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Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."

Pros: "Good experience"
Cons: "Better snacks"

Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."

Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"

Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"

Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."

Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."

Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."

Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."

Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."

Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."

Pros: "Comfort"
Cons: "WiFi never connects food"

Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"

Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."

Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"

Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."

Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"

Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."

Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."

Pros: "Everything. Very nice accommodating ok"

Cons: "Customs never to hire more agents to work in the early mornings."

Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."

Cons: "Not much to read"

Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."

Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."

Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"

Cons: "No LCD screen for entertainment."

Pros: "Not applied"
Cons: "Not applied"

Pros: "Over all everything specially we got in earlier than expected"

Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"

Pros: "I got upgraded to comfort + which was great. quick flight, was even early"

Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"

Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."

Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"

Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"

Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."

Pros: "Same as above."

Pros: "Good"
Cons: "Seats"

Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"

Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."

Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."

Pros: "Nothing"
Cons: "Delay and inoperative Sattelite TV"

Pros: "Nice regional jet!"
Cons: "It was a regional jet..."

Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."

Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."

Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."

Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"

Cons: "Plane kinda of old. Just cookies and coffee"

Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"

Pros: "On time"
Cons: "No entreteniemnt"

Pros: "Yes"
Cons: "Not"

Pros: "Efficiency of process."
Cons: "Better entertainment and better food with vegetarian option."

Cons: "The breakfast- scrambled eggs and little hotdogs. Relatively tasteless."

Pros: "NA"
Cons: "Staff on ground at the panama airport was realy rude, lack of customer service"

Cons: "Bathroom sink in first class was inoperable"

Pros: "THE WORST EXPERIENCE OF MY ENTIRE LIFE. Immigration stalled for over 3 hours and we missed our connection flight to Seattle. With no hotel accommodations nor food accommodation we are forced to sleep here in the airport and payed over $900 to catch a new flight in the morning. Worst airlines ever!"

Pros: "Much better than other airlines. Food was great (taking into consideration it is plane food), web checkin is very simple and organized boarding."

Pros: "Sat in business, pleasantly surprised with the lay-flat seats. Would definitely fly with them again!"

Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."

Pros: "Good food froendly"

Pros: "Easy check-in"

Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."

Cons: "No había tv individual, staff no muy amable"

Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."

Pros: "Bety good service abording..."
Cons: "The entreteniment"

Pros: "It was non stop"
Cons: "The plane was freezing and when I asked the attendant for a blanket she said they were all out"

Pros: "Crew was helpful and efficient."
Cons: "Plane too full. Again, without the individual screens, you didn't have a choice on what to watch on a very very long flight"

Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."

Pros: "I liked everything about this fight"
Cons: "I did not like the fact that it was a a 6 hour flight lol"

Pros: "Best thing was comfortable seating with decent leg room as compared to many other airlines. First time with COPA; made me feel a bit better with high priced tickets."
Cons: "Boarding was a bit slow and unorganized, but no biggie."

Pros: "Take off on time"

Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."

Pros: "Easy connection, easy inspection and punctuality."
Cons: "FOOD!!! Options very limited and preparation very poor."

Pros: "Love the legroom. Crew is friendly. Cabin is clean."
Cons: "Food is not good. Bring your own snacks and enjoy the legroom on the plane"

Pros: "The service wheelchair for old people is very good. All time took care at my mom tks."

Pros: "Clean planes, amiable crew. These planes are laid out to give passengers a bit more room, and I love that."

Pros: "Friendly flight crew. Quick boarding."
Cons: "No vegetarian option for dinner. Taxied for 30 minutes after landing and luggage took another 30 minutes."

Pros: "Service was sastisfying"

Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"

Cons: "food was bad."

Pros: "The food and service was great!"

Pros: "I really like fotos and crew really nice"
Cons: "I don't like they available movies"

Pros: "The service and the attention are very good besides the good efficiency. I like to fly with Copa."
Cons: "The food"

Pros: "Liked the dairy free options for the meal."
Cons: "Didn't have an individual tv to watch movies on, or cell phone charger. Given the price however, this was acceptable."

Pros: "food and drinks!!!! wow!!!"
Cons: "having to get up at the terminal and stand in line to send things through security and than sit back down...ridiculous!"

Pros: "the crew was good"
Cons: "star alliance member. worst seats. somehow you let two parents and two children have two seats. screaming, crying, smelly. add to the fact we were on the tarmac for an hour before take-off. i dont usually write reviews because they are good overall but this was horrible all around"

Cons: "We did NOT had assigned seats on the Panama-Cancun flight and those were given 5 mins prior to boarding and spread all over the plane. Not good at all."

Pros: "Checkin fast. Arrivals and departures exactly on time (actually we arrived earlier than announced). Crew very good in every aspect. ;Lounge in Rio spectacular as far as distribution and space. Coffee was good in all lounges."
Cons: "entertainment: no individual screens and controls. Lounge ii Panama is awful, and was so crowded one could not find a seat. In lounges, snacks were limited and very bad."

Pros: "Excellent service"
Cons: "I arrived late because of work to the airport but i still was on time and they didnt let me check my bag"

Pros: "The service from business class or supervisor waa really rude. No cortesy at all. Spaces are too small. Copa airlines tickets are too high compare to what they offer."
Cons: "Direct flight"

Pros: "The actual crew on the flight was great!"
Cons: "They told us we were on standby even though we were one of the first ones to check in. The ground crew was lackadaisical and somewhat off putting. We had to wait in a second security line for 30 minutes before boarding g and were not allowed to bring water purchased in the airport after security onboard."

Pros: "The crew were very kind and attentive."

Pros: "Great and friendly"

Pros: "I like punctuality and service!!!"

Pros: "That we got there and w luggage"
Cons: "Dirty bathrooms rude drivable overworked stewardesses I guess all of the airlines (except SAA) have to charge for food even international and >4 hrs... Seat assignments impossible to make after ticket purchase."

Pros: "Friendly staff."
Cons: "My luggage didn't arrive and the company said it would deliver it yesterday, Monday September 12. It's already Tuesday September 13, the luggage hasn't arrived and no one answers when I call to the number given to me (787-791-1035)."

Cons: "Last minute gate change"

Pros: "Excellent in flight service . Ability to check bags for free. No additional costs. Great meals and movies"

Cons: "There's not enough monitors to all the passengers"

Pros: "Great value. Free beverages including a small selection of beer, wine and whiskey. Otherwise no frills, no with, no entertainment. Short haul flights, no problem. Best bargain airline"
Cons: "There is a fee to change your assigned seat US$10-20(?), regardless of whether it's a "better" seat. Fortunately, this trip our seats (family of three) were near where we wanted to be. But, it would have been disappointing to have to pay for each seat change for each leg, each way."

Cons: "I was ripped of by baggage check!! They sold my a basic fare, which is 20 less than standard, but never told me I had to check my back which cost 40! Ended up costing me more!! I was furious"

Cons: "Entertainment"

Pros: "I got to the destination."
Cons: "I could not have been ripped off with extra baggage fees."

Cons: "Plane was late."

Pros: "Great and helpful crew"
Cons: "Porter airlines mechanical failure caused 13 passengers to miss connection to DC"

Pros: "Good area before boarding"
Cons: "Punctuality"

Pros: "Nothing"
Cons: "Fees, space , training their employees"

Pros: "Staff on the checkin desk was very kind and helpful."
Cons: "Delay"

Cons: "Delayed 8 hours, unorganized"

Pros: "I felt like I was taken advantage of by porter airlines"
Cons: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."

Cons: "Delayed for unknown reason. Boarding was unusually disorganized."

Cons: "Perfect for what I needed."

Cons: "Our checked in bags did not come out on the carousel, instead they had been sitting on the ground beside another carousel - with no notification. There was a handful of us waiting 30+ mins for our bags and no one around to assist."

Pros: "The airport security was very fast"
Cons: "Have sprite on board"

Pros: "They are very nice and patient"
Cons: "Who charges carry-on??? It was or cool at all."

Pros: "Very friendly crew, we were a bit delayed but they dealt with us as quickly and politely as possible."
Cons: "A better idea of what was happening when the plane had to be delayed-we all lined up, then they got notice that we couldn't leave yet."

Pros: "Crew really nice"
Cons: "Those seats à te a bit tight even in the front end"

Pros: "Crew was lovely."
Cons: "New no carry on bags rule was not clear at purchase. Was very frustrating."

Pros: "Efficient, punctual, polite and reliable"

Pros: "Very easy comfortable boarding process. Staff on every part of the trip was super helpful and joyful."

Pros: "Shuttle/downtown convenience / ease of boarding procedures due to small size / coffee in lounge!"

Pros: "Convienent to downtown."
Cons: "Check in process was awful. They were short staffed and their self check in terminals offer no functionality."

Cons: "Flight was delayed by 3 hours."

Pros: "Porter is by far the best airline. The staff is great, they're always accommodating and the airport is so convenient. they're delayed frequently but I continue to seek out porter above all airlines first."
Cons: "Often delayed, I fly porter a lot and they're rarely on time."

Cons: "Online check in was useless and no one could assist. Deal staff very helpful when that was used as an alternative"

Pros: "the lounge was great in toronto. loved the free lattes."
Cons: "plane was delayed."

Cons: "Horrible!"

Pros: "Waiting for your plane, the actually gate in which you waited was nice."
Cons: "I did not like how there kiosk worked because I didn't have access to a 6 digit confirmation number or they didn't give me an email todo online check in early."

Pros: "Cl"
Cons: "Crowded Not enough time for preferential boarding Only I person at the gate resulting long line Not enough phone charging station Cleanliness disappeared So did the smiles and politeness"

Cons: "Stairs in and out of plane"

Pros: "Friendliest and most accommodating airline I have ever been on! Other airlines should follow them."

Cons: "There were some weird smells"

Pros: "Glass !"

Pros: "See above."
Cons: "See above."

Cons: "It was an hour late taking off"

Pros: "Complimentary buffet for lay overs."

Cons: "Hot in plane. Late"

Pros: "At least on time."
Cons: "Air craft was so old."

Pros: "Lounge in Toronto had comfortable seating and complimentary coffee was served in actual cups and saucers, very nice!"

Pros: "Very friendly crew"

Pros: "Great private airline which offer ultimate comfort in their lounges and plane. You can really unwind before boarding."

Cons: "ALWAYS LATE! Or Cancelled. Total turn off"

Pros: "Trying to get refunded is like trying to pull teethe"

Pros: "I love the Porter Lounge in Toronto and Newark."

Cons: "Uhhhhh see above. Horrible horrible airline!"

Pros: "Great waiting area"
Cons: "No good food options on layover in Toronto City"

Pros: "Boarding, my carry on got to go in the hole. Nice not to have to muscle it around. Personnel were so nice."

Cons: "Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition"

Pros: "Always delayed. Took 7 hours to fly from Montreal to Chicago with change in Toronto. A bit disappointing"

Pros: "Crew most helpful."
Cons: "Always like to travel with WestJet."

Cons: "I was delayed a few houts.they could let me fly earlier."

Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"

Cons: "Service is awful, they cancelled a flight and they reserved the wrong flight so we couldn't get to the destination. Had to change airline and extend our flight by 9 hours with our baby. Horrrrrrible experience. Staff didn't seem to care. They put everything on their supervisor and she tried to help"

Pros: "Everything On time Didn’t missed our connection Good"
Cons: "I don’t know"

Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."

Cons: "Small plane"

Pros: "The movies"
Cons: "So far so good"

Pros: "I slept throughout the flight"

Pros: "everything"

Pros: "I love flying in a smaller plane. They are usually not full in the morning and so it gave me a lot of space to relax and enjoy the flight from montreal to toronto. The crew was really nice and smilling and they made sure that my pet and I had everything we needed."
Cons: "The seats are pretty thin and uncomfortable. There is no wifi or television on board."

Cons: "Delays"

Cons: "Staff was rude and lazy."

Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."

Pros: "Very friendly"

Cons: "We were delayed 45 minutes without reason, we asked to have our flights switched as we were nervous of missing our connecting flight and were told we could not switch. While we were waiting on the runway for over an hour I asked our flight attendant to check on the status of our connecting flight and she basically told us to hope for the best and that we would have to deal with it when we arrived in Toronto"

Cons: "Flight was cancelled then rescheduled on a flight that was over an hour delayed. We almost lost our connection to Hong Kong as a result. Made for a very stressful journey with 77 year old parent and 8 years old child long waiting/ tiring time and running to gate our flight."

Pros: "Boarding agents were welcoming and helpful. They offer to take an earlier flight. Check-in process fast and easy. They delayed the connection in Toronto, so We did not miss our flight."
Cons: "We had to wait about 2 hours in the plane before take off and 30 min. after landing because of weather and a lack of efficient communication. That was a very frustrating and exhausting flight. Not enough space and on westjet connect on board."

Pros: "The seats were vinyl, not fabric - I prefer vinyl. It feels 'cleaner'."
Cons: "1.I did not like the flight crew announcing how great they (the crew) were at the start of announcements before take-off ---- If you are great, don't tell us, act like it - I found both crew members hardly engaging, one was sullen. 2. PA system was a little hard to understand anyway. Crew member should have put volume up and made sure was loud enough , but just seemed like wanted to use a 'cute' half french/half english accent to speak in. 3. Also this flight 3535 on Dec 21 Mtl- Toronto made me nervous although I fly often. Most nervous I have been because pilot took time to gain altitude after take off, and when landing had to accelerate then decelerate a number of times. Landing was (with 2 km/hr winds i.e. not much wind) almost on one wheel. 4. Food does not have to be so cheap e.g. sweet snack bar? Please bring back an assortment of nuts as they are at least nutritious. Thank you for reading."

Pros: "Nothing"
Cons: "I didn’t book the flight. Was just checking and got the confirmation of booking. Called customer service and they cancelled the booking. Question is why there is no confirmation button and how continue button can confirm the booking. Kayak need to check and advise."

Pros: "Staff was great"
Cons: "The 4hour delay on the one hour flight"

Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."

Cons: "Snack was very minimal with no selection or option to purchase more."

Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."

Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."

Pros: "Customer focus and service"
Cons: "Nothing"

Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."

Pros: "Leg room"
Cons: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"

Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"

Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"

Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"

Pros: "In-flight service. Complimentary wine & beer. Flight attendants very friendly."

Pros: "The service was nice"

Pros: "Made it to toronto in time to catch my next flight"
Cons: "Flight was canceled Next flight was delayed 30 mins"

Cons: "TWO gate changes and several delays later, we finally got to Toronto."

Pros: "More people to check their suitcases ...if i"
Cons: "Being zone 3 or 4 & having all overhead spaces unavaible for " knapsack & overcoat" cuz all space has been taken up with suitcases .... many probably not in their seat area !"

Pros: "i was placed on a direct flight from montreal to vancouver"

Cons: "N/a"

Cons: "no diet coke"

Cons: "Very long wait for bags"

Pros: "Ride a bit bumpy, but no biggie."

Pros: "Nothing"
Cons: "Everything"

Pros: "On time"
Cons: "Friday one the deformed my luggage. Sunday one they broke my luggage. They don't care about luggage"

Cons: "they didn't serve anything"

Pros: "Entertaonment did not exist....did not even have a sandwich...just junk food"

Pros: "It was really hard to hear the boarding announcement as I was very close to the gate."

Pros: "As I use cane , got pleasant help with my check-in"

Pros: "Staff is very pleasant"
Cons: "Where to start? Uncomfortable seats, one snack service, late boarding, late landing"

Pros: "Relative to other airlines a good experience all around."
Cons: "I'm used to bringing my own snacks but it would be nice to see just some nuts or something one day on a plane so celiacs can have a cheap snack. As always planes are tiny things packed full of people so that comfort won't go up until they can afford to make planes more comfortable for non sardine humans."

Pros: "Easy price, easy to book. Fresh and clean. Cabin attendants humourous and casual (but thorough) approach."
Cons: "Paid $25 to check one bag. This is just a profit charge. Stop it. AFTER paying $25, we were instructed to put hand luggage under the seat in front of us. Seats are too small, without little legroom. After paying to have luggage checked, offensive to give up legroom in favour of people who did NOT pay the check fee. That just isn't right. The practice erodes credibility of your staff. We just ignored the announcements. That builds bad feelings."

Cons: "Flight was delayed 2hrs."

Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."

Pros: "Good flight"

Cons: "To have us sit together"

Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."

Pros: "The lunch was good, the team was nice and the flight went well!"

Pros: "We were on time"

Cons: "Entertainment or WiFi being available"

Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."

Pros: "Nothing. Iberia Airlines employs theives."

Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."

Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."

Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."

Pros: "Nada"
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"

Cons: "The plane is in terrible shape"

Pros: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Cons: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."

Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"

Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."

Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."

Pros: "Quick flight, ease going through customs"

Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."

Cons: "Lack of entertainment"

Pros: "Nothing!!!!"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"

Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."

Pros: "Same as above"
Cons: "No issues"

Pros: "Surprise first class!"

Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"

Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."

Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."

Cons: "I had to document my luggage in every airport"

Pros: "Nothing"
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."

Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"

Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."

Pros: "The plane is very comfortable"
Cons: "Delayed"

Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"

Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."

Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"

Pros: "Confortable seats and entertaiment"
Cons: "late boarding"

Pros: "Buenas actitudes"

Cons: "Missed flight due to my connection flight being iver one hour late"

Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."

Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."

Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."

Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."

Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."

Pros: "Nothing"
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"

Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."

Pros: "Excellent legroom, friendly service, on time"

Cons: "Delayed for no reason, very irresponsible msnagement"

Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"