Pros: "The crew was extremely helpful and friendly!"
Cons: "The seats, overall, could have been more comfortable... I have somewhat of a backache after my trip."
Pros: "Plenty of room."
Cons: "Heavier snacks."
Cons: "Flight delayed for 2 hours"
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "The wait"
Cons: "The screen didn’t change in time"
Cons: "The pilot was a Daredevil"
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Cons: "The landing was somewhat frightening."
Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Pros: "The flight crew was so polite and willing to help."
Cons: "The boarding process needs to be looked at. Maybe creating better zone style lanes might work, it's always a hassle and always a pain in the a** trying to navigate my way to the boarding door."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Cons: "Too many announcements"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Food sold out and there was nothing left"
Cons: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Pros: "They offered water and snacks It was quick"
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "Westjet's employees were very pleasant and helpful."
Cons: "Delta told us we were flying out on a Delta flight, and gave us a Delta flight number. In reality it had placed us on a Westjet flight without telling us, and we had no idea we were to check in with a different airline. And because Delta unilaterally changed our flight time without telling Westjet, we were unable to check in online and were later told that we were booked on the wrong flight by Delta. Delta's communications with us and with Westjet were deplorable."
Pros: "The flight attendants were nice and polite!"
Cons: "My cell phone needed a charge but I did not realize that at my feet was a place to plug in a USB cable! This is great to have, when this is available it would be great to let the passengers know!"
Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Pros: "The crew in the business class was very attentive."
Pros: "We landed safely and the flight was smooth"
Check-in was easy and the representative was friendly and helpful in delaying with my special requests for my medical needs. The plane was delayed, but once boarding started things moved quickly. The delay resulted in arriving 40 minutes later than originally anticipated. Other than that everything was great!
In flight entertainment and an actual meal
Not only was my bag not on the flight. They didn't notify me until 7pm where my bag was. My flight was at 10:35am. I was left for 2 days without a toothbrush and lotion, face cream and charger and clothing. I still haven’t actually received my bag but they say it’s on the next flight. Major hassle. So rude that they must have known right away my bag wasn’t on the flight but they failed to let anyone know. I thought my luggage was stolen at the baggage claim. Major stress. Messing up my vacation. They want me to submit receipts to compensate for me having to to buy replacement stuff but the damages were more than just having to buy a new toothbrush. It was the stress and anxiety that was the major problem.
Pros: "Crew was wonderful. Flight was on time."
Cons: "IT TOOK 50 minutes to get our suitcase on arrival in Vancouver"
Cons: "I find the planes are far to compact and its really hard if you have a long flight. The body becomes stiff and really sore from not being able to move about much."
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "The crew worked hard to ensure that we had a good flight with minimal interruptions"
Cons: "Delays always hurt, the flight was delayed yet there were no notifications and additionally the delay was closer to an hour long since boarding only started 20 minutes late."
Pros: "The crew went out of his way to help us!"
Cons: "The landing was the worst I have ever experienced! Must be a student pilot or something! Been traveling for many years and never once vomit! I almost did in this flight! twice!!"
Cons: "No explanation was given why flight left almost 2 hours late"
Cons: "Don't like having to download app for entertainment....some devices not current enough to download.. Not everyone has devices Kids disappointed..prefer Alaska monitors"
Pros: "Crew was great. I was able to watch my favourite CBC shows due to the screen on the seat in front."
Cons: "Nothing really, I paid $500 for the return flight and feel I got fair value for the cost."
Cons: "Issue handling for delay"
Pros: "Amazing crew. Brand new plane."
Pros: "The service was great!"
Cons: "A little bit delayed"
Pros: "I fly frequently and this is the first time I've travelled with West Jet. The big difference was the staff. Unlikely many airlines the West Jet crew - in flight and the ground crew - were all very friendly, helpful and actually seemed like they enjoyed their jobs. I called West Jet prior to checking in on-line and my call was answered within a minute by a real human who was so helpful. That's the polar opposite of so many airlines like Air Canada."
Cons: "The seats are too close together but that's not unique to West Jet. And the in flight crew was so helpful that it makes up for the lack of space."
Pros: "Pleasant Staff Great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Pros: "Flight was on time and WJ does provide quite a lot of leg room on their jets."
Pros: "The ease of boarding with very nice staff!"
Pros: "Everything was superb. Westjet Rocks"
Cons: "Liked Everything"
Pros: "Easy check in and nice crew!!!! No complaints at all!!! I would fly them again!!! I would definitely recommend them to others!"
Pros: "Very enjoyable flight!! The crew was amazing and funny!! It was a great experience and will definitely fly WestJet again!!"
Cons: "The complimentary in flight movie would not run on my android device. It ran for 5 minutes then froze."
Pros: "The stewards were great however no TV anymore and meals because of cost cutting was where we thought it was lacking."
Cons: "Refer to above :"
Pros: "Great service"
Cons: "It was all good"
Pros: "The crew was so friendly. They offered to check bags for free at the gate which is awesome because I didn’t have to worry about finding space in the overhead bins when boarding."
Cons: "Flight was delayed an hour, but it was due to weather, so it is really out of westjets hands."
Pros: "The staff and comfort."
Pros: "From my arrival to the airport until landing in Las Vegas everything was smooth. I arrived on time with no hiccups."
Cons: "There was nothing to dislike. I have a great service and will fly with Westjet again. Highly recommended. No delays. No issues"
Pros: "Very disciplined and hard-working crew did their best to keep everything under control and moving on schedule. Boarding was busy but fairly well organized considering."
Cons: "Flight had an abundance of minors and babies at no fault of anyone, just unfortunate. Lots of crying, screaming, fidgeting and puking. Customers were pretty impatient in the early morning as well which didn't help the situation. Not sure if snacks or refreshments (other than water) we're handed out in a 4.5 hour flight as well."
Pros: "The attendants are nice."
Cons: "The flight was delayed for abiut 2 hrs and when we boarded the plabe the auxillary power supply tyat provides the plane with power when it's parked in the terminal was broken which meant the plane was freezing cold, where we were basically forced to sit for another 45 minutes due to some baggafe issue, before the plane finally turned on its engines and warmed up the cabin. This happened in Toronto during winter (-15 degrees Celsius).... Westjet service has been terrible."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Cons: "2 hour delay, small plane, rude crew"
Pros: "It was great experience once again. I always travel with WestJet as it is always on time."
Cons: "That every time I travel I always get the farthest seat if not on #28 it's 24...wish next time I can get in the middle at least. Other than that all is good."
Pros: "We flew - we landed"
Cons: "Six family members travelling together... you’d think you could sit together wouldn’t you! Coffee & pretzel/cookie for a 3hr flight. Landed just after 1700, waited for luggage for almost one hour... good thing it wasn’t an A380 or 747."
Cons: "Let me see, waited over an hour for a flight to catch up from Ottawa. Now flight to Vancouver over an hour late, gets in about 10 minutes before flight to Hong Kong leaves. So they say will wait for us as flight not full. Nope, flight leaves without 7 of us. Got the " don't know what happened" look. So they give us a $60 dollar food voucher, and take us to hotel because now must wait 12 hours for next flight. Tell us to be in lobby at a certain time to catch shuttle back to airport. Time comes, sorry no room, and buggers off. They call taxis, when drivers find drive for vouchers, tell us to load own baggage! Not likely to fly West Jet again."
Pros: "New food items were good"
Cons: "boarding is still an adventure outside the gates. Jostled about 30 times by flight attendants in my aisle seat. Almost seemed intentional!"
Pros: "reasonably priced ticket for a no-frills short haul flight. no complaints."
Cons: "Slight delay, but not much communications re the incident"
Pros: "Short flight. Home on time."
Pros: "Friendly flight attendant"
Cons: "For a flight that lasted close to five hours it seemed a long boring flight."
Cons: "The media system barely worked."
Cons: "Not one complaint"
Cons: "Food options not much variety"
Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."
Pros: "Crew was very pleasant and attentive. They still give away snacks too which was a nice surprise."
Cons: "There was nothing I disliked about the flight other than the discomfort of the seats, but there is nothing they could have really done to change that!"
Cons: "They automatically gave me the window seat"
Pros: "Bell's live TV is probably the best feature!"
Pros: "Start the flight a bit earlier than scheduled, so we arrive a bit earlier too. The flight is smooth."
Flight canceled and rescheduled three times. The messed up the rescheduling and there wasn’t a customer service desk at the airport to help resolve. The rescheduled flight had such a tight layover that my baggage didn’t make it, and now I have no luggage. This after waiting an hour after deplaning with the rest of the passengers for our bags are baggage claim before the first bag came out. Again, no customer service counter. When I call, the IVR keeps saying go to the customer service counter at the airport, which they told me doesn’t exist at the airport, a frustrating catch 22. No one has answered after 20 min on hold. I will not fly with air Canada again.
They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the
Communication needs to be improved. YUL was training a new x-ray operator. It took 45 minutes for 8 people to go through the security line. The airport was understaffed. Notifications that the Air Canada flight was delayed was not communicated to passengers waiting at the gate until after take-off time lapsed -twice. There are not enough Air Canada gate agents to staff counters. Boarding was slow as passengers who had complicated “issues” with documentation were dealt with one at a time instead of being “triaged”, holding up the single line of boarding passengers. The flight itself was fine. No one employee is at fault. There are systematic issues with Air Canada management that impact the customer experience. These problems represent management and leadership failures.
Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
Flight delayed by four hours
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Cons: "The plane was delayed due to waiting for people to clear customs."
Pros: "Movie options were good. Nothing else."
Pros: "Air Canada is always a great travel experience."
Cons: "The food is terrible. It's the worst I've had from any airline."
Pros: "It appears that Air Canada is doing the correct thing for passengers who have reserved their seats in advance....after many years of not applying their written policy of making them board after business class/disabled passengers/passengers with young children, they have created Zone 2 boarding which permits passengers with reserved seating to board immediately after them, therefore guaranteeing them overhead bin space. As we all know, a lot of passengers board with much more than one carry-on, which is a plague when boarding."
Pros: "Exit seating with more leg room."
Cons: "No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff."
Pros: "Free soft drinks /tea On time nice staff Clean cabin well organized"
Cons: "No free food Completely booked. no video monitors"
Pros: "The extra $50 seats were roomy."
Cons: "Flight was delayed and no one knew why!... Plane had been sitting ready at the airport for hours. Novice flight attendants, they each picked on different things others missed just before them. No consistency, seats left reclined during takeoff and landing for example. One way there was drink service once even though it was a smooth flight and the return had drink service twice even though it was bumpier! Entertainment does NOT work on androids, it is NOT the AirCanada app they tell you to download prior to the flight, it's an AirCanadaRouge.pk file that needs to be downloaded in flight! Which means we're stuck paying for the iPad and of course only with cc because there's no wifi for debit cards.... AC needs to stop this insanely mediocre and yet expensive monopoly."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Crew is always courteous"
Cons: "I barely made it on time because my prior flight was delayed"
Pros: "We had a trip planned for Las Vegas on the Wednesday following the sad and tragic shooting at the Mandalay Bay hotel. We were planning to be at the Luxor next door. Because of this proximity to the horrible scene we could not see completing this trip. The Air Canada staff understood and accommodated our need change plans. They arranged for us to fly directly home rather than to our planned stop in Las Vegas."
Pros: "No built in entertainment systems. YES PLEASE. Built entertainment systems take up room, sometimes have screens that can't be turned off, and some generate a lot of heat. So glad they were removed. The built in streaming service is a much better solution. Crew was fine."
Cons: "Seats are just ridiculously close. This makes boarding take longer. I don't think emergency evacuation is feasible. Have seats this close been tested for evacuations? Knees-touching-the-seat-in-front close. Taller people can't sit with legs straight in front. Eat before your flight."
Cons: "Worst leg room I have ever seen and I fully over 20 + times a year!"
Pros: "I appreciated that the plane left as scheduled, had plenty of legroom, and was attended by professional and gracious personnel."
Cons: "THe previous flight that we took, on June 20th, from Las Vegas to Toronto, was cancelled at the last minute. As we had a tightly-scheduled flight to Amsterdam, we missed that connection. There was no notification given prior to the cancellation, just suddenly came up on the monitors at McCarren Airport. No explanation was offered. THe flight that we were transferred to arrived in Toronto too late to get us onto our Amsterdam flight, and so Air Canada personnel gave us vouchers for food and tried to book us a hotel room. We were ferried to 3 hotels, and turned away at all of them, an dwound up sleeping on the flor of the kid's area at TOranto Airport. we finally got to Amsterdam a day late.and had our trip upgraded to business class for our trouble. I have no quarrel with the treatment that we received from Air Canada personel. THey were very patient and gracious, in spite of a number of irate passengers in the same situation that we were in. However, the failure to have accomodations for stranded travelers was exemplary of poor planning on the part of administration, not personnel. I am really torn as to whether or not to use Air Canada again. WHen it is good, it is very good, but when iit is bad, it is the worst that I've ever experienced."
Pros: "It's Vegas, what's not t like!"
Cons: "Plane ride home after 4 nights in Vegas..."
Cons: "There was a very long line to check in, the gate was changed prior to the flight, we couldn't get to the gate because the doors were locked, we had to stand there waiting for 30 minutes, and the flight was delayed by 90 minutes"
Cons: "Disgustlingly rowdy, drunk, loud, and vulgar passengers unchecked by the flight crew."
Pros: "Nothing. I spent the whole 5+ hour flight cursing (in my mind) the entire Air Canada executive team. This was my first, and will be my last trip on this horrible airline."
Cons: "Not enough leg room. I'm assuming that all Air Canada executives are either very short people, or they've never tested their product. I've never flown on such an absurdly uncomfortable airline seat configuration, and I fly over 100,000 miles a year worldwide (including discount airlines in China!). If you have long legs, and your flight is more that two hours, DO NOT fly Air Canada Rouge. You've been warned!"
Cons: "When I am willing to purchase overpriced food on a plane, please at least have what I would like from the menu. On my flight to Canada and from Canada to Las Vegas I ordered food and had to settle on what they had available because I was so hungry. As soon as I asked for food, the crew should know what is and isn't available. Food was ok, whoever shot the pictures for the menu did a fantastic job of making it look good. Chicken wrap was good."
Pros: "Crew were nice."
Cons: "I had a window seat and there really wasn't a lot of leg room because of how the body of the plane curves. Food was ok. Not a lot of elbow room to eat."
Pros: "It got to Vegas on time and my luggage was there, too."
Cons: "Rouge has less space per person than Spirit. I never thought that could be possible."
Pros: "I had leg room where I was seated. Short flight."
Cons: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
Cons: "Kayak failed to notify us of a change in our flight of four hours and change of route"
Pros: "The personnel were pleasant and efficient."
Cons: "AC Rouge domestic flight was horrible. Tiny seats that reclined about 1.5 inches jammed together. Not that size plane's original configuration I'm sure. Absolutely miserable. The personnel were all very nice and competent--I felt sorry for them having to work in such an environment. I've been in small African airline's planes which were small but not that uncomfortable."
Pros: "I liked the flight"
Cons: "There was no space around your seats No free food or snacks offered, just soft drinks No big screens for watching movies Not enough bathrooms"
Pros: "The flight was on time and efficient"
Cons: "The seats have gotten so small and the rows are so close together that you feel like so many sardines in a can. The airlines have added extra rows to these planes to increase their revenues at the expense of the customer."
Cons: "It was cancelled."
Pros: "food and beverage service"
Cons: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."
Cons: "No leg room, no tv's and no chargers."
Pros: "Attractive and competent flight attendants What a soft landing"
Cons: "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"
Pros: "Plane was on time and flight was comfortable."
Cons: "There was no free food - that would be impossible in Europe."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "I wish I would have been entitled to check at least 1 luggage without a charge"
Cons: "The staff was friendly"
Cons: "There was no TV on plane , the seats uncomfortable"
Pros: "They were on time. We weren't told of any mechanical issues with the plane that could cause delays. Stewardess were helpful and courteous."
Pros: "Clean airplane Helpful crew Overall great experience"
Pros: "Fast and easy check in"
Cons: "Bought this trip last minute as I had a meeting to get to the next morning and there had been an issue with my other flight. Arrived early for the flight at 6am in the morning and was told it wasn't going until 2.40pm that afternoon because of a maintenance issue. Was not notified, air canada said it was a non refundable ticket and I missed my meeting. Terrible service and they were not flexible at all. Only bought this new ticket because my existing ticket was not able to get me to my meeting on time, so it was a complete waste of money"
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "I haven't flown in a while and used the USB and 120V outlet with was supplied."
Cons: "As the plane was changed, I needed to check my carryon bag as there wasn't enough space available."
Cons: "Time it took to board"
Pros: "no entertainment no food (or to pay snacks , but cannot call that food ) seat designed for kids price average , even not cheap"
Cons: "I have nothing to say about the flight, was good enough."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Media entertainment selection"
Cons: "Bigger seats would've been better"
Pros: "Pilot was admirable"
Pros: "The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn"
Cons: "As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!"
Pros: "Crew very professional and provided excellent service."
Cons: "Boarding process chaotic."
Cons: "Entertainment system did not work. Wifi did not work so could not use personal devices. Light did not work so couldn't read a book. Looking at the back of the seat in front of me for 5 hours was pretty tedious."
Pros: "Nothing. At all."
Pros: "Comfort, service and entertainment"
Cons: "Flight was not on time and delayed by 2 hours."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Pros: "the service"
Cons: "the server"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "Organization, entertainment."
Cons: "Delays, lack of communication"
Pros: "Crew was very friendly"
Cons: "Seats very uncomfortable"
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
Cons: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
Pros: "It was a short flight"
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "Crew was nice, did their best to help."
Cons: "14 hours late"
Pros: "Friendly staff, great customer service"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Cons: "Time on planes"
Cons: "Delayed departure again"
Pros: "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
Cons: "I was starving and dehydrated."
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."
Cons: "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Pros: "It was nice. We were able to watch TV which made it go by quickly. Everyone was very pleasant."
Cons: "Delayed flight, but not to long"
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Pros: "Plane was on time"
Cons: "Two hours delayed two hours on the tarmac."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."
Cons: "Seats are not comfortable and no leg room"
Cons: "Same as first leg of the trip"
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"