Insurance rules and laws should be more upfront. Wish all cost are known when buying rental.
Do not rent from Infiniti car rental. Literally the worst rental experience I've ever had anywhere in the world. It's not located in the airport as listed on the site. You have to download WhatsApp, message them, and then they come and find you. Then you wait for their shuttle and then they take you to their sketchy place down an industrial road on the outskirts of the airport 15 minutes away. Once there they do the bait and switch tactic which is 100 bucks for the rental but it was 400 for insurance and that was after me chiseling them down from 500. By this point you have no choice but to rent from them because you're in the middle of nowhere. As if thatwasn't bad enough, the rental car itself was the biggest Chinese POS. The brakes pulsated heavily, there were scratches and rust dimples on the car even though it had 30,000 km on it. They gave it to me with one bar showing on the gas meter, and said it had to be returned the same way. They basically want you to overfill it because they're cheap. Besides that the car transmission was like a wind up car, the headlights weren't adjusted so they pointed straight down and I had to use my highbeams the whole time, junk. Junk. Junk. I hope everyone reads this review and runs as far as they can from this rental car company.
Experience was good! Everything went smoothly. Place hidden in the back between 2 car dealerships and took some time to find it. Also, just in case, we purchase additional insurance, which was outrageously expensive, comparing to price of rental. If not for that, I would give it 5 stars.
When I went to pickup there were too many hidden fees and deposits just over the roof. I had to leave to rental there. Will never rent again.
Never and never again. After a trip of 20 hours with 3 kids you want to get to your hotel. The pick up took long and when we came there we needed to pay 5 times more then what we booked for and if we didn’t pay we did not get the car. They you are with 3 kids who are tried and want to sleep. Then you get a car what you did not order. Ordered a jeep renegade or similar what do we get a toyota avanza family car what everyday popped up that it needed service. They did not had something else. So no never and never again.
The rental hides insurance pricing until after you're at the counter; and the insurance is expensive—it raised the cost of my rental 6x. Besides, I booked a SUV and they only had an economy sedan.
