Cons: Despite my reservation, the car was not available at the time requested. I was asked to go back 2 hours later but the car was still not available. I was asked to return the following day, but nothing changed. I rented a car directly with another provider at a much higher price. Furthermore I had to pay the hotel night that was not planned.
5 Feb 2018
Hidden insurance that they forced us to buy and said was mandatory
Cons: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!
17 Jul 2016
Cons: I got a price online for my rented car in Mexico, but when I arrived to pike the car the price was increased about 200%.... was an horrible experience!... I rented the car because I didn't have an option (I arrived at midnight with my 6 years son)...the car was instead $200 $650!!!!.... plus the car was old with mechanical problems!...
9 Nov 2016
Pros: Friendly, reliable service.
13 Nov 2016
Pros: Decent customer service. No hardsale on the insurance.
Cons: Cars need maintenance, repair, reconditioning. Rented a Jetta, wipers didn't work, breaks were worn, and only 1 speaker worked. Went back to switch it out- had to pay for an upgrade- was given an avengers and center console was broken and ac/heat didn't work.
29 Nov 2016
Pros: Service was really good. CS was very helpful and courteous.
Cons: Had two incidents with car brakes. Was unable to stop the car twice. There was and issue with the speedometer too.
27 Dec 2016
Horrible Customer service
Pros: Absolutely nothing very disappointed at this Company
Cons: From start when we arrived at their office there was no one there we had to wait about 20 mins for someone to show up then the lady I formed us they didn't have the car category we reserved and either automatic only a smaller car and stick, they told us nothing they could do about it and even told us if we didn't like we could go somewhere else.
Very poor options of insurance either a premium or a less premium option they still ran about 250 dls for 4 days both.
Car was I'm very poor condition, dirty in the inside and out side specially the inside, half a tank of gas gas provided, brakes didn't work well, made funny noises every time we stopped, AC wasn't working.
Very poor experience in general won't ever rent a car here
27 Dec 2016
Renting in Mexico City airport
Cons: They never honor the price you get in the states
28 Dec 2016
Cons: Reservation was not honored, I had to search another rental because of them not providing the promised vehicle, Thrifty as well as priceline were not able to fix this issue I won't be considering kayak or thrifty for any future travel plans.
30 Dec 2016
Pros: I was told by a couple of different people that they didn't have the car I was looking for because they had rented it out to someone else even though I had rented it online weeks before. I was then told that online reservations don't really mean anything for international rentals. When I tried to work with them to ensure that I was going to get the 12 passenger van that I had rented I had to beg and go back and forth with them. I was threatened and told that I wouldn't get the car I wanted if I didn't get there at a certain time (way before my original reservation). I was finally told that they would make an exception and make sure I got my car when I arrived. When I arrived, since there was a different desk worker I had to go through the same thing over again, telling me that they didn't have anymore available. I felt that they were being dishonest and played me, they also ended up charging me more than the original cost online.
Cons: I was told by a couple of different people that they didn't have the car I was looking for because they had rented it out to someone else even though I had rented it online weeks before. I was then told that online reservations don't really mean anything for international rentals. When I tried to work with them to ensure that I was going to get the 12 passenger van that I had rented I had to beg and go back and forth with them. I was threatened and told that I wouldn't get the car I wanted if I didn't get there at a certain time (way before my original reservation). I was finally told that they would make an exception and make sure I got my car when I arrived. When I arrived, since there was a different desk worker I had to go through the same thing over again, telling me that they didn't have anymore available. I felt that they were being dishonest and played me, they also ended up charging me more than the original cost online.
Cons: Roof Rack is breaking in piece while driving.
Rear side panel pops out because not properly installed.
Plastic trim in vehicle breaking.
Lots of noises in vehicle.
National needs to perform complete inspection before car is rented and validate that is safe to rent.
22 Dec 2016
They Don't Give A $&@!
Cons: I arrived an hour later than my scheduled booking.
They told me they had already rented my car to someone else.
Doesn't matter if you are a Club member, they will treat you like garbage and do it with satisfaction.
A la verga National DF!!
6 Jan 2017
Our confirmation was not accepted
Pros: I liked how easy it was to book.
Cons: Even though we had a confirmation number for our reservation that National Car rental branch we reserved it at didn't have it in their system and wouldn't honor our reservation. They first told us that had no cars for us. This was after we checkout of our hotel and had a taxi drop us off at the rental site expecting to get in our car. Later they told us they could get us a VW Passat but it was going to be 4x the price we booked so we said no thank you. It was very frustrating. When you receive a confirmation for a reservation you expect them to honor it. I will not be using this service again.
31 Aug 2016
Pros: very poor service man who greeted us at the airport terminal Mexico City, we finally decided to hire another company. The worst service I've had in life.
5 Dec 2016
Staff was great, car was clean, price was not what
Pros: Car was good, staff was helpful, place was clean.
Cons: Price rented from National, which wasn't my cheapest option but i chose it based on reliability and expectation that it didn't have "hidden fees", was not what i ended up paying by a longshot.
The car was $7/day and I expected tax and such to raise it up to $10 per day. I ended up paying $177 vs the $50 i was expecting to.
Mandatory 3rd party insurance and other fees, i truly don't understand how the price tripled and more!
27 Dec 2016
Pros: We arrived a few hours late and our reservation was not held. We were offered to rebook a new reservation at 10x the price. This is a total scam to get customers to the counter and then take advantage of them. I will never rent with National again in the US, Mexico or anywhere else.
13 Feb 2017
Rip Off!!! Use another car rental company
Pros: The vehicle was clean.
Cons: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.
28 Feb 2017
Pros: Nothing to like here! Awful.
Cons: I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!
15 Apr 2017
Never get a car rental on line in Mexico
Pros: Easy to set on line
Cons: Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online
1 May 2017
Disappointing and deceptive practices
Cons: When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.
Cons: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US.
After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...
1 Jan 2017
Cancellation of my reservation same day.
Cons: The cancelled my reservation without any previous notification and they let me know when I was there to pick up the car. The person who I spoke with said she had no idea why? There was not even an apology. Worst service ever!
24 Apr 2017
Budget Car Rental overall great experience
Pros: The price was great and the service was very good
Cons: We had a major problem in that they did not have our reservation. Apparently there is a lag time of 24hrs. between Kayak and Budget receiving the reservation. We made the reservation approximately 12 hrs before we were to get the car, when we arrived, they said they did not have our reservation and that it happened with all 3rd parties like kayak, orbitz, expedia, etc. So we had to wait until the next day to get the car which caused some inconvenience because we had to spend on taxis. The next day the reservation came in and everything was fine after that.
9 May 2017
WORST car rental experience ever
Pros: The car itself worked fine.
Cons: The entire customer service experience was a complete disaster:
- Upon arrival at the airport, we waited for 45 minutes for the shuttle to the Budget rental location and it was unclear how much longer it would take, so we ended up taking a taxi to Budget rental location.
- Called ahead to reserve a car seat rental, then arrived and were told there were no car seats. Customer service rep spent the time excusing himself from guilt instead of trying to resolve the situation somehow.
- When returning the car, they could not find the credit card deposit hold transaction paperwork. After waiting for 30 minutes, we decided to leave (to avoid missing our flight) and instead I have to cancel the entire transaction on my credit card to avoid being charged $500 deposit.
4 Jul 2017
Poor management and customer service
Pros: Worst experience
Cons: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great
23 Jul 2017
The Rent a car didn't give me the car...
Cons: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.
30 Jul 2017
Cons: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.
31 Dec 2017
Beware: unable to get car, still fighting refund
Cons: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.
1 Apr 2017
Pros: Customer service at the Mexico Airport Budget was outstanding!
20 Apr 2017
Budget is a scam
Cons: They make you buy their insurance even if you have other insurance. If you don't take their insurance you can't rent the car. The price for the car$1/day but the insurance is $250-350 a week. Plus they will put a hold on your credit card for $2500. Stay away from this place. It is a super shady business with rude employees.
Cons: The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.
25 Dec 2016
They denied our booking
Pros: They did not honor our booking
30 Dec 2016
Pros: Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammers
Cons: Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.
1 Jan 2017
Terrible experience in Mexico City
Pros: Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)
Cons: No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details.
1. They could not find the reservation.
2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not.
3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline.
4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance.
This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.
1 Jan 2017
Great car for travel
Pros: Great car and deals
7 Jan 2017
Bad service and liars
Pros: Nothing bad service
Cons: They didn't have my reservation
They mentioned problems with the system and they offer me a car very expensive
I do not rent the car
9 Jan 2017
Do not use Payless in Mexico City!!!
Cons: The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.
17 Jan 2017
No phone number
Cons: Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.
10 Aug 2017
Terrible and bad
Pros: Nothing because I didn't rented the car
Cons: They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!
Pros: nothing.. we got there and were told nope zero cars available
Cons: yep you guessed it you gave our car to someone else so when we arrived there were no available cars, even tho we reserved a vihicle well in advance. thanks for that
12 Sep 2016
insurance too expensive!
Cons: They require tremendous amount of insurance to rent a car in Mexico City.
23 Oct 2016
Very bad when I arrived to Mexico City airport Dol
Pros: Nothing just the worst experience finding a transportation at f my self!!!!
Cons: I can believe it that happened!
17 Dec 2016
Cons: Rates were not what the really charged. Insurance charges made it much more expensive.
31 Dec 2016
Held hostage by Car Rental agency
Pros: Holiday travel: After waiting 3 hours for my car I finally got to the Dollar Rental agency and was told I had to buy their additional insurance package that multiplied my rental cost by 3. I told the agent I would only prefer the minimal liability that was included in the original offer because I had my own additional coverage from home. He said that was not an option and I had to buy his package. With precious vacation time running out and limited availability from other rental companies I was in no position to consider any other car. So I paid the ransom and drove away completely frustrated.
15 Apr 2017
Cancelled a lot different price when try to pick up the car
Pros: The online way to get a car
Cons: They try to charge $5000 for drop off in a different city not mentioned online
25 Jul 2017
The worst experience ever
Cons: I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.
Pros: They were friendly, efficient and helpful. Communiation was never an issue.
Cons: We should have taken note of the address to drop the vehicle off. I assumed that the address would be written somewhere on the paperwork and it was a pretty big stress relocating the office after ten days of travel. Mexico City can be pretty stressful to navigate, especially if you have a flight to catch.
7 Jan 2017
Price not what I expected. Did not have car I rese
Cons: They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.
7 Aug 2017
Hard to find ACE (no signage). Insurance costs in Mexico are a killer!
Pros: We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.
Cons: We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.
21 Oct 2017
Pros: The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.
19 Feb 2018
Bait and Switch!!!!
Pros: Nothing. They didn't have the car I rented available.
Cons: They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience.
The Ace sign was also not visible so I walked by the agency several times before I found it.
20 Feb 2018
Horrible pickup experience
Cons: I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company
Cons: The europcar office in mexico City Reforma 208 was supposed to be open at 9, the guy arrived at 10. Calling the help desk four times as twice not answered, at 9.15 they said the person would arrive in 10 minute. No further answers as the guy did not arrive in 10 minutes. Once he arrived he was surprised that there is a reservation, anyway he said there is no car.
23 Jan 2017
Pros: It was mostly a pretty easy experience.
Cons: Cost more than expected and advertised. Kayak did not have the relevant insurance information available at the time of booking, which is the cause for the inflated price in person.
1 Jan 2018
Worst mistake of my trip
Pros: Never having to deal with europcar ever again again
Cons: I was given a car with damaged wheels that I then had to pay for after I got a flat tire of 5 miles of driving. They claimed I damaged the rims and requested pictures to prove otherwise. Who has ever taken apart the car wheels when renting a car to photograph a rim. I would rather break my foot with a hammer and walk on broken glass for miles than ever do car rentals with Europcar ever again. This was simply a scam.
2 Jan 2018
Cons: outrageous price trying to sell the insurance bad...bad ...baddd
3 Jan 2018
Pros: The rental price
Cons: The insurance price too much
3 Jan 2018
Cons: I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.
Pros: The return went pretty well and shuttle left on time.
Cons: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit.
I'll never rent here again.
21 Jan 2017
Pros: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.
6 Sep 2016
No reservation found in their system
Pros: They didn't find my reservation and wanted to charge me some
Absurd amount per day for the rental so I went to another company.
Cons: They were not able to find my reservation. So I used another company with better rates.
7 Jan 2017
Would not honor rental cost - poor service
Cons: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).
Cons: The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.
14 Jul 2017
Cons: I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.
30 Aug 2016
Pros: Easy to book a car rental
Cons: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy
Cons: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.
15 Apr 2017
Cons: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.