Enterprise Car Rentals in Victoria from C$ 37/day

2.0 Poor

Intermediate

27 Jul 2017

Online offer not to be trusted

Cons: Althoug the online offer and reservation included a tick in the insurance box Enterprice

2.0 Poor

Intermediate

9 Jul 2017

Horrible!!! Don't ever rent from enterprise!

Cons: They were not even open on my pick up day. Next day, tried to call for over an hour with recording that they were closed. Refused to come pick us up. Spent over $200 in cab fair. Wasted an entire vacation day messing with them. Unreal!!!!

10.0 Excellent

Intermediate

15 Mar 2017

Over and above expectations

Pros: After a long travel time in reaching our destination and contacting Enterprise, they offered to pick us up at the Victoria ferry and 5 minutes later our very kind and informative driver made our transition to the upgraded vehicle at no additional cost was truly appreciated. Scale of of 1 to 10.....11

7.2 Good

Economy

19 Oct 2016

Positive Experience

Pros: The car was immaculate and service personnel friendly. Offered to pick up and drop off in the downtown core but not the airport. Refuelling cost was cheaper through Enterprise but only if the tank is empty. They charge either a half tank or a full tank, not according to the liters required to fill.

Cons: The original price with tax was not initially honored that I confirmed on Expedia. However, after some negotiation, the price was amicably adjusted to my original Expedia booing.

9.2 Excellent

Compact

3 Oct 2016

Pros: Staff was so friendly and helpful. Went out of their way to help us have a good trip.

Cons: The car didn't handle well, and the brakes were extremely touchy.

10.0 Excellent

Economy

26 Sep 2016

Great Experience!

Pros: The people at this particular enterprise location were really friendly and helpful. It was a breath of fresh air! I would absolutely recommend enterprise car rental.

10.0 Excellent

Economy

20 Sep 2016

Pros: Very friendly service at arrival and drop off. My experience with Enterprise has always been very positive.

6.0 Okay

Economy

31 Aug 2016

Average rental

Pros: They picked me up and when faced with an issue with rear seat belts gave me a free one day extension.

Cons: The extra to drop it at the airport was over a $100???? I thought they would drop me back. I guess the radius for pick up and drop off is very small

2.0 Poor

Full-size

13 Jun 2016

Cons: Enterprise denied any knowledge of a booking and would not rent us a vehicle.

10.0 Excellent

Economy

4 Jun 2016

Great customer service

Pros: I appreciated being picked up and offered a ride back to my address after I returned the car. I also didn't have to return the car with a full tank of gas since I took it out with less than half and they told me not to bother adding more to the tank. Very nice!

8.0 Good

Compact

24 May 2016

Pros: They were happy to help and tried to be helpful. The car was new, easy drive, and clean when I got it.

Cons: The car was not ready on time, and the tank was not full.

10.0 Excellent

Standard

6 May 2016

Awesome

Pros: Friendly. Pick up smooth. Return smooth

4.4 Okay

Compact

2 May 2016

No car in this lot

Pros: Car was cleaned

Cons: I reserved my car about 1 month ago and when I arrived, there was no car closed to what I ordered. I ordered a compact car and they only had a minivan and a SUV. In addition, they wanted to charge me for an extra driver. I have never experienced this with Avis or Hertz. Although other companies may be slightly more expensive, at the end, I am not sure it really is. Their location is also not close to the downtown. They gave us a ride to downtown and said they would call me in about 30min when the car arrives. After the time passed, they did not call me and i had to call them to remind them to pick me up. They also do not tell you that they charge you $500 in advance and then will give you a credit for the difference upon your return. This is also very different from other rental car companies that I have rented from.

10.0 Excellent

Economy

16 Apr 2016

Good Value, Great Customer Service

Pros: The rental price was competitive, the vehicle was well maintained and comfortable, and the customer service really shone. We were made to feel truly valued as customers.

4.4 Okay

Economy

28 Feb 2016

Watch out for unkept promises

Pros: Car was fine. Service was fine. Hey upgraded the car but I didn't really want that. The main problem being gas. It was the only car they had so I didn't have a choice. There were no hidden charges which was good

Cons: Kayak basically lied. There is no enterprise location at the airport so it was a $60 cab ride both ways to pick the car up. It was a long weekend and everyone was sold out of cars so I was left without a choice. I will never rent with enterprise in Victoria again,and I will definitely never use kayak to book a car.

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