Recent reviews
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6.0
Rental Car From Hell
Pros: It was the right size.
Cons: Wait time was very long picking up the car, they seemed under staffed. The electronic and USB connections were not working! Therefore our phones would not charge and our GPS systems would not work!! The GPS system in the car was stuck on demo mode and kept shutting off after about two minutes. Navigation was a nightmare! They also failed to tell us that the gas cap lid was a spring loaded push plate, so we wasted a lot of time looking for a release lever before we figured it out.review from
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9.2
Great - other than drop off
Pros: Easy pick up. Great quality.
Cons: When we dropped the car off (during the night), the drop box for the key was very confusing to find and I was confused as to what paperwork I was to let with the keys.review from
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8.8
Very easy to rent a vehicle.
Pros: Employee's were friendly and helpful
Cons: It was a little difficult to find the rental location. We did not see any signs for the car rental locations until after we were out in the parking lot.review from
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7.6
Pros: The car was very nice - clean, newer and worked well. Drop off was easy.
Cons: 1. When we picked up the car, the driver had to be the name of the person who made the reservation. I had intended for my husband to be the driver, but since I had used my own name for the reservation, I had to be the driver, which I was not comfortable with. We have never before had this experience and we have rented many cars in the past. We were told the only way to change the driver is to cancel the reservation and start all over again with a new reservation. As we had arrived at 9pm and it was getting late and we had had a tiring long day, we did not want to start all over. 2. Another thing we found annoying was that there were $103 of additional taxes and fees we had to pay upon pick-up that we were not advised of when we made the reservation. When I reserved the car on line, it was because Hertz seemed to have the lowest price. With the additional $103 that we ended up having to pay, it was probably the most expensive of all of the companies. And this was not for additional insurance or anything like that. It was taxes and fees slapped on. The attendant said it had been in the small print. Again, we have never before had this experience with a rental car. Usually, the price you see in the large print is the price you pay and no more. Because of this, we would not rent from Hertz again.review from
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6.4
Pros: I liked that they had the vehicle we needed available. The vehicle was clean. The pick up went well.
Cons: They said using my insurance was ok. Didn't explain that they would refuse it if something happened. We had a small chip in th corner from a rock that was thrown from a pick up in front of us. We filed a claim. When we returned the car she wouldn't talk to us about it just kept repeating no third parties no third parties handed me a bill for$250 and wouldn't explain anything. Refused. Horrible customer service and we will not be using hertz again.review from
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2.0
Stole $340 from me.
Cons: I had authorized $57 to be paid at time of pickup. After returning the car, Hertz charged $395 to my credit card for "detailing". Disputing.review from
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4.0
Insurance
Cons: You can not buy insurance from a third party, Hertz´s insurance is double the cost of the car rental.review from
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10.0
Very satisfied
Pros: All the abovereview from
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4.8
Cons: The fuel purchase plan is a rip off . They charged me 87$ .. I could have gotten the tank filled for 40$
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8.0
Pros: The unlimited miles
Cons: N/Areview from
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3.6
Quoted price much lower than charged price
Pros: Cleanliness of car
Cons: Service was blasé and customer rep was uninterested. Got charged bout 369 USD for a 3 day rental (mon night to Thu morning). Original quoted price was 134. Insane. Go with Enterprise or Budget, much friendlier and cheaper.review from
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6.4
Slow pick-up
Pros: New clean car.
Cons: It took almost 45 min to pick up the compact car that I had reserved ~3 weeks ago. Car was not ready. In the meantime they tried to upgrade me to a gas guzzling SUV or minivan.review from
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8.8
Good offer which could be offer with more details
Pros: I should not say it was good experience but there was huge communication between kayak deal and hertz booking portal. other good thing was when we dropped off the car we were late by an hour and they charged us fee for one extra day which they resolve it once I brought it u with them. I really would like to mention the name of ALI at hertz drop off he help us in getting rid of that one extra day charge.
Cons: I booked the car through KAYAK and it booked it an ECONOMY car, but when I was about to pickup ,I find out it was Toyota Sienna van, and that is the van which was on MANAGER SPECIAL deal and it was MANAGER special deal. I have no other option available within the same price range. It was fun to drive that van may be out of city, but not in the city like Vancouver.review from
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8.0
Car and location were great but got a lying hertz agent
Pros: Pick up and drop off location was convenient and processing was easy. Enjoyed the quality of a new Accent.
Cons: The Hertz agent at pick-up almost scammed me into spending way more money than I needed to by, straight-up lying to me about the refuel option. Totally unnessary and the quickest way to spoil my experience. Classless.review from
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5.6
Cons: Very rude counter agent.
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7.2
Hertz rental
Pros: Great price; simple pickup
Cons: The person that received my car at drop off was not familiar with the car. Said that the car was not filled up when in fact, I had just done so 5 minutes before. He offered me to pay $30 charge or go fill up the tank. Had to escalate this to the manager that noted that this model of car had an indicator that looked like it wasn't full when in reality it was. He let me go and apologized for the confusionreview from
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10.0
Pros: Very good service. The car was very good and comfortable.
Cons: Nothing.review from
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10.0
Great experience
Pros: We got a VW Tiguan, I'm waiting on the finalised charge but I think it came to roughly $200 for 5 days. Really happy with the experience.review from
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9.6
Pros: Great car, fast service when we dropped car off
Cons: Long waiting time at pick upreview from
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7.6
Pros: Once we found car, got the steering wheel adjusted & the seat lower, we were good to go. Vehicle is VW Golf and drove great. The return was quick & simple.
Cons: Didn't like the attitude of the pickup clerk. Seemed like it was a bother to wait on us. Had to ask several times how to find the car we rented. Tried to get us to switch to a larger car.review from
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4.4
Pros: Returning was easy and straight forward. They also let me return downtown which was better for me
Cons: The car was making lots of weird noises and didn't have a USB connector. I waited a lot in line to pick it up (more than 30minutes). The guy said you didn't have any options - other models to be rented.review from
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10.0
Ease of use
Pros: Competitive rates, friendly personnel at agency
Cons: Nothing in particularreview from
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4.0
deceptive pricing
Cons: ending cost almost ended up being double due to hidden surcharges and fee. Hertz employee was rude when I raised questions regarding these especially the airport feereview from
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8.0
upgrade
Pros: Not that Hertz has to, but considering that my wife is Club Gold, and that we paid $70 US a day, I'm surprised we dind't get an upgrade.review from
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2.0
Worst travel experience
Pros: Nothing I will never pre-book a rental again
Cons: My flight was delayed and the rental counter was closed after we got in. Because we were traveling to whistler 2 hours away, we had no way of getting there and had to sleep on the ground until the rental counter opened the next morning (even though we had already paid for an expensive hotel room. This was a nightmarereview from
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10.0
Pros: Car was adequate for our needs. Easy pickup and drop off. Had a turbo engine which I was not expecting.
Cons: N/Areview from
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6.0
Pros: Car was clean and new.
Cons: I asked the Hertz agent specifically when I needed to return the car to ensure that I don't get charged an extra day. She informed me it was 3pm and even noted it on the account. When I went to return the car, I was there before 3pm, but was still charged an extra day. Even though the agent at the office saw that the 3pm was noted on my account, he said he was unable to change it and I had a train to catch and no time to argue. I ended up paying $116 instead of the original $65 quoted though Kayak.review from
