford Flex. I reserved a van because I needed a van. It didn’t really work that well, but we made do.10.0 Excellent
Jun. 2018
Pros:
Car was ready when required, well prepared. Staff were great. On return also very helpful. No issues at all!Cons:
Nothing8.0 Excellent
Oct. 2017
Pros:
First class always.Cons:
Counter lady a bit of an attitude but we all have off days. They are better left at home though.10.0 Excellent
Sep. 2017
Pros:
unfortunately I don't have the name of the agent but was this ever a great, fast and pleasant experience and I got a great car - Ford Fusion- incl GPS awesome!!!Cons:
nothing2.0 Mediocre
May 2017
Cons:
Went to to pick up rental car and was told my 2 debit cards were unacceptable, I needed to have a credit card. Have not owned a credit card for 20 years. Very very unhappy.Sunnycars
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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3 locations in Victoria
Discount Car & Truck Rentals
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Victoria
keddy by Europcar
No score is available
Cleanliness
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Comfort
-
Pick-up/Drop-off
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Value for money
-
One location in Victoria
Most popular agency | Avis |
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Most popular car type | Economy |
Average price | C$ 105/day |
Good deal | C$ 90/day |