Car Rental at Vancouver Intl Airport from C$ 21/day

Economy	C$ 21/day
Compact	C$ 23/day
Intermediate	C$ 22/day
Standard	C$ 25/day
Full-size	C$ 24/day
SUV	C$ 28/day

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6.0

Rental Car From Hell

Pros: It was the right size.

Cons: Wait time was very long picking up the car, they seemed under staffed. The electronic and USB connections were not working! Therefore our phones would not charge and our GPS systems would not work!! The GPS system in the car was stuck on demo mode and kept shutting off after about two minutes. Navigation was a nightmare! They also failed to tell us that the gas cap lid was a spring loaded push plate, so we wasted a lot of time looking for a release lever before we figured it out.

Reviewed Jul. 2017

review from
9.2

Great - other than drop off

Pros: Easy pick up. Great quality.

Cons: When we dropped the car off (during the night), the drop box for the key was very confusing to find and I was confused as to what paperwork I was to let with the keys.

Reviewed Jul. 2017

review from
8.8

Very easy to rent a vehicle.

Pros: Employee's were friendly and helpful

Cons: It was a little difficult to find the rental location. We did not see any signs for the car rental locations until after we were out in the parking lot.

Reviewed Jul. 2017

review from
7.6

Pros: The car was very nice - clean, newer and worked well. Drop off was easy.

Cons: 1. When we picked up the car, the driver had to be the name of the person who made the reservation. I had intended for my husband to be the driver, but since I had used my own name for the reservation, I had to be the driver, which I was not comfortable with. We have never before had this experience and we have rented many cars in the past. We were told the only way to change the driver is to cancel the reservation and start all over again with a new reservation. As we had arrived at 9pm and it was getting late and we had had a tiring long day, we did not want to start all over. 2. Another thing we found annoying was that there were $103 of additional taxes and fees we had to pay upon pick-up that we were not advised of when we made the reservation. When I reserved the car on line, it was because Hertz seemed to have the lowest price. With the additional $103 that we ended up having to pay, it was probably the most expensive of all of the companies. And this was not for additional insurance or anything like that. It was taxes and fees slapped on. The attendant said it had been in the small print. Again, we have never before had this experience with a rental car. Usually, the price you see in the large print is the price you pay and no more. Because of this, we would not rent from Hertz again.

Reviewed Jun. 2017

review from
6.4

Pros: I liked that they had the vehicle we needed available. The vehicle was clean. The pick up went well.

Cons: They said using my insurance was ok. Didn't explain that they would refuse it if something happened. We had a small chip in th corner from a rock that was thrown from a pick up in front of us. We filed a claim. When we returned the car she wouldn't talk to us about it just kept repeating no third parties no third parties handed me a bill for$250 and wouldn't explain anything. Refused. Horrible customer service and we will not be using hertz again.

Reviewed Jun. 2017

review from
2.0

Stole $340 from me.

Cons: I had authorized $57 to be paid at time of pickup. After returning the car, Hertz charged $395 to my credit card for "detailing". Disputing.

Reviewed May 2017

review from
7.2

Bad start - Good finish

Pros: Nice staff.

Cons: Flight was delayed 1 hr and by the time I arrived at the airport the rental office was closed. Normal arrival time is 1am we arrived at 2am. Had to have airline agent call our hotel for pickup.

Reviewed May 2017

review from
4.0

Insurance

Cons: You can not buy insurance from a third party, Hertz´s insurance is double the cost of the car rental.

Reviewed May 2017

review from
10.0

Very satisfied

Pros: All the above

Reviewed May 2017

review from
4.8

Cons: The fuel purchase plan is a rip off . They charged me 87$ .. I could have gotten the tank filled for 40$

Reviewed May 2017

review from
8.0

Pros: The unlimited miles

Cons: N/A

Reviewed May 2017

review from
3.6

Quoted price much lower than charged price

Pros: Cleanliness of car

Cons: Service was blasé and customer rep was uninterested. Got charged bout 369 USD for a 3 day rental (mon night to Thu morning). Original quoted price was 134. Insane. Go with Enterprise or Budget, much friendlier and cheaper.

Reviewed May 2017

review from

9.2

Great - other than drop off

Pros: Easy pick up. Great quality.

Cons: When we dropped the car off (during the night), the drop box for the key was very confusing to find and I was confused as to what paperwork I was to let with the keys.

Reviewed Jul. 2017

review from
8.8

Very easy to rent a vehicle.

Pros: Employee's were friendly and helpful

Cons: It was a little difficult to find the rental location. We did not see any signs for the car rental locations until after we were out in the parking lot.

Reviewed Jul. 2017

review from
10.0

Very satisfied

Pros: All the above

Reviewed May 2017

review from

7.6

Pros: The car was very nice - clean, newer and worked well. Drop off was easy.

Cons: 1. When we picked up the car, the driver had to be the name of the person who made the reservation. I had intended for my husband to be the driver, but since I had used my own name for the reservation, I had to be the driver, which I was not comfortable with. We have never before had this experience and we have rented many cars in the past. We were told the only way to change the driver is to cancel the reservation and start all over again with a new reservation. As we had arrived at 9pm and it was getting late and we had had a tiring long day, we did not want to start all over. 2. Another thing we found annoying was that there were $103 of additional taxes and fees we had to pay upon pick-up that we were not advised of when we made the reservation. When I reserved the car on line, it was because Hertz seemed to have the lowest price. With the additional $103 that we ended up having to pay, it was probably the most expensive of all of the companies. And this was not for additional insurance or anything like that. It was taxes and fees slapped on. The attendant said it had been in the small print. Again, we have never before had this experience with a rental car. Usually, the price you see in the large print is the price you pay and no more. Because of this, we would not rent from Hertz again.

Reviewed Jun. 2017

review from
7.2

Bad start - Good finish

Pros: Nice staff.

Cons: Flight was delayed 1 hr and by the time I arrived at the airport the rental office was closed. Normal arrival time is 1am we arrived at 2am. Had to have airline agent call our hotel for pickup.

Reviewed May 2017

review from
8.0

Pros: The unlimited miles

Cons: N/A

Reviewed May 2017

review from

6.0

Rental Car From Hell

Pros: It was the right size.

Cons: Wait time was very long picking up the car, they seemed under staffed. The electronic and USB connections were not working! Therefore our phones would not charge and our GPS systems would not work!! The GPS system in the car was stuck on demo mode and kept shutting off after about two minutes. Navigation was a nightmare! They also failed to tell us that the gas cap lid was a spring loaded push plate, so we wasted a lot of time looking for a release lever before we figured it out.

Reviewed Jul. 2017

review from
6.4

Pros: I liked that they had the vehicle we needed available. The vehicle was clean. The pick up went well.

Cons: They said using my insurance was ok. Didn't explain that they would refuse it if something happened. We had a small chip in th corner from a rock that was thrown from a pick up in front of us. We filed a claim. When we returned the car she wouldn't talk to us about it just kept repeating no third parties no third parties handed me a bill for$250 and wouldn't explain anything. Refused. Horrible customer service and we will not be using hertz again.

Reviewed Jun. 2017

review from
2.0

Stole $340 from me.

Cons: I had authorized $57 to be paid at time of pickup. After returning the car, Hertz charged $395 to my credit card for "detailing". Disputing.

Reviewed May 2017

review from
4.0

Insurance

Cons: You can not buy insurance from a third party, Hertz´s insurance is double the cost of the car rental.

Reviewed May 2017

review from
4.8

Cons: The fuel purchase plan is a rip off . They charged me 87$ .. I could have gotten the tank filled for 40$

Reviewed May 2017

review from
3.6

Quoted price much lower than charged price

Pros: Cleanliness of car

Cons: Service was blasé and customer rep was uninterested. Got charged bout 369 USD for a 3 day rental (mon night to Thu morning). Original quoted price was 134. Insane. Go with Enterprise or Budget, much friendlier and cheaper.

Reviewed May 2017

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